Unable to open DRM protected documents on IPAD

Can Anyone help me for this, my configuaration is as follow -
Adobe Livecycle
Version 10.0.2, GM
Service Pack Version N/A
Patch Version N/A
JBOSS AS
JBoss 4.2.1 for Adobe LiveCycle ES3
Database
SQL SERVER 2008 R2
JDK
jdk1.6.0_26
OS
Windows server 2008 R2 SP1
Adobe Reader ( ipad Ver.)
11.0.1(81383)
Adobe Reader (Desktop Ver.)
Adobe Reader x ver:10.1.9

PDF documents should read easily in the Preview application, or Adobe Acrobat Reader for the Mac:
https://get.adobe.com/reader/
Word and Excel documents can be read by any of these Office clone software titles listed on my tip:
https://discussions.apple.com/docs/DOC-6941
If they don't open, then they probably aren't proper files, or saved by a newer version of the software than you have.

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Rebecca Tu
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
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@

Pasting all the conversation so that others can get help from the discussion.
Hi David,
Can you please try disabling protected mode and see if you are able to open these files.
To disable protected mode:
Select Edit menu -> Preferences -> Ubcheck Enable Protected Mode at startup and restart Adobe Reader.
Note:
"Purpose of Reader XI Protected Mode is to keep your system safe from PDF based exploits and keeping protected mode OFF will leave your system vulnerable.”
Please turn back on the protected mode checkup after this testing.
This seems to be a fix! Thank you for your help. Now comes the tricky part. I have to deploy this as a package across a gov. network using SCCM. How do I get this to all the users with "enable protected mode..." unchecked. I can't give them something that does not work out of the box.
Hi David,
It is not advisable to turn off protected mode as Purpose of Reader XI Protected Mode is to keep your system safe from PDF based exploits and keeping protected mode OFF will leave your system vulnerable.
Please let me know few details so that I can reproduce the issue at my end.
1) Will it be possible for you to send any test file in which the issue is reproducible.
2) Can you please check where the certificate (from which the PDF is signed) is stored. (Is it stored at Trusted Root Certificate Authorities or some other store?)
3) Do you use any other tool other than Adobe Reader plugin to digitally sign/ open a PDF ? (Is any tool other than Adobe Reader is involved?)
Thanks,
Shakti K
Hi David,
Please do the below test to see if the issue occurs due to signatures applied to the PDF document.
1) Launch Reader go to Edit -> Preferences -> Security (Enhanced) and check "Enable Protected Mode at startup" and clock OK.
2) Goto Edit -> Preferences -> Signatures and select Verification . Uncheck "verify signatures when the document is opened." and click OK.
3) Restart Adobe Reader
4) Now open the digitally signed protected PDF file in which the issue was observed.
Please let mw know the observation.
Thanks,
Shakti K
It has nothing to do with the signatures applied. Any document with a
signature block, even blank documents, will not open unless the "enable
protected documents at start up" is unchecked. It is the same across the
board for all documents weather signed or unsigned with a signature block. I
have it working on my machine, I just need to figure out how to install over
the network with the block unchecked during installation.
1. Attached form
2. I am not sure where reader pulls the cert from. They are all in a trusted
root CA because all certs are miiitary
3. Other tools used
ActivClient CAC x64 (6.2)
e-Sign Desktop 6.6
Thanks again for the support
Thanks a lot for all the information.
A doubt : If the document is not signed (like you mentioned unsigned documents also face the same issue) then how exactly the document is protected. Is it protected using any certificate?
I cannot find any attached PDF form . Please resend it again.
I am unable to reproduce the error now. Even with the protected block check.
Im not sure if there was a Group Policy change that enabled this. As of now,
it looks like the issue has been resolved. I appreciate all the help.

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Unable to open DRM protected documents on IPAD

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