Unable to open CR2 file in elements 11

Everytime I try to open a CR2 file i get an error saying
"could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw.  Please visit the Camera Raw help documentation for additional info."
I am shooting with a Canon 6D and Canon 60D so I know the camera models are supported.  I have already updated to the 7.1 version of Camera Raw. 
I have been trying to look for solutions for about two weeks now with no success... PLEASE HELP!!!

Make sure you're online with a good connection, open PS 11, click on the Help menu and select "Updates.." on the bottom.  The rest should be automatic.  It should upgrade you to 7.4.

Similar Messages

  • My friend is unable to open CR2 files in bridge but I can in CS6. How can I help him

    My friend is unable to open CR2 files in bridge but I can in CS6. How can I help him

    What version of Bridge and Camera Raw is your friend using?  And what camera is this from?
    Each camera must be supported specifically and older versions of Adobe products don’t get updated for newer cameras.
    Your CS6 is obviously new enough and has been updated to a new enough version of the Camera Raw plug-in but perhaps theirs is older or hasn’t been updated.
    Here is a list of cameras that Adobe supports along with the version of the Camera Raw plug-in that is needed to read them:
    http://helpx.adobe.com/creative-suite/kb/camera-raw-plug-supported-cameras.html
    For versions older than CS6, the highest CR version is +1 of the CS version—CS5 can use CR6.x but not CR 7 or 8.
    The exception is CS6 which is still be sold by Adobe so can be updated to CR8 even though it initially shipped with CR7.

  • Cannot open CR2 files in Elements 7

    Hi,
    I'm trying to open CR2 files in Elements downloaded from my Cannon 50D camera. Message says it's the wrong type of file. I've updated all the plugins, downloaded 5.4 and follow as many forums as possible but still no luck.
    Can anyone please help?
    Many thanks
    Mark

    Where do you get the error message?  When you import a raw file into the Organizer, or when you try to edit it?
    In the Editor, do Help > System Info.  What is the version shown for "Camera Raw"? Is more than one version shown?

  • Unable to open raw files in elements 11 on Mac 10.9.1

    Unable to open raw files in Elements 11 on Mac 10.9.1

    Here is PSE forum http://forums.adobe.com/community/photoshop_elements

  • Unable to open CR2 files in PSE8 or Bridge CS4?

    Unable to open CR2 files in PSE8 or Bridge CS4? Any help would be appreciated.

    You would need PSE 11 to open those files directly into PSE. Your options are:
    1. Use DPP instead.
    2. Download the free DNG converter and use that to convert your raw files to dng files that your version of the raw converter can open:
    http://www.adobe.com/support/downloads/detail.jsp?ftpID=5518
    3. Upgrade to PSE 11, although that won't help Bridge any.

  • Can't open cr2 files in Elements 11 - win 7 64 - canon eos M2

    I can't open my cr2 files in Elements or in Corels Aftershot Pro2. They open in Canon's digital photo pro but that's not much help.
    Any ideas?

    Glenans a écrit:
    "As has been stressed before," - but not to me and I never imagined that there was any "present converting software that can edit the raw files from cameras which will be issued tomorrow". What I did imagine was that old software is updated to include newer and newer cameras and this seems to be the case.
    It's in my first post : "Since each new camera model has its own raw format," but I admit that the camera raw format is totally counter-intuitive, which explains why this questions is the most common in the Adobe feedback forum: Photoshop Family Customer Community.
    The technical problem is that the ACR module is not totally an independent module you could update without updating the whole Elements version. If you look at the list of required ACR version for different Elements versions, you can see that the ACR version may be updated to a certain point, but that may depend on your OS version. Adobe's solution with the DNGconverter has pros and cons. It's an additional step, yes, but when you deal with large batches, it's less of a problem. Also some may find the DNG conversion useful. My raw files are 32 GB, when converted to DNG they are reduced in size and the time to open them is reduced. I like the ability to 'lossly compress' them, which is a much better solution than saving to jpeg.

  • I can't open .CR2 files with elements 11

    I have a canon T5, it records .CR2 files for RAW. Photoshop Elements 11 won't open .CR2 files. I downloaded update 7.40.137 but that doesn't help. What do I do now?
                        thanks Ed

    Hi elfpcf,
    There were two support available for Canon T5 in ACR in two different version of ACR upgrades.
    ACR 7.4 - Canon EOS 700D (Rebel T5i / Kiss X7i)Casio:Casio Exilim EX-ZR700
    ACR 8.4 - CanonCanon EOS 1200D (REBEL T5, KISS X70)
    Please specify which one you are using. ACR 8.4 was available with Elements 12 and onward(refer below table).
    Adobe application
    Shipped with Camera Raw plug-in version
    Compatible with Camera Raw
    plug-in through version
    Photoshop Elements 13
    8.6
    8.7.1
    Photoshop Elements 12
    8.1
    8.5
    Photoshop Elements 11
    7.1
    8.0
    Photoshop Elements 10
    6.4.1
    6.7
    You can see camera profile supported in each version of ACR update on below link.
    Adobe: Updates for Adobe Camera Raw and DNG Conver
    Also, You can use Elements 13 on trial and can see it's compatibility. Download Photoshop Elements products | 13, 12, 11, 10
    Thanks,
    Raushan

  • Unable to open CR2 files elements 10

    I know this problem has been disscussed on multiple occassions but i am completely baffled.
    Recently elements has been unable to open any new CR2 files saying they are the wrong file type. The reason i am baffled is when i bought the software (month or two ago) i could open and edit CR2 files successfully, now elements can't open any of the recent CR2 files taken and will only open certain CR2 files that i have had stored on my computer, all of which previously worked.
    The Camera RAW plugin is up todate (6.6) and i have tested the SD card in another computer and worked fine. I have tried different cables in my computer and other computers in case the cable was the problem and they seem to check out fine. I have manually downloaded the plug in and checked if the plug in patch was in the correct folder, which it is, as well as re-installing the programme all to no success.
    I just cant understand why the problem has started now after originally working fine. Can anyone provide some advice?

    Hi,
    I connect to the PC by cable. I have checked the Canon codecs and it appears to be up to date.
    The photos seem to transfer to the computer fine (they at least appear on the computer, with the icon showing a preview of the image)  the problem is opening them in the editor.
    I shoot in RAW and JPEG and i am able to open and edit all the JPEGs.
    As you say the 1000D has been supported for some time and a couple of months ago when i bought elements i was able to edit the RAW files, the problem has occurred in the last month which is the strange thing.
    I cant see the cable being the problem seeing as all the JPEGs open fine, and i have used the cable to connect other cameras up to the computer with no problem.

  • Cannot open CR2 files in Elements 8 or Bridge

    Hi, I hope someone can help me! I shoot in RAW, and have always edited my pictures in Camera RAW via Elements 8. I recently upgraded my old Dell to a new Mac, and now I'm having trouble. I cannot seem to open the RAW files in Elements, this is what I get when I try to open a file with Camera Raw (I know it says Photoshop Raw, but I do have Camera Raw selected):
    When I try to open a RAW file in Adobe Bridge, it's not even an option, it's grayed out. BUT, it will let me open jpegs in Camera Raw in Adobe Bridge! So confusing. So far I have tried updating the Camera Raw plug in. I followed the directions exactly, but no dice. When I look at the "about plug in" section on PSE, it shows that it is the updated version, 6.2.0.29. But when I look at a jpeg in Camera Raw through Adobe Bridge, it says Camera Raw version 5.0.
    Any ideas? I have a camera full of RAW files waiting to be edited and I'm so frustrated. Any help will be much appreciated!

    You can update ACR in PSE i farther than you can update ACR in bridge (adobe cut bridge off as soon as CS 5 came out, but PSE 8 got a few more updates).
    You don't mention the camera model.Photoshop raw and camera raw are two different things. How are you opening these files? You do know that you don't need to mess with the format section of the open window? Just select the file you want and it will set itself to the right format for you, so ignore that.

  • Unable to open any file in Elements 11

    Please help.  Why would my Elements 11 suddenly refuse to open ANY file.  It worked yesterday.  I uninstalled and reinstalled.  When I select open and select the file, nothing happens.  Nothing.  No errors, no opening of files, nothing.  It doesn't matter what file type I select, even psd files won't open.  I'm having to resort to going back and load Elements 7.   I have to get this work done.  Why is this happening?  What can I do to fix?

    Make sure you're online with a good connection, open PS 11, click on the Help menu and select "Updates.." on the bottom.  The rest should be automatic.  It should upgrade you to 7.4.

  • I cant open CR2 files in elements 8

    I have a new Canon 60D so excited until I go to edit my pics and itsays PSE8 does not recognise the CR2 files please help

    If that camera is a new model, it migh not be supported as a RAW file in PSE8.
    The latest version of Adobe Camera RAW (ACR) that's useable in PSE8 is version 6.2.
    Here's a list of the supported cameras and the version of ACR needed:
    http://helpx.adobe.com/creative-suite/kb/camera-raw-plug-supported-cameras.html
    If your PSE8 can't use the appropriate ACR version, use the Adobe DNG converter:
    http://www.adobe.com/support/downloads/detail.jsp?ftpID=5375
    to convert the CR2 files to the DNG format, which you can then use.
    Ken

  • Opening .CR2 files in Elements 10

    How do I access the
    'Camera Raw Dialog box?"

    Hi,
    Yes, the T4i requires Camera Raw 7.1 which is not compatible with Photoshop Elements 10.
    The DNG converter is the way to go if you don't want to upgrade your version of Photoshop Elements.
    The one thing to watch out for when using the converter is that you give it a folder name not a file name. The following tutorial may help if you have problems.
    https://www.youtube.com/watch?v=0bqGovpuihw
    Brian

  • Photoshop CS5 won't open CR2 files. Running OS X 10.10.1 and camera raw version 6.7.1

    Photoshop CS5.1 will not open CR2 files. I am running OS X 10.10.1 and adobe photoshop camera raw 6.7.1.  It was working fine when I had OS X Mavericks. It wasn't until I updated to Yosemite that the problem started.

    Hello,
    I had recently bought an iMac but I'm unable to open cr2 files when I'm trying to do a double click(or doing a preview) to open in Yosemite. Although I can open them in Lightroom 5.7 and could not in CS6(understand I need to upgrade it). I know there should be a way to open cr2 files by directly double clicking on the image, but as of now I'm unable to find in the net.
    Any help is appreciated.
    Thanks.

  • Opening cr2 files in Yosemite

    Hello,
    I had recently bought an iMac but I'm unable to open cr2 files when I'm trying to do a double click to open in Yosemite. Although I can open them in Lightroom 5.7 and could not in CS6(understand I need to upgrade it). I know there should be a way to open cr2 files by directly double clicking on the image, but as of now I'm unable to find in the net.
    Any help is appreciated.
    Thanks.

    Yes, I do not have any problem when opening with iPhoto.
    How are you "opening" in iPhoto? Simply browsing the photos in iPhoto will may be using use the embedded preview images.  Can you edit your photos in iPhoto or export them using "File > Export"? Only if you can export a photo or edit it in iPhoto using iPhoto's editor, you can be sure, that the the RAW support for your camera is properly installed.
    Your camera needs this RAW compatibility update to be installed -see this link:  Digital Camera RAW Compatibility 6.01
    Have you  installed all recent RAW compatibility updates?  And for the applications to find the installed RAW support it needs to be registered with the Launch Service database using the lsregister command.  This database keeps a list of supported media formats. Sometimes this list will be outdated and recent entries missing.
    In that case it can help either to reinstall the RAW support, see this post:
    Re: Digital Camera Raw Compatibility 6.02 - Nikon D800
    Or to run register it manually by running the lsregister command from the Terminal:
         Re: iPhoto 9.6 cannot share with iMessage

  • How to open CR2 files in photoshop elements 10

    Who knows how to open CR2-files from a Canon Powershot S100 in Photoshop Elements 10?

    Hi,
    The version of Camera Raw that you reported should support the S100 CR2 images.
    If you load the editor, go to the File menu and select Open, then point to the file, are you saying that it displays the error message?
    Have you tried opening the file with Canon's Zoombrowser?
    Which operating system are you running on?
    Brian

Maybe you are looking for