Unable to open downloaded files or programs
I have read all the applicable "troubleshooting" articles, re-set Firefox to the defaults, deleted the cache, etc. Have not been able to open any downloaded file from any source (including the newest Java and Firefox 17.0) and cannot find the downloaded file again except from the Firefox tools/download window. Even when I see the file in the download window, neither the icon nor the filename is active for double-clicking. Right-clicking shows the "open" and "open folder" options but they are greyed out.
If "Open" and "Open Containing Folder" in the right-click context menu in the Download Manager window are grayed then that means that the file is no longer in the original download location and they may have been removed by Anti-virus or cleanup software.
It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.
See "Disable virus scanning in Firefox preferences - Windows"
* http://kb.mozillazine.org/Unable_to_save_or_download_files
Similar Messages
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Unable to open downloaded files in Safari
I am trying to download files thru my Safari. The files shows as downloaded and appears on my downloads list but when I tried double-clicking the file, I get an error message thats says:
Safari cannot show the file "Sample File Name.exe"
Safari cannot show the file "Sample File Name.exe" because "Sample File Name.exe" has moved since you downloaded it.
I hope you guys can help. BTW, Im using Window 7, if that helps.
Thank you.I do not remember how things were in 10.5.8, but I think there is an option in Preferences.
I do not understand to what group you refer when saying ‘am not the only one’. -
Logic Pro 9 unable to open & downloads files at first launch
Hi everyone,
I've just downgraded from Mountain Lion to Snow Leopard and re-installing all my programms.
I'm having trouble while downloading Logic which i bought from the Mac App Store.
The programm well go through the install procedure but i'm unable to download the 2giga of files at the first launch. At least, it looks like it well finish to donwload then appears a window which ask me to enter administrator password but then just close.
When i go back to the prgramm icon and double-click on it, it then go back to the download of the 2 giga files at first launch.
I tried to desinstall, re-download and tried launch 2/3 times but each time i have the same thing.
If anyone have an idea please help !
Btw, i'm on Snow Leopard 10.6.8
Sincerely,
SébastienInstead of downloading the essential and the additional content from inside of Logic.. use the links here.. to do so manually.
http://dl.dropbox.com/u/2972851/logic-downloads-fixed.html -
This has only started since the new version of Forefox was installed. It does not happen if I open my email in Google
What extensions do you have installed? To get a full list, do the following:
In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:
*Click the Firefox button at the top left, then click the ''Help'' menu and select ''Troubleshooting information'' from the submenu. If you don't have a Firefox button, click the Help menu at the top and select ''Troubleshooting information'' from the menu.
Now, a new tab containing your troubleshooting information should open.
*At the top of the page, you should see a button that says "Copy all to clipboard''. Click it.
*Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.
If you need further information about the Troubleshooting information page, please read the article [[Using the Troubleshooting Information page]].
Thanks in advance for your help! -
Trouble Opening Downloaded Files
My wife has a Mac Book using OS X v10.4 (which is why I'm here) with a 1,83 GHz intel core duo. The problem is that she is unable to open downloaded files. The software updater has a long list of suggestions and after she downloads the files (the new java release 8) the installation process starts and hen abruptly quits. I tried to solve that problem by re-downloading release 7 but the same error occurred (the release 7.pkg file was not in the library but the 5 and 6 pkg files were).
And... she recently purchased Office 2008 for Mac and that won't load either. Coincidence? Or some related problems? She is already on her second hard drive and I am hoping that isn't the problem.
Help!! Thanks in advance for the help.Hi Escubed, and a warm welcome to the forums!
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Tiger Mac OS X Install disc that came with your computer, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
5. Select your Mac OS X volume.
6. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then Safe Boot , (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it finishes.
The usual reason why updates fail or mess things up, or things don't load/run, is if Permissions are not fixed before & after every update, with a reboot... you may get a partial update when the installer finds it doesn't have Permissions to change one obscure little part of the OS, leaving you with a mix of OS versions.
Some people get away without Repairing Permissions for years, some for only days.
If Permissions are wrong before applying an update, you could get mixed OS versions, if Directory is the slightest messed up, who knows!
If many Permission are repaired, or any Directory errors are found, you may need to re-apply some the latest/biggest updates again, or even do an A&I if you have enough free disk space.
The combo update for PowerPC-based Macs...
http://www.apple.com/support/downloads/macosx10411comboupdateppc.html
The combo update for Intel-based Macs...
http://www.apple.com/support/downloads/macosx10411comboupdateintel.html
Repair Permissions before & after re-install, then reboot again each time.
If all the above fails, then it appears to be time for a relatively painless Archive & Install, which gives you a new/old OS, but can preserve all your files, pics, music, settings, etc., as long as you have plenty of free disk space and no Disk corruption, and is relatively quick & painless...
http://docs.info.apple.com/article.html?artnum=107120
Just be sure to select Preserve Users & Settings.
If all the above do not resolve the problem, then it's time for an Archive & Install, which gives you a new/old OS, but can preserve all your files, pics, music, settings, etc., as long as you have plenty of free disk space...
http://docs.info.apple.com/article.html?artnum=107120
I only use Software Update to see what is needed, then get them for real via...
http://www.apple.com/support/downloads/
That way I can wait a week or so, check the forums for potential problems, and get Permissions & such in order before installing.
If it appears to be time for An Archive & Install, which gives you a new OS, but can preserve all your files, APPs, pics, music, settings, etc., as long as you have plenty of free disk space...
http://docs.info.apple.com/article.html?artnum=107120
Be sure to use Preserve Users & Settings. -
I am unable to open raw files taken on my Canon Rebel T1i in my version of Photoshop CS3. When I import raw files into Bridge they come up as patches with CR2 on them and when clicked on, a notice comes up stating that Photoshop does not recognize these files. I tried to update my Adobe Camera Raw by downloading version 4.6 from the Adobe Website, but when I clicked on the plus-in, I got another message that Photoshop does not recognize this file. I spoke with a representative from Canon who said that I could not update CS3 and that I should subscribe to the Cloud. I would prefer to use my CS3, if possible. Can anyone advise me what to do?
The T1i was first supported by Camera Raw 5.4 which is only compatible with CS4 and later
Camera Raw plug-in | Supported cameras
Camera Raw-compatible Adobe applications
Some options:
Upgrade to CS6
Join the Cloud
Download the free Adobe DNG converter, convert all T1i Raw files to DNGs then edit the DNGs in CS3
Camera raw, DNG | Adobe Photoshop CC -
If I download a .mov file from gmail, I am not able to open the file. I reinstalled QuickTime 7.6.6, still unable to open the file. If I download the same file from another mail server I have no trouble. What is gmail doing to my file?
Also i have reinstalled the reader9 two times and tried with reader8 also but in both the cases same problem.
it would be gr8 help if someone can help. -
Have recently updated Adobe Reader and now unable to open downloaded documents - Message received is could not open 'file name.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded). When I check the file it shows Zero KB downloaded but the file appears - any suggestions?
Obviously your download was not successful.
What is your operating system? How exactly do you download such files? -
I am unable to open PDF files or run adobe flash when its needed I have downloaded it several times and tried updating it. NEED HELP
Adobe Acrobat NPAPI Plug-in, Version 11.0.04
Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.04 — from file “AdobePDFViewerNPAPI.plugin”.
application/pdf
Acrobat Portable Document Format
pdf
application/vnd.adobe.pdf
Acrobat Portable Document Format (Interim)
pdf
application/vnd.adobe.pdfxml
Acrobat XML Portable Document Format
pdfxml
application/vnd.adobe.x-mars
Acrobat XML Portable Document Format (Interim)
mars
application/vnd.adobe.xdp+xml
XML Data Package
xdp
application/vnd.adobe.xfd+xml
FormFlow99 Data File
xfd
application/vnd.adobe.xfdf
Acrobat Forms Data Format in XML
xfdf
application/vnd.fdf
Acrobat Forms Data Format
fdf
doubleTwist Web Plugin
doubleTwist Web Plugin — from file “doubleTwistWebPlugin.bundle”.
application/x-vnd-doubletwist
doubleTwist Web Plugin
Java Applet Plug-in
Displays Java applet content, or a placeholder if Java is not installed. — from file “JavaAppletPlugin.plugin”.
application/x-java-applet
Basic Java Applets
javaapplet
application/x-java-applet;deploy=10.25.2
Java applet
application/x-java-applet;javafx=2.2.25
Java applet
application/x-java-applet;jpi-version=1.7.0_25
Java applet
application/x-java-applet;version=1.1
Java applet
application/x-java-applet;version=1.1.1
Java applet
application/x-java-applet;version=1.1.2
Java applet
application/x-java-applet;version=1.1.3
Java applet
application/x-java-applet;version=1.2
Java applet
application/x-java-applet;version=1.2.1
Java applet
application/x-java-applet;version=1.2.2
Java applet
application/x-java-applet;version=1.3
Java applet
application/x-java-applet;version=1.3.1
Java applet
application/x-java-applet;version=1.4
Java applet
application/x-java-applet;version=1.4.1
Java applet
application/x-java-applet;version=1.4.2
Java applet
application/x-java-applet;version=1.5
Java applet
application/x-java-applet;version=1.6
Java applet
application/x-java-applet;version=1.7
Java applet
application/x-java-vm
Java applet
application/x-java-vm-npruntime
Java applet
QuickTime Plug-in 7.7.1
The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site. — from file “QuickTime Plugin.plugin”.
application/sdp
SDP stream descriptor
sdp
application/x-mpeg
AMC media
amc
application/x-rtsp
RTSP stream descriptor
rtsp,rts
application/x-sdp
SDP stream descriptor
sdp
audio/3gpp
3GPP media
3gp,3gpp
audio/3gpp2
3GPP2 media
3g2,3gp2
audio/aac
AAC audio
aac,adts
audio/ac3
AC3 audio
ac3
audio/aiff
AIFF audio
aiff,aif,aifc,cdda
audio/amr
AMR audio
amr
audio/basic
uLaw/AU audio
au,snd,ulw
audio/mid
MIDI
mid,midi,smf,kar
audio/midi
MIDI
mid,midi,smf,kar
audio/mp3
MP3 audio
mp3,swa
audio/mp4
MPEG-4 media
mp4
audio/mpeg
MPEG audio
mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a,mp3,swa
audio/mpeg3
MP3 audio
mp3,swa
audio/vnd.qcelp
QUALCOMM PureVoice audio
qcp,qcp
audio/wav
WAVE audio
wav,bwf
audio/x-aac
AAC audio
aac,adts
audio/x-ac3
AC3 audio
ac3
audio/x-aiff
AIFF audio
aiff,aif,aifc,cdda
audio/x-caf
CAF audio
caf
audio/x-gsm
GSM audio
gsm
audio/x-m4a
AAC audio
m4a
audio/x-m4b
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m4b
audio/x-m4p
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m4p
audio/x-midi
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mid,midi,smf,kar
audio/x-mp3
MP3 audio
mp3,swa
audio/x-mpeg
MPEG audio
mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a,mp3,swa
audio/x-mpeg3
MP3 audio
mp3,swa
audio/x-wav
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wav,bwf
image/jp2
JPEG2000 image
jp2
image/jpeg2000
JPEG2000 image
jp2
image/jpeg2000-image
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jp2
image/pict
PICT image
pict,pic,pct
image/png
PNG image
png
image/tiff
TIFF image
tif,tiff
image/x-bmp
BMP image
bmp,dib
image/x-jpeg2000-image
JPEG2000 image
jp2
image/x-macpaint
MacPaint image
pntg,pnt,mac
image/x-pict
PICT image
pict,pic,pct
image/x-png
PNG image
png
image/x-quicktime
QuickTime image
qtif,qti
image/x-sgi
SGI image
sgi,rgb
image/x-targa
TGA image
targa,tga
image/x-tiff
TIFF image
tif,tiff
video/3gpp
3GPP media
3gp,3gpp
video/3gpp2
3GPP2 media
3g2,3gp2
video/avi
Video For Windows (AVI)
avi,vfw
video/flc
AutoDesk Animator (FLC)
flc,fli,cel
video/mp4
MPEG-4 media
mp4
video/mpeg
MPEG media
mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
video/msvideo
Video For Windows (AVI)
avi,vfw
video/quicktime
QuickTime Movie
mov,qt,mqv
video/sd-video
SD video
sdv
video/x-m4v
Video (protected)
m4v
video/x-mpeg
MPEG media
mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
video/x-msvideo
Video For Windows (AVI)
avi,vfw
SharePoint Browser Plug-in
Microsoft Office for Mac SharePoint Browser Plug-in — from file “SharePointBrowserPlugin.plugin”.
application/x-sharepoint
Microsoft Office for Mac SharePoint Browser Plug-in
Shockwave Flash
Shockwave Flash 11.9 r900 — from file “Flash Player.plugin”.
application/futuresplash
FutureSplash Player
spl
application/x-shockwave-flash
Shockwave Flash
swf
Silverlight Plug-In
5.1.20913.0 — from file “Silverlight.plugin”.
application/x-silverlight -
Has anyone run into the problem of downloading or opening an E.pdf file? I am running on 10.6.8 and am unable to open the file. Any suggestions?
That crash appears to be casued by the Facebook plug-in.
Create a new account (systempreferences -> accounts or Users & Groups on 10.7 and 10.8), make a new Library in that account, import some shots and see if the problem is repeated there. If it is, then a re-install of the app might be indicated. If it's not, then it's likely the app is okay and the problem is something in the main account. -
Unable to open pdf files on my IMac I have downloaded
Unable to open PDF Files on my IMac I have installed the latest Adobe Reader still no joy when I try to open any PDF File from a site I just get an empty black
page.Is it only ones you have downloaded? What about for example the ones that came with your iMac - you didn't give a model but mine has a folder "User Guides and Information" that has a number of pdfs. Spotlight should find it for you.
-
Please see this chat session
Shayne M:
3:03:06 PM
Hi, thanks for visiting Answer Desk! I'm Shayne M.
You:
3:03:24 PM
Hi! I am Surendra from Lucknow Inida.
Shayne M:
3:03:37 PM
Hello
How can I help you?
You:
3:05:35 PM
Madam my some file in green color and i am unable to open these file because there is encryption attribute applied by me some time before and now i am unable to remove encryption from my files
because today I format my system please help me
Shayne M:
3:06:01 PM
oh, sorry to hear that.
may I know what type of files is that?
is that a word file?
You:
3:07:37 PM
many type files excel pdf doc docs and many more some programs also encrypted, and some folder also encrypted.
Shayne M:
3:07:48 PM
I see.
may I know what version of windows do you have?
You:
3:08:53 PM
Window 7 Professional
Shayne M:
3:09:16 PM
I see, thanks.
Click here (Link Silverlight)
you can try that link
Dial toll-free: 1800 102 1100 or 1800 111 100
Direct dial: +91 80 40103000
or dial that number for Microsoft India.
any other questions for me?
You:
3:10:34 PM
I am downloading silverlight.exe please wait
Shayne M:
3:10:41 PM
okay.
please try the link I gave you, if that will not work, feel free to contact us back so we can look for any other options for you,
you may also contact the number I gave you for Microsoft India support.
You:
3:13:40 PM
program install successfully what to do now ?
Shayne M:
3:13:59 PM
please follow the intructions I gave you.
it's on the link.
You:
3:14:45 PM
please repeat
Shayne M:
3:14:53 PM
Click here
(Link Silverlight)
there you go,
if that will not work,
feel free to contact us back
You:
3:15:11 PM
please wait i am reading
Shayne M:
3:15:23 PM
Dial toll-free: 1800 102 1100 or 1800 111 100
Direct dial: +91 80 40103000
or you may dial that number/
just take your time reading that. I cannot stay any longer Surendra.
anything else?
You:
3:17:18 PM
I am unable to remove attribute till now
Shayne M:
3:17:28 PM
alright,
you may contact the number I gave you for further assistance.
Dial toll-free: 1800 102 1100 or 1800 111 100
Direct dial: +91 80 40103000
that's Microsoft for India.
You:
3:18:43 PM
ok
Shayne M:
3:18:43 PM
anything else?
Thank you for contacting Microsoft Answer Desk, you Have a Great Day,Take care.
You:
3:19:04 PM
thank you
Shayne M:
3:19:10 PM
you're welcome.
Your Answer Tech Shayne M has ended your chat session. Thanks for visiting Answer Desk.Hey guys,
So this is follow up from my debarkle with the EDD. I found out my problem with copying files from Mac to EDD and vice versa was a result of a not so good EDD ( i had an apollo hard drive from imation) that was not very compatible with macs. So i did my research and found out that the best hard drives were Western Digital and Seagate. I bought the newest western digital EDD 1TB and formated it to FAT32 and guess what...no problems so far. The only problem is that FAT32 format doesn't copy files larger than about 4 gigs so i couldnt copy a movie from my brothers computer onto my EDD that was 1080p. You could probably resolve that by partitioning a small part of your hard drive in ExFAT? but yeah, hopefully that helped guys.
Aaisha -
Does anyone know why Dreamweaver is not letting me view my
HTML & CSS pages on my website?
•Clarification on what I mean by opening files:
All files from website are listed in local view, and remote
view. When I double click on an image it opens up in Photoshop
(which is perfect). When I double click on any HTML or CSS file
while in remote or local view, my screen does a quick blink like
the program attempted to open, and then I see nothing. The file
doesn't open at all, meaning it doesn't pop up on the screen, I
can't edit the code or view design view because there is nothing
that opens within the program.
•Troubleshooting:
I removed Dreamweaver from my computer & reinstalled. I
re-downloaded my files from the remote location, and the same
glitch happens again where I am unable to open any files in
Dreamweaver.
I tried viewing a different website in my internet browser,
and viewing & saving their code to a file on my desktop. I
opened this test file from my desktop and it opened within
Dreamweaver, I could see it in the full form (design & Code
view).
I had a friend open up files on my website through his
Dreamweaver. He was able to see everything, edit files, everything
was in working order.
I'd love to edit my CSS, but I'll have to wait until I can
edit the code through Dreamweaver.
I appreciate your help!
Caliequick guess- duplicate or recreate this site definition, and
let dw rebuild
the cache file for it.
Alan
Adobe Community Expert, dreamweaver
http://www.adobe.com/communities/experts/ -
Hello!
I'm in desperate need of a miracle here. I've already read over other solutions to this problem, but perhaps someone can come up with something I haven't. I'm using Final Cut Pro 7.0.3, and I finished a project last month that took a lot of editing work. After the project finished, I cleaned up my folders as usual, copying over all the media and the FCP project file over to my network external hard drive. I then made the horrific mistake of deleting my autosave files. Little did I know I'd want to access the project later, and instead of opening and having to reconnect my media, it just comes up with the error of "unable to open project file".
I've tried copying the project file I saved in November back to my local computer and opening it. I tried dismounting the network external hard drive and opening my local project file. I tried adding a .fcp to the end of the file's name. And I downloaded Pro Maintenance Tools in a hope that it could fix the corrupted file, it said it was fixed, but I still can't seem to open it. All my other FCP files are opening just fine.
I'm also interested if anyone knows whether my deleting everything FCP created except for the project file might be why it crashed?
Thank you in advance to anyone who even reads this hoping they can help.Sorry, I'm out of ideas. Perhaps someone else with greater tech skills will chime in on this and be able to suggest a solution. Deleting or changing the location of the files you mentioned earlier in the thread can certainly complicate and add time to a new edit but should not have caused the problem you've encountered in getting the project file to open.
Good luck.
Russ -
Unable to open project file - from one 6.0.2 to another 6.0.3.
Hi
We're at a time-critical stage of finishing our movie, and we need to get the color-corrected sequence from the post-house to our studio so we can make some picture changes and get it back to them. They can open the project file just fine (it was created in 6.0.2, but they since updated their system to 6.0.3), and we have just updated to 6.0.3 also. Quicktime is 7.4.5 (which matches their version). However, they've FTP'd it to us, and we cannot open it here. FCP gives the error "Unable to open project file". It's not the "older version" message which I've seen before, it just ... fails to open it. Almost as if the file were corrupt. However, the post house can re-download the file from FTP and open it there, so this confuses me. I've also tried the file on a FCP 6.0 system (which I can't update because it's an Avid system locked to a certain version of Quicktime) and the same error message.
Would anyone be willing to test the file and see if they can, at least, open it?
Many thanks.
MattHave them zip the file... Project files via email often don't open if they aren't zipped..
Jerry
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