Unable to open files associated with Adobe Reader - program goes into a loop
i am unable to open any file associated with adobe reader or adobe pro. when i double-click the file, adobe reader opens up but it goes into a loop.
adobe reader opens, then a progress window opens, as if the file will open but adobe closes and opens again and the same cycle repeats itself until i manually close the program.
any advice?
update:
i can open regular .PDF files when i double-click the icon and i can also open .PDF files when i open adobe reader first and then choose open file. it's just the .FDF files that are the problem (so far).
the file in question happens to be an .FDF extension, which is an internet generated form. i attached a screen shot of the screen that pops up, goes away, and pops up again that creates the loop.
the white out section is the server name where the file was saved to. but i also get the same symptoms when i am in internet explorer, hit the generate form button.
hey ankit,
sorry i didn't see a notification that you replied to this discussion.
"1. Generate a new PDF and a FDF file. Try opening the same and see if it behaves the same way."
yes, it does behave the same way, it's just a continuous loop until i have to kill the process.
"2. Check if you have access to the PDF that is being used by the particular FDF."
by this do you mean the correct permissions? if that is what you mean, then yes, the permissions are set correctly.
"3. If possible, please send me the FDF and the associated PDF that is behaving in this way on your system."
i really wish i could but the information in the form is sensitive and cannot be sent.
as an update though, i reimaged the customer's workstation, installed Adobe Reader 10.1.1 and it worked perfectly (finally). HOWEVER, after about two weeks the same symptoms returned!
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