Unable to open CS3 Files from within the application

Good Afternoon
I work as IT Support for company looking after 10 ADOBE Creative Suite 3 end-users.
One of my colleagues is unable to open Illustrator or Photoshop files from within their respective applications, but she is able to open them from outside ok.
I have reinstalled ADOBE CS3 and this appeared to resolve the issue, only for it to return again a day later.
She has no other applications or processes running during her attempt to open a file from within CS3.
She will click on Open and the 'Open File' window will flash up for a split second, then the whole application will be frozen. It is as if the 'Open File' window is there, but isnt there because we cant click on it, but the application thinks it is displaying and so she can not click on anything else. The only way to close the application is to end the process under Task Manager.
While I am sitting here tearing what little amount of hair I have on my head, can anyone point me in the right direction?
Is this a Windows problem or an ADOBE problem do you think?
I look forward to any replies.
Thank you

Hi Bob
Ok...
Opened illustrator but was unable to open the 'Open File' window.
Changed the screen resolution, it suddenly worked!
Changed the screen resolution back to as it was before, it also worked.
What could cause this do you think?
By simply changing the screen resolution and back again, the 'Open File' window displayed itself.
Very bizarre!

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