Unable to open existing PDF files after downloading Adobe reader

I have an Advent 7085 PC with Windows XP Home version 2002 service pack 2. After downloading the latest Adobe Reader 8 I cannot open any of my existing PDF files, nor can I open any new ones. I have several times downloaded it, tried it and found it doesn't work so have then deleted it from the system and rebooted. Downloaded again only for the same thing to happen again. Error message says that Adobe Reader 8.1 has encountered a problem and needs to close. Then I am advised to let microsoft know of this problem.
Please!!! Is there anybody out there who knows what the problem might be and help me resolve it?
Thanks
IG

I finally called tech support and this is what we did and it worked for me...First go to start/control panel/add&remove programs. Once the program list is configured, hilite Adobe reader and select remove. Once the program is removed, from the control panel select user accounts. Set up a new user account "test". Through user "test" go into www.adobe.com and select icon to download adobe reader. You do not need to run media player, remove check unless you want to download it. After program is downloaded and copied you can close out of adobe. At that point I was able to open my PDF files without any error message. Tech advised me to keep the "test" user set up, doesn't hurt anything to have it there. He told me that there probably was some settings under my user account that was causing a glitch in the download and that is why we opted to download through a new user account. BTW the tech support was free if you still can't get it to work. Good Luck

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