Unable to open or save documents in a lync conversation

when i have a conversation between more than 2 people, users have a problem with opening or saving attachments (basically you click the button to open and nothing happens or click save as you are able to browse to were you want to save the document but nothing
ever appears) this only seems to be a problem for external users, however if an external user sends a document, internal users can open it but not other external users.

First note that the file transferred is in peer-to-peer conversation or in a conference.
It is different in different scenarios.
Please check if other external users have the same problem.
It looks like a network issue. Check the firewall, make sure the file transfer is no blocked.
Lisa Zheng
TechNet Community Support

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Unable to open or save documents in a lync conversation

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