Unable to open e.mail attachments

If i click on the attachment i get the Norton pop up saying it has been scanned, is OK and click on continue, to continue. This I do and nothing happens. If the attachment has downloaded I can't find it using the search facility. This problem has been occuring for several weeks now, with different types of attachments, video, text, photos, etc.
If I forward the e.mail to my Hotmail account I have no problems and the attachment, whatever it might be, can be opened or viewed straight away.
There is obviously something not quite right with th BT Yahoo mail as set up on my pc. Any suggestions please?
Chris

These forum threads may help email attachments
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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This question was solved.
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@st3lla
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

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What is your operating system?
What is your email client?
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I tried to save the attachment to the hard drive in Outlook 2013.
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you will uninstall or repair Desktop manager to be installed for BlackBerry Internet servcie (BIS) configuration and delete Desktop(cmime) and (cical) service books on devices present under options>advanced options> service book.
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@st3lla
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
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