Unable to open itunes store

unable to open itunes store

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Similar Messages

Unable to open ITunes stores using my IPAD & download videos

Hi,
I purchased IPAD in Hong Kong apple stores and i reside in India. I have changed my location to India and also provided account information and credit card details of India.
When i try to open ITUNES stores from my IPAD it says " CANNOT CONNECT TO ITUNES STORES" and i am unable to download videos too through the stores. It says "Download error". I am keen on watching movies and TV shows by downloading it from the stores.
This is the first time i have APPLE product and i do not have much knowledge on this product.
Could someone please help me on this.
Thanks,
Naveen

Friends,
Any luck on this , I am not sure if there is a problem with my IPad.
Thanks,
Naveen

Found a fix for this: Unable to open Itunes Store on windows XP

Hi,
     I have been searching for this all weekend. For the last month we have been unable to connect to Itunes store. We can connect to the Internet and also access to itunes itself. I have phoned Apple as well as our service provider. No luck with the solutions offered. I have uninstalled and downloaded it again. I have done the winsock suggestion. I have disabled the firewall solution. I have gone into security settings and clicked enable the miscellaneous part. I have run as administrator. Basically everything from this forum and numerous others and also from advice from apple and my service provider. NOTHING WORKED for me on this computer. However on my Laptop which is vista the winsock fix did work. Still didn't solve my desktop until I found another solution and tried. Blow me down it worked. 2 days and hooray.....finally. I found this on a Geek website called "geeks to go" and I have cut and pasted it from there.
This is it.
Copy and paste the text in the code box below into Notepad.
@Echo on
pushd\windows\system32\drivers\etc
attrib -h -s -r hosts echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts popd ipconfig /release
ipconfig /renew ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
shutdown -r -t 1
del %0
Save as flush.bat to your desktop.
Double-click flush.bat file to run it. Your computer will reboot.
Note: For Windows Vista or Windows 7, right-click flush.bat and select "Run as Administrator".
Hope this one helps anyone out there that has tried most of the other fixes. No bugs or viruses from this...so far.
Steve

You're probably going to need to install service pack 2 or 3.

I upgraded my iPhone 5 to iOS7 and I am unable to open iTunes on my phone - the screen just never loads.

I installed iOS7 on my iPhone5 and now I am unable to open iTunes - the screen just stays blank.
I have checked date and time and wifi settings.
Not sure what else to do.
I do have iMatch active on my device and its working fine on my other iPohne with iOS7 installed.
Any help please!

Have you tried logging out of your account on your phone by tapping on your id in Settings > iTunes & App Store and then logging back in ? If it's still the same after that then try a soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the equivalent of a reboot.

I can't open Itunes store anymore

Hi,
At first, excuse my french !
I can't open Itunes Store.
I Updated my Iphone with the latest IOS 7 and now when I want to start Itunes I can't.
I touch the Icon but nothing happens.
Would you please help me ?
Best regards

Hello Calapachaeu,
Thank you for providing so much detail about the issue you are experiencing with the iTunes Store after upgrading to iOS 7.
The first thing I recommend is quitting and relaunching the applications on your iPhone:
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
You can find the full article here:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
If you are still seeing the same issue after quitting and relaunching the iTunes Store app, I recommend restarting your phone and then resetting if it's still not working:
Restarting your device
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
Press and hold the Sleep/Wake button until the Apple logo appears.
Note: Reset your device only if you are unable to restart it.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
You can find the full article here:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If the issue persists, the last thing I recommend is backing up and restoring your iPhone:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
iTunes: Restoring iOS software
http://support.apple.com/kb/HT1414
Thank you for using Apple Support Communities.
Best,
Sheila M.

Device: iPad 2. Problem: since iOS 7.0.2 upgrade I can't open iTunes Store. I've done hard reset to no avail. Everything else works fine! What's the safe fix?

Is anyone having trouble opening ITunes Store on IPad 2 (or other apple devices) since the latest upgrade? Mine worked for about five minutes after upgrade, and then it would not open up any longer giving me the message: "CANNOT CONNECT TO STORE"I, but I can connect to the Apps store. I synced my devices. I have latest soft wear updates on my PC and IPad. Everything worked fine before upgrade. I did a hard reset. My wifi connection was checked and rechecked. I had enough storage at the time of the upgrade. I'm not computer savvy, so please speak computer for dummies language should you be so kind to respond. Thank you in advance.

Hello LDinaz,
Thank you for the details of the issue you are experiencing with the iTunes Store on your iPad 2. For the issue you are experiencing, I recommend signing out and back into the iTunes Store on your iPad 2:
Changing your Apple ID account
Tap Settings > iTunes & App Stores, then tap the Apple ID signed in.
Sign out of the current Apple ID account and then sign in with another account or create a new Apple ID.
The last step states to sign in with another account, but for the situation you described, I recommend just signing in with your same Apple ID.
You can find the full article here:
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
If the issue persists after signing out and back in, I recommend following the iOS steps in the section titled "Isolate the issue: (Mac OS X, Windows, iOS)" in the following article (you can skip any steps you have already taken):
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thank you for using Apple Support Communities.
Best,
Sheila M.

I am unable to open itunes on windows 7 64 bit computer - tried reinstalling it, tried older version, but nothing worked...pl help

Hi,
I am unable to open itunes on wndows 7 64 bit laptop....tried reinstalling it, tried older version (itunes 10.6) but nothing seems to work. please help.
Regards,
Biren

Here is a solution that worked for a user who also had a problem with iTunes Software Support. This thread was for a win32 version, but Maybe this is the problem for both of you?:
IT appears that AppleApplicationSupport.msi, is not opening and installing properly.
Download and SAVE iTunesSetup.exe, where you can find it.
Then:
1. Download and install WinRAR.
2. Right-click the iTunesSetup.exe icon and choose "Open with WinRAR".
3. Once the EXE is opened in WinRAR, double-click AppleApplicationSupport.msi and when the installer window is open choose "Repair".
4. Done! You can now run iTunes normally.
Here is a link to that fairly lengthy thread.. http://discussions.info.apple.com/thread.jspa?threadID=2151777&tstart=-1

Problem opening itunes store that has been downloaded in windows 8.1 Anyone have a solution

Can not open iTunes store error message comes up.

How do you expect to get help when you don't even tell us what the error message says? We're not mind readers here...

HT203175 "apple mobile device failed to start" "verify that you have sufficient privileges to start system services" came up on windows XP upgrade to 11.1.4 and since have been unable to open itunes - uninstalled and tried reinstall to no avail - what to

"apple mobile device failed to start" "verify that you have sufficient privileges to start system services" came up on windows XP upgrade to 11.1.4 and since have been unable to open itunes - uninstalled and tried reinstall to no avail - what to do ? Ken

I am having this same problem. I took Kappy advice on restarting the Apple Mobile Device Service, however that did not work. I got this message in a pop up window that came up immediately.
Windows could not start the Apple Mobil Device Service on local computer.
Error 1053 The service did not respond to the start or control request in a timely fashion.
I have already uninstalled itunes, all the related programs and I cannot reinstall, this Apple Mobil Device message stops the install.
Can anyone please help?

Unable to open Itunes in Vista - data execution prevention (DEP)

I'm unable to open itunes on my computer. I can install it but not open it. It says that the data execution prevention has stopped the running of the program. I have tried to change the settings of the data execution program, but it will not allow me to accept itunes - as it says that DEP has to be activated for itunes and cannot be deactivated. What do I do?

One temporary solution is to run itunes through XP rather than vista.
To do this go to the program icon (makes sure its not a shortcut, and the actual program icon, you can find this in your program files if its on on your desktop)
sideclick on the icon
go to properties
compatibility tab
check Windows XP service pack 2
tell it to apply
This should allow you to use itunes

Trying to open itunes store...it just says accessing itunes store in the bar at top...but doesn't open?

Im trying to open itunes store, but the bar at top just continues to say "accessing itunes store" and it doesn't open?

I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

After updating IOS 7 i can't open Itunes Store on my Iphone anymore

After updating IOS 7 i can't open Itunes Store anymore.

Same issue here on iPhone 4 after upgrade to IOS7. When launching iTunes store the iPhone loads data for a few secs, but then the screen is completely empty: No movies, no music, no genius.... The all page is completely white ( orblack for movies).
Tried all these tricks w/o success:
- Log off and on again on iTunes account
- Change system language
- Disable all iCloud syncs
- Disable all automated downloads from app store and iTunes store
Interestingly, iTunes store works perfectly with same account on iPad 2 after updateto IOS 7
Next I will try is to sync with MacBook.
Anyone solved it already pls post !

Exchange Server 2010 Move mailbox to database but display MapiExceptionNoAccess: Unable to open message store. (hr=0x80070005, ec=-2147024891)

I have 2 exchange server "A" and "B". Server "A" have "Test1" database and Server "B" have "Test2" database. I tried move some mailboxes from "Test1" to "Test2"
but sometimes mailboxes cannot finished and display below error. I used Domain administrator to move mailboxes and grant "Manage full access permission" to these mailboxes but still failed. Finally, I clear the failed move request
and repeat the move mailboxes action several times.  Then, the move request completed without error. Have any suggestion? Please help. Thank you!
Mailbox move for 'xxx.com/xxx/xxx/xxx - Users/xxx/Peter' (331d5b4e-0bd1-428a-ae28-d97581ae0d7f) has failed.
Error code: -2147024891
MapiExceptionNoAccess: Unable to open message store. (hr=0x80070005, ec=-2147024891)
Diagnostic context:
    Lid: 18969   EcDoRpcExt2 called [length=132]
    Lid: 27161   EcDoRpcExt2 returned [ec=0x80070005][length=202][latency=0]
    Lid: 32881   StoreEc: 0x80070005
    Lid: 50035
    Lid: 64625   StoreEc: 0x80070005
    Lid: 1494    ---- Remote Context Beg ----
    Lid: 26426   ROP: ropLogon [254]
    Lid: 56503
    Lid: 12716   StoreEc: 0x80070005
    Lid: 20794
    Lid: 28474   StoreEc: 0x80070005
    Lid: 22330   dwParam: 0x0        Msg: 14.03.0123.002:NHK-S08-MBD02
    Lid: 1750    ---- Remote Context End ----
    Lid: 23354   StoreEc: 0x80070005
    Lid: 25913
    Lid: 21817   ROP Failure: 0x80070005
    Lid: 26297
    Lid: 16585   StoreEc: 0x80070005
    Lid: 32441
    Lid: 1706    StoreEc: 0x80070005
    Lid: 24761
    Lid: 20665   StoreEc: 0x80070005
    Lid: 25785
    Lid: 29881   StoreEc: 0x80070005
Context:
Mailbox: Primary (331d5b4e-0bd1-428a-ae28-d97581ae0d7f)

Hi Gordon
This could happen if there is any mailbox which has occupied more space than its normal quota allocated.
As suggested by geo try to clean all the DB's first
You can probably run Get-Mailboxdatabase | Clean-Mailboxdatabase which will clean all of your DB's wait for some time until it gets completed
Also try running the command with the MRS server parameter switch and specify a CAS FQDN and see the results if it gets succeded
Get-Mailbox -Database 'DBNAME'| New-MoveRequest -TargetDatabase DBNAME -BatchName "BATCHNAME" -BadItemLimit 100 -AcceptLargeDataLoss -MRSserver CAS server FQDN Good Luck !!Please mark as helpful if you find my contribution useful or as an answer if it does answer your question.That will encourage me - and others - to take time out to help you.
Regards,
Sathish

TS1424 when i open itunes store i will only see a white screen

when i open itunes store i will only see a white screen and i can't see anything
please someone help me

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Just installed the latest upgrade for iTunes. Cannot open iTunes store?

Just installed the latest upgrade for iTunes. Cannot open iTunes store?

Hey there Ray Neilson,
It sounds like you are able to open iTunes but cannot access the store. I recommend the troubleshooting from the article named:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Troubleshoot issues in Windows
If you haven't been able to connect to the iTunes Store for more than a day (and other customers on our discussion boards aren't experiencing similar issues) a software or Internet service provider (ISP) configuration issue may be blocking your access to the iTunes Store. Find out which ports and servers need to be allowed for iTunes Store access.
Update iTunes to the latest version.
If iTunes Store appears empty and only displays the message iTunes Store, follow these steps.
Try the steps to troubleshoot iTunes Store connectivity in Windows.
As with all firewalls not manufactured by Apple, you may need to configure Windows Firewall to allow iTunes to access the iTunes Store. Follow these steps for Windows XP, Windows Vista, and Windows 7.
Try disabling any proxies built-in to Windows. You should avoid proxies because they can cause issues.
If you're receiving a specific error message, follow these steps.
If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
Note: The hosts file may be blocking the iTunes Store.Microsoft's article How do I reset the hosts file back to the default? has instructions and a FixIt to have Windows try to reset the hosts defaults for you.Note: Some workplaces may put internal resources in the hosts file and may block iTunes Store. The FixIt doesn't work for Windows 8.To create a copy of your hosts file and replace it with an empty hosts file, follow the instructions below:
You can find the hosts file at: C:\WINDOWS\SYSTEM32\DRIVERS\ETC.
Select the hosts file. There should now be a duplicate of the hosts file named "Copy of hosts" (Windows XP) or "hosts-copy" (Windows Vista, Windows 7, or Windows 8).
Drag the original hosts file to your desktop.
Right-click the duplicate file and choose Open. You may be prompted to choose the program you want to use to open this file. Double-click Notepad.
When Notepad opens, choose Edit > Select All.
Choose Edit > Delete.
Choose File > Save.
Close Notepad.
Right-click the duplicate file, and choose Rename.
Type "hosts" (without quotation marks) and press Enter.
Restart your computer and try connecting to the iTunes Store.
If you still can't connect to the iTunes Store, your security software or firewall may be blocking the ability of iTunes to communicate with the Internet. Learn how to resolve security software issues.
If the issue persists, try the troubleshooting in this article:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thank you for using Apple Support Communities.
All the very best,
Sterling

Unable to open itunes store

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