Unable to open Adobe Acrobat

A few days ago, my computer contracted a virus when I was trying to open a PDF at a website I wasn't familiar with (but which McAfee had labeled as 'safe.' McAfee has removed the virus (they say...) and my computer is acting normally. I do not know the name of the virus which McAfee removed.
However, when I tried to open a PDF recently, I could not get Adobe Acrobat to start. I had a version 6.0 from an installation of the Adobe Creative Suite Premium, so I inserted the CD from that Suite, but got a message that I already had a better version of Adobe Acrobat on the computer, so it aborted the install. Then I went to Adobe's site to download the latest version of Reader (9.3, I believe). I did not uninstall the earlier version. The installation went fine as far as I can tell, but I still cannot get Acrobat to open, whether I click a PDF document to start it or right-click Adobe Reader on the desktop and click Open or Run. When I click Run, I get a pop-up that says "An internal error has occurred." When I click 'OK' in that pop-up, I get another pop-up that says "Adobe has encountered a problem and needs to close."
That's as far as I can get and I'm just mystified how to proceed from here. Any and all help gratefully received! TIA

Never mind: I'm an idiot. Someone suggested I reboot and that's all it took! Sorry...

Similar Messages

Unable to open adobe acrobat reader

I own a nokia n93. For the part few days i've been unable to open the adobe acrobat reader supplied with the device. Whenever i try to open it i get a message which says, ' App closed acrobat reader'.
Would greatly appreciate any fruitful suggestions from u guys.

Run the Acrobat Cleaner Tool, reinstall Acrobat.
Mylenium

Unable to Open Adobe Acrobat X Pro or Acrobat Reader

I used to be bale to open PDF files in Adobe Acrobat X Pro but now I cannot. I can still see PDF files with Google Chrome or Internet Explorer, but Abode Reader nor Adobe Acrobat X Pro will open. I can still create PDF file (with other programs) but Adobe Reader and Acrobat X Pro will not open. I can't even open the program to deactiviate the serial number. I tried using the Repair option under Control Panel but that didn't fix the problem. What should I do?
Currently Windows 7, using Creative Suite 6 (comes with In-design, photoshop...etc and Adobe Acrobat X Pro).

Run the Acrobat Cleaner Tool, reinstall Acrobat.
Mylenium

Unable to open Adobe Acrobat Pro after CS4 Design Premium install

I recently purchased Adobe CS4 Design Premium. I attempted to install it Sunday, and it completed with an indication of success. I then tried to open all my applications to make sure everything went well, and Acrobat keeps coming up with the following error: "You can't open the application Adobe Acrobat Pro because it may be damaged or incomplete." I tried to remove it with the uninstaller, and it does not see it. I have tried to install it multiple times. I even swapped out the DVD drive to see if it was having problems reading the disc, but nothing has helped. I even tried to delete it entirely. I currently have a web case open, but they state that can take up to 3 days to be answered. I tried to call technical support, but gave up after an hour on hold. I suspect a bad disc, but I really don't want to have to wait a week or more to get the issue resolved through sending endless emails back and forth with a web case. I was hoping someone would have a good answer to my problem that would not require that. I am trying to install it on a fairly plain OS 10.6.2 system. It is a 2009 Mac Pro Quad with 6GB of RAM. As stated, so far none of the other applications are giving me any issue. It has just been Acrobat Pro.
Thanks.

I ended up finding the probable solution to this problem. I downloaded the trial version of CS4 Design Premium. Seeing that I had already installed CS4, it asked what application I wanted to reinstall. I reinstalled Acrobat. When I opened it the first time, it told me that the licensing server could not be reached. I opened Photoshop, then it again. It has worked fine since then. I have updated it to 9.3.1, so it should be good from here on out.

I have been unable to download adobe acrobat pro, which I purchased on a month to month basis almost exactly 1 year ago, since I purchased it. I just received a renewal email and it had a link to download the program and for the first time when I clicked

I have been unable to download adobe acrobat pro, which I purchased on a month to month basis almost exactly 1 year ago, since I purchased it. I just received a renewal email and it had a link to download the program and for the first time when I clicked on the link it actually sent me to a page that had the icon to download now. I clicked on that, but when I went to open the file and start downloading after about 3 minutes into downloading it says an error had occurred. Can anyone help me?

I am a little worried. If you are an existing subscriber why would Adobe need you to download... I wonder if the message is a fake.
I'm not clear, if you've had it for a year, whether you need to download, or you are just following the email?
This page with the icon to download now. Was it a page on adobe.com ?

Since Lion doesn't support Power PC... how do I open Adobe acrobat reader?

I'm trying to open Adobe Acrobat Reader to download something from the internet, and discovered for the first time that I can't because Power PC is no longer supported by Apple..(whatever that is????) I don't know what to do. Can someone help. Thank you sgarbo

power pc is an old cpu type made by ibm that apple used to put in their rather old macs
if you downloaded an acrobat reader which require power pc then you downloaded the wrong! and possible dangerous version of acrobat reader download the correct one if you must from adobes site
but osx support displaying pdf files without you installing that program
which along with Java are the biggests caused of insucrity in private computers there are apple and windows alike

I wanted a solution to the problem I was having on Win 7 Pro Service Pack 1 in that links on an open Adobe Acrobat file will not open in my Firefox Browser 33.0.2. The Error I receive is "Acrobat could not run the web browser. Unknown Error. (123)"

I want a solution to the problem I was having on Win 7 Pro Service Pack 1 in that links on an open Adobe Acrobat Pro 10.1.12 file will not open in my Firefox Browser 33.0.2. The Error I receive is "Acrobat could not run the web browser. Unknown Error. (123)"

Change browsers. See what happens.
Be well...

Starting today, Firefox will not open Adobe Acrobat files in Adobe Reader, despite my putting Reader as default in Applications tab.

Until today, I had no trouble opening Adobe Acrobat files with Adobe Reader 9.5. (I need to use an old version of Adobe Reader, because I use a program called Macro Express that does not recognize later versions.) Starting this morning, when I click on an Acrobat file, I am asked which program I want to open it with. Even when I click "Do this automatically...", it doesn't do so. It asks me every time. I went into Tools, Applications, and changed all of the pdf related issues to open with Adobe Reader 9.5. This also doesn't work.

What I did was to reinstall/upgrade Adobe Reader, then there is an new option showing up in Firefox > options > applications > Portable Document Format(PDF), which is "use adobe acrobat in Firefox". Choose this one, then I managed again to open PDF files with Adobe Reader internally in Firefox.

I am unable to open adobe bridge on my mac. When I try to open it nothing happens. When I right click it says the application is not responding. I can also not op en through photoshop. Please help

I am unable to open adobe bridge on my mac. When I try to open it nothing happens. When I right click it says the application is not responding. I can also not op en through photoshop.

Could you see whether Firefox will start in its Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: [[Troubleshoot Firefox issues using Safe Mode]].
Here's how:
With Firefox closed, hold down the Shift key while starting Firefox.
A small dialog should appear. Click "Start in Safe Mode" (''not'' Reset).
Does that work?

Since installing OS X Mavericks I am unable to open Adobe CS5 software such as Photoshop CS5 etc

Since installing OS X Mavericks I am unable to open Adobe CS5 software such as Photoshop CS5 etc

Check out the Adobe / Mavericks support page > OS Compatibility and FAQs for Mac OS Mavericks (v10.9)

How to open adobe acrobat reader without having to open photoshop?

how to open adobe acrobat reader without having to open photoshop? i keep getting this message when opening pdf files. "adobe acrobat was installed as part of a suite. to enable adobe acrobat, please start another component of this suite(such as photoshop)

Are you mixing Adobe Acrobat with the Adobe Reader?
If you have Acrobat on your computer you need to associate PDFs with Reader to open in it.
You also need to get the latest security patches for Reader.

Unable to install Adobe Acrobat X from the CS6 Master Collection

I'm unable to install Adobe Acrobat X from the CS6 Master Collection. How do I get it installed?

Hello Jeff,
I received an error message when trying to install from the new CS6 that was pushed out to our computers at work. I found my old Adobe Acrobat 10 and reinstalled it. It works okay now.

When I install adobe acrobat XI PRO, it converts everything on my computer to an adobe icon, and when I try to open it, it open adobe acrobat. For example, I can't open word, excel, internet explorer, or any other document or program because it thinks its

When I install adobe acrobat XI PRO, it converts everything on my computer to an adobe icon, and when I try to open it, it open adobe acrobat. For example, I can't open word, excel, internet explorer, or any other document or program because it thinks its acrobat.

Hi Kate,
Please refer to this KB doc. for the solution Application, file icons change to Acrobat/Reader icon
Let me know if the issue persist.
Regards,
Aadesh

Can i open adobe acrobat tracker on any computer and view my tracking information?

Can i open adobe acrobat tracker on any computer and view my tracking information?

I'm not sure I know what you are referring to. Track what?

I am unable to download Adobe Acrobat Reader - can you help, please?

Error returned: 404
I am unable to download Adobe Acrobat Reader - can you help, please?

Try downloading the installer from http://get.adobe.com/reader/enterprise/
If you need more help, please provide your operating system details.
[topic moved to Adobe Reader forum]

Unable to open Adobe Acrobat

Similar Messages

Maybe you are looking for