Unable to open a project created by another team member in my Captivate 4

I have installed Captivate 4 on two PCs. According to my license I am allowed to install on my home laptop and on my work PC.
I am using Version 4.0.1 Build 1658. I also have all the latest updates as of October 13, 2009.
I am able to develop and publish an instance that runs on my desktop or on the Internet. The problem is when I try to edit an instance on my WORK PC that was created on my HOME PC.
When I click on OPEN and the file name "SampleDemoCourse.cp", Captivate actually goes through the motions of READING PROJECT and the LOADING PROJECT and it displays these actions on the lower left corner of my screen. Then it tells me the PROJECT PATH showing the directory on my hard drive where the file is located.
But it never really opens in Captivate. I cannot do anything after that.
Any ideas, please?
I have uninstalled and reinstalled software many times with help of Adobe Support. I have checked to make sure my preferences are identical.
Thanks,

Hi Drew
Normally it's pretty simple.
1. Copy the .CP file(s) from source computer to intermediate media. (Network server, USB drive, CD, Etc.)
2. Copy .CP file(s) from intermediate media to destination PC.
3. Open Captivate and open file(s) in new location on destination PC.
At no point should you ever consider leaving the .CP file on a network drive and opening Captivate and browsing to the file to make edits while it is in the network location. You always want to work locally.
Another thing to consider is that Captivate seems touchy with CP files. You will want to ensure that all PCs are using the same version of Captivate. This includes patches. I wouldn't want to save a .CP file from a patched version 4 and expect to open it without issues on an unpatched version 4.
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Similar Messages

  • I am unable to open PDF files created from another PGM.

    Is there an ADOBE pgm that will properly read in PDF files created from another pgm and convert them to ADOBE PDF so they do not error when they are opened to be viewed by ADOBE pgm?

    There is no way to know all the different scan/fax/pdf printers that are used to make the original PDFs...
    CAD-KAS PDF Editor 2.6 is used to edit the files
    doPDF 5 is used to modify pdf file.
    Interesting, I can use the free CAD-KAS PDF reader to open & read the PDF file that the ADOBE XI reader
    gives me the above error message.

  • Unable to open the Project web app Instnace , giving STS error

    I am unable to open the Project server web app instance from CA- Proejctserver application service -- Manage , it is giving error and I am unable to open the instance as well http://intranet.cmpy.com/pwa also giving error . LOg is showing as below
    An operation failed because the following certificate has validation errors:  Subject Name: CN=SharePoint Security Token Service, OU=SharePoint, O=Microsoft, C=US Issuer Name: CN=SharePoint Root Authority, OU=SharePoint, O=Microsoft, C=US Thumbprint:
    I have tried all the ways to fix STS error , is there any option to reprovision with out loosing the data and projects and subsites
    Srini

    By Creating the root certificate solved my issue
    Srini

  • Cannot save PPro CS4 project created on another PC

    Another editor told me to delete the pref files but I'm double checking first.
    I brought across several projects created with CS3 and CS4 on another PC.  All open and eventually load after I find all the media (the projects are > 250 gig.  The one I need (always the way, ain't it) will open but not even any of the auto-saved versions will Save.  I left it overnight and nada.  I click cancel and PPro crashes.  What is the solution?
    SuperMicro server Motherboard
    2 quad xeons
    16 gig RAM
    Windows 7 Ultimate 64
    AVID RTR 320x /UL4D  SCSI RAID for media
    Quadro FX 3800 video card
    All suggestions are welcomed with gratitude.
    Peter B

    Out of desperation I resurrected a machine that can mount the Matrox RTX2 and will try to open the wretched project with the machine it originated on.  When the project tries to load on the Super Micro server box it warns all sorts of what appear to be Matrox plugins and effects are missing so maybe that is the key.  I've never seen that little red dot with the X on it before nor the yellow caution sign that precedes it while the media is loading.  From now on all projects on the SuperMicro unit will start their lives as AJA format so we can use the $6,000 Braodcast HD monitor I bought in 2008 but haven't actually used for HD other than checking footage from the PDW700 via HD/SDI.
    Hope I can open the project because I suspect there will be serious consequences if I do not.
    cheers,
    Peter Burn
    Date: Sat, 24 Apr 2010 19:24:41 -0600
    From: [email protected]
    To: [email protected]
    Subject: Cannot save PPro CS4 project created on another PC
    I can only give you the location for PrPro 2.0 on XP-Pro. Sure that there are some changes, but maybe this will get you started: C:\Documents & Settings\[Username]\Application Data\Adobe\Premiere Pro\2.0 and the file is "Adobe Premiere Pro Prefs" w/o an extension. If one "trashes the Prefs," then the Adobe program will just rebuild them with the defaults. There is also a keystroke combo, to use when launching the program. Unfortunately, almost all Adobe programs are different. I think that PrPro is hold down Shift, launch program (while holding down Shift), until it launches fully. For PS it is ShiftCtrlAlt and one gets a dialog screen, asking if one wishes to delete the Preferences - IIRC, PrPro does not have such a dialog.
    For the manual trashing of the Prefs, just rename the Prefs file (should be named in a very similar fashion in CS4 and Win7), to say Old-prefs, for backup. Launch CS4, and the Prefs will be re-written.
    Good luck,
    Hunt
    >

  • I am unable to open a project that I have worked on and saved.  I get an error message that the file is damaged and cannot be opened.

    I am unable to open a project that I have worked on and saved.  I get an error message that the file is damaged and cannot be opened.

    Leslie Tanaka
    Travel and detours have kept me from following up sooner. If the problem that you wrote about still persists.....
    Let us go back over that Adobe document regarding troubleshooting damaged projects.
    3. Delete the Application Preferences
    Where you able to follow that path and delete the Adobe Premiere Elements Prefs file at the end of the path? And, after you did, did the saved/closed programs still refuse to open? If you could not carry out this procedure, what were the limiting factors that kept you from do
    7. Test to see if individual media files are causing the problem.
    That is an important one. How far did you get into following the instructions given in the document? If you could not complete the test, what was the major block that prevented you from doing so?
    I want to make sure that we have gone through everything in that document and ruled all factors there in or out. If it was a matter of you not understanding the instructions, I am hoping that the above will channel you questions to me so that I can clarify anything that you did not understand in the Adobe document instructions.
    I do not recall if I asked previously. Even if you cannot open all your saved/closed projects, can you still open a new project and save/close it? Maybe even reopen it?
    Please review and consider.
    Thank you.
    ATR

  • Unable to open the Projects from Project center with the Alias name PWA 2010

    Hi,
    I am unable to open the Projects from Project center with the Alias name with the server name i am able to open the projects, version is  project server 2010,
    My system is ABC.DC.IN  alias name i have given is DEF.AD.COM  
    With the system name i can able access PWA and all are working fine.
    As i have observed with alias name i can able to login to  pwa and all the server  setting approval center all are working fine but only in the project center i am not able to open the projects (http://DEF.AD.COM/pwa/ProjectDrillDown.aspx .xxxx) its
    is coming in the below of the ie. 
    But with Alias name these are the issues i am facing,
    1.when longing with alias name its asking two times for user name and password
    2.when i click on a project from project center its taking some time and asking for user name and password after i enter user name and password "PAGE cannot displayed" error i am getting.
    3. I have observed one more thing if click on Project details then only this issue  is coming project schedule and project information is also opening with Alias name.
    can any one Help me. 
    Vijay kommireddi

    Hi
    Hope the below link will help you.
    And also please check the browser which you are using as mostly IE 8.0 won't support, Please try it in IE 9.0 and Chrome.
    http://social.technet.microsoft.com/Forums/sharepoint/en-US/c03300d2-2a27-4d5d-b3f6-a3660805e125/alternative-access-mapping-when-accessing-the-site-it-is-asking-for-username-and-password
    Thanks
    Geeth If you feel that the answer which i gave you is Helpful please select it as Answer/helpful.

  • Unable to open X5 project

    The project I work on is created with RoboHelp X5. One of my
    clients is updating his own help for my project and uses RoboHelp6.
    Now the project he just sent back to me won't open in RoboHelp X5
    anymore. I always get error:
    "This project is from a newer version of the program. This
    project is no longer compatible with this version. Please make sure
    you have the newest version installed".
    However I cannot upgrade to RoboHelp6 since other clients are
    still using RoboHelp X5. Asking everyone to upgrade is not an
    option.
    I also tried opening the "hhp" file instead of the "xpj"
    file, but that also fails with the same error message. In addition
    I then get the message "Unable to create database. Check that the
    directory is not read-only."
    All the files are on the local disk of the PC (not on a
    network drive) and the folders are writable.
    Any suggestions would be welcome.

    Welcome to the forum.
    Option 1] Hop over to PayPal and send me an obscene amount of
    money! I'll come and fix it wherever you are.
    Option 2] Delete the CPD file before opening the project from
    the XPJ file. It will open and should be OK provided the client has
    not done anything RH6 specific, like use variables. There's more
    about this in the topic about Opening Projects on my site.
    Are you aware that you can run both X5 and RH6 on the same
    PC? You have to buy the full version of RH6, not the upgrade, but
    they work quite happily together.

  • Unable to open IMovie Project in IDVD

    I have created a 40 minute movie in IMovie 08 (my first). I am unable to open the movie in IDVD 08 and Garage Band. The project name is visible in the media browser but is not available for selection.
    I have published the movie to the media browser and it still is not available to IDVD.
    I am new to apple computers and have been unable to get help with this problem.

    Here's two things to try:
    This frequently helps solve some problems. Search for the file named com.apple.iDVD.plist and trash it. (A new one will be created next launch of iDVD.) Or look in: User/Library/Preferences. This may solve project loading errors too. Restart and use Disk Utility to Repair Permissions.
    You'll need to reset some Preferences.
    http://docs.info.apple.com/article.html?artnum=306290

  • Why can't iMovie 09 open a project created in an earlier version of iMovie?

    I recently bought a new (intel) iMac with iMovie 09 to replace our old (PowerPC) iMac G5. I had created several movie projects in iMovie on the old iMac, but these are apparently unreadable on the new one. I presume this may have something to do with the switch to intel - but is there any way I can import the files?
    The files contain slideshows of still photos with music and some video mixed in - and I'd like to update them with newer material, so importing the entire file as a quicktime movie or something like that would not really help...

    Tomasso36 wrote:
    I recently bought a new (intel) iMac with iMovie 09 to replace our old (PowerPC) iMac G5. I had created several movie projects in iMovie on the old iMac, but these are apparently unreadable on the new one. I presume this may have something to do with the switch to intel - but is there any way I can import the files?
    The files contain slideshows of still photos with music and some video mixed in - and I'd like to update them with newer material, so importing the entire file as a quicktime movie or something like that would not really help...
    YOU SAY - AppleMan1958: iMovie will import video from old projects, but not photos.
    Perhaps - but how? I cannot open project from 08, have read many forum posts from others with the same goal ...that have been unable to import/open previous projects. Please share some tips (or secrets!) that can help.

  • Cannot Open New Projects Created in Premiere 8

    My software is Premiere Elements 8
    My system is a Dell Studio 17, i7-720QM, 6MB Cache, 8GB DDR3 SDRAM.
    I ran into a third problem using PE8:
    1.  After I open a New Project in the PE8 Welcome Screen, sometimes the work area refuses to pop up on my screen; no Monitor, no Timeline, no Task pane.  When I relaunch PE8 and try to open the New Project I just created I get a message "...cannot open projects created with Premiere Pro"
    Has anyone experienced this?  Do I simply reload the software?  I recently downloaded the PE8.0.1 patch.
    Thanks for any assistance.

    I too had the same issue - along with an inability to (re)open video projects.  I did a few things.
    As long as I created the project using the DV - "Standard 48kHz" setting, it worked.  Selecting "Widescreen 48kHz" allowed me to save the project but I was unable to open it, receiving the error you are getting about needing to use Pro.
    The second issue is an inability to open an existing project.  Premiere launches, a progress bar shows "loading....1%...100%" - then nothing happens.  The workspace is empty and all menu options are disabled.
    First - install 8.01, and reboot!   The installer doesn't indicate that you need to.  I continued to have the same problems until I rebooted.
    Second - upgraded the ATI drivers from the Dell website.  Apparently my 2-week old Dell XPS-16/i7 laptop came with drivers from 2009 - go figure.
    To recap, 8.01 (+reboot) fixed the "need Pro to open" issue
    Updating ATI driver from Dell website fixed the "can't open existing project" issue.
    And while on the Dell website you'll notice lots of drivers that need updating.  I did them all.
    -Mike

  • Unable to open a Page document on another computer

    I used Page to create a document and then emailed it to my home to continue working. I have Page on this computer, but when I try to open I get the message -- Unable to open “Gardiner List.pages” because it isn't a valid Pages document.

    I have just had the same problem. Another Mac user sent me a Pages 09 file that had been saved in Pages 08 format, but I could not open with my Pages 08. Then he sent me a Pages 08 file he created and I could not open that either. He also sent me a DOC version of the file, which I could open in Pages 08. Also, he had no problem opening a Pages 08 document that I sent him. Help.

  • Yellowish filter when opening iMovie projects created by the iMovie 4 or 5

    I open the old iMovie project created by version 4 (maybe 5), in iMovieHD. There is a warning telling me that "The project was saved with an older version of iMovie. Opening it in this version will cause it to be upgraded, which will make it unreadable by older versions. Are you sure you want to open it?" I click OK and open and the clips/timeline come up, BUT - in the main window the clips look (and play) as if covered by a yellow filter. The projects are fairly recent (2005), created with the same camera I am using now - there was no problem at all last year. The only thing that has changed is that I have upgraded to iLife 6. Could anyon please help/explain what's going on?
    Thank you very much!!!!!!

    I had the same exact problem, only my "filter" color was purple! It was easily solved though.
    This was the answer that worked for me...
    "It was pointed out in another thread that this has something to do with the playback setting in iMovieHD.
    Go to Preferences->Playback
    and change from the "Highest" setting, which seems to be set by default, to one of the others ("High" works for me). The purple cast goes away."
    Please post back and let us know if this worked for you.
    Adam

  • Unable to open iMovie project?

    I made a simple iMovie 09 project and burned it to a DVD via iDVD.  
    Then, to save space on my HD, I moved the project to an external HD.
    Now I want to go back to the project to make some edits.   But when took it out of the external HD and placed it on my desktop, I am unable to open it in iMovie.   I've tried simply clicking on the project icon as well as doing File>Import>Movie.  I also tried clicking and dragging the movie icon from the desktop to iMovie with no luck.  iMovie just doesn't see to want to recognize it.
    Can someone help?   Thanks? 

    Hi
    There are so many things to this.
    A. Flash drive - I even don't know if they would ever work - very doubtful
    B. External hard disks - MUST be Mac OS Extended (hfs) formatted -
    UNIX/DOS/FAT32/Mac OS Exchange works for most other things BUT NOT FOR VIDEO no matter if iMovie, iDVD or FinalCut is used.
    C. In the folder iMovie Projects - There are NO MOVIES - but text-documents related to the projects and this document points to the Raw material in iMovie Events folder and how it is supposed to be Played/Viewed in this particular project. e.g. play Clip A from 00:00:01:13 to 00:03:45:02 and so on. So there are no movies in the project folder.
    D. So if both iMovie Events and iMovie Projects folder are copied over to an external hard disk - Then the iMovie in the second Mac has no links to this and will not find it.
    SO to be able to work with one project on two Macs - all moving's of Events and Projects should be done within the iMovie Application - Not on DeskTop/Finder - do not alter or move any folder named
    • iMovie Events
    • iMovie Projects
    on DeskTop/Finder - as they can mess-up and be very hard to impossible to mend.
    Yours Bengt W

  • Can i open a project created in FCPv4 in FCPv6.0.5 ?

    I need to switch computers while working on the SAME project.
    will i be able to open my project,
    which i created in FCP version 4
    on the new computer that has FCP version 6.0.5 ?
    Thanks for your help!

    It may move a little slow and I'm not sure how well Motion would run if you were planning on using that. Definitely in the realm of possibility for light editing (ie not feature length projects or anything with a lot of special effects).
    On the plus side, if you decide to get a faster system, you could get a desktop and when you buy FCS, Apple allows you to install in on one desktop and one laptop, so you wouldn't have to buy it twice and you could use the laptop for the lighter stuff when you're on the go, and then transfer the project to the desktop when you're at home. That was a really long sentence.
    Message was edited by: Etchie

  • Unable to open some projects

    Hi.
    I have 44 projects who previously working fine.
    I saved then to a ntfs disk, using Paragon NTFS.
    Clean Lion installation, and a new installation from App Store to Imovie.
    I restored the projects and the events from the NTFS disk to my Lion partition.
    Some projects (13) are running fine. The rest is not seen by Imovie.
    I got this error message in the console log :
    09/08/11 04:41:51,795 iMovie: Skipping loading of project "Stage City" due to error: Unable to load project
    I try to repair authorization, rename project, create a new one and put info inside : no success.
    I can view the content of the project (right clic / show content).
    Any ideas to solve the problem ?
    Thanks in advance.

    Hello.
    Thank for your answer.
    No other choice at this time, I only have a NTFS disk for backup, and important data on it.
    I really don't understant why some of my projects are not working, and why my events are all fine ...
    I try to use a network folder to transfert projects, but no luck, still the same problem.
    The only good new is I'm able to find the export video in the package.
    I think I will stop spending time on this, and start making new videos
    Regards.

Maybe you are looking for