Unable to open Canon CR2 files after installing Camera Raw 7.3

I have photoshop elements 8 and have used raw files from my canon 450D for several years.  Just upgraded to Photoshop Elements 11 and it doesn't recognise the .CR2 files o, as far as I can tell any other type of Raw file.  This despite loading Camera Raw 7.3?
Can anyone help?
Message title was edited by: Brett N

Now then ssprengel
I think we are getting somewhere.
I have not had a chance to look at the other logs you suggest yet.  But...........
I made sure the old Camera Raw.8bi file was remnamed with a totally fictitious extension so that the new file from the linkk you sent could not be mistaken..........but no joy.
I then copied the Camera Raw.8bi file from the Elements 8 equivalent folder, this is onlly circaa 11Mb instead of circa 20Mb, and..........
..........whoa and behold  ............  I can read all my .CR2 files through PSE11 and also PSE* still works!
You are a star!
I don't know what other functionality is missing.  Maybe there is some.  I shall have to investigate.
Maybe the latest plugin only works on x64 systems?
So next steps are for me to a) review the other logs you suggest, b) try downloading the equivalent files from PSE9 and PSE10 and see if they work, c) ask Adobe why this has happened.
Many thanks
Martin

Similar Messages

  • I can't open canon .CR2 files in Adope camera raw in CS3

    When i want to open my .CR2 file from my Canon camera 40D into bridge or photoshop CS3 it does not open it and it can't recognize the file in some way.  My computer is working with windows vista.  I really need help as i dont know why it is not doing it.  Thanks

    Bruce Pollock wrote:
    Distilling the Tech Note down, essentially you can't open .CR2 files in CS3.  I think CS4 is the first version that has .CR2 compatibility.  One option that doesn't involve upgrading to CS4 is to download the free Adobe DNG converter and convert your .CR2 files to .dng.  Then you can open them in CS3.
    No, that isn't right.  The Canon 40D was supported in at least the last version of Camera Raw for CS3.  There are a few things you need to verify.
    1.  In Photoshop, go to Help/About Plug-Ins and click on Camera Raw in the list.  It will tell you what version you have installed.  You should have Camera Raw 4.6 listed, and it should only be listed once.  If there are additional listings then you have a problem.  Camera Raw will now work.
    2.  Get the download instructions from the Adobe download website and make sure Camera Raw is installed in the right folder.  It must be that specific folder, and there can be no other versions of Camera Raw in the Adobe file structure.
    3.  Are you able to see your raw images in Bridge?  If not, then there is something wrong with your installation.
    Check these things out and make sure everything is set up properly.  Then maybe we can help you further.

  • I am unable to open my Photoshop program after installing the entire Creative Suite: Premium Production 6. All other programs work, but with Photoshop it says that the program is "locked or in use by another user". I need this fixed immediately.

    I am unable to open my Photoshop program after installing the entire Creative Suite: Premium Production 6. All other programs work, but with Photoshop it says that it "Could not open a scratch file because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the 'Properties' command in the Windows Explorer to unlock the file." Then I select "OK" and the next message comes up "Could not initialize Photoshop because the file is locked, you do not have the necessary permissions, or another program is using the file. Use the 'Properties' command in the Windows Explorer to unlock this file. I installed all of the programs on the same day from a CD. I need this fixed immediately.
    I am not interested in switching to Creative Cloud, so don't even suggest it. I spoke to Mashmi (or something to that effect) on the "Support" Chat and there was absolutely no support. Useless actually.
    Thanks in advance.

    Could not open a scratch file because the file is locked or you do not have the necessary access privileges. (…) | Mylen…
    Mylenium

  • Opening Canon CR2 files in CS3 on a Mac

    What Camera Raw plug-in do I need to open Canon CR2 files in Photoshop CS3 on a Mac?
    -Please send download link and installation instructions.
    Thanks

    Martha,
    You have not provided any information about how you updated to ACR 4.3 or details about your setup, whether you have purged the Cache through the Tools menu in Bridge, trashed Photoshop and/or preferences, Repaired Permissions, or performed any other maintenance, nor what error message you get or what happens when you try opening your images, nor any information as to the exact version of Photoshop you are running (10.0.1?) as well as the OS (14.0.11 or 10.5.7?).  You really need to post in the Camera Raw forum so that you can browse existing threads and so we can point you to relevant posts.
    Provided the files themselves are not damaged or corrupted, the most common problems are installing the ACR plug-in in the wrong place and not removing the obsolete ACR plug-in that is originally installed by default with Photoshop.
    If you go to the Photoshop menu > About Plug-in > Camera Raw…, you should see only one instance of Camera Raw and it should be 4.6 when you select that menu item.
    If you have any other question, please post in the Camera Raw forum, not here.  A discussion of this nature should be over there, where it can benefit other Camera Raw users, not just you.

  • Can't open any excel files after installing Snow Leopard

    I can't open any excel files after installing Snow Leopard. Is anyone else having this problem?
    I have a standard iWork '08 install. Has anyone experienced? And better yet, know of a fix?

    Welcome to Apple Discussions
    Most users who have had a problem opening Office files with the iWork apps after upgrading to Snow Leopard have the problem fixed by updating to the latest versions. For iWork '08 that is Pages 3.0.3 & Numbers 1.0.3. For iWork '09 it's Pages 4.0.2 & Numbers 2.0.2. I don't use Keynote, but it should also be updated. If you're not running the latest versions & Software Update says your software is up to date, make sure the applications are where the installer initially put them. The updaters are very picky. If the location is not where the updater is programmed to look or if the folder doesn't have the name the updater looks for, it will not work. The applications cannot be renamed or moved. They must be in the iWork '08 or iWork '09 folder in Applications. That iWork folder must be named iWork '08 or iWork '09. If it doesn't have the '08 or '09 Software Update won't find them & the updaters won't work.

  • How to open a jpg file with Adobe Camera Raw

    I know it is possible to open a jpg file with Adobe Camera Raw using Bridge but is it possible to do this using PSE7?  Thanks.

    Yes. In the editor, File>Open As, and choose camera raw as the format. John Ellis also has a script for doing this directly from the organizer, but I don't have the link right at the moment. Hopefully he'll be along with it sooner or later.

  • Can't upgrade Photoshop Elements 9.0 to ANYTHING: unable to open Canon CR2 Raw files

    I will start this post w/ the comment that I am completely fed-up with Adobe, and am not surprised at the troubles its having considering how completely **** it's ancillary services on its products are. Outside of the actual editing capabilities of their software (the only reason I and most people use their software) they have bungled UI, design, updates, and product support.
    On to my issue.
    I have a Mac, I have OSX 10.9.4 installed, I also own a copy of Photoshop elements. I recently wiped and reinstalled my OS, and thus reinstalled Photoshop Elements 9.0.
    It doesn't support Canon .cr2 files, Canon Raw image files. I have wasted nearly 2 hours running in circles, and registering for every ******* stupid adobe mailing list, and cloud product, forum ID, that exists, all at adobes insistence without getting any sort of answer.
    1. There is no update function. The menu item HELP>UPDATE ... DOES NOT EXIST, every update must be done manually.
    2. I can't download and install any of the most recent Camera RAW plugins because they require the most update version of PSE9.0.
    3. I manually downloaded both update 9.0.2 and 9.0.3 and was required to download two additional pieces of Adobe software, which at best are useless, and at worst are malware the cloud services OSX plugin, and the Adobe App and Install Manager.
    4. When I run either update patch, I get the error message "This update is not applicable for you" and then information to contact customer support, which then circuitously and deviously reroutes me through a series of stupid questions.
    5. Ultimately I came here and have searched the forums and don't have an answer to my question yet.
    Questions.
    1. Why can't I install updates 9.0.2 or 9.0.3 to my PSE 9.0 for Mac OSX
    2. I don't give a f#*K about the updates, I just want to open canon RAW CR2 files.
    I wish someone else produced even moderately decent photo editing software, I'd rid myself of adobe.

    The raw files from the 5D should open OK but the files from the EOS-M require PSE11 or PSE12. Alternatively, download and install the free Adobe DNG converter to convert your raw files from the EOS-M to the Adobe universal Raw format and the files will open in all versions of PSE (keep your originals as backups and for use in the camera manufactures software)
    Windows download (.exe file) click here DNG Converter 8.6
    Mac download (.dmg file) click here DNG Converter 8.6
    You can convert a whole folder of raw images in one click. See this quick video tutorial:
    You Tube click here for DNG Converter tutorial

  • BUG - Unable to open Canon CR2 RAW file from G1 X, ACR 7.0.0.308

    Unable to open Canon raw CR2 file from G1 X (Photoshop cannot open this file), CR2 file from 1DSIII opens ok.
    Windows 7 X64, Nvidia 2000D, Photoshop CS6 X64 BETA.

    That is correct. the G1 X will be supported in a 7.0 dot release. The camera is currently supported in Lightroom 4.
    Camera Raw plug-in | Supported cameras
    Note: These cameras are supported in Adobe Photoshop Lightroom 4.0, but not in Camera Raw 7.0.  These cameras will be supported in the next dot release of Camera Raw 7.

  • Can't open Canon Cr2 file in Photoshop CS6

    I purscahed PShop CS6 Upgrade a few days ago as an upgrade for the full CS4 Extended (which was upgraded to CS5 last year).  I installed CS6 as an upgrade to the installed and registered CS5. 
    Neither Bridge CS6 nor Photoshop CS6 will read Canon Cr2 raw files, and the "About Photoshop" splash screen indicates my purchased CS6 is a Beta version. 
    What has gone wrong?  Should I uninstall CS5 and CS6, reinstall CS4 and then apply the CS6 upgrade to CS4?
    Thanks
    Ken Lilley

    Hi Chris
    Thanks for the reply.  My reply is a bit delayed from time zones - I
    live in Australia & had to go out to do some work.
    My CS6 upgrade was bought from the Adobe Store Australia on May 10.     
    Order number is:  AD003318323AU
    The downloadsI got on May 10 seemed to cause the problem.  I had trouble
    with the Akamai option but used a second option to get CS6 in 2 files -
    the small exe and the big zipped file.  The small exe wouldn't unzip the
    main file so I unzipped it manually and installed from that, and somehow
    or other I finished up with the beta version.  I'd never installed the
    beta version before this, but the "About Photoshop" splash screen made
    it obvious that I had it then.
    When I got home a while ago I ran the Adobe download process again and
    this time it worked, and file sizes and date last modified etc were
    different in today's download.  I deactivated the first CS6, uninstalled
    it, ran Adobe Creative Suite Cleanser Tool and reinstalled from todays
    downloaded files.  My new CS6 is the correct & current version.
    Adobe will probably have another confused customer somewhere who did
    what I did at about the same time and got the beta version instead of
    the real program.
    The CR2 files I couldn't open were from a Canon G1X.  My Canon 5D Mk2
    files opened properly.
    Thanks again
    Ken Lilley
    Brisbane   Australia

  • ?unable to open raw photo file after downloading camera raw 7.4 update?

    Can anyone help please.
    I recently had my lap top wiped and have had to re load CS6.  I have also downloaded the camera raw 7.4 update (I use a Nikon D7100 camera) The update downloads without any problems, I go through download, install and then finish, but I still am unable to open my raw photos.  I get the following message...   'if you are attempting to open a raw file from a digital camera, make sure you have the latest raw camera update installed'.  I have no idea why it is doing this, or how to combat it.  Any suggestions would be much appreciated.  Thanks in advance.
    Gail

    Hi Benjamin,
    You were right. It was the camera's provided software transfer system. I've copied them directly from the (same) card to the desktop and works.
    Many many thanks! Cheers

  • HT3775 Why will QT 10.3 not open my .mov files after installing Mavericks?

    Why do some of my .mov files not open with QT after installing Mavericks?

    Were you using Perian before? I'm not sure about this, but I don't think it does anything in Mavericks as the plug-in API changed. I have no idea how to check if Perian is actually doing anything anymore. The developers have ceased supporting it.
    Try playing in VLC.

  • Photoshopcs6  mac 0sx10.9 unable to open NEF files, already installed camera raw  DNG converter 8.6

    just installed photoshopcs6 running mac 0xs10.9 , installed DNG converter camera converter8.6 and still unable to open NEF files

    Which nikon camera are the nef files from?
    If you go to Photoshop>About Plug-In and click on the words Camera Raw, what version does it say?
    Have you tried Help>Updates from within photoshop cs6 to the camera raw 8.6 plugin?
    (then you shouldn't have to use the dng converter, unless your nikon is a very new model)

  • Cannot open QB 2007 file after installing R7 upgrade

    I installed the Quickbooks Pro 2007 "upgrade" and then tried to open my old Quickbooks Pro 2007 for Mac company file.
    1.) It asks me if I want to Upgrade the file (no choice)
    2.) Then it simultaneously says "Working" and gives me a warning about the file not being able to be renamed and that I have to rename it and save it in the QB folder.
    3.) Then - whatever name I give it - it says it could not create the upgraded file.
    4.) It also says that it could not open the existing file.
    I'm not sure what to do - the file is only 4.7MB and I've tried every combination to get it to open.
    Is there some trick? Nothing about this on the Intuit Forum. Nothing on Google either.
    Help would be greatly appreciated as I cannot open my business file!

    I guess what is happening is that I originally installed quickbooks and the company file on my macMini and I suspect that it is not opening it on my iMac because of a sharing violation.
    I did unlock both the application and the files but they still won't open.
    Any suggestions would be appreciated.

  • Unable to open existing PDF files after downloading Adobe reader

    I have an Advent 7085 PC with Windows XP Home version 2002 service pack 2. After downloading the latest Adobe Reader 8 I cannot open any of my existing PDF files, nor can I open any new ones. I have several times downloaded it, tried it and found it doesn't work so have then deleted it from the system and rebooted. Downloaded again only for the same thing to happen again. Error message says that Adobe Reader 8.1 has encountered a problem and needs to close. Then I am advised to let microsoft know of this problem.
    Please!!! Is there anybody out there who knows what the problem might be and help me resolve it?
    Thanks
    IG

    I finally called tech support and this is what we did and it worked for me...First go to start/control panel/add&remove programs. Once the program list is configured, hilite Adobe reader and select remove. Once the program is removed, from the control panel select user accounts. Set up a new user account "test". Through user "test" go into www.adobe.com and select icon to download adobe reader. You do not need to run media player, remove check unless you want to download it. After program is downloaded and copied you can close out of adobe. At that point I was able to open my PDF files without any error message. Tech advised me to keep the "test" user set up, doesn't hurt anything to have it there. He told me that there probably was some settings under my user account that was causing a glitch in the download and that is why we opted to download through a new user account. BTW the tech support was free if you still can't get it to work. Good Luck

  • Unable to open T1i CR2 files from CS3

    Running CS3 on Windows Vista.  I have updated Camera Raw plugin to 4.6.  I am able to view raw files from my Canon 5D, but not from new Canon T1i.  I get error message of "Could not complete your request because it is not the right kind of document."
    I read that I should use DNG software, but when run, I get error messages on the converted files. I have been able to use Canon software, but would prefer using Adobe.

    What version of the DNG converter are you using?
    It has to be the equivalent level to the Adobe Camera Raw version that would be needed for that camera, ie 5.4 or higher.
    You can get it here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4578

Maybe you are looking for

  • How to Align test in Text Area?

    Someone please show me how to align text in text Areas...

  • Embed .html file in eMail

    Hi, i need to embed a .html file (to send as a newsletter) in the mail. pls let me know how to do. it will be more useful if u send a sample code. Thanks, Natesh.

  • Still images per second and "shutter times" for webcams

    Hi! I'd like to know how frequent a webcam (such as Optia AF) can take still images (at for example 2 megapixel) and send them to the PC via USB. Also, I'd like to know how long the "shutter time" is for still images, and if it can be adjusted. I wan

  • Local PHP Preview?

    Hello all I am currently using the standard version of snow leopard. I am trying to set up a web development environment. However the problem I am facing is this. When previewing and working with PHP files I keep have to make manual adjustments to ur

  • Select a range of cells using ActiveCell

    I am trying to select a range of cells using ActiveCell.Offset This is really testing me, up to now I have this:- Private Sub CommandButton1_Click()     Windows("example.xls").Activate     With Worksheets("Data").Range("C1:C65536")     Set c = .Find(