Unable to open encrypted files moved from PC to Mac

I am running Acrobat Pro XI on a PC (Windows version 8.1) and Have Acrobat Pro XI (Mac version) on a new MacBook Pro Retina 13". I am able to "transfer" files from the PC to the Mac via Dropbox. However, only the unencrypted files will open on the Mac.
As soon as I use a password to encrypt the file on the PC (i.e. Password merely for opening the .pdf file) and then trf via Dropbox to the Mac, it (the Mac) returns the message ... "The password is incorrect. Please make sure that the Caps Lock is not on by mistake and try again."... I have tried repeatedly , checking Caps Lock/Password etc. The password is correct and works fine on the PC. I have even tried re-installing Acrobat on the Mac but this has made no difference.
Assistance will be greatly appreciated.
Dave R

Ok, that still leaves two questions
- What version of Acrobat or Reader is in use on each system?
- Did you use any special character in the password?
To that I would add
- Do you use a hyphen in the password?

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Hi! I am Surendra from Lucknow Inida.
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