Unable to open Adobe Creative Cloud. Please Help! Don't know what I am doing.
I quit out of the CC icon on the Apple Toolbar and couldn't get it to reappear yesterday. Today it has appeared but it is 'inactive', ie. in grey. When I position my mouse to it, I get the 'spinning colour wheel of death'. To make things worse, I then couldn't get the app to open from Applications. I got the error:
I then tried to uninstall the app, and reinstall it from the site, and received this message:
I don't know where it's opened, and now I trashed the app to be able to reinstall the Creative Cloud app, but am receiving the same message.
Someone please help! It's driving me nuts!!
Moving this discussion to the Creative Cloud Download & Install forum.
Babaa I am sorry you are facing difficulties utilizing your Creative Cloud Desktop application. Please try the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall your Creative Cloud Desktop application.
Similar Messages
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I subscribed to Creative Cloud and i don't know what to do with it?
How do I start creating a website and does adobe offer any technical support?
If you wish to learn any particular product, I would suggest you to refer below link
Creative Cloud tutorials | How to get started with Creative Cloud Apps -
Iphoto Question
When I playing a "slideshow" album, a few photos show up as a blank screen. Also, when I select a photo in an album to make it full screen - some photos won't "hold" - they go full screen for about a second, then the screen goes blank. Any ideas about what I am doing wrong? Thank you.There are several possible causes for the Black Screen issue
1. Permissions in the Library: Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Include the option to check and repair permissions.
2. Minor Database corruption: Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild.
3. A Damaged Photo: Select one of the affected photos in the iPhoto Window and right click on it. From the resulting menu select 'Show File (or 'Show Original File' if that's available). (On iPhoto 11 this option is under the File -> Reveal in Finder.) Will the file open in Preview? If not then the file is damaged. Time to restore from your back up.
4. A corrupted iPhoto Cache: Trash the com.apple.iPhoto folder from HD/Users/Your Name/ Library/ Caches...
5. A corrupted preference file: Trash the com.apple.iPhoto.plist file from the HD/Users/ Your Name / library / preferences folder. (Remember you'll need to reset your User options afterwards. These include minor settings like the window colour and so on. Note: If you've moved your library you'll need to point iPhoto at it again.)
If none of these help: As a Test:
Hold down the option (or alt) key key and launch iPhoto. From the resulting menu select 'Create Library'
Import a few pics into this new, blank library. Is the Problem repeated there? -
Your system of contact for help is very rigid and complecated : Hallo, you are charging me twice every month for the Adobe Creative Cloud, please, please cancel one!!!!! Hauke
Message was edited by: Hauke Juergens : Your system of contact for help is very rigid and complecated : Hallo, you are charging me twice every month for the Adobe Creative Cloud, please, please cancel one!!!!! HaukePosting here is not going to help you. This is a user to user forum. No one here has any ability to manage your account.
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN ) -
I have instaled creative clouds, but when i open, my creative cloud shows empty window. I have reinstaled, and does not help.
follow solution 2 here, CC desktop lists applications as "Up to Date" when not installed
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I am a subscriber of Adobe Creative Cloud, - but I don't see the program Photoshop Elements?
Where can I find it?Hi Haneadino,
Photoshop Elements is not a part of Creative Cloud. You can download the trial version of Photoshop Elements 12 from the below link.
http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=us
Thank you for posting on Adobe Forums. -
My macbook is blocked by pin code, please help, I dont know what to do!
My macbook is blocked by pin code, please help, I dont know what to do!
When you enter iTunes on the PC and the iPod icon pops up, right click on it and select "Options". Then click on the Music tab. Once you're in the Music tab check the box that says "Enable Disc Use". This means that you've just turned your iPod into a portable hard drive. Click "Ok" and move your iPod from the PC to the Mac. From there, your iPod should show up on the Mac's desktop right under the Hard Drive icon. Click "File" at the top of the screen and select "Add to Library". Find the iPod hard drive in the selection screen and choose the music folder that's on it. Then just click Ok and all your music will be downloaded. That should do the trick, but you might want to do a Google search on the subject to get a second opinion. Best wishes!
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Advice for a new PC configuration for Adobe Creative Cloud, please?
Dear sir or madam,
For the moment I have an old PC (buy in April 2008) and perhaps if you help me I could have a more powerful machine.
Here is the resume of the configuration of my desktop
--------[ Operating System ]---------------------------------------------------------------------------------------- ----
Operating System Properties:
OS Name Microsoft Windows 8.1 Professional
OS Language Français (France)
OS Installer Language Anglais (Royaume-Uni)
OS Kernel Type Multiprocessor Free (64-bit)
OS Version 6.3.9600.16452 (Win8.1 RTM)
OS Service Pack -
OS Installation Date 21/02/2014
OS Root C:\WINDOWS
Components Version:
Common Controls 6.16
Windows Mail 6.3.9600.16384 (winblue_rtm.130821-1623)
Windows Media Player 12.0.9600.16384 (winblue_rtm.130821-1623)
Windows Messenger -
MSN Messenger -
Internet Information Services (IIS) -
.NET Framework 4.0.30319.33440 built by: FX45W81RTMREL
Novell Client -
DirectX DirectX 11.0
OpenGL 6.3.9600.16384 (winblue_rtm.130821-1623)
ASPI -
Operating System Features:
Debug Version No
DBCS Version No
Domain Controller No
Security Present No
Network Present Yes
Remote Session No
Safe Mode No
Slow Processor No
Terminal Services Yes
--------[ Motherboard ]---------------------------------------------------------------------------------------- ---------
Motherboard Properties:
Motherboard ID 06/19/2009-P35-ICH9-6A89OG0PC-00
Motherboard Name Gigabyte GA-EP35-DS4
Front Side Bus Properties:
Bus Type Intel AGTL+
Bus Width 64-bit
Real Clock 333 MHz (QDR)
Effective Clock 1333 MHz
Bandwidth 10667 MB/s
Memory Bus Properties:
Bus Type Dual DDR2 SDRAM
Bus Width 128-bit
DRAM:FSB Ratio 12:10
Real Clock 400 MHz (DDR)
Effective Clock 800 MHz
Bandwidth 12800 MB/s
Chipset Bus Properties:
Bus Type Intel Direct Media Interface
Motherboard Physical Info:
CPU Sockets/Slots 1 LGA775
Expansion Slots 2 PCI, 3 PCI-E x1, 2 PCI-E x16
RAM Slots 4 DDR2 DIMM
Integrated Devices Audio, Gigabit LAN, IEEE-1394
Form Factor ATX
Motherboard Size 240 mm x 300 mm
Motherboard Chipset P35
Extra Features Dynamic Energy Saver, SATA-II, RAID
Motherboard Manufacturer:
Company Name Gigabyte Technology Co., Ltd.
--------[ CPU ]---------------------------------------------------------------------------------------- -----------------
CPU Properties:
CPU Type DualCore Intel Core 2 Duo E8400, 3000 MHz (9 x 333)
CPU Alias Wolfdale
CPU Stepping C0
Instruction Set x86, x86-64, MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1
Original Clock 3000 MHz
Min / Max CPU Multiplier 6x / 9x
Engineering Sample No
L1 Code Cache 32 KB per core
L1 Data Cache 32 KB per core
L2 Cache 6 MB (On-Die, ECC, ASC, Full-Speed)
CPU Physical Info:
Package Type 775 Contact FC-LGA8
Package Size 37.5 mm x 37.5 mm
Transistors 410 million
Process Technology 45 nm, CMOS, Cu, High-K + Metal Gate
Die Size 107 mm2
Core Voltage 1.113 - 1.225 V
I/O Voltage 1.113 - 1.225 V
Typical Power 65 W @ 3.00 GHz
Maximum Power 91.9 W @ 3.00 GHz
CPU Manufacturer:
Company Name Intel Corporation
Product Information http://ark.intel.com/search.aspx?q=Intel Core 2 Duo E8400
Driver Update http://www.aida64.com/driver-updates
Multi CPU:
Motherboard ID OEM00000 PROD00000000
CPU #1 Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz, 3000 MHz
CPU #2 Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz, 3000 MHz
CPU Utilization:
CPU #1 / Core #1 0 %
CPU #1 / Core #2 0 %
--------[ Windows Video ]---------------------------------------------------------------------------------------- -------
[ NVIDIA Quadro 2000 ]
Video Adapter Properties:
Device Description NVIDIA Quadro 2000
Adapter String Quadro 2000
BIOS String Version 70.6.41.0.6
Chip Type Quadro 2000
DAC Type Integrated RAMDAC
Driver Date 29/09/2013
Driver Version 9.18.13.2739 - nVIDIA ForceWare 327.39
Driver Provider NVIDIA
Memory Size 1 GB
Installed Drivers:
nvd3dumx 9.18.13.2739
nvwgf2umx 9.18.13.2739
nvwgf2umx 9.18.13.2739
nvd3dum 9.18.13.2739 - nVIDIA ForceWare 327.39
nvwgf2um 9.18.13.2739
nvwgf2um 9.18.13.2739
Video Adapter Manufacturer:
Company Name NVIDIA Corporation
[ NVIDIA Quadro 2000 ]
Video Adapter Properties:
Device Description NVIDIA Quadro 2000
Adapter String Quadro 2000
BIOS String Version 70.6.41.0.6
Chip Type Quadro 2000
DAC Type Integrated RAMDAC
Driver Date 29/09/2013
Driver Version 9.18.13.2739 - nVIDIA ForceWare 327.39
Driver Provider NVIDIA
Memory Size 1 GB
Installed Drivers:
nvd3dumx 9.18.13.2739
nvwgf2umx 9.18.13.2739
nvwgf2umx 9.18.13.2739
nvd3dum 9.18.13.2739 - nVIDIA ForceWare 327.39
nvwgf2um 9.18.13.2739
nvwgf2um 9.18.13.2739
Video Adapter Manufacturer:
Company Name NVIDIA Corporation
Product Information http://www.nvidia.com/page/products.html
--------[ Physical Drives ]---------------------------------------------------------------------------------------- -----
HDDs :
. 2 HDDs 2 x 1 TB SATA-II RAID 0 for Editing video with Premiere Pro CC
. 1 HDD 2 TB SATA-II for backups
. 1 HDD 2 TB SATA-III for backups off site + Archive
[ Drive #1 - Intel Raid 0 Volume (1863 GB) ]
#1 (Active) NTFS 1 MB 350 MB
#2 NTFS C: 351 MB 1907380 MB
[ Drive #2 - WDC WD20EZRX-00D8PB0 (1863 GB) ]
#1 MS Reserved 0 MB 128 MB
#2 Basic Data G: (Archives) 129 MB 1907600 MB
[ Drive #3 - Hitachi HDS722020ALA330 (1863 GB) ]
#1 NTFS D: (Backup) 1 MB 1907727 MB
--------[ Memory ]---------------------------------------------------------------------------------------- --------------
Physical Memory:
Total 8190 MB
Used 3334 MB
Free 4856 MB
Utilization 41 %
Swap Space:
Total 9470 MB
Used 4131 MB
Free 5340 MB
Utilization 44 %
Virtual Memory:
Total 17661 MB
Used 7465 MB
Free 10196 MB
Utilization 42 %
Paging File:
Paging File C:\pagefile.sys
Current Size 1280 MB
Current / Peak Usage 243 MB / 700 MB
Utilization 19 %
Physical Address Extension (PAE):
Supported by Operating System Yes
Supported by CPU Yes
Active Yes
--------[ SPD ]---------------------------------------------------------------------------------------- -----------------
[ DIMM1: GeIL CL5-5-5 DDR2-800 ]
Memory Module Properties:
Module Name GeIL CL5-5-5 DDR2-800
Serial Number None
Manufacture Date Week 44 / 2009
Module Size 2 GB (2 ranks, 8 banks)
Module Type Unbuffered DIMM
Memory Type DDR2 SDRAM
Memory Speed DDR2-800 (400 MHz)
Module Width 64 bit
Module Voltage SSTL 1.8
Error Detection Method None
Refresh Rate Reduced (7.8 us), Self-Refresh
Memory Timings:
@ 400 MHz 5-5-5-15 (CL-RCD-RP-RAS) / 23-51-3-6-3-3 (RC-RFC-RRD-WR-WTR-RTP)
@ 333 MHz 4-5-5-13 (CL-RCD-RP-RAS) / 20-43-3-5-3-3 (RC-RFC-RRD-WR-WTR-RTP)
@ 266 MHz 3-4-4-10 (CL-RCD-RP-RAS) / 16-34-2-4-2-2 (RC-RFC-RRD-WR-WTR-RTP)
Memory Module Features:
Analysis Probe Not Present
FET Switch External Disabled
Weak Driver Supported
Memory Module Manufacturer:
Company Name Golden Emperor International Ltd.
Product Information http://www.geil.com.tw/products
[ DIMM2: GeIL CL5-5-5DDR2800 5 ]
Memory Module Properties:
Module Name GeIL CL5-5-5DDR2800 5
Serial Number 00000005h (83886080)
Module Size 2 GB (2 ranks, 8 banks)
Module Type Unbuffered DIMM
Memory Type DDR2 SDRAM
Memory Speed DDR2-800 (400 MHz)
Module Width 64 bit
Module Voltage SSTL 1.8
Error Detection Method None
Refresh Rate Reduced (7.8 us), Self-Refresh
Memory Timings:
@ 400 MHz 5-5-5-18 (CL-RCD-RP-RAS) / 23-51-3-6-3-3 (RC-RFC-RRD-WR-WTR-RTP)
@ 266 MHz 4-4-4-12 (CL-RCD-RP-RAS) / 16-34-2-4-2-2 (RC-RFC-RRD-WR-WTR-RTP)
@ 200 MHz 3-3-3-9 (CL-RCD-RP-RAS) / 12-26-2-3-2-2 (RC-RFC-RRD-WR-WTR-RTP)
Memory Module Features:
Analysis Probe Not Present
FET Switch External Disabled
Weak Driver Supported
Memory Module Manufacturer:
Company Name Golden Emperor International Ltd.
Product Information http://www.geil.com.tw/products
[ DIMM3: GeIL CL5-5-5 DDR2-800 ]
Memory Module Properties:
Module Name GeIL CL5-5-5 DDR2-800
Serial Number None
Manufacture Date Week 44 / 2009
Module Size 2 GB (2 ranks, 8 banks)
Module Type Unbuffered DIMM
Memory Type DDR2 SDRAM
Memory Speed DDR2-800 (400 MHz)
Module Width 64 bit
Module Voltage SSTL 1.8
Error Detection Method None
Refresh Rate Reduced (7.8 us), Self-Refresh
Memory Timings:
@ 400 MHz 5-5-5-15 (CL-RCD-RP-RAS) / 23-51-3-6-3-3 (RC-RFC-RRD-WR-WTR-RTP)
@ 333 MHz 4-5-5-13 (CL-RCD-RP-RAS) / 20-43-3-5-3-3 (RC-RFC-RRD-WR-WTR-RTP)
@ 266 MHz 3-4-4-10 (CL-RCD-RP-RAS) / 16-34-2-4-2-2 (RC-RFC-RRD-WR-WTR-RTP)
Memory Module Features:
Analysis Probe Not Present
FET Switch External Disabled
Weak Driver Supported
Memory Module Manufacturer:
Company Name Golden Emperor International Ltd.
Product Information http://www.geil.com.tw/products
[ DIMM4: GeIL CL5-5-5DDR2800 5 ]
Memory Module Properties:
Module Name GeIL CL5-5-5DDR2800 5
Serial Number 00000005h (83886080)
Module Size 2 GB (2 ranks, 8 banks)
Module Type Unbuffered DIMM
Memory Type DDR2 SDRAM
Memory Speed DDR2-800 (400 MHz)
Module Width 64 bit
Module Voltage SSTL 1.8
Error Detection Method None
Refresh Rate Reduced (7.8 us), Self-Refresh
Memory Timings:
@ 400 MHz 5-5-5-18 (CL-RCD-RP-RAS) / 23-51-3-6-3-3 (RC-RFC-RRD-WR-WTR-RTP)
@ 266 MHz 4-4-4-12 (CL-RCD-RP-RAS) / 16-34-2-4-2-2 (RC-RFC-RRD-WR-WTR-RTP)
@ 200 MHz 3-3-3-9 (CL-RCD-RP-RAS) / 12-26-2-3-2-2 (RC-RFC-RRD-WR-WTR-RTP)
Memory Module Features:
Analysis Probe Not Present
FET Switch External Disabled
Weak Driver Supported
Memory Module Manufacturer:
Company Name Golden Emperor International Ltd.
Product Information http://www.geil.com.tw/products
Microsoft told me with Microsoft Update Advisor that I could upgraded from Windows 7 Pro 64 bits to Windows 8 Pro 64 bits and after one year with another Microsoft Upgrade Advisor from Windows 8 Pro 64 bits to Windows 8.1 Pro 64 bits. But Gigabyte does not give the drivers on their website for this motherboard that support Windows 8 and Windows 8.1.
I think I should purchase a new motherboard, a new CPU and new RAM. Do you agree? If yes, so can you tell me what king of CPU and motherboard to choose for Creative Cloud, please? I had followed Adobe advices to use a Nvidia Quadro 2000 graphic card and HDDs in RAID 0 for editing video.
Moreover Microsoft recommend to use a SSD for Windows 8.1. So, do I really need a SSD, with which capacity and which brand?
Thank you if someone can help me.
Yours faithfully
The names of actual companies and products mentioned herein may be the trademarks of their respective owners.Hi Isidore,
Please refer the link: http://www.adobe.com/products/creativecloud/tech-specs.html with system requirements to run the CC app's.
Regards,
Romit Sinha -
Unable To Retrieve Adobe Creative Cloud as a Full Member
I have had 3 weeks of communicating with staff at Adobe in S.E.Asia. No solutions has been given to me thus far with regards to my membership subscription for Adobe Creative Cloud as follows:
1) My fully paid & agreed membership subccription has not been posted in the "My Adobe" subscriptions evn though its paid for.
2) The Adobe Creative Cloud icon that should appear in my applications has totaly disappeared from my computer and has not been solved until now.
I have consulted the Apple staff and have checked that my computer sysytem is in good working condition and there are no faults found. I really would like to know how this can be rectified as soon as possible with regards to the 2 points mentioned above.Also this case has been escalated to level 2&3 technicians, I was told, but nothing has been resolved!Hi Violet Benjamin,
Sorry for the inconvenience you have been facing. Could you please let us know the OS you are using along with the ticket number for interaction provided by the Adobe.
Regards,
Romit Sinha -
Help me please I don't know what do!!
Hi everyone, well I have a problem with my nokia 3110Classic... I was listening to music when it turned off along...(The size of my Micro SD is of 2 GB)well I thought it's nothing but when I tried to turn on it, and it turn off again show me a white screen and it turn on along and turn off along again...!! I can not use my nokia right now, everytime I want to turn on it it repeat the same thing it turn on and of for about 4 times and finally it turn off... I can not use anything I don't know what should I do please... Help me! and can not go with my cellphone to a Nokia Care because here there's not a Nokia Care. I'm from Bolivia... Please if somebody can help me... I really need to use my Nokia and I can't!!.
Also I tried turn on my Nokia withoutthe micro SD of 2 GB but is the same!!... I'm confused!! please help me.
(I'm sorry If I made some mistakes... I'm learning english)
RegardsCan you try the reformatting sequence?
Power phone off.
Press down, and keep down the three keys: '3', '*' and green/talk
While the keys are still down, press the power on key (do not release the three keys, until you see the phone coming on).
If that's not enough, you could try updating the firmware with the Nokia Software Updater (NSU): http://www.nokia.com/softwareupdate
If that's not enough, all I can suggest is having it repaired somewhere (if not Nokia, then ideally your nearest Nokia authorized repair center). Try to find one through http://www.nokia.com/repair -
Unable to launch adobe creative cloud
The top icon keps displaying in gray and the loading icon keeps showing.
I tried to uninstall the Creative Claoud app but the following massage appears: 'Unable to shutdown Creative Cloud. Quit creative Cloud and try again'Hi Jeroen,
Kindly follow the below mentioned steps.
If you have any CC 2014 app installed, please open any of them and try to sign in.
Go to help > Sign in
If it still doesn't work, uninstall, https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
Kindly share the results one done.
Thanks,
Atul Saini -
Unable to Cancel Adobe Creative Cloud
This is absolutely ridiculous! If you follow Adobe's steps to cancel your account you get absolutely no where, you just go in circles and end up being directed to the same link again and again. It should not be this difficult to cancel a subscription. When finally resorting to the forum for help I find it incredibly unbelievable that when you type "cancel subscription" into the search bar dozens, upon dozens, upon DOZENS of results come up, each one with the same problem...hmmmmm if I were Adobe I might think then that there just may be a problem, but hey, if you can't cancel I guess we just get to keep charging you! This is absolutely preposterous, I am a college student and only needed creative cloud for one semester and will not use it again for the rest of the year. And after this experience I will NEVER use Adobe again and will warn anyone possible to never enter into a membership with them.
This is what Adobe has recommended I do to cancel my plan:
Click Manage Plan then Cancel Plan. You are then redirected to the customer service page and asked to contact customer support or go to this link (Cancel your membership or subscription | Creative Cloud) that does not help at all. After wasting time on that crappy link you can contact customer support by phone, online chat or on the forums. Tried the phone number and that doesn't work, it just automatically hangs up on me half way through getting through the different options you have. Tried the online "24/7" chat and what a shock, that didn't work either. I finally tried the forums and all that did was confirm what a scummy company Adobe is for hoodwinking all of us into buying their software but having no way of canceling it.
At this point I refuse to pay for products that I do not and will not ever use again. The way I see it, they are basically stealing money from me. Money that quite frankly as a college student I don't have. I cannot even begin to describe how frustrated and disgusted I am with Adobe. For any of you that actually know of a way to cancel a membership any help would be greatly appreciated.This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html -
Installing adobe creative 4 please help
hi, i am tying to download adobe creative suite 4 on my mac book pro i have all four discs im not sure how to start the instillaton please help really need this on my computer
I am bit confused , you have the DVD for Creative Suite 4 then from where are you trying to download and why?
Why dont you run the installation directly from DVD ? -
Failure, can't open Adobe .pdf file - Please Help
Hello,
when I save a .pdf document to SAP (Code: CV01N), as you can see in the picture below, and try to open it, I get the failor "Network address DEFAULT of your computer is not maintained".
I'm really new in SAP and don't know how I can change the network or somthing else to solve this problem.
http://img196.imageshack.us/img196/5475/forum2t.jpg
I would be so happy if you can help me. Thanks.
Regards
MarcHi,
Please go through below link:
http://www.sapfans.com/forums/viewtopic.php?f=23&t=285987
http://sap.ittoolbox.com/groups/technical-functional/sap-log-pm/attach-document-with-equipment-495748?cv=expanded
Thanks
sunny -
Failor, can't open Adobe .pdf file - Please Help
Hello,
when I save a .pdf document to SAP, as you can see in the picture below, and try to open it, I get the failor that SAP is not able to open this .pdf in the "DEFAULT" Network.
I'm really new in SAP and don't know how I can change the network or somthing else to solve this problem.
[http://img196.imageshack.us/img196/5475/forum2t.jpg]
I would be so happy if you can help me. Thanks.
Regards
Marc
Edited by: Marc Brausen on Jun 11, 2009 8:55 PMMarc, you might want to post this question in the Basis forum, or ask a moderator to move this thread. You'll most likely get more qualified responses there.
SAP NetWeaver Application Server
Also you might want to provide more details as to what kind of document you're trying to open (e.g. in what transaction). And, instead of posting the pictures, just specify the message text and/or message class and number (e.g. V1 100). The error messages are unreadable on your pictures.
And, better yet, ask your manager to get a qualified Basis admin.
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