Unable to open a .MOV File

Trying to open or export an .MOV File that is supposed to be already saved in Adobe revel,... a message appears ".... preparing video... ", with a cloud symbol.
This message never disappears and the file couldn't be wether opened nor exported anyway.
How can I recover this file ?
Thanks and kind Regards

I try to open it up, but every time my computer asks me to ‘subscribe’ to
Adobe 'pro', which of course, I am not going to.  Then I have to ‘upload’
the document onto my computer then I have to go into download (green arrow
thing) then, I have to open the thing up via a little icon on the download,
which then opens up another dialogue box, and finally I press ‘ctl p’ to
print off the document!  Such a lot of messing for something which should be
quick and easy!!  So what do I do?
I am just grateful that nowadays I don’t get very many pdf documents!! 
would be sat here forever!
Regards
Chris

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