Unable to modify password using security question in LPM.

We have one identity server. We have setup a Lost password management application. There is a webpass and a webgate configured for the LPM application. The communication mode is simple. The forgot password functionality is not working for the LPM application.
Steps to recreate the issue
- In the login form, user click on "I forgot my password' link
- User enter the "User ID" and then click submit
- It redirect user to a challenge question page, user provide answer to the question and click submit
- The next page confirm the user had successfully answer the secret question. And prompt user to enter new password and retype password, then click Save
- When click on save it shows "Cannot modify password". The screen refreshes. The new password is not saved.
Identity Server & Webpass version - 10.1.4.2 BP08
Thanks.

Hello,
We built a POC environment with an OID instance on an Oracle 11g database, one virtual machine with WebPass Identity Server and Policy Manager 10.1.4.2 BP07 and another virtual machine with the Access Server and a WebGate.
(plateform is RHEL4 32bits)
We have the same issue on the lost password scenario. We are bind to the LDAP in open mode with "orcladmin" user that can change user password as we can do it through WebPass UI.
When testing the Lost Password scenario after replying to secret question and trying to change the password we have the error: "Cannot modify password"
Looking at "identity/oblilx/logs/oblog.log" shows: ERROR 0x00000901 lost_pwd_mgmt.cpp:264 "Cannot modify password" loginName^xxxxx
If we change the user password with orcladmin user in WebPass UI (password policiy is set to "change on reset") the user after logs in with the new password is prompted to change it and in this scenario it works perfectly...
We have the same behavior in 10.1.4.0.1, 10.1.4.2.0, 10.1.4.2 BP7 and BP8
Well we are stuck on this issue,
Any suggestion is welcomed,
Best regards,
Edited by: Laurent_ch1258 on 22 mai 2009 01:03

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