Unable to Open Attachments

I have just downloaded Adobe Reader 10.1 upgrading from earlier version, but now I am having problem
opening some attachments. Get error message: "This application has requested the Runtime to terminate
it in an unusual way. Please contact the application's support team for more information." Any suggestions
on how to get this resolved? Download 10.1 again?

Can you open Adobe Reader by itself?
Can you try to upgrade to the latest version 10.1.3?
Can you try to turn Protected Mode off? (Edit | Preferences | General; uncheck Enable Protected Mode at startup.)

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I am unable to open attachments (Word Documents, Excel file, Adobe) from my Gmail with Firefox.

I am unable to open attachments (Word Documents, Excel file, Adobe) from my Gmail with Firefox. My computer freezes when I try to open the (email attachment) file. Task Manager says "not responding".
You can respond to [email protected]

You may first want to look into Safari's "Installed Plugins" section within the browser. This is (usually) found under the Safari Help header in the top of a browser. I say usually, because I don't use Safari often and mine is an older version. They handle applications and plugins like most others, to a point.
I see in Safari Installed Plugins that mine would use
application/pdf
Acrobat Portable Document Format
Acrobat Reader & reader plugin v9.5.5 for web browsers
(in Safari 5.x, where I looked into this)
While I use FireFox, SeaMonkey (Mozilla) and others, where I can choose in preferences the helper applications to open from the browser, Safari has different methods; so if you can change this in the preferences or settings of Safari in a later version I am not certain.
You could see what the defaults are by using Safari help menu to open the Installed plugins, and maybe find out what happend to Adobe reader plugin. Could be it was 'sandboxed' in a later OS X and needs to be installed differently to be accepted as safe.
It is easier to set how a file type is handled once it is inside the computer and not held in the browser; by file type in general or specific to each single document. I do both, and seldom let an a browser do these things due to security considerations. I download and open them, only then if I feel they are safe.
Sorry to not have a specific answer for that anomaly.
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Unable to open attachments in my aol email account, i get a run time error. I am able to open them in ie. Also unable to open up a downloaded doc in word.

Since updating to firefox 15. whatever and now 16.0.1, i have been unable to open up any email attachments in my aol email account. I am able to view them via internet explorer. Initially the attachment will open (i can see it) but then a message of "run time error" comes up and when I close that window, the document goes blank. Also, today I clicked on a link via an aol news story and the same thing happened. It went to my firefox downloads, I was able to see part of the document and then that window with "run time error" message in it popped up. Help!!!!

This is a tip I got from ehow.com:
"While less common in Firefox, runtime errors can still occur on that browser. To prevent it from happening again, merely uninstall and reinstall Firefox on your computer."

Since downloading Firefox 4, I am unable to open attachments in my Lotus notes e-mail account, but not if I open Lotus notes via Internet Explorer.

I recently downloaded the latest version of Firefox (I have been using older versions for the last two years). However, when using my Lotus Notes e-mail account (through the University of Dayton), I immediately was unable to open e-mail attachments (both new e-mails and older, saved e-mails with attachments that had previously been opened. The word "attachment" appears at the end of the message (in light grey), but does not respond to the cursor. I have delayed working on this problem, because if I open Internet Explorer instead of Firefox, my Lotus Notes account will allow me to view new and past attachments. It seems that the new Firefox has changed some security setting that does not relay attachments with my incoming or stored e-mails. Suggestions--or should I continue to just always open with Internet Explorer?

Maybe the "Remote XUL Manager" add-on mentioned in these threads will help?
[http://support.mozilla.com/en-US/questions/798338 Since I upgraded to Firefox 4, my Lotus Domino Web access program is not working and I can't load emails. | Firefox Support Forum | Firefox Help]
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Hi,
We are facing one critical issue that unable to open (few attachments ) .pdf or .eml on iPad or iPhone .
But same file we could open using gmail or other account in a same iPhone or iPad.
Please help me to resolve this.
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Hi Lync guy,
What kind of error message you receive when you try to open .pdf or eml attachments on Ipad or Iphone?
Take a look here http://community.office365.com/en-us/f/173/t/221080.aspx
Regards, Catastrophic Failure "JV"

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I have recently added two mail accounts to my iPhone one is POP3 and works perfectly; I can view images and attachments as expected. The other is my corporate exchange account. During the initial setup I received a certificate could not be loaded error and was prompted to press cancel or retry I pressed retry and the same message came back, I pressed retry again and the account verified. Mail, contacts and calendar started to sync and I thought everything was going to be fine. When opening emails I noticed that images failed to appear (a link in their place) and while I could see attachments I am unable to open them. When an attachment is selected it appears to be downloading, although the progress bar never makes any progress and just sits on 0kb of ?kb. The message is similar to what you would expect from plain text not HTML. I am able to see the company directory and edit calendar entries and all my contacts have updated just no images or attachments.

Sounds like the attachments were not actually added to the reply, just placeholder text to show there was an attachment. Mail, for example, inserts such text in replies by default, though you can change that behavior using Edit -> Attachments -> Include Original Attachments in Reply. Forwarded messages in Mail should include the attachments by default. Different e-mail clients may behave differently.

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Hello ,
Can you please help with this attachment problem we have..
Certain users are unable to open/view attachements in emails.
This is causing huge downtime as the users work a lot on emails and attachments.
1. Checked the profile of users who are able to open and who are not
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2. PC issue was ruled out as the user who was unable to open the
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Thanks
Regards
Monica.

Hi Monica,
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I would tried to debug a little in the SAP system with the problematic user, trying to get some clues about it. I can point you:
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Check if this helps you a little more...
Kind regards,
Garcia

I am unable to open attachments in my emails

since I upgraded firefox, why am I unable to open email that have an attachment?

Hi tillysingh,
Are you saying that you can't even open an email message that has a PDF attachment? Or, are you unable to open PDF files in attachments? What happens when you try? Do you get an error message?
Best,
Sara

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'''Try the Firefox Safe Mode''' to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.''
''(If you're not using it, switch to the Default theme.)''
* You can open the Firefox 4.0+ Safe Mode by holding the '''Shift''' key when you use the Firefox desktop or Start menu shortcut.
* Or use the Help menu item and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
''Don't select anything right now, just use "'Start in Safe Mode"''
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again.''
'''''If it is good in the Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one.
Please follow the [[Troubleshooting extensions and themes]] article for that.
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''

People unable to open attachments

Dear all,
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Conor,
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http://docs.info.apple.com/article.html?path=Mail/2.0/en/ml1014.html
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Please see if the solution posted in the KB article below works for you:
http://kb2.adobe.com/cps/928/cpsid_92870.html

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I can sync the e-mail from the server but there is a error when trying to download the attachment. It show "Cannot connect to the server". But I have no problem to open it on my iPhone.
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Thanks a lot.
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can't help. I have the same problem. I think its a bug somewhere and a problem with the provider. I contacted Nokia support and they were not able to replicate the problem and could retreive attachment without server errors.. but I can't, its the providers fault I guess
Message Edited by mfokke on 05-Sep-2008 10:02 AM

Unable to Open Attachments

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