Unable to open attachments in WebUI only for some users
Hello ,
Can you please help with this attachment problem we have..
Certain users are unable to open/view attachements in emails.
This is causing huge downtime as the users work a lot on emails and attachments.
1. Checked the profile of users who are able to open and who are not
able to open and they appear same
2. PC issue was ruled out as the user who was unable to open the
attachment tried logging into the pc where user was able to open the
attachment , but still could not open the attachment
Can you please suggest what could be the issue.
Thanks
Regards
Monica.
Hi Monica,
If the authorization check was not problems, and the problematic user tried in a same Internet Explorer with the same settings where another user can open attachments without problems, it's complicated
I would tried to debug a little in the SAP system with the problematic user, trying to get some clues about it. I can point you:
- The URL that is associated to an attachment is built on iterator class CL_CRMIC_ATTACHMENTS_IT, at method IF_HTMLB_TABLEVIEW_ITERATOR~RENDER_CELL_START. There you have a switch, and when the p_column_key is 'FILENAME', check the value for
lv_row_ref->url. It should be something like this:
/sap(<COOKIESTRING>)/crm/crm_att_provide?cid=<CONTENT_ID>&content_disposition=attachment
- When you try to open the attachment, the class that will handle this is CL_CRM_ATT_PROVIDER. Check method IF_HTTP_EXTENSION~HANDLE_REQUEST and debug it's execution.
Check if this helps you a little more...
Kind regards,
Garcia
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business logic i.e. If T1 is available than take T1.C1 else take T2.C1 so on.
A flag is also evaluated in the expression because these intermediate results needs to be joined to third source table say T3 with different condition.
Based on value taken a flag is being set in the expression which is used in a splitter to get results in three intermediate tables based on flag value evaluated earlier.
These three intermediate tables are all truncate insert and these are unioned to fill a final target table.
Visually it is something like this: -
T1 -- T3 -- JOINER1
| -->Join1 (FULL OUTER) --> Expression -->SPLITTER -- JOINER2 UNION --> Target Table
| JOINER3
T2 --
Please suggest.I verified that their is a limitation with the splitter operator which will not let you generate a multi split having more than 999 columns in all.
I had to use two separate splitters to achieve what I was trying to do.
So the situation is now: -
Siource -> Split -> Split 1 -> Insert into table -> Union1---------Final tableA
Siource -> Split -> Split 2 -> Insert into table -> Union1
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