Unable to open Adobe Captivate 8 after install - Windows firewall prompt

Hi Guys,
We've just installed Captivate 8 for a user and they cant open without getting the Windows Firewall prompt. Don't really want to give our users admin rights just so they can run an application.
Have googled the problem and it seems to be a known issue without an Adobe authorized workaround or fix.
Your assistance in this matter is appreciated.
Thanks and regards.
Bryan.

Further to this, a job has been logged with Adobe support. As a temporary workaround if you let Captivate fully load in the background before cancelling the firewall prompt it can then be used.

Similar Messages

  • I am unable to open my Photoshop program after installing the entire Creative Suite: Premium Production 6. All other programs work, but with Photoshop it says that the program is "locked or in use by another user". I need this fixed immediately.

    I am unable to open my Photoshop program after installing the entire Creative Suite: Premium Production 6. All other programs work, but with Photoshop it says that it "Could not open a scratch file because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the 'Properties' command in the Windows Explorer to unlock the file." Then I select "OK" and the next message comes up "Could not initialize Photoshop because the file is locked, you do not have the necessary permissions, or another program is using the file. Use the 'Properties' command in the Windows Explorer to unlock this file. I installed all of the programs on the same day from a CD. I need this fixed immediately.
    I am not interested in switching to Creative Cloud, so don't even suggest it. I spoke to Mashmi (or something to that effect) on the "Support" Chat and there was absolutely no support. Useless actually.
    Thanks in advance.

    Could not open a scratch file because the file is locked or you do not have the necessary access privileges. (…) | Mylen…
    Mylenium

  • How do i open Adobe Premiere Pro after installing it?

    I just downloaded and installed this program and I can not open it. It is not showing up on my desktop as an icon and it is not in the folder that i saved it in. I also have run a full search of the computer and it says that it has been installed but i still can not find the folder it is in so i can open it. I have searched on the help section and have not found anything on this topic. HELP!!!

    After installing, the appropriate files will be installed in Program Files\Adobe (Win) or Application/Adobe/ (Mac). Could you check the following folders to see if the files are there.
    Also did the installer report any errors?
    See http://blogs.adobe.com/vikrant/2012/05/download-install-a-cs6-trial/ for a walk through for what a typical download/install experience looks like, so that you can be sure that you followed the complete process.

  • Unable to autoconnect to Wifi network after installing Windows update 8.1 - Toshiba Satellite - Intel Pro/Wireless 3945ABG-netwerkverbinding

    Hello, got a problem connecting to my wifi: every time I start up my Laptop (5 year old Toshiba Satellite L300) the wificonnections are listed but windows is unable to connect to the WIFI. Wificonnection states unable to connect, after running Windows Network
    Control the issue is found en the WIFI connects correctly. 
    I need to run the troubleshooter every time after staring up windows in order to get my wifi running, this is rather annoying..
    Does anybody have a solution? I downloaded and installed the latest driver from intel, and also tried to enter below without any improvement.
    netsh winsock reset catalog (reset winsock entries)
    netsh int ip reset reset.log hit (reset TCP/IP stack)
     see below error report:

    Hi,
    With the google translate, It seems that you are facing with the following problem:
    A network cable is not connected correctly or may be damaged
    Problem with wireless adapter or access point
    For this issue, I suggest you try the following steps:
    Try with another account, or test with another system, another cable.
    Reinstall network adapter.
    Open  Device Manager then Network Adaptors, find the wireless NIC and choose properties then open the power management tab and uncheck the one that says "Allow the computer to turn off this device to save power".
    Test this issue in safe mode with networking
    Windows Startup Settings (including safe mode)
    http://windows.microsoft.com/en-IN/windows-8/windows-startup-settings-including-safe-mode
    Does this work? and I would be appreciate if you could update the diagnostics with English.
    Regards,
    Yolandac

  • Unable to open Adobe Acrobat Pro after CS4 Design Premium install

    I recently purchased Adobe CS4 Design Premium. I attempted to install it Sunday, and it completed with an indication of success. I then tried to open all my applications to make sure everything went well, and Acrobat keeps coming up with the following error: "You can't open the application Adobe Acrobat Pro because it may be damaged or incomplete." I tried to remove it with the uninstaller, and it does not see it. I have tried to install it multiple times. I even swapped out the DVD drive to see if it was having problems reading the disc, but nothing has helped. I even tried to delete it entirely. I currently have a web case open, but they state that can take up to 3 days to be answered. I tried to call technical support, but gave up after an hour on hold. I suspect a bad disc, but I really don't want to have to wait a week or more to get the issue resolved through sending endless emails back and forth with a web case. I was hoping someone would have a good answer to my problem that would not require that. I am trying to install it on a fairly plain OS 10.6.2 system. It is a 2009 Mac Pro Quad with 6GB of RAM. As stated, so far none of the other applications are giving me any issue. It has just been Acrobat Pro.
    Thanks.

    I ended up finding the probable solution to this problem. I downloaded the trial version of CS4 Design Premium. Seeing that I had already installed CS4, it asked what application I wanted to reinstall. I reinstalled Acrobat. When I opened it the first time, it told me that the licensing server could not be reached. I opened Photoshop, then it again. It has worked fine since then. I have updated it to 9.3.1, so it should be good from here on out.

  • Unable to open Canon CR2 files after installing Camera Raw 7.3

    I have photoshop elements 8 and have used raw files from my canon 450D for several years.  Just upgraded to Photoshop Elements 11 and it doesn't recognise the .CR2 files o, as far as I can tell any other type of Raw file.  This despite loading Camera Raw 7.3?
    Can anyone help?
    Message title was edited by: Brett N

    Now then ssprengel
    I think we are getting somewhere.
    I have not had a chance to look at the other logs you suggest yet.  But...........
    I made sure the old Camera Raw.8bi file was remnamed with a totally fictitious extension so that the new file from the linkk you sent could not be mistaken..........but no joy.
    I then copied the Camera Raw.8bi file from the Elements 8 equivalent folder, this is onlly circaa 11Mb instead of circa 20Mb, and..........
    ..........whoa and behold  ............  I can read all my .CR2 files through PSE11 and also PSE* still works!
    You are a star!
    I don't know what other functionality is missing.  Maybe there is some.  I shall have to investigate.
    Maybe the latest plugin only works on x64 systems?
    So next steps are for me to a) review the other logs you suggest, b) try downloading the equivalent files from PSE9 and PSE10 and see if they work, c) ask Adobe why this has happened.
    Many thanks
    Martin

  • Why is adobe reader slow after installing windows 8

    My adobe reader is very slow after upgrading to windows 8

    Try some basic troubleshooting:
    (A) Try reset iPad
    Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
    (B) Try reset all settings
    Settings>General>Reset>Reset All Settings
    (C) Setup as new (data will be lost if you do not have backup)
    Settings>General>Reset>Erase all content and settings

  • Since installing OS X Mavericks I am unable to open Adobe CS5 software such as Photoshop CS5 etc

    Since installing OS X Mavericks I am unable to open Adobe CS5 software such as Photoshop CS5 etc

    Check out the Adobe / Mavericks support page >  OS Compatibility and FAQs for Mac OS Mavericks (v10.9)

  • Why can't I open Captivate 7 after installing Yosemite

    I installed Yosemite and now I can't open Adobe Captivate 7.  Any ideas?

    Hi there
    Forums 101: If you want us to actually see images, never Never NEVER attach them. Instead, use the camera icon to insert them.
    As for the output files not opening on other PCs, were you certain that you copied ALL the files? Normally there are at least a SWF, HTM and JS file to copy. Depending on what you did with the project, there may be additional files to include.
    As for the other machine, are you certain you are using the same Captivate version? You cannot open a CP4 file if you have CP3. Additionally, where is the project located? Local drive or network? If on the network, try moving the file to local drive.
    Cheers... Rick
    Helpful and Handy Links
    Captivate Wish Form/Bug Reporting Form
    Adobe Certified Captivate Training
    SorcerStone Blog
    Captivate eBooks

  • After installing Windows 8, I am unable to download the creative cloud and the program I purchased for school.

    After installing Windows 8, I am unable to download the creative cloud and the program I purchased for school.

    I purchased photoshop for my computer.  I updated my computer's operating system.  I logged into adobe.  I am unable to download the program again unless I pay again or use the trial.

  • Not able to open adobe XI Pro after I have filled out a documents and trying saving it. The program stops working & won't open up again.  Tried to complete a repair, rebooting nothing works. Help please.

    Not able to open adobe XI Pro after I have filled out a documents and trying saving it. The program stops working & won't open up again.  Tried to complete a repair, rebooting nothing works. Help please.

    Hi,
    Can you pls. provide more details of the issue?
    OS/Platform
    It would be great if you can provide the MSI logs for repair from the %temp% directory.
    Thanks,

  • To open "adobe" you need to install a Java SE 6 runtime. Won't install? Please advise.

    hello, every time i start up my Mac mini i get a message saying To open "adobe" you need to install a Java SE 6 runtime.
    But when i press install it says no connection available even though i am connected to a really reliable and fast connection.
    Please help - Thank you!

    every time i start up my Mac mini i get a message saying To open "adobe"
    That's not what your screenshot shows. It shows "java," not "adobe." Regardless, I very strongly suggest that you figure out what is trying to use Java before you install it.

  • I am unable to open adobe bridge on my mac. When I try to open it nothing happens. When I right click it says the application is not responding. I can also not op en through photoshop. Please help

    I am unable to open adobe bridge on my mac. When I try to open it nothing happens. When I right click it says the application is not responding. I can also not op en through photoshop.

    Could you see whether Firefox will start in its Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: [[Troubleshoot Firefox issues using Safe Mode]].
    Here's how:
    With Firefox closed, hold down the Shift key while starting Firefox.
    A small dialog should appear. Click "Start in Safe Mode" (''not'' Reset).
    Does that work?

  • Unable to open adobe reader 11

    hi, i m unable to launch adobe reader 11 in my windows 7. please help. whenever i try to open, a dialog box appears saying "an internal error occurred". i tried 'repairing', troubleshooting, uninstallin and reinstalling..nthing works..please help me.

    Thaks for your help, it did not work..but i have a feeling that the problem is with the 'permission' settings..Some few days back i clicked on to some files that must have changed the settings. I can't even remember where i clicked. Will keep trying, I appreciate your help. If you have any add ons, do post it. Thanks 

  • Unable to connect to Apple TV after install Mavericks

    Hello I'm unable to connect to Apple TV after install Mavericks. :-(
    The icon of the Apple TV no longer appers on the top menu and my Mac is unable to discover it...
    The Apple TV Box is upedated to the most recent software version.
    Apple TV is connected to the same Wifi network of my Mac
    I have a:
      Mac Book Pro 13-inch, Early 2011
      Processor  2,3 GHz Intel Core i5
      Memory  4 GB 1333 MHz DDR3
      Graphics  Intel HD Graphics 3000 384 MB
      Serial Number  <edited by host>
      Software  OS X 10.9.2 (13C64)
    Can anyone help me ????

    Hello M.A.S.Ramos,
    Thank you for using Apple Support Communities.
    For more information, take a look at:
    OS X Mavericks: Wirelessly mirror your Mac screen to your HDTV
    http://support.apple.com/kb/PH14375
    Make sure your Mac and your Apple TV are on the same network.
    Choose your Apple TV from the AirPlay status icon in the menu bar.
    Choose This Mac or your Apple TV depending on how you want to match the desktop size of your Mac.
    OS X automatically detects an Apple TV when it’s on the same network, and displays the AirPlay icon in the menu bar. When AirPlay Mirroring is active, the status icon is blue.
    Have a nice day,
    Mario

Maybe you are looking for

  • How do I put text on the same line in CSS?

    Ok, I am placed three images on the page, and I like to have before, during, after underneath each images, and on the same line, I did the text-align:right and all that, but it keeps on putting the text on line below. Here is my CSS and html.Thanks!

  • My MBP can't detect my iphone4 once through usb hotspot?

    When I upgraded iTunes 10.7 on the MBP (Mac OS is 10.6.8) that cann't detect my iphne 4 through USB hotspot, event on the MBP internet service list there're can't find my iphone 4 device as well. but when I choose to blue tooth hotspot that is work,

  • How do you set the zoom level to Inherit Zoom for all bookmarks in a pdf?

    How do you set the zoom level to Inherit Zoom for all bookmarks in a pdf?

  • Handling large xml data source files

    Post Author: LeCoqDeMort CA Forum: Crystal Reports Hello. I have developed a crystal report that uses an xml data file as a data source (supported by an xml schema file). I have successfully run the report for small sample xml data files, but I now h

  • Basic smart objects questions

    I dragged some images from my desktop into a PS document and they come in as Smart Objects. 1. Is there a way to control whether they come in as smart objects or not? 2. When does it become a smart object vs, not?' Thanks.