Unable to open downloaded Adobe Elements 10 on my Mac

I'm having a problem downloading my purchased Adobe Elements 10 on my Mac.  I  chose Alternate Download Method.
It finished downloading but then I'm unable to open it.  It tells me there is no App in safari to open the program.
This is the second time I'm downloading this program and unable to open it.
Can you please help?
How does your "chat" work? Is there a button for Chat?

Download
Photoshop Elements 10 – Mac (2.0 GB)
Premiere Elements 10 – Mac (1.8 GB)
Click on the Chat Button on the Chat Support(http://www.adobe.com/support/download-install/supportinfo/)
You will then have the option to chat with a support representative or call support using the phone numbers listed.
Thanks

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