Unable to open email attachments

Here is a similar problem:
https://discussions.apple.com/message/23746619#23746619
Winmail.dat files are attachments sent by Microsoft mail applications (Outlook, Outlook Express or Exchange) on a proprietary format called TNEF (transport neutral encapsulation format). Try this tool to open it - Winmail Viewer.
<Link Edited By Host>

Similar Messages

How can I open email attachments in Pages?

I am unable to open email attachments such as Word docs and PDFs in Pages. If I select them I get "open in mover lite." Until recently, when I selected them I could open in iBooks but that is no longer an option for me. I am not sure iBooks would help anyway!
How can I open attachments in Pages?
Thank you,
Prea

according to MS KB article:
http://support.microsoft.com/kb/278061
That file is made when someone is using Rich text format and attaches a file. Have them switch to either HTML or plain text and reatatch the file and you should see the proper attachments.
Jason

Can no longer open email attachments

All of a sudden I was unable to open email attachments with my att yahoo account. I was able to open them using Explorer. I tried all the suggestions posted including clearing history, safe mode, and resetting Firefox, to no avail. This problem occurs with all email extensions.

RNORTH
''I solved the problem by doing an uninstall and reinstall of Firefox ''
Glad that worked for you. <br /> Whilst posters in this thread have the same broad and vague symptom the cause may vary. Reinstalling Firefox may be overkill for this type of problem, and a simple reinstall is often not a very good solution to anything.
Walter & the sign out solution.<br />Probably a quick and simple trick if it works. The clear cache and site cookies suggestion in the second post of this thread is probably a more reliable method of doing of solving that sort of issue.
== ''';-)''' ==
This reminds me of another Forum I was on.
Threads often had suggested solutions along the lines of
#Uninstall browser A use browser B, that worked for me
#Followed by another poster saying uninstall browser B use A
In fact the thread would be one where clearing cache and cookies would be the preferred solution. Uninstalling a browser and reinstalling a brand new instance of another has a similar effect to clearing cache and cookies, but is nowhere near as convenient.

Why can't I open email attachments in pages any more

I have Pages app on my iPad, but am now unable to open email attachments with that app. the drop down box suggests 'open in books'
what can I do?

Reset: hold down the home button along with the power button until you see the Apple, then let go.

Unable to open video attachments in an email

I am unable to open video attachments in emails I receive !!

What is the file type for the video attachments?
Copied from this link.
http://www.apple.com/iphone/specs.html
Video formats supported: H.264 video up to 720p, 30 frames per second, Main Profile level 3.1 with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; MPEG-4 video, up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; Motion JPEG (M-JPEG) up to 35 Mbps, 1280 by 720 pixels, 30 frames per second, audio in ulaw, PCM stereo audio in .avi file format.
If the video attachments are Windows Media Video files (WMV files that include a .wmv file extension), WMV is a closed/proprietary Microsoft video format. Microsoft stopped providing and supporting a Windows Media Player version for the Mac and OS X many years ago. There is a 3rd party player that provides for this on a Mac and there is a 3rd party app that provides for this on the iPhone.

Recipients are unable to open my attachments.

Hi all,
First time posting so please excuse any misused terminology and the like. I'm having trouble with Mac Mail. I use iCloud mail for my service and I have my iCloud account connected to "Mail" on my iMac. I also have a Hotmail account connected to Mail that I occasionally use.
I recently tried to send a PDF to a Windows user using my iCloud account but they were unable to open the attachment. They could view the message fine and the attachment showed up but they were getting an error when they tried to open it. They also tried to save the attachment to their computer and then open it with no luck. When I took a look at the sent e-mail I was also unable to open the PDF. I was getting an error that read:
"Adobe Reader could not open 'Order Receipt.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an e-mail attachment and wasn't correctly decoded)."
So I tried again with another file type, this time it was a tiff image with similar issues. Still unable to open the file getting a different error message. I then tried using my Hotmail address as the sending e-mail account, still with no luck. I then was forced to use the Hotmail web site to send the mail and that worked fine, much to my chagrin. I then tried to send it via the web based version of iCloud which didn't seem to work from my end at first, I was unable to open the file by clicking on it, still receiving the same error message mentioned above but when I saved it to my downloads folder I was able to open it up clicking on the file from my downloads stack on the dock. Once it opened up this way I was also able to open it up by clicking on the file in the e-mail.
Upon further investigation, I noticed I was unable to open any attachments to an e-mail as soon as I attached them. When I attach a file by clicking and dragging the file into the e-mail, the icon shows up in the mail, which is strange because normally the attachments show up embedded in the e-mail, but when I click on them I get the error message and the file size for the attachment is 0KB. If I try to attach something using the paperclip icon at the top of the mail message a window opens up where I can select the file but when I select it and click "Choose File" the file selection window closes but nothing seems to have attached to the e-mail.
I've been researching this for a few days now and I've tried rebuilding my mailbox, to no avail.
Sorry if this is a little wordy but from what I've seen in forums, the more information you give on what you've done, the better.
Any clue what's going on?
Thanks in advance!

Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.
These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.
Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.
Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it. The headings “Step 1” and so on are not part of the commands.
Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
Step 1
Triple-click the line of text below on this page to select it:
kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}' | open -f -a TextEdit
Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). A TextEdit window will open with the output of the command. If the command produced no output, the window will be empty. Post the contents of the TextEdit window (not the Terminal window), if any — the text, please, not a screenshot. You can then close the TextEdit window. The title of the window doesn't matter, and you don't need to post that. No typing is involved in this step.
Step 2
Repeat with this line:
{ sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|org\.(amav|apac|cups|isc|ntp|postf|x)/{print $3}'; sudo defaults read com.apple.loginwindow LoginHook; sudo crontab -l; } 2> /dev/null | open -f -a TextEdit
This time you'll be prompted for your login password, which you do have to type. Nothing will be displayed when you type it. Type it carefully and then press return. You may get a one-time warning to be careful. Heed that warning, but don't post it. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.
Step 3
{ launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)/{print $3}'; crontab -l 2> /dev/null; } | open -f -a TextEdit
Step 4
ls -1A /e*/{la,mach}* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts .la* 2> /dev/null | open -f -a TextEdit
Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.
Step 5
osascript -e 'tell application "System Events" to get name of every login item' | open -f -a TextEdit
Remember, steps 1-5 are all copy-and-paste — no typing, except your password. Also remember to post the output.
You can then quit Terminal.

New win 7 office 2010 upgrade won't open emailed attachments

after upgrading a system from vista/office xp to win7/office2010, emailed attachments wont open in word or excel("corrupt file error") from outlook mailbox. when retrieving the same emails from a webmail application, attachments wont open if retrieved
by IE, but will open properly if retreived by firefox. I suspect some kind of permissions/protection problem rather than the "corrupt file" error message I'm getting, but can't identify the source of the problem.

Hi,
Thank you for contacting Outlook IT Pro Discussions Services.
From your description, I understand that after upgrading the system to Windows 7 and installing Office 2010, you are unable to open the attachments in Outlook, and
receive an error “corrupted file”. When trying to open the same email message in the Web Email application by using IE, the attachment cannot open. However, it can be open if you are using Firefox. If there is any misunderstanding, please feel
free to let me know.
Before we go further, I would like to confirm if this issue only occurs with the Word or Excel attachment. Can you open other types of attachments, such as notepad?
If this issue only occurs with the Word or Excel file, this issue can occur when the file association of the Word or Excel file is wrong or missing. Let’s try
the steps below to re-associate the Word and Excel file:
=============
1.
Please go to
Start \Control Panel\Programs\Default Programs\Set Associations.
2.
Locate the files .doc, .docm,.docx, .dot, .dotm, check if there are associated with
Microsoft Word. If not, highlight the file and click the
Change Program button. Choose Microsoft Word from the list. If you are unable to see Microsoft Word from the list, click the
Browse button. Browse to the folder: C:\Program Files\Microsoft Office\Office14, and choose
Word.exe.
3.
Click
OK to save the settings.
4.
Similar steps to locate the files .xls, .xlsm, .xlsx. Make sure they are associated to Microsoft Excel.
Check the results again. If the problem persists, please also reset the IE settings and set IE as the default browser.
============
1.
Start Internet Explorer.
2.
On the
Tools menu, click Internet Options.
3.
On the
Advanced tab, click Reset.
4.
In the
Reset Internet Explorer Settings dialog box, click Reset to confirm.
5.
Click the
Program tab. Then, click Set your default programs.
6.
Highlight
Internet Explorer on the left.
7.
Click
Set this program as default.
8.
Click
OK.
Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything I can do for
you, please feel free to let me know.
Best Regards,
Sally Tang
TechNet Subscriber Support
in forum
If you have any feedback on our support, please contact
[email protected]

Trouble opening email attachments sent from another mac

When I try to open email attachments from my new email acct at Charter.net they come out as giberish! Charter is unable to help me. They have no idea why this is happening. with my hotmail acct I can open them inconsistantly. I am sending things from my work mac to my mac at home. Both use system 10 and both computers have Word so that can't be the problem. I also make sure that the attachments say .doc in the title of the attachment. Does anyone have any idea why this is happening?

DOS 8.3 refers back to the pre-Windows days when file names were restricted to no more than 8 characters in the filename plus a three letter extension that identified the type of file; e.g., filename.doc for Word documents. A surprisingly amount of Windows code is still based on DOS, and some programs still behave oddly if you try using longer filenames or filenames with spaces or non-standard (letters and numbers and underscores) in the name.
On the Entourage machines, check Preferences> Compose and make sure the 'encode for' pull-down fiels reads 'any computer (Apple Double)'.
Your correct that Hotmail is rather well-known for mungling attachments sent from Macs. For that matter, it's prone to mungle attachments sent from or read by any browser other than Internet Explorer for Windows (e.g., if you use Firefox on Windows, Hotmail will corrupt the mail's formatting). It's possible to have either Safari or Firefox to pretend to be IE for Windows but I've never found that to actually help with Hotmail, probablly because it's checking for ActiveX which is Windows only. I have no knowledge of charter.net or how it's webmail works. One thing that may help with either email at home: try saving the attachments to the hard drive and then open the program you want to use and open the saved file from within the program (as opposed to trying to open the attachment from within the webmail browser or saving the attachment to disk and double-clicking it on the desktop to launch the associated program).
One thing that might work well is to bypass the webamil approach at home and use a stand-alone mail program, such as Apple's own Mail program in the applications folder or the free download of Mozilla Thunderbird. You mention using Entourage at school; that suggests you'd qualify for the student-teacher version of Microsoft Office, which would let you use Entourage at home as well (that's essentially my home Mac situation; Entourage-to-Entourage works quite well).

Unable to open email inbox or files. screen changed suddenly last night. got some message about patch not being applied. i have the patience of a gnat and have no clue how to fix this issue. HELP! in English

I'm running Mozilla-firefox on a Lenovo laptop. Last night the screen changed suddenly. brief alert about patch. unable to open email inbox to read/send emails. logged off thinking all would be right by morning. today, can access internet, google, etc, but unable to open email inbox. plus the listing of the various yahoo accts has changed the sequence order. please help. i depend on my email for my livelihood. i can read emails on my blackberry so the issue is not my internet provider.

In the patch 29, it is
function encode_attachment(str) {
var c, i, s = ''
for (i = 0; i < str.length; i++) {
switch (c = str.charAt(i)) {
case ' ':
case '#':
case '?':
case '%':
s += NN ? '_' : escape(c); break
default:
s += c
return s
NO issues seen, Able to open attachment which has space in the file name.

After my OS update I can no longer open email attachments. What could be the issue??

After my latest OS update I can no longer open email attachments. What might be in the issue??

Quit Mail and restart.
Select each of your mailboxes and select Rebuild under the Mailboxes menu.
If those don't help, then reinstall Yosemite:
Reinstall Lion, Mountain Lion, Mavericks or Yosemite without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Lion, Mountain Lion, Mavericks, or Yosemite
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless.

After update I am no longer able to open email attachments by just clicking on the attachment. I now have to click control and then click open linked file. How can I open attachments by simply clicking on them?

After update I am no longer able to open email attachments by just clicking on the attachment. I now have to click control and then click open linked file. How can I open attachments by simply clicking on them?

Unless you believe middle-click is yours and don't like it being usurped, mine is set globally to "Enter".

I can't open email attachments on my ipad that have an arrow on them. Those with a W open just fine. Also can't open jpeg files-- they also have an arrow on them. Any ideas?

Hi, I can't open email attachments that have an arrow on them. Attachments with a W (windows) open just fine. I have an ipad 3. Thanks for any ideas.

Attachments that show as a bold downward pointing arrow in a gray rectangle in a dotted box have not yet been downloaded to your phone (usually because they are large). Tapping such an icon should download the attachment if you are connected to the internet and your mail server is reachable. Once downloaded, they should appear as normal (which would depend on the attachment type).
This is the "Using iPhone" forum, so I said phone, but the same applies on an iPad.

Post Moved Unable to download email attachments

Post moved to Other BB Queries http://community.bt.com/t5/Other-BB-Queries/Unable-to-download-email-attachments/td-p/573621
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Zooropa wrote:
Hi,
I have just got myself a new PC with Windows 7 (64bits). Using IE 8 (32 bit version), I am unable to download emails attachments from my normal Yahoo account ([email protected]). I have read somewhere that this could be due to the fact that Yahoo uses Norton as antivirus scan for email attachments, and that this could clash with BT NetProtectPlus (McAfee under the bonnet). Is there an option I need to switch off (and if so which one / how) in BT NetProtectPlus in order for me to be able to download attachments via Yahoo mail ?
Please note that this used to work on my previous PC (Windowx XP).
Thanks for your help. This is getting really frustrating !
Hi. Welcome to the forums.
To be honest, there would not really be a clash between the products you've mentioned, because the online system using Norton is a server system and actioned before any download. There is possibly an option in BTNetprotect for "email scanning" or similar. This option can be turned off in the general case, since disk writes are covered anyway,
Have you tried another browser (e.g. Firefox, Opera or Safari) to see if the same conditions exist ?
Is there any particular error message or delay you are seeing ?
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

UNABLE TO OPEN PDF ATTACHMENTS IN E-MAIL

Over the past week,I have been unable to open PDF attachments in my AOL webmail. I encounter no problems with my Outlook Express e-mail. Why is this suddenly happening and how can I correct the problem?

To make sure that Adobe Reader is default,
goto Edit->Preferences->Select default PDF Handler. Check the value in the dropdown list "Select Adobe product". If the first value which appears is 'Adobe ReaderX', then Reader X is the default PDF Handler.
Also please let me know the OS you are using.
Is the problem also faced in AOL webmail with any other Adobe Product(like Acrobat X, Reader 9 etc.) if you are using/used any of them?
Thanks,
Shakti

Opening email attachments in Word

Hi
I want to buy the Curve 8520. I am new to blackberries, so forgive me if this is a stupid question.
Will i be able to open email attachments that are word docs? Or will i need to buy a software product to facilitate this?
I just bought another phone and was told in the shop it would open Word docs - which it doesn't!
With the blackberry, i don't want to sign up to a contract to then find i can't open Word Docs
Thanks in advance

Hi and Welcome to the Forums!
I cannot say 100% what happens at this moment and with every carrier/reseller, but normally BB's come pre-installed with the Standard Edition of Desktop-To-Go, which includes an app to render Word docs. Check with your seller and see if that app is included.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Unable to open email attachments

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