Unable to open Office files

Hi,
Odd situation. I have a user unable to open the majority of their Office docs from a shared drive. However as an administrator if I log into the server open the file and close it then the user is able to open the document with no problems.
Is this something anyone has seen before. Not an issue with any other users.
Server is 2012 r2 and client is Win 7 with Off 2010.
I do use data deduplication if that has an effect.
Any ideas, im at a loss.
Thanks

Hi
Pilgrim99,
Have you right clicked the shared drive to make sure all permissions there where set?
Can any other users open the document on the shared folder? Please check if you have granted that user access to the
file.
If there is anything I can do for you regarding this issue, feel free to post back.
Best regards,
Greta Ge
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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