Unable to open Adobe Muse: "Subscription Has Ended"

Everytime I've downloaded Muse I am prompted: "subscription has ended." I've never used the app and have an Adobe CC membership. I've deinstalled and reinstalled. I'm unable to purchase the product also as it gives me the same prompt. Any ideas?

Link for Download & Install & Setup & Activation may help
-Chat http://www.adobe.com/support/download-install/supportinfo/
OR, these links
-http://helpx.adobe.com/creative-cloud/help/install-apps.html
-FAQ http://forums.adobe.com/community/download_install_setup
-http://helpx.adobe.com/x-productkb/global/installation-launch-log-errors-creative.html

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Help! "Unable to deactivate Adobe Muse"

Please help. Since the last CC app update, Muse has been losing my login credentials a few times a day. Annoying, but it would always let me log in. But now I get:
"Unable to deactivate Adobe Muse.
You have already deactivated all machines for this account twice. You will need to either locally deactivate other machines or wait to deactivate them."
I don't even know how to do what the error message says to do. I've only ever had Muse on this machine, no others.
WTH? I am a legit paying customer of CC. I just recently finished building a website using Muse, and the customer wants a couple of small changes then upload it.
Now I'm getting the above messsage and I can't even open Muse. Tried running it as trial, but that didn't work either.
Thanks for any advice or experience you can share!

Hi,
I have deactivated the account from my side, you should now be able to activate it on 2 Machine.
Please let me know if you have any other query.

Adobe Muse.exe has encountered a problem and needs to close.

I get this message when trying to open muse. It happened after an upgrade.
"Adobe Muse.exe has encountered a problem and needs to close. We are sorry for the inconvenience."
Is there anything I can do?

Please send me ([email protected]) the MuseLog.txt file from your Documents folder.
Then please delete the "MBLStore" and "OOBE" folders found in
on Mac: <yourusername>/Library/Application Support/Adobe
on Windows XP: <youruser>\Local Settings\Application Data\Adobe
on Windows 7: <youruser>\AppData\Local\Adobe
and delete the "AdobeMuse" folder found in
on Mac: <yourusername>/Library/Preferences
on Windows XP: <youruser>\Local Settings\
on Windows 7: <youruser>\AppData\Roaming
Then launch Muse. It will go through the first launch experience of asking for UI language, AdobeID, etc.
Please let me know whether or not that works. Thanks.

Upgrade to CC from CS5 Suite--also have Adobe Muse subscription and web hosting

I have the complete Adobe CS5 suite, and I also have an Adobe Muse subscription ($14.99 a month for that). The Muse subscription ends in November.
If I upgrade to CC at the discounted rate that is valid until 7/31/2013, will my $14.99 a month bill for Adobe Muse automatically be stopped--as the CC membership includes Adobe Muse and the Business Catalyst web site hosting (as far as I can tell)?
Thanks!

Hi centaurincident,
It will not be cancelled automatically You can either call Adobe at 800-443-8158 or you can contact us through chat and then cancel the muse subscription.
For contacting through chat please go to
http://helpx.adobe.com/x-productkb/policy-pricing/avl-help.html
Thanks
Kapil

I cannot open Adobe Muse. (Unexpected error code: I-72)

Hello,
I cannot open Adobe Muse. It asks me to sign in with my Adobe ID at the beginning. After I sign in with my Adobe ID (I have a CC paid subscription), it gives this error message:
'An unexpected error occurred processing your request. Please try again later. I-72'
I tried maybe thousand times in whole day. Nothing changes.
I couldn't find any answer related to error code I-72. There are only answers for error code I-200, which I also tried but it didn't work too.
I also unistalled and installed again. It did not work too.
Please help me!

Hi Kerim,
Please follow the steps below to delete current preferences for Muse :
If you are entering the Lessons using Jumpstart, you need to delete the current
preference files for Muse by following these steps:
1 Exit Adobe Muse.
2 Locate the AdobeMuse folder as follows:
• (Windows) The AdobeMuse folder is located in the folder
[startup drive]\Users\[username]\AppData\Roaming\AdobeMuse.
• (Mac OS X) The AdobeMuse folder is located in the folder
[startup drive]/Users/[username]/Library/Preferences/AdobeMuse.
Remember, the folder name may be different depending on the language version
you have installed.
3 Delete the Local Store folder.
4 Start Muse.
After uninstalling the folder launch Muse and check if it works or not.
Regards,
Gaurav Aggarwal

Unable to install Adobe Muse

Hi there. I'd very much like to try out Muse (I'm a paying Creative Cloud member), but I'm about to say to hell with it. Muse refuses to install. Here are the steps taken.
Ran the Muse installer throughApplication Manager. Installed. Clicked Launch App. No response. Search for muse, only found uninstaller. Uninstalled 99mb of invisible Muse.
Read forums. Deleted opm.db. Re-installed. No change in result.
Uninstalled Air. Re-installed Air. Re-installed Muse. No change in result.
I grabbed the system log which show an error with the "migration signature validation"
Any help would be appreciated.
Here are details:
Oct 6 14:56:42 Paul-Davidsons-MacBook-Pro SecurityAgent[423]: system.privilege.admin|2012-10-06 14:56:42 -0800
Oct 6 14:56:44 Paul-Davidsons-MacBook-Pro authexec[424]: executing /Applications/Utilities/Adobe Application Manager/DECore/Setup.app/Contents/MacOS/Setup
Oct 6 14:56:46 Paul-Davidsons-MacBook-Pro [0x0-0x1c01c].com.Adobe.Uninstall Product[0]: application is not installed
Oct 6 14:56:56 Paul-Davidsons-MacBook-Pro com.apple.launchd[1] (com.apple.netauth.sysagent[382]): Exited with exit code: 255
Oct 6 14:57:25 Paul-Davidsons-MacBook-Pro [0x0-0x41041].com.google.GoogleTalkPluginD[459]: objc[459]: Class MacCocoaSocketServerHelper is implemented in both /Library/Application Support/Google/GoogleTalkPlugin.app/Contents/MacOS/GoogleTalkPlugin and /Library/Application Support/Google/GoogleTalkPlugin.app/Contents/Frameworks/libgoogletalkremoting.dylib. One of the two will be used. Which one is undefined.
Oct 6 14:57:26 Paul-Davidsons-MacBook-Pro [0x0-0x27027].com.google.Chrome[429]: CoreAnimation: rendering error 501
Oct 6 14:58:34 Paul-Davidsons-MacBook-Pro Google Chrome[429]: -deltaZ is deprecated for NSEventTypeMagnify. Please use -magnification.
Oct 6 14:59:42 Paul-Davidsons-MacBook-Pro SecurityAgent[423]: system.privilege.admin|2012-10-06 14:59:42 -0800
Oct 6 14:59:45 Paul-Davidsons-MacBook-Pro authexec[472]: executing /Applications/Utilities/Adobe Application Manager/CCM/Utilities/AAMHelper
Oct 6 15:01:03 Paul-Davidsons-MacBook-Pro hdiejectd[487]: running
Oct 6 15:01:03 Paul-Davidsons-MacBook-Pro KernelEventAgent[41]: tid 00000000 received event(s) VQ_LOWDISK, VQ_VERYLOWDISK (516)
Oct 6 15:01:10 Paul-Davidsons-MacBook-Pro InstallAdobeMuse[502]: main
Oct 6 15:01:10 Paul-Davidsons-MacBook-Pro [0x0-0x46046].com.adobe.PDApp[466]: 2012-10-06 15:01:10.901 InstallAdobeMuse[502:903] main
Oct 6 15:01:12 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[505]: Runtime Installer begin with version 3.3.0.3670 on Mac OS 10.6.8 x86
Oct 6 15:01:12 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[505]: Commandline is: -silent -eulaAccepted
Oct 6 15:01:12 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[505]: Installed runtime (3.4.0.2540) located at /Library/Frameworks/Adobe AIR.framework
Oct 6 15:01:13 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[505]: Runtime Installer end with exit code 0
Oct 6 15:01:14 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/MacOS/Install Adobe Muse[506]: Bootstrapper begin with version (null) on Mac x86
Oct 6 15:01:14 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/MacOS/Install Adobe Muse[506]: Installed runtime (3.4.0.2540) located at /Library/Frameworks/Adobe AIR.framework
Oct 6 15:01:14 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/MacOS/Install Adobe Muse[506]: Launching subprocess with commandline "AIR Application Installer" -silent -eulaAccepted -location /Applications -programMenu /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse
Oct 6 15:01:15 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Application Installer begin with version 3.4.0.2540 on Mac OS 10.6.8 x86
Oct 6 15:01:15 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Commandline is: -silent -eulaAccepted -location /Applications -programMenu "/Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse"
Oct 6 15:01:15 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Installed runtime (3.4.0.2540) located at /Library/Frameworks/Adobe AIR.framework
Oct 6 15:01:15 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Validating app in folder /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse/Contents/Resources
Oct 6 15:01:25 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Migration signature validation failed
Oct 6 15:01:25 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Got an unexpected fatal error while validating native package: Error: invalid migration signature
Oct 6 15:01:25 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Application Installer end with exit code 7
Oct 6 15:01:25 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/MacOS/Install Adobe Muse[506]: Subprocess Application Installer failed (7)
Oct 6 15:01:25 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/MacOS/Install Adobe Muse[506]: Bootstrapper end with exit code 7
Oct 6 15:01:25 Paul-Davidsons-MacBook-Pro InstallAdobeMuse[502]: Adobe Muse Installation Returns :: 7
Oct 6 15:01:25 Paul-Davidsons-MacBook-Pro [0x0-0x46046].com.adobe.PDApp[466]: 2012-10-06 15:01:25.442 InstallAdobeMuse[502:903] Adobe Muse Installation Returns :: 7
Oct 6 15:01:26 Paul-Davidsons-MacBook-Pro UnmountAssistant[513]: Volume unmounted successfully
Oct 6 15:01:36 Paul-Davidsons-MacBook-Pro hdiejectd[487]: quitCheck: calling exit(0)
Oct 6 15:02:33 Paul-Davidsons-MacBook-Pro /System/Library/CoreServices/CCacheServer.app/Contents/MacOS/CCacheServer[130]: No valid tickets, timing out

Hi Colby,
The installation is OK, but at startup it says the following:
Error: HTMLLoader failed to initialize
    at flash.html::HTMLLoader/initHTMLEngine()
    at flash.html::HTMLLoader()
    at mx.core::FlexHTMLLoader()
    at mx.core::ClassFactory/newInstance()
    at mx.controls::HTML/createChildren()
    at mx.core::UIComponent/initialize()
    at mx.core::UIComponent/http://www.adobe.com/2006/flex/mx/internal::childAdded()
    at mx.core::UIComponent/addChildAt()
    at spark.components::Group/addDisplayObjectToDisplayList()
    at spark.components::Group/http://www.adobe.com/2006/flex/mx/internal::elementAdded()
    at spark.components::Group/setMXMLContent()
    at spark.components::Group/createChildren()
    at mx.core::UIComponent/initialize()
    at com.adobe.muse.widgets::BaseAttachingWidget/initialize()
    at com.adobe.pash.ui::DocumentCanvas/initialize()
    at com.adobe.pash.ui::PreviewCanvas/initialize()
    at mx.core::UIComponent/http://www.adobe.com/2006/flex/mx/internal::childAdded()
    at mx.core::UIComponent/addChildAt()
    at spark.components::Group/addDisplayObjectToDisplayList()
    at spark.components::Group/http://www.adobe.com/2006/flex/mx/internal::elementAdded()
    at spark.components::Group/setMXMLContent()
    at spark.components::Group/createChildren()
    at mx.core::UIComponent/initialize()
    at mx.core::UIComponent/http://www.adobe.com/2006/flex/mx/internal::childAdded()
    at mx.core::UIComponent/addChildAt()
    at spark.components::Group/addDisplayObjectToDisplayList()
    at spark.components::Group/http://www.adobe.com/2006/flex/mx/internal::elementAdded()
    at spark.components::Group/setMXMLContent()
    at spark.components::Group/createChildren()
    at mx.core::UIComponent/initialize()
    at mx.core::UIComponent/http://www.adobe.com/2006/flex/mx/internal::childAdded()
    at mx.core::UIComponent/addChildAt()
    at spark.components::Group/addDisplayObjectToDisplayList()
    at spark.components::Group/http://www.adobe.com/2006/flex/mx/internal::elementAdded()
    at spark.components::Group/setMXMLContent()
    at spark.components::Group/createChildren()
    at mx.core::UIComponent/initialize()
    at mx.core::UIComponent/http://www.adobe.com/2006/flex/mx/internal::childAdded()
    at mx.core::UIComponent/addChildAt()
    at spark.components::Group/addDisplayObjectToDisplayList()
    at spark.components::Group/http://www.adobe.com/2006/flex/mx/internal::elementAdded()
    at spark.components::Group/setMXMLContent()
    at spark.components::Group/set mxmlContent()
    at spark.components::SkinnableContainer/set mxmlContent()
    at spark.components::SkinnableContainer/createDeferredContent()
    at spark.components::SkinnableContainer/createContentIfNeeded()
    at spark.components::SkinnableContainer/createChildren()
    at spark.components::Application/createChildren()
    at mx.core::UIComponent/initialize()
    at spark.components::Application/initialize()
    at spark.components::WindowedApplication/initialize()
    at com.adobe.pash.air::PASHonAIRApplication/initialize()
    at MuseOnAIR/initialize()
    at mx.managers.systemClasses::ChildManager/childAdded()
    at mx.managers.systemClasses::ChildManager/initializeTopLevelWindow()
    at mx.managers::SystemManager/initializeTopLevelWindow()
    at mx.managers::SystemManager/http://www.adobe.com/2006/flex/mx/internal::kickOff()
    at mx.managers::SystemManager/http://www.adobe.com/2006/flex/mx/internal::preloader_completeHandler()
    at flash.events::EventDispatcher/dispatchEventFunction()
    at flash.events::EventDispatcher/dispatchEvent()
    at mx.preloaders::Preloader/timerHandler()
    at flash.utils::Timer/_timerDispatch()
    at flash.utils::Timer/tick()
TypeError: Error #1009: Cannot access a property or method of a null object reference.
    at mx.controls::HTML/measure()
    at mx.core::UIComponent/http://www.adobe.com/2006/flex/mx/internal::measureSizes()
    at mx.core::UIComponent/validateSize()
    at mx.managers::LayoutManager/validateSize()
    at mx.managers::LayoutManager/doPhasedInstantiation()
    at mx.managers::LayoutManager/doPhasedInstantiationCallback()
Thanks for your help!

I am unable to open adobe bridge on my mac. When I try to open it nothing happens. When I right click it says the application is not responding. I can also not op en through photoshop. Please help

I am unable to open adobe bridge on my mac. When I try to open it nothing happens. When I right click it says the application is not responding. I can also not op en through photoshop.

Could you see whether Firefox will start in its Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: [[Troubleshoot Firefox issues using Safe Mode]].
Here's how:
With Firefox closed, hold down the Shift key while starting Firefox.
A small dialog should appear. Click "Start in Safe Mode" (''not'' Reset).
Does that work?

Since installing OS X Mavericks I am unable to open Adobe CS5 software such as Photoshop CS5 etc

Since installing OS X Mavericks I am unable to open Adobe CS5 software such as Photoshop CS5 etc

Check out the Adobe / Mavericks support page > OS Compatibility and FAQs for Mac OS Mavericks (v10.9)

I cannot download the latest update for Adobe Muse CC. I have been directed to this formum. I have an erro message "ERROR Adobe Muse CC has encountered an error and will now exit. Please report the last few actions you took leading up to this error to th

II cannot download the latest update for Adobe Muse CC. I have been directed to this formum. I have an erro message "ERROR Adobe Muse CC has encountered an error and will now exit. Please report the last few actions you took leading up to this error to the Adobe Muse CC team. Trying to instantiate UID U4691 but lastAllocatedUID is only: 4491 OK"
I am very frustrated because Muse crashes when cannot download updatres.
I have been redirected to this forum from the 'Adobe Chat Team'
I am trying to complete a project for a client, this is the second time I have asked for help. Can anyone please help me I
I am using Windows 7. I am not sure if a response will come. I am new to forums. Do I wait or will someone contact me?
Deb Kelleher
[email protected]

Hi Deb,
Please accept my apologies for the inconvenience so far.
I am not sure if you already tried this, but in case not, try to update Muse via Creative cloud directly.
Start creative cloud application manager, if you dont have it, you can download it from here,
Adobe - Adobe Application Manager : For Windows : Adobe Application Manager
Login using your adobe id, once you are in, switch to Apps, and you should see the Update for Muse, click Update.
Let me know if you get any error or warning.
Thanks.

I've some problem to open Adobe Muse.

This is the errore appears when I open Adobe Muse
"Adobe Muse CC ha rilevato un errore e verrà chiuso. Segnalate al team Adobe Muse CC le ultime operazioni che avete eseguito prima del verificarsi dell'errore. Assertion failed in file "/Users/erato/Desktop/workspace/Build_Blob_Mac/dvaapp/Muse/project/mac/../../src/MuseIMSC onnector.cpp" at line 856: fUserEmailId==dvacore::utility::UTF8to16(emailID) user id mismatch"
Can someone help me?
Thanks
Ale

Hello,
please do the following steps and you will be all set.
1. Sign out from Muse By going to Help > Sign out. (if you see the option to do that)
2. Sign out from Creative Cloud Application. (Steps are mentioned in the link Sign out, Sign in | Creative Cloud Desktop app), then Quit Creative Cloud Application.
3. Rename the "OOBE" folder to "OOBEold"
MAC : (This folder can be found at Finder > Go > Go to Folder> Type ~/library/application support/Adobe > Hit return)
Widows : ( This folder can be found at C:\Users\<username>\AppData\Local\Adobe )
4. Relaunch Muse, Sign in with your Adobe ID.
Please let me know if the steps above do not work or if you have any confusion.
Regards
Vivek

We haven't been able to validate your Adobe Muse subscription for some time. Please connect to the I

We haven't been able to validate your Adobe Muse subscription for some time. Please connect to the Internet in order to continue using Adobe Muse -- what does this mean?

Eunonna please see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html to resolve your current difficulties activating your software.

Email from Adobe: "Your Adobe ExportPDF subscription has been cancelled". I did not cancel it.

email from Adobe: "Your Adobe ExportPDF subscription has been cancelled". I did not cancel it. I was charged and it wants me to renew. I paid already and I never cancelled it. How do I get this subscription to work without paying AGAIN

Hi Tom,
I see that is was canceled back in August. Would you please Contact Customer Care via Chat or phone, so that an Customer Care agent can help you get this straightened out.
Best,
Sara

Can you still edit your website once your Adobe Muse subscription ends?

I only want to subscribe to Adobe Muse for 1-2 months, but what if I want to edit my website after that? Do I have to subscribe again?
Thanks in advance!

Hi,
You will not be able to access Muse after the subscription expires.
However, you may retrieve the site in form of HTML pages, and edit using an HTML editor, and upload it back.
Hope it helps,
Sonam

Keeps asking me to update when I open adobe muse

I have loaded the latest update of Adobe Muse and every time that I open the program it asks me to update and directs me to CC to do the update which has already been done.

Thanks.
Didn't realize it was an actual upload. Thought it was an update.
Best,
Mark Lindquist
www.whenpigsflydogtraining.com
On Fri, Jun 20, 2014 at 10:10 AM, AdobeLance <[email protected]>

Mistake when opening Adobe Muse CC

At start of Adobe Muse CC there is an error message of the following contents and the application isn't started. As it is possible to solve this problem. Thanks.

Hi
Could you please check the suggestions mentioned here,
Updated to Adobe Muse CC 2014, 2 days ago and I CANT even open it! It keeps on displaying the same ASSERTION FAILED IN FILE error.

Unable to open Adobe Muse: "Subscription Has Ended"

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