Unable to open iTunes account after new .Mac account is opened

I recently opened a .Mac account and it appears that Apple totally changed all my previous accounts. All of my accounts where changed even iTunes. Now I can't get into my iTunes account with the old name nor the new .Mac either. I have a balance to my iTunes account and no way to find it. Does anyone have any idea how to send an e-mail to iTunes or figure a way to find my old account?

got my answers

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How to move iTunes library to new user account?

My primary user account on my Mac (I'm the only user but I have an admin account just incase my 1 account ever gets corrupt or something) was operating very slowly and messed up an external hard drive among other problems so I made a new user account which seems to be operating more smoothly. I've tried to trouble shoot the problems with the old user account but it took a lot less time to just make a new user account. Anyway, I tried copying over my entire iTunes from older user account to new user account. When I open iTunes in the new user account, I changed the iTunes folder location in preferences and then restarted iTunes. None of my playlists or media were showing up in iTunes. I tried importing the XML file by doing FILE > ADD TO LIBRARY. I also tried draging the .it file to iTunes. No luck. Any ideas?! I was able to copy my library back to the old account and have everything there but the new account doesn't import all my media/metdata/playlists. I don't want to re-import my whole library again because I will lose some of the meta-data like play count, ratings, etc. I've looked at a lot of guides online with no luck.
Any suggestions are greatly appreciated!

If you put the entire iTunes folder in the exact same location as it was in your other account it should have opened up intact. There should be no need to change the media file location preferences since this has nothing to do with iTunes looking for your library file which is what it uses to locate everything else. iTunes will automatically look for the library file in the default location in whatever account is used to invoke iTunes.
An issue that might arise would be permissions not being set correctly on the files, but then I would have expected iTunes to complain clearly about that.

Migrate Apple Mail and iTunes to a new Mac

A friend df mine has a macBook Pro 2009 and now has bought a MacBook Por Retina.
As the old AMcBook pro is full of problems on system level I offered to help him with th emigration of some of his old data to the new machine. iPhoto data is no problems as I know which files to copy but hesitate on Apple Mail and iTunes.
I read this extensive manual http://macs.about.com/od/usingyourmac/ss/moving-apple-mail_4.htm#step-heading but it tells me also to copy the old keychain data, which is corrupt and even Key Chain First iAd can't solve.
Is it possible yo only copy Username/Library/Mail and the com.apple.mail.plist file in Username/LibraryPreferences ?
On iTunes I have want to follow theses steps to have his iPad and iPhone sync on the new Mac
1) Make sure that iTunes is not running on both Macs.
2) Disconnect your iPhone/iPod from both Macs.
3) Copy your iTunes folder: /Users/username/Music/iTunes
4) Copy your iPhone/iPod backups: /Users/username/Library/Application Support/MobileSync
5) Copy your iTunes configuration files: /Users/username/Library/Preferences/com.apple.iTunes*
6) Open iTunes on your new Mac and verify that Applications and Ringtones appear.
7) Connect your iPhone/iPod to the new Mac and accept any new authorizations.
8) Use iTunes on your old Mac to de-authorize the computer.
Your help and advice is appreciated

Is it possible yo only copy Username/Library/Mail and the com.apple.mail.plist file in Username/LibraryPreferences ?
Yes. You'll need to reenter the passwords for the mail accounts.
Your iTunes plan looks good.

I received a new IMac for Christmas and set up a new .me account and I'm using this on my IMac and IPhone4S. how do I transfer my music from my old Windows iTunes account to my new Mac account?

I received a new IMac for Christmas and set up a new .me account and I'm using this on my IMac and IPhone4S. how do I transfer my music from my old Windows iTunes account to my new Mac account?

You can red this article about transfering your tunes - http://www.myfirstmac.com/index.php/mac/articles/how-do-i-move-my-itunes-library -from-pc-to-mac-and-keep-my-settings-intact
MJ

Unable to make purchases with my new Mac in iTunes Store.

I am unable to make purchases with my new Mac in iTunes Store.
I can buy with my iPhone or my company lap-top (Windows) without any problems. Only with my brand new MacBook Pro it is impossible.
When I try to authorize my Mac, sure dialog window appears and I give my ID and password. Then I get error message: "There was an error storing your authorization information on this computer. The required file was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed." The same message I get, when I try to deauthorize.
If I try to buy anything (pushing button "Buy"), then I get following error message:
"iTunes couldn`t download your purchase. You don`t have write access for your iTunes Media folder or a folder within it. Change permissions (in the Finder) and then choose Store--Check for available downloads".
But I have such a permission!!! I can see it!!!
I have even made so, that "everyone" and "staff" also have permission "read and write" in folder iTunes and all subfolders.! :))
When I ask for "available downloads" immediately I get the same answer: " iTunes couldn`t download your purchase. You don`t have write access for your iTunes Media folder or a folder within it. Change permissions (in the Finder) and then choose Store--Check for available downloads"
I have done:
1. I have used the Terminal to correct the permissions (in Finder it looked correct anyway).                    -          NO Result.
2. With Disk Utility I have verified and repaired Disk permissions. (There were approx. 10-12 incorrect values and 3 of them concerned iTunes and other - Jawa ).           -           NO Result.
3. I have moved all iTunes files in Thrash and installed iTunes again (previously downloaded from App Store ).                    -          No Result.
4. I have verified Disk permissions with Disk Utility again. There was nothing wrong, but in spite of this I have pushed the button "Repair Disc Permissions".          -          NO Result.
5. New installation of iTunes again.           -          No Result.
Can it be, that the reason of a problem are not correct transferred data from my old MacBook?

with my new Mac
You have a warranty. Take advantage of it! Call tech support or call the iTunes store.

Mac OS 10.10.2 is installed and can open documents on my new Mac Air but an error message occurs with I try to attach a PDF to emails. Any thoughts? Apple was unable to help.

Mac OS 10.10.2 is installed and can open documents on my new Mac Air but an error message occurs when trying to attach a PDF to emails. Apple was not able to fix. Any thoughts?

The message says:
Please wait
If this message is not eventually replaced by the proper contents of your document, your PDF viewer may not be able to display this type of document.
Then it goes on to suggest an Reader upgrade, which I already did.

Adobe Bridge won't open & iTunes problems after crash

Hello,
I was using Adobe Bridge and Photoshop (CS3 versions) earlier and was having PS perform a very memory-intensive task. I was also running iTunes and Firefox at the time. PS crashed; when I tried to reopen it, it got stuck on the initialization window. I couldn't force quit, so I tried to restart my computer - but whatever was preventing PS from either booting or closing seemed also to be preventing my mac from shutting down. So I did a forced shut-down by holding down the power button.
When I restarted, PS would launch, but Bridge wouldn't - the icon would bounce in my doc for a bit, then stop; on each subsequent try, it would bounce a little less, but still not launch (same goes for trying to open it from the Applications folder.) Also, when I launched iTunes it told me my library was "damaged", and had be go through set-up steps again as if I had never used the software.
I'm not exactly sure what to do here to get Bridge working correctly. I'm not sure if this question is better suited for an Adobe forum, but I thought I'd start here. Any help would be appreciated...Thanks.
J

Chris,
Try one of these things or both:
* open Bridge from within Photoshop; or
* make a new Mac account and log in as a different user. Bridge will likely start. After that, it will probably work in your regular account.
However, there is no "firmware" update involved here. Firmware is applied to machines only, via an Apple patch. Many machines don't ever get a firmware uppdate ever, only a few Mac models do.
>Problem is though I need the most current version to be able to read the CR2 files
Also, the Bridge updater does NOT touch the ACR plug-in, nor does it update said camera raw plug-in either. You can manually download the ACR 4.3.1 plug-in and install it yourself as per the very detailed instructions on the ACR download page. Follow those
b to the letter.

How do I convert my existing iTunes account to a .mac account?

I am trying to convert my existing iTunes account which uses an Earthlink address. The following is the INSTRUCTIONS from the Apple web site on how to do this.
"I just signed up for .Mac. How do I convert my existing iTunes account to
my new .Mac account?
We'll be happy to convert your account for you. Please provide your old account name, your new .Mac account name and your billing address in your email. We will also need your explicit permission to reset your password to complete the conversion."
This is the URL where I found those INSTRUCTIONS:
http://www.apple.com/support/itunes/musicstore/email/
I FOLLOWED THE INSTRUCTIONS ABOVE!
I am now on my fifth exchange of emails with iTunes support.
HAS ANYBODY SUCCESSFULLY EXECUTED THESE INSTRUCTIONS? I don't want to lose the ability to play my existing purchased music, but I want to close down Earthlink as my ISP.
17" G4 Powerbook Mac OS X (10.4.6)
17" G4 Powerbook Mac OS X (10.4.6)

On any page in the iTunes Store, click the flag icon at the lower right. This brings up a page saying "Choose your country or region." Click Canada.
Before you can buy anything, you will need to enter your Canadian credit card.

We have 6 ipods and 1 iphone in our house. We have different itunes accounts. We use one computer. How can we share each others music? I moved everybodies itunes media folder to the public folder but when I open itunes I only see that accounts music.

We have 6 ipods and 1 iphone in our house. We have different itunes accounts. We use one computer. How can we share each others music? I moved everybodies itunes media folder to the public music folder but when I open itunes I only see that accounts music. We need different itunes accounts. We share 1 computer but we have different user accounts on the computer.

Adding media directly to the media folder does not make it appear in the library. iTunes doesn't really 'look' at that folder except to go to specific files when you call upon them from a library. You have to drag new content to each user's library, that is assuming each user has their own library.

Can you move mail folders from an old .Mac account to a new .Mac account?

I hope someone can help since even the Mac Genius at the Apple Store nor Applecare seem to know.
Due to massive spam to my .Mac account & it's alias accounts I opened a new .Mac account before my old account died. However, without any answers my old account died last night. Which probably doesn't help.
1. Is there a way to move my mail folders in 'mail app' from my old .Mac account over to the new .Mac account?
2. In 'mail app' > preferences > add account > the pop-up box for the new account automatically shows my old .Mac account information, full name, description, user name. But, if I replace that information with my new .Mac account name and info no one can tell me if that automatically delete any mail folders/information from the old account.
Basically I'm lost because no one seems to understand how the system works, not even the Mac Genius.
Any ideas?

You're welcome.
Second, because I couldn't get any real answers somehow last night I managed to drag & drop my 'mail app' mail folders onto my desktop. At least I have it there, LOL.
What do you mean by Mail.app mail folders? There is a single Mail folder which contains all Mail.app data (account folders, mailboxes, rules, junk mail learned settings, etc.) except for the Mail.app preference file which stores all account information and is stored in your Preferences folder.
Did you place a copy of the entire Mail folder located at Home > Library > Mail on the Desktop?
The question is can that mail folder from the desktop be placed into mail with the new .Mac account? Some of the old folders were from "on my mac" and some with .Mac & the server so not really sure what moved to the desktop. But, at least it's something.
The answer to this question is no. User created "On My Mac" location mailboxes are stored locally on the hard drive and are not associated with any account. User created "On My Mac" location mailboxes are located in the Mailboxes folder at Home > Library > Mail > Mailboxes are are not deleted when deleting an account or changing existing account information with Mail.
When creating an account with Mail, an account named folder is created within the Mail folder at Home > Library > Mail named by the user name and incoming mail server for the account. The associated account mailboxes are located within the account named folder with the exception of locally stored mailboxes for a .Mac type account or IMAP account. Locally stored mailboxes for a .Mac type account or IMAP account are located in the Mailboxes folder at Home > Library > Mail > Mailboxes. This would be the account's Drafts, Sent, Trash and Junk mailboxes if these mailboxes are not stored on the server which is available under the Mailboxes Behaviors tab for the account preferences.
Since a .Mac type account is really an IMAP account and behaves in the same way, you have the option to store Drafts, Sent, Trash and Junk messages locally on the hard drive with Mail for the account preferences.
Were you accessing your old .Mac account as a .Mac type account with Mail and if so, what were/are your settings under the Mailbox Behaviors tab for the account preferences for Drafts, Sent, Trash and Junk messages - storing these messages on the server or locally on the hard drive?
Since a .Mac type account with Mail is really an IMAP account and behaves in the same way, messages in the account's Inbox mailbox remain on the server and since Apple/.Mac has now cancelled this account, messages in the account's Inbox mailbox on the server have been deleted.
When you open the 'mail app' >file>add account> the pop-up box automatically has the information in there from the expired .Mac account.
Is your old .Mac account information still available at System Preferences > .Mac under the Account tab?
If so, this is where the Mail.app is getting the old .Mac account information which needs to be changed to your new .Mac account information.
If you placed a copy of the Mail folder on the Desktop for backup purposes, you can can create your new .Mac account with Mail which should not change or affect your existing .Mac account with Mail but you cannot "merge" account named folders and mailboxes between two accounts.
You can use the Import Mailboxes feature to import the old account's Sent mailbox if you did not store Sent messages on the server for your old .Mac account preferences.

I had iTunes on my pc. The Pc crashed and everything is gone. When I try to sync my phone to iTunes on my new mac laptop it says it will erase everything on the phone. How do I get the items on the phone into iTunes?

Hello,
I had my itunes on my pc. When it crashed I lost everything there. I have an itunes on the new mac but it does not have the content that was in the old itunes. When I try to sync or upgrade to the 5, it says that I will lose all my information on the phone.

I had the same problem, and tried what you did. Then just uninstalled Quick Time and didn't reinstall as someone on here advised. Still did not open. Then ejected a disc I forgot I had inserted this morning to copy a song on to and iItunes opened.

What can I do simply to keep all my previous contents, (own pics, videos, etc.) on my previously authorized iPad on PC, but get a new authorisation and a right syncronization, without data loss with a new iTunes on my new Mac?

Friends,
I already had an iPad(1) and its full contents (not only the purchased items, applications from Apple, but my all own pics, videos, songs etc.) is normally syncronized with an authorized PC (Windows) computer.
Now, I've bought a new MacBook Air computer, and want to sell my PC. But I don't know how to transfer (or syncronize) all of the contents from my previous iTunes on PC to the new one on the Mac.
When I connected my iPad to my new MacBook Air, I promted, if I want to change authorization of my iPad to the MacBook.
But also got a warning, that the new iTunes will delete from my iPad all my previously syncronized items, pics, videos and music, with the previously authorized iTunes on the previous computer, expect the saved pics from the net.
What can I do just like that, simply to keep all my previous contents on my iPad, but have a new authorisation and a right syncronization, without data loss with the new iTunes on my new Mac?
Thanks a lot for your answer.
([email protected])

Here are some instructions that I have posted several times that may be helpful to you as they have been to others. You can simply ignore anything that does not apply or that you have already done.
As Alan stated above - transferring the iTunes library is the best first step. If you can transfer the iTunes library to the Mac, most of this will be unecessary for you to do.
Very Important ....
1. Authorize the computer.
2. Turn off auto sync in iTunes
3. Transfer purchases
The text in italics is from the other thread - non italics are my words.
The following was copied from this thread. This is essentially what you want to accomplish.
https://discussions.apple.com/message/11527071#11527071
1) Without connecting your iPad to your new computer, start iTunes. Click on iTunes. Click on Preferences. Click on Devices. Check the box next to "Prevent your iPod etc. from automatically syncing." Click OK.
2) Now connect your iPad to your computer and start iTunes.
3) When iTunes starts, right click on your iPad under Devices in the left column. Select Transfer purchases etc.
4) After it finishes transferring all your apps to your computer, right click on your iPad and select Backup your iPad.
5) After it finishes backing up your iPad, right click on your iPad and select Restore etc.
6) After it finishes restoring, left click on your iPad , then click on the Apps tab on top, and check the box next to Sync Apps, then click on Apply below.
If everything on your iPad looks good after the sync, go back and click on iTunes / Preferences / Devices and UN-check the box next to Prevent your iPod etc. The only other thing you may want to check is if your contacts, bookmarks, etc. are syncing correctly now. If not, go to the Info tab after connecting and make sure you indicate which features you want to sync with what sources.
Read this thread and the support links as well. There are apps that you can purchase that will allow you to transfer photos from the iPad to your computer. Look at Photo Transfer App in the App store and you can search for others as well.
https://discussions.apple.com/message/13016026#13016026
This support site will help you with transferring iTunes music to your new computer.
http://support.apple.com/kb/HT4527
One final note - you may want to leave auto sync turned off - but that is totally up to you. I never did use auto sync.

Mac doesn't recognize shuffle and opening iTunes with Shuffle crashes Mac

I recently updated to iTunes 7. Now my Mac doesn't recognize my year old shuffle when I plug it in, and when I open iTunes it freezes the Mac.

I have been monitoring this forum on and off for weeks looking for a solution for my shuffle disfunction and this appears to be it.
My shuffle would play songs and recharge on my iMac but would not be recognized by iMac by any of the expected means. This problem started after updating to iTunes 7. Tried uninstalling 7, and any of the other suggestions here that could work with out communication between iMac and shuffle, since the shuffle would not link to the computer.
I had resigned myself to a shuffle that played only the songs currently loaded until it finally died. But, using the 06-06-28 updater worked for me as well, although it was a bit of a quirky process. Once launched, the updater immediately recognized my shuffle (first sign of life in weeks). When I chose the update button, it ran through an update but said there was an error after finishing and that I should disconnect, re-connect, and try again.
Just disconnecting the shuffle mad the updater crash. I had to restart my mac, but when restarted my shuffle launched itunes and there it was. It appears to be fully functional again and I jut cancel when it says there is an update available for my iPod.
Thanks djSTP!
iMac flat panel Mac OS X (10.3.9)
iMac flat panel

Is it possible to move music to iTunes on a new Mac using my iPod?

Could I move music to iTunes on my new Mac by plugging in my iPod?

Um, maybe but not really. Many people make the mistake of using their i-devices as backup, but it really isn't set up to do it that way. For one, you can only copy media purchased from Apple from an i-device to a computer. Second, your library as you see it on a computer is structured by many files and folders which are not present on your i-device. It would help if you provided a fuller scenario as to why you wish to do things this way.
Moving a library: Quick answer if you use iTunes' default preferences settings: Copy the entire iTunes folder (and in doing so all its sub-folders and files) intact to the other drive. Hold down the option (alt) key (shift on Windows) and open iTunes. At the prompt to create or choose a library choose the copied iTunes folder.

TS3899 Unable to access E-mail after new update

Unable to access ER-mail after new update. Most recomendations delete the account with contacts---any other solutions??

Contact the email provider to troubleshooting.
Delete and re-add the account.
Without any details about the issue there is little to nothing that we fellow users can suggest.

Unable to open iTunes account after new .Mac account is opened

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