Unable to open a report and asking for user credentials

Hi,
when i am trying to open a crystal report, i am asking for user credentials and my URL is directed to the below URL
http://hostname/PlatformServices/service/app/logon.do?appKind=InfoView&service=%2FOpenDocument%2FappService.do&backContext=%2FOpenDocument&backUrl=%2Fopendoc%2FopenDocument.jsp%3FSERVICE%3D%252FOpenDocument%252FappService.do%26OBJIDS%3D20016421%26backUrl%3D%252Fcontent%252Fview.do%26PREF%3DmaxOpageUt%253D200%253BmaxOpageC%253D10%253Btz%253DUS%252FPacific%253BmUnit%253Dinch%253BshowFilters%253Dtrue%253BsmtpFrom%253Dtrue%253BpromptForUnsavedData%253Dtrue%253B%26CONTAINERID%3D6424083%26backContext%3D%252FPlatformServices%26LOC%3Den%26APPKIND%3DInfoView%26PVL%3Den%26ACTID%3D280%26service%3Dtimeout&backUrlParents=1&appName=OpenDocument&prodName=BusinessObjects+Enterprise&cmsVisible=false&cms=servername%3A6600&authenticationVisible=false&authType=secEnterprise&sso=false&sm=true&smAuth=secLDAP&persistCookies=true&sessionCookie=true&useLogonToken=true
Please help me on this

Hi,
This is happening to all of the users. And this kind of behaviour is happening frequently to most of the users but as for me and some of us this is not happening frequently.
And we are using Crystal Reports 2008 ie. CR12.
-VinodC

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I am having an issue with the re-direct and am hoping you might be able to provide a little assistance. If not then not to worry.
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2008-06-16-19:59:58.365+10:00I----- thread(136) trace.pdweb.debug:2 /sand/cholt/laura_amweb510_11LA/src/pdweb/wand/wand/log.c:309: -
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expires: 0
pragma: no-cache
connection: close
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