Unable to open LiveCycle-protected pdf document with Reader 9 (ok with Reader 8)

Hello,
I installed a LiveCycle server for the Right management module.
But I have the following problem :
- I can protect and save pdf documents with Acrobat Pro 8 (connecting with the server LiveCycle Update 1)
- I can open the document using a RSA authentication using Adobe Reader 8.
- BUT I cannot open the document using Adobe Reader 9. First I'm asked if i authorize the connection to livecycle server, thenthe error message appears
"an error occured while performing this operation. Contact an administrator if this problem continues".
I posted the same message in the Adobe Reader forum, but i was redirected in this section.
Do you have an idea of what causes this problem ?
Thanks

When looking at the server's logs, I only locate one unsual error :
==========
2009-08-27 15:35:11,011 WARN  [com.adobe.idp.common.util.IDPUtil] UserM:GENERIC_WARNING: [Thread Hashcode: 30537506] Failure cause: com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1traced:
2009-08-27 15:35:11,011 WARN  [com.adobe.idp.common.util.IDPUtil] UserM:GENERIC_WARNING: [Thread Hashcode: 30537506] Failure cause: com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1traced:
2009-08-27 15:35:11,011 ERROR [org.jboss.ejb.plugins.LogInterceptor] EJBException in method: public abstract com.adobe.edc.server.businessobject.VoucherBO com.adobe.edc.server.businesslogic.license.LicenseManager.getVoucher(com.adobe.edc.server .businessobject.EDCContext,java.lang.String,java.lang.String,java.lang.String,java.lang.St ring,boolean,java.lang.String) throws com.adobe.edc.server.errors.exception.EDCServerException,com.adobe.edc.server.errors.exce ption.EDCServerSystemException:
com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1
    at com.adobe.edc.server.businesslogic.license.LicenseManagerBean.retrieveVoucher(LicenseMana gerBean.java:553)
    at com.adobe.edc.server.businesslogic.license.LicenseManagerBean.getVoucher(LicenseManagerBe an.java:310)
    at sun.reflect.GeneratedMethodAccessor521.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at org.jboss.invocation.Invocation.performCall(Invocation.java:345)
    at org.jboss.ejb.StatelessSessionContainer$ContainerInterceptor.invoke(StatelessSessionConta iner.java:214)
    at org.jboss.resource.connectionmanager.CachedConnectionInterceptor.invoke(CachedConnectionI nterceptor.java:149)
    at org.jboss.ejb.plugins.StatelessSessionInstanceInterceptor.invoke(StatelessSessionInstance Interceptor.java:154)
    at org.jboss.webservice.server.ServiceEndpointInterceptor.invoke(ServiceEndpointInterceptor. java:54)
    at org.jboss.ejb.plugins.CallValidationInterceptor.invoke(CallValidationInterceptor.java:48)
    at org.jboss.ejb.plugins.AbstractTxInterceptor.invokeNext(AbstractTxInterceptor.java:106)
    at org.jboss.ejb.plugins.TxInterceptorCMT.runWithTransactions(TxInterceptorCMT.java:363)
    at org.jboss.ejb.plugins.TxInterceptorCMT.invoke(TxInterceptorCMT.java:166)
    at org.jboss.ejb.plugins.SecurityInterceptor.invoke(SecurityInterceptor.java:153)
    at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:192)
    at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor. java:122)
    at org.jboss.ejb.SessionContainer.internalInvoke(SessionContainer.java:624)
    at org.jboss.ejb.Container.invoke(Container.java:873)
    at org.jboss.ejb.plugins.local.BaseLocalProxyFactory.invoke(BaseLocalProxyFactory.java:415)
    at org.jboss.ejb.plugins.local.StatelessSessionProxy.invoke(StatelessSessionProxy.java:88)
    at $Proxy234.getVoucher(Unknown Source)
    at com.adobe.edc.server.businesslogic.BusinessHandler.getConsumeLicense(BusinessHandler.java :314)
    at com.adobe.edc.server.webservices.EDCServiceUtil.getVoucherDTO(EDCServiceUtil.java:162)
    at com.adobe.edc.server.webservices.EDCLicenseService.getConsumeLicense(EDCLicenseService.ja va:393)
    at sun.reflect.GeneratedMethodAccessor520.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at org.apache.axis.providers.java.RPCProvider.invokeMethod(RPCProvider.java:388)
    at org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:283)
    at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:323)
    at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
    at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)
    at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
    at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:453)
    at org.apache.axis.server.AxisServer.invoke(AxisServer.java:281)
    at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:699)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
    at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:252)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:81)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:202)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
    at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:39)
    at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.ja va:159)
    at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:74)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:150)
    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:856)
    at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11P rotocol.java:744)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
    at org.apache.tomcat.util.net.MasterSlaveWorkerThread.run(MasterSlaveWorkerThread.java:112)
    at java.lang.Thread.run(Thread.java:595)
2009-08-27 15:35:11,013 ERROR [com.adobe.edc.server.errors.exception.EDCClientException] Thread: http-0.0.0.0-8009-6, hashcode: 30537506  clientErrorCode:770 clientErrorCodeHEX:0x302 message:
2009-08-27 15:35:37,178 WARN  [com.adobe.idp.common.util.IDPUtil] UserM:GENERIC_WARNING: [Thread Hashcode: 28842160] Failure cause: com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1traced:
2009-08-27 15:35:37,178 WARN  [com.adobe.idp.common.util.IDPUtil] UserM:GENERIC_WARNING: [Thread Hashcode: 28842160] Failure cause: com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1traced:
2009-08-27 15:35:37,178 ERROR [org.jboss.ejb.plugins.LogInterceptor] EJBException in method: public abstract com.adobe.edc.server.businessobject.VoucherBO com.adobe.edc.server.businesslogic.license.LicenseManager.getVoucher(com.adobe.edc.server .businessobject.EDCContext,java.lang.String,java.lang.String,java.lang.String,java.lang.St ring,boolean,java.lang.String) throws com.adobe.edc.server.errors.exception.EDCServerException,com.adobe.edc.server.errors.exce ption.EDCServerSystemException:
com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1
    at com.adobe.edc.server.businesslogic.license.LicenseManagerBean.retrieveVoucher(LicenseMana gerBean.java:553)
    at com.adobe.edc.server.businesslogic.license.LicenseManagerBean.getVoucher(LicenseManagerBe an.java:310)
    at sun.reflect.GeneratedMethodAccessor521.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at org.jboss.invocation.Invocation.performCall(Invocation.java:345)
    at org.jboss.ejb.StatelessSessionContainer$ContainerInterceptor.invoke(StatelessSessionConta iner.java:214)
    at org.jboss.resource.connectionmanager.CachedConnectionInterceptor.invoke(CachedConnectionI nterceptor.java:149)
    at org.jboss.ejb.plugins.StatelessSessionInstanceInterceptor.invoke(StatelessSessionInstance Interceptor.java:154)
    at org.jboss.webservice.server.ServiceEndpointInterceptor.invoke(ServiceEndpointInterceptor. java:54)
    at org.jboss.ejb.plugins.CallValidationInterceptor.invoke(CallValidationInterceptor.java:48)
    at org.jboss.ejb.plugins.AbstractTxInterceptor.invokeNext(AbstractTxInterceptor.java:106)
    at org.jboss.ejb.plugins.TxInterceptorCMT.runWithTransactions(TxInterceptorCMT.java:363)
    at org.jboss.ejb.plugins.TxInterceptorCMT.invoke(TxInterceptorCMT.java:166)
    at org.jboss.ejb.plugins.SecurityInterceptor.invoke(SecurityInterceptor.java:153)
    at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:192)
    at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor. java:122)
    at org.jboss.ejb.SessionContainer.internalInvoke(SessionContainer.java:624)
    at org.jboss.ejb.Container.invoke(Container.java:873)
    at org.jboss.ejb.plugins.local.BaseLocalProxyFactory.invoke(BaseLocalProxyFactory.java:415)
    at org.jboss.ejb.plugins.local.StatelessSessionProxy.invoke(StatelessSessionProxy.java:88)
    at $Proxy234.getVoucher(Unknown Source)
    at com.adobe.edc.server.businesslogic.BusinessHandler.getConsumeLicense(BusinessHandler.java :314)
    at com.adobe.edc.server.webservices.EDCServiceUtil.getVoucherDTO(EDCServiceUtil.java:162)
    at com.adobe.edc.server.webservices.EDCLicenseService.getConsumeLicense(EDCLicenseService.ja va:393)
    at sun.reflect.GeneratedMethodAccessor520.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at org.apache.axis.providers.java.RPCProvider.invokeMethod(RPCProvider.java:388)
    at org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:283)
    at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:323)
    at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
    at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)
    at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
    at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:453)
    at org.apache.axis.server.AxisServer.invoke(AxisServer.java:281)
    at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:699)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
    at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:252)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:81)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:202)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
    at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:39)
    at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.ja va:159)
    at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:74)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:150)
    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:856)
    at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11P rotocol.java:744)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
    at org.apache.tomcat.util.net.MasterSlaveWorkerThread.run(MasterSlaveWorkerThread.java:112)
    at java.lang.Thread.run(Thread.java:595)
2009-08-27 15:35:37,180 ERROR [com.adobe.edc.server.errors.exception.EDCClientException] Thread: http-0.0.0.0-8009-7, hashcode: 28842160  clientErrorCode:770 clientErrorCodeHEX:0x302 message:
2009-08-27 15:35:56,508 WARN  [com.adobe.idp.common.util.IDPUtil] UserM:GENERIC_WARNING: [Thread Hashcode: 30537506] Failure cause: com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1traced:
2009-08-27 15:35:56,508 WARN  [com.adobe.idp.common.util.IDPUtil] UserM:GENERIC_WARNING: [Thread Hashcode: 30537506] Failure cause: com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1traced:
2009-08-27 15:35:56,508 ERROR [org.jboss.ejb.plugins.LogInterceptor] EJBException in method: public abstract com.adobe.edc.server.businessobject.VoucherBO com.adobe.edc.server.businesslogic.license.LicenseManager.getVoucher(com.adobe.edc.server .businessobject.EDCContext,java.lang.String,java.lang.String,java.lang.String,java.lang.St ring,boolean,java.lang.String) throws com.adobe.edc.server.errors.exception.EDCServerException,com.adobe.edc.server.errors.exce ption.EDCServerSystemException:
com.adobe.edc.server.errors.exception.EDCServerSystemException: nullorigin: | [com.adobe.edc.server.businesslogic.license.LicenseManagerBean] errorCode:770 errorCodeHEX:0x302 message: | severity: 1
    at com.adobe.edc.server.businesslogic.license.LicenseManagerBean.retrieveVoucher(LicenseMana gerBean.java:553)
    at com.adobe.edc.server.businesslogic.license.LicenseManagerBean.getVoucher(LicenseManagerBe an.java:310)
    at sun.reflect.GeneratedMethodAccessor521.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at org.jboss.invocation.Invocation.performCall(Invocation.java:345)
    at org.jboss.ejb.StatelessSessionContainer$ContainerInterceptor.invoke(StatelessSessionConta iner.java:214)
    at org.jboss.resource.connectionmanager.CachedConnectionInterceptor.invoke(CachedConnectionI nterceptor.java:149)
    at org.jboss.ejb.plugins.StatelessSessionInstanceInterceptor.invoke(StatelessSessionInstance Interceptor.java:154)
    at org.jboss.webservice.server.ServiceEndpointInterceptor.invoke(ServiceEndpointInterceptor. java:54)
    at org.jboss.ejb.plugins.CallValidationInterceptor.invoke(CallValidationInterceptor.java:48)
    at org.jboss.ejb.plugins.AbstractTxInterceptor.invokeNext(AbstractTxInterceptor.java:106)
    at org.jboss.ejb.plugins.TxInterceptorCMT.runWithTransactions(TxInterceptorCMT.java:363)
    at org.jboss.ejb.plugins.TxInterceptorCMT.invoke(TxInterceptorCMT.java:166)
    at org.jboss.ejb.plugins.SecurityInterceptor.invoke(SecurityInterceptor.java:153)
    at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:192)
    at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor. java:122)
    at org.jboss.ejb.SessionContainer.internalInvoke(SessionContainer.java:624)
    at org.jboss.ejb.Container.invoke(Container.java:873)
    at org.jboss.ejb.plugins.local.BaseLocalProxyFactory.invoke(BaseLocalProxyFactory.java:415)
    at org.jboss.ejb.plugins.local.StatelessSessionProxy.invoke(StatelessSessionProxy.java:88)
    at $Proxy234.getVoucher(Unknown Source)
    at com.adobe.edc.server.businesslogic.BusinessHandler.getConsumeLicense(BusinessHandler.java :314)
    at com.adobe.edc.server.webservices.EDCServiceUtil.getVoucherDTO(EDCServiceUtil.java:162)
    at com.adobe.edc.server.webservices.EDCLicenseService.getConsumeLicense(EDCLicenseService.ja va:393)
    at sun.reflect.GeneratedMethodAccessor520.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at org.apache.axis.providers.java.RPCProvider.invokeMethod(RPCProvider.java:388)
    at org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:283)
    at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:323)
    at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
    at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)
    at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
    at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:453)
    at org.apache.axis.server.AxisServer.invoke(AxisServer.java:281)
    at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:699)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
    at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:252)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:81)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:202)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
    at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:39)
    at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.ja va:159)
    at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:74)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:150)
    at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:856)
    at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11P rotocol.java:744)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
    at org.apache.tomcat.util.net.MasterSlaveWorkerThread.run(MasterSlaveWorkerThread.java:112)
    at java.lang.Thread.run(Thread.java:595)
===========
Does it mean something to you ? Is there some logs to check on the Reader's side ?

Similar Messages

  • I cannot open password protected PDF document with attachments with Adobe Reader on OS X. Crashes.

    I cannot open password protected PDF document having attachments on my OS X (v 10.8.4) with Adobe Reader X nor XI. The reader crashes. The same document using the same password opens fine on the laptop and Windows systems wheni it is fetched from a secure mail server. Why?

    Moved to Adobe Reader

  • Unable to open password protected PDF in safari

    Dear all, I'm new in using iPhone safari. I have problem in opening password protected PDF file from safari. Do you have any solution or workaround to resolve this problem
    Regards
    BR

    You can put pretty much any character into the encryption password for a PDF file apart from control codes (carriage returns, backspaces, etc), but whether the vendor's website can is another matter!
    As you seem to have a PDF with a user password that isn't what you expected, there's nothing you can do to remove it other than perhaps trying a version without the quote characters, or with a backslash in front of the quote (it's possible they escaped the string on the login form in preparation for storing it in a database, and forgot to unescape it again).

  • Unable to open or combine PDF documents

    Adobe Pro 11
    operating on Windows 7. Adobe Pro has been giving us trouble for some time. When trying to open or combine PDF documents the program is unresponsive.
    Our IT contractor has tried to 'repair' this several times which only seems to last for the remainder of htat day.
    because this is severely bogging us down, we decided to try and uninstall and re-install the program.
    we now can not open any PDF documents.
    HELP!!

    I tried your recommendation, however it did not work. I still can’t open Adobe itself or any Adobe documents.
    Jeanine Bruce
    Johnson & Wood, LLC
    4500 Empire Way ● Suite 2 ● Lansing, MI 48917
    P: 517.322.0000 ● F: 517.322.9455 ● C: 517.899.3330
    <http://www.johnsonwoodllc.com/> website |  <mailto:[email protected]> email | offices
    Confidentiality Note:  This electronic message and any attachments ("message") is intended for use only by the individual or entity to which it is addressed and may contain information that is confidential, protected by the attorney-client privilege, and/or exempt from disclosure under applicable law. If you are not the intended recipient of this message, please reply to the sender that you received the message in error and delete all copies of the message from your computer and network. Dissemination, copying, or other use of this message by any person or entity other than the intended recipient is strictly prohibited.

  • Unable to open a protected PDF with Adobe Reader

    Hi Guys,
    I'm trying to understand how LC Righs Management works. So what i'm doing is following:
    1. Protecting a PDF with a specific preconfigured right in my policy server by using Acrobat Pro.
    2. Trying to open same fine in Adobe Reader gives me "An error occured while performing thsi operation. Contact an Administrator if this proplem continues".
    Same file can be opend in acrobat pro without any problems.
    My certificate is installed. (port is 8443)
    Any ideas why ADobe Reader faisl to read a protected PDF?
    Thnx!

    Hi Steve,
    Yes, SSL is trusted. If it's not strusted, i getting a different message from teh ADobe Reader which actually is reffering to the SSL problem.
    Also if SSL is not trusted, file can't be opend in Acrobat Pro. IN my case, file can be opened in ACrobat X Pro but not in Adobe Reader.
    Maybe i can check for some log files on the server side for this? (or client if there are any?)
    /ds

  • Cannot open LiveCycle protected pdf

    When trying the iOS reader to open a Livecycle DRM protected pdf, I get the following error (I'm obfuscating the server name on purpose) - "Access to this document is restricted by this remote server xxxxx.xxxxx.com, however we are unable to connect it at this time.  Please try to open it again later. If you continue to see this message, check whether your device is supported by this server." 
    I can open the exact same pdf on a Windows desktop using Adobe Reader.    Is there something on the LiveCycle server that needs to be configured for the iOS client?

    Hi, please review the FAQ referenced off of blogs.adobe.com/security/2011/10/just-released-adobe-reader-10-1-for-ios-and-android.html. Please make sure that you have a supported server version running, no problems with SSL, and a appropriately-configured policy. If you still experience problems, please contact Adobe Support to help debug your specific enviornment. Thanks!

  • Reader 9 does not open LiveCycle protected PDF's on OSX

    My daughter uses an electronic online learning environment at school. This website contains PDF's that are protected with Adobe LiveCycle Rights Management. But Adobe Reader (latest version 9.3.4) cannot open these PDF's. It shows an error dialog stating that "You can only open this document when connected to the network". As you might have guessed, we are connected to the network already.
    It gets even more interesting when we e-mail the PDF's to other people. These files can be opened under Windows and under Linux with no problems, in IE and FireFox. This even works without logging in to the e-learning website! But although it is possible to open the document on a Mac, which has a size of about 2.9 MB, its contents stays completely blank.
    I tried this on 3 Mac's, from 3 different networks, with all combinations of Safari, Firefox, Preview and Adobe Reader. With and without the OSX firewall enabled, and using both OSX 10.5 and 10.6. I am using the latest versions of all software, all with the default preferences after standard installation.
    I would really like some suggestions on how to solve this. The school cannot help, the e-learning platform company does not want to help because they do not support "individual cases" and the content provider (publisher of the PDF's) does not respond to my questions by e-mail.

    The error message is a bit misleading.
    This is most likely related to the certificate used by the browser to make the the HTTPS connection from the PDF to the Rights Management server.
    You have to make sure the certificate is installed properly in the browser you're using to avoid this error message.
    One way to quickly test is to hit https://<rights_management_servername>:<port> and see if the browser gives  you a prompt to install a certificate. If it does, then install it.
    Close the browser and try to hit that URL again. You want to make sure you can hit https://<rights_management_servername>:<port> without a prompt to install a certificate.
    This is actually what Acrobat/Reader is trying to do. Acrobat uses a browser object and if it can't connect to the the URL without a prompt, it'll throw the error message you're getting.
    I hpoe this helps.
    Jasmin

  • Unable to open an adobe pdf document on android.

    Have both nexus' and I am unable to open a pdf document. I have forwarded the pdf to an iphone user and they can open it
    please explain.

    When you say that the same PDF is opening fine on iPhone, do you know if Adobe Reader app is being used on iPhone as well?
    Would it be possible for you to share this document with us ([email protected], [email protected])?
    Thanks.

  • Adobe Reader for iOS cannot open IRM-protected PDF documents.

    Hi,
    trying to open IRM-protected documents on an iPhone or iPad.
    (Reader-version is 10.1.0 (49458) - on iOS5 final).
    When X509-authentication and anonymous authentication is switched on,
    there is an error-message, that the connection to the IRM-server failed.
    When only "Username/Password" authentication is switched on,
    there comes an different error like "Error opening the document".
    In this case, LiveCycle-WWW Server only shows two successful calls to server/info/ , but the next POST to /rmws/rest/secure/license/consume  is missing
    2011-10-20 12:27:33 192.168.0.42 GET /rmws/rest/secure/server/info - 443 - 192.168.10.10 HTTP/1.1 Adobe%20Reader/10.1.0+CFNetwork/548.0.3+Darwin/11.0.0 - lcrm.devrms64.local:443 200 0 0 389 1647 15
    2011-10-20 12:27:33 192.168.0.42 GET /rmws/rest/secure/server/info - 443 - 192.168.10.10 HTTP/1.1 Adobe%20Reader/10.1.0+CFNetwork/548.0.3+Darwin/11.0.0 - lcrm.devrms64.local:443 200 0 0 389 1647 15
    which authentication-methods are supported for IRM-docs on iOS?
    what could be the problem?
    Thanks,
    Dilettanto

    Dilettanto
    I have tried testing this and have had mixed results...  I was able to successfully open an RM'd PDF from one server, but receive a connection error when trying to access a document protected by a second RM server that I have access to.  The error reads...
    "Access to this document is restricted by this remote server: xxxx.xxxx.com, however we are unable to connect to it at this time.  Please try to open it later.  If you continue to see this message, check whether your device is supported by the server."
    Is this the same error that you are seeing? 
    What version of Rights Management (LiveCycle) are you using?  Can you access the server that LiveCycle is running on over HTTPS from a browser?  This will help determione if the SSL certificate is trusted on the device.
    I am testing using Reader for Android version is 10.1.0 (49458)
    Regards
    Steve

  • I am unable to open a large pdf document.

    Received a e-mail containing a a web site and document which should automatically open. It appears that the document is to long as shorter documents from the same provider do open.

    Can you download it and open it with a PDF reader, e.g. Adobe Reader or Foxit Reader?

  • Opening a protected pdf document on my iPhone

    I can access a website at work using Safari, but the document I want to read is a pdf with a password req'd to open it....I can't get the usual dialogue box to appear that will let me enter the password...any ideas?

    You will need to use an iCloud enabled app to open it. I'm not personally aware of an iCloud enabled PDF reader, but I'm sure if there's not one out there now, there will be soon.

  • OPen password locked PDF documents in Playbook

    Dear all,
    Could anyone advice the method to OPen password protected PDF documents using Playbook ?
    I know the passowrd, but the Playbook is not even asking for the password, instead it refuses to open the file - "CAN'T OPEN"
    kindly advice.
    Satish

    the OS is not the issue, it is the app with its limits.
    Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
    Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
    Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
    BESAdmin's, please make a signature with your BES environment info.
    SIM Free BlackBerry Unlocking FAQ
    Follow me on Twitter @knottyrope
    Want to thank me? Buy my KnottyRope App here
    BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

  • Will the new iPad open password protected PDF files?

    I attend college online, and have always had a problem viewing password protected PDF files on my iPad. Will the new iPad allow opening these files?
    Thank you!

    You can install the same iOS version running the new iPad onto your iPad.
    Download the free Adobe Reader app from the App Store. It opens password protected PDFs just like thee desktop version.

  • Password protected PDF document not opened with E7...

    Dear all,
    Password protected PDF document not opened with nokia E7-00. Previously I used nokia N79, that time I was able to open Password protected PDF file such as bank email statement etc. Now I can't.
    It is quite disappointing with this phone !

    hi mateys,
    you may want to search under "PDF" in the Nokia Store, as some solutions such as Picsel Smart Office exist, where they do open password-protected PDF's.

  • Unable to open any PDF document in Windream using Adobe Reader (11.0.9)

    Our company uses a document management system for storing and archiving important documents. Since updating to the latest version of Adobe Reader (11.0.9) last week, we are unable to open any PDF document using Adobe Reader. An AcroRd32.exe*32 process is launched, but the document will not open or display. Eventually we suffer a system crash. Opening any other PDF document (not stored in the archive management system) using Adobe Reader is fine. Documents can also be opened in the archive management system using Adobe Acrobat.

    Try disabling Protected Mode (see Pat's response here: Anyone having problems with the Acrobat Reader 11.0.9 update on Win7 X64?) and see if that helps...
    -Mike

Maybe you are looking for