Unable to open Captivate v5.5 with Windows 7

A colleagure created a project using Captivate v5.5 / Win XP.
Now she is trying to open it with Captivate v5.5 but with newly installed Win 7.
After clicking on the file to open it, the progress bar stops at 30% and nothing else happens.
The project does not open.
Does anyone know why this might be and how to overcome the problem?
I am on v5.5 / Win XP and it opened OK for me.
Noel

OK here is what we have and still we have no luck.
My colleague had a laptop with Captivate v5.5 and Win XP. Everything was working just fine.
She just had Win 7 installed and is unable to open the project.
After checking - she had Admin rights and she is trying to open the project from within Captivate, and still no joy.
I sent her one of my v5.5 files, still she cannot open it.
Not being a technical person you must excuse what may seem a dumb statement but could it be that newly installed Win7 is drawing more resources (or other techinal bits) from her laptop than Wix XP did, and as a result Captivate v5.5 can no longer run correctly?
Does she need to take her lap top to IT and get them to ensure she has extra "oomph" to run Captivate now she has Win 7?
Noel

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