Unable to open newly purchased book

Someone please help. I just bought an e-book, downloaded ADE to my laptop (w/windows) and went to put the book in my ADE library, but I'm getting the following error message:
"Connection Error Detected. Digital Editions could not connect to the fulfillment server. Please make sure you are connected to the internet."
There is nothing wrong with my internet connection.
How can I resolve this?

OK. So I finally chatted with the help desk...
They asked me to remove and re-install the software (that's a classic one).
Then they asked me to download a couple of e-books from http://www.adobe.com/products/digital-editions/eBook.html and to open them.
As both steps above worked, they told me I had a problem with the .acsm file so they could not help further...
But re-downloading and opening it directly from the online shop where I bought the ebook worked... Finally...

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Unable to open newly purchased book

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