Unable to open a PDF document.

Have Adobe Reader XI.  Am unable to open PDF documents and forms that are posted on-line.  A small black square appears in the upper left corner of the screen.  Have tried suggested fixes found on your website and nothing works.  I am becoming extremely frustrated with this software.  Is there a real live person I could talk with about this problem?

Please don't post the same question multiple times!

Similar Messages

  • Unable to open any PDF document in Windream using Adobe Reader (11.0.9)

    Our company uses a document management system for storing and archiving important documents. Since updating to the latest version of Adobe Reader (11.0.9) last week, we are unable to open any PDF document using Adobe Reader. An AcroRd32.exe*32 process is launched, but the document will not open or display. Eventually we suffer a system crash. Opening any other PDF document (not stored in the archive management system) using Adobe Reader is fine. Documents can also be opened in the archive management system using Adobe Acrobat.

    Try disabling Protected Mode (see Pat's response here: Anyone having problems with the Acrobat Reader 11.0.9 update on Win7 X64?) and see if that helps...
    -Mike

  • When I sign in to the Adobe Reader XI (which is the only option that I have to open a pdf document, I will sign in to the Adobe ID sign-in page. After I do this, the "Convert To" box goes "gray" and I am unable to convert the document I have selected.  It

    When I sign in to the Adobe Reader XI (which is the only option that I have to open a pdf document, I will sign in to the Adobe ID sign-in page. After I do this, the "Convert To" box goes "gray" and I am unable to convert the document I have selected.  It was working great for the first week that I used it, but now it doesn't give me the converting option.  I am very frustrated as I have done nothing to change anything, and I was thinking this was so great...now I am just pulling out my hair and do not have the option of calling anyone since no phone numbers are listed. I am VERY busy and do not have time to sit and wait over a half an hour to "chat", which I tried to do yesterday.  All I want to do is very simply, convert pdfs to Word.  I have paid for this and am not getting any help. I am not very savvy when it comes to Adobe this program and Adobe that program...I feel I am being scammed as I do not get simple answers for something that appeared was going to be simple. You can't even call customer service to talk to someone live to help walk you through. 

    Hello Kathie,
    Sorry for the inconvenience that has caused to you.
    Please let me know if you have tried converting any other PDF to word with Reader.
    Alos, please sign up at "https://cloud.acrobat.com/" using your Adobe ID credentials. Click on 'ExportPDF' tab and upload the PDF that you want to convert to Word.
    Let me know if this converts fine.
    Hope to hear from you.
    regards,
    Anubha

  • I was able to open a pdf document but was unable to save to my computer.  I have adobe acrobat pro x

    I was able to open a pdf document but was unable to save to my computer.  I have adobe acrobat pro xi.  the message i received was.  "the document could not be saved.  there was a problem reading the document (8)."
    I was able to convert it to a Word document  and then save, but I should not have to do that.

    Did you try a Save As? What OS? Have you updated Acrobat?
    Another alternative is to print to a new PDF. That is probably a better work flow than going to WORD and back.

  • How to I stop the Preview Pane in Windows 7 retaining control when I open a PDF document using Adobe Acrobat (Reader is NOT installed)

    I have the preview pane active when selecting PDF Documents.  When I open a PDF document I am unable to save any changes. the error message I receive:
    "The documents could not be saved. The file ma be read-only,or another user may have it open. Please save the document with a different name of in a different folder"
    The document is not read only and no other user has it open.  If I turn the preview pane OFF there is no problem saving changes.  I have also un-installed Adobe Reader.
    Other programs (such as Excel, Word) do not experience the same problems as the PDF documents.
    Does anyone have a solution?

    Hi snoreaustralia,
    It sounds like you just need to associate the PDF filename extension with Acrobat, rather than Preview. Please see this document from the Microsoft Help for instructions on choosing the default program for opening a particular file type (in your case, PDF): Change which programs Windows uses by default - Windows Help
    Best,
    Sara

  • [SOLVED] Evince failed to open any PDF documents after upgrade

    I have a x86 version Archlinux on a 32-bit intel platform. After recent upgrade, the Evince package was updated to 2.32.0-3, which fails to open any PDF documents. It gives a notification says "Unable to open document: File type PDF document (application/pdf) is not supported".
    No other package was installed/removed. It just stop working after the upgrade.
    Looking forward for any suggestions/solutions. Thanks in advance~~
    Last edited by d7wang (2010-10-09 10:32:40)

    Thank you so much.
    The problem is solved as soon as I replaced the modified freetype2 from AUR with the official package. There seems to be something incompatible with the upgraded system.

  • I am unable to open a PDF file in Firefox 4. I have no problem with IE8

    I am unable to open a PDF file in Firefox 4. I have no problem with IE8

    Hi Nupoorv,
    Thanks for contacting us.
    Could you please provide some details like from where you downloaded your pdf , and what happens when you click on 'Open in Adobe Reader' .
    On tap on 'Open in Adobe Reader' does Adobe Reader application come in focus .
    You can follow think link also which provide details of how you can open documents in Adobe Reader http://forums.adobe.com/docs/DOC-2532
    Let us know if you still face problem.
    Thanks
    -Satyadev

  • I am unable to open attachments (Word Documents, Excel file, Adobe) from my Gmail with Firefox.

    I am unable to open attachments (Word Documents, Excel file, Adobe) from my Gmail with Firefox. My computer freezes when I try to open the (email attachment) file. Task Manager says "not responding".
    You can respond to [email protected]

    You may first want to look into Safari's "Installed Plugins" section within the browser. This is (usually) found under the Safari Help header in the top of a browser. I say usually, because I don't use Safari often and mine is an older version. They handle applications and plugins like most others, to a point.
    I see in Safari Installed Plugins that mine would use
    application/pdf
    Acrobat Portable Document Format
    Acrobat Reader & reader plugin v9.5.5 for web browsers
    (in Safari 5.x, where I looked into this)
    While I use FireFox, SeaMonkey (Mozilla) and others, where I can choose in preferences the helper applications to open from the browser, Safari has different methods; so if you can change this in the preferences or settings of Safari in a later version I am not certain.
    You could see what the defaults are by using Safari help menu to open the Installed plugins, and maybe find out what happend to Adobe reader plugin. Could be it was 'sandboxed' in a later OS X and needs to be installed differently to be accepted as safe.
    It is easier to set how a file type is handled once it is inside the computer and not held in the browser; by file type in general or specific to each single document. I do both, and seldom let an a browser do these things due to security considerations. I download and open them, only then if I feel they are safe.
    Sorry to not have a specific answer for that anomaly.
    Good luck & happy computing!

  • Reader X Unable to Open certain PDFs

    Ok so heres there issue..
    A client of my company is unable to open what seems to be random PDF files which are sent to them, after doing some testing I found a very strange bug.
    While running Windows XP - I am able to open any PDF file from an outlook email attachment so long as it is stored in memory (select the open option instead of save as).  This works with Reader X, Reader 9.x, and Acrobat Pro.
    While running Windows XP - After saving any PDF document to my hard drive from an outlook email attachment I am unable to open the PDF file using Reader X.  Reader 9.x and Acrobat Pro both open the files without a problem.
    This poses a major issue because we cannot control what version of Reader our clients use and if they are unable to open PDF documents that are saved to their hard drives from emails using Reader X what do you suggest we do?
    Note: I don't believe this is related to the known Reader X issue where people cannot open PDFs from a web page.
    Any help or troubleshooting would be greatly appreciated.

    i too have problems with reader x. in hotmail
    i can open any pdf but when displayed the documents
    are in computer code. only microsoft office doc
    uments are opened in a readable format.
    this problem on ly started after installing latest versio
    n of reader

  • When I open a pdf document from my dropbox to view it, the document shows up blank, even though it is filled out. This also happened with pdf documents that have been e-mailed to me.

    When I open a pdf document from my dropbox to view it, the document appears blank, even though I know the information is actually there. This also has happened with pdf documents that have been e-mailed to me, then opened to view and they are blank?? Why are they showing up blank?

    When I open emails with PDFs I click on the attachment (doing this all on my iPad) it gives me the option to "open in iBooks", I accept then after that the document is sucked into my iPad but I can't do anything with the PDF after that.  Where is the actual file on my iPad? Why can't I email or send these PDFs to my cloud (Dropbox)?
    It's like once they go into iBooks they're stuck forever.

  • Hi.  My new computer had Acrobat on it.  Suddenly, I was unable to open any PDF's.  and then I tried to update and was forwarded to the Adobe site that said I had to buy a monthly subscription.  I do not have the physical box with a serial number and was

    Hi.  My new computer had Acrobat on it.  Suddenly, I was unable to open any PDF's.  and then I tried to update and was forwarded to the Adobe site that said I had to buy a monthly subscription.  I do not have the physical box with a serial number and was going to buy the one advertised on the website until I discovered it's only for students and teachers, which I am not.  What should I do next as I need to use PDFs on a daily basis.  Thanks!  I would like to be able to download this and pay online.  Possible? I currently have Adobe Acrobat XI Pro.  I have a Windows 7 system.  Please help!

    As long as you know your serial number you can download PSE from here:
    Download Photoshop Elements products | 11, 10
    If you don't know your serial number:
    Find your serial number quickly

  • I am having problems with the Preview application.  When I try to use it to open a pdf document it gets hung-up and I have to select force quit to close it.   Any ideas on how to resolve this problem?  Thanks for any help

    I am having problems with the Preview application.  When I try to use it to open a pdf document it gets hung-up and I have to select force quit to close it.   Any ideas on how to resolve this problem?  Thanks for any help

    Can you open the Preview program without loading a file, like by itself?
    If it doesn't load then I suspect a corrupt Preview preference file.
    Deleting the System Preference or other .plist file
    Can you open other files with Preview, like jpg's and images?
    How about other PDFs? or is it just that one you have downloaded?
    Run through this list of fixes
    Step by Step to fix your Mac

  • When I try to open Adobe Acrobat XI Pro it just freezes, it also freezes when opening a PDF document. What can be done to resolve this or troubleshoot this?

    Adobe Acrobat Pro XI is having some issues. When just the base program opens it freezes before I can even do anything with preferences. The same thing happens when I open a PDF document from anywhere. I have cleared the %temp% directory and repair installed the program with no success in finding a resolution to this issue. I have removed Adobe AIR as a thread indicated that this program could be the cause of some issues. I even restarted the print spooler as that was mentioned in a different post on Adobe Support Forums.

    I would suggest rebooting (particularly if you have not) and log in as the administrator. Also, it sounds like you can open Acrobat, but then it locks up when you try to do the preferences. So in that case go to Help>Repair and apply that. Then repeat the process with Help>Updates to get current. See if that resolves the issues. Since you mentioned %temp%, I assume you are on a windows machine, but which one?

  • Can I open embedded PDF documents in a PDF file on an iPad or Android?

    Not sure if first post got through, the forum required me to change password ...
    So I'm trying to open embedded PDF documents in a "parent" PDF document on an iPad. 
    On a PC the file opens fine.
    On an iPad 2 with Adobe's Reader the same file says it's corrupted.
    On PDF Pro the file opens, I can see the listing of embedded PDF documents but when I click on them nothing happens.
    Is there a way for a PDF file with embedded hyperlinked PDF documents to be displayed on an iPad or Android?

    pages on the iOS has access only to the camera roll to embedd pictures , but no external files.
    Content from other documents like pdf can be copied and pasted by using Adobe Reader for iOS or the iBooks.app, open the pdf , copy text , then go to pages.app and paste text into the document there.

  • Error opening a pdf document in ie7

    I have installed adobe reader. the OS is windows 7. When I open any PDF document using Internet Explorer 7, It stops with the message of Ruc time error. Message also shows there is error in c:\programfiles(x86)]internet explorer\iexplore.exe. When i select the link of PDF document for save as, the file types do not show pdf option.

    rds@gvp wrote:
    When i select the link of PDF document for save as, the file types do not show pdf option.
    Doesn't it automatically save as a .pdf file?  That's what I get using IE9.

Maybe you are looking for