UNABLE TO OPEN PDF ATTACHMENTS IN E-MAIL

Over the past week,I have been unable to open PDF attachments in my AOL webmail. I encounter no problems with my Outlook Express e-mail. Why is this suddenly happening and how can I correct the problem?

To make sure that Adobe Reader is default,
goto Edit->Preferences->Select default PDF Handler. Check the value in the dropdown list "Select Adobe product". If the first value which appears is 'Adobe ReaderX', then Reader X is the default PDF Handler.
Also please let me know the OS you are using.
Is the problem also faced in AOL webmail with any other Adobe Product(like Acrobat X, Reader 9 etc.) if you are using/used any of them?
Thanks,
Shakti

Similar Messages

I am unable to open pdf attachments in my emails?

I have check my program files, i have adobe reader installed however when i have a pdf file in my emails i cant open the email?
Can you please advise how i can solve this?

Hi tillysingh,
Are you saying that you can't even open an email message that has a PDF attachment? Or, are you unable to open PDF files in attachments? What happens when you try? Do you get an error message?
Best,
Sara

Unable to open PDFs in received e-mail (Outlook)?

Unable to open PDFs received in Outlook (Office for Mac 2011). Adobe XI message displayed says "There was an error opening this document. The file is damaged and could not be repaired." Same PDFs attached to same mail messages open fine on iPad or iPhone. What could be the problem?

ivone dos santos,
Do you see a message like this when you open one of your PDF documents?
Your PDF document is a special type of form called a "dynamic XFA form". The message is displayed when a dynamic content is not supported by a PDF viewer.
As far as I know, no PDF viewers for iOS and Android mobile devices support dynamic XFA forms. Here are the examples of the iOS apps that do not support dynamic XFA forms.
Adobe Reader for iOS
Mail
Safari
iBooks
The PDF preview feature in Dropbox and other apps
The message is trying to tell you to use the latest desktop version of Adobe Reader, not the mobile version of Adobe Reader. I agree that the sentence, "You can upgrade to the latest version of Adobe Reader...", is somewhat misleading. The message is baked into the dynamic XFA form that was authored by Adobe LiveCycle (desktop app) without regard for non-desktop apps (i.e. mobile apps). Upgrading to the latest version of Adobe Reader for iOS would not help in this case.
Currently, the only option to view and fill out dynamic XFA forms is to use the desktop version of Adobe Reader.
Sorry for the confusion.

Unable to open PDF attachments in email - Lumia 92...

Hi,
I have installes PDF Reader app by Microsoft, but when try to open the PDF attachment in email, get fokkowing error.
Error Unable to open document.

cemdcem wrote:
i cant open pdf files i ve an error 80004004 and cant find anything about it
Do you have the updated version of PDF Reader installed in your phone ?

Unable to open pdf file sent thro' mail - error in file

Hi,
I am sending the RFQ smartform print as pdf attachment to inbox.
I am facing the a problem when i am trying to open the pdf which i have recieved in my inbox.
Error as below:
"Either not supported file type or file is damaged (it was sent as an attachment and was not decoded properly)"!!!
Can someone please help me to solve the issue.
Regards,
Chitra.P.S

find my code below:-
START-OF-SELECTION .
*       FORM ENTRY_NEU
FORM ENTRY_NEU USING RETURN_CODE US_SCREEN.
perform select_record.
DATA: LF_RETCODE TYPE SY-SUBRC.
PERFORM PROCESSING USING    US_SCREEN
                     CHANGING LF_RETCODE.
IF LF_RETCODE NE 0.
    RETURN_CODE = 1.
ELSE.
    RETURN_CODE = 0.
ENDIF.
ENDFORM.
convert pdf to xstring string
LOOP AT I_TLINE INTO LS_PDF.
    ASSIGN LS_PDF TO <FS_X> CASTING.
    CONCATENATE LV_CONTENT <FS_X> INTO LV_CONTENT IN BYTE MODE.
ENDLOOP.
* Convert xstring to binary table to pass
CALL FUNCTION 'SCMS_XSTRING_TO_BINARY'
    EXPORTING
      BUFFER     = LV_CONTENT
      IMPORTING
        output_length = v_lines_bin
    TABLES
      BINARY_TAB = LT_DATA.
DATA:
w_fmodule TYPE rs38l_fnam,
*w_cparam TYPE ssfctrlop,
*w_outoptions TYPE ssfcompop,
W_bin_filesize TYPE i, " Binary File Size
w_FILE_NAME type string,
w_File_path type string,
w_FULL_PATH type string.
Internal table to hold the OTF data
DATA:
t_otf TYPE itcoo OCCURS 0 WITH HEADER LINE,
Internal table to hold the data from the FM CONVERT_OTF
T_pdf_tab LIKE tline OCCURS 0 WITH HEADER LINE.
To display File SAVE dialog window
CALL METHOD cl_gui_frontend_services=>file_save_dialog
CHANGING
filename = w_FILE_NAME
path = w_FILE_PATH
fullpath = w_FULL_PATH
EXCEPTIONS
CNTL_ERROR = 1
ERROR_NO_GUI = 2
NOT_SUPPORTED_BY_GUI = 3
others = 4.
IF sy-subrc <> 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.
Use the FM GUI_DOWNLOAD to download the generated PDF file onto the
presentation server
CALL FUNCTION 'GUI_DOWNLOAD'
EXPORTING
BIN_FILESIZE = W_bin_filesize
filename = w_FULL_PATH
FILETYPE = 'BIN'
tables
data_tab = T_pdf_tab.
IF sy-subrc <> 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.
LOOP AT I_TLINE.
TRANSLATE I_TLINE USING '~'.
CONCATENATE WA_BUFFER I_TLINE INTO WA_BUFFER.
ENDLOOP.
TRANSLATE WA_BUFFER USING '~'.
DO.
I_RECORD = WA_BUFFER.
APPEND I_RECORD.
SHIFT WA_BUFFER LEFT BY 255 PLACES.
IF WA_BUFFER IS INITIAL.
EXIT.
ENDIF.
ENDDO.
* Create Message Body Title and Description
I_OBJTXT = 'RFQ print!'.
APPEND I_OBJTXT.
DESCRIBE TABLE I_OBJTXT LINES V_LINES_TXT.
READ TABLE I_OBJTXT INDEX V_LINES_TXT.
WA_DOC_CHNG-OBJ_NAME = 'RFQ smartform'.
WA_DOC_CHNG-EXPIRY_DAT = SY-DATUM + 10.
WA_DOC_CHNG-OBJ_DESCR = 'RFQ smartform'.
WA_DOC_CHNG-SENSITIVTY = 'F'.
WA_DOC_CHNG-DOC_SIZE = V_LINES_TXT * 255.
Main Text
CLEAR I_OBJPACK-TRANSF_BIN.
I_OBJPACK-HEAD_START = 1.
I_OBJPACK-HEAD_NUM = 0.
I_OBJPACK-BODY_START = 1.
I_OBJPACK-BODY_NUM = V_LINES_TXT.
I_OBJPACK-DOC_TYPE = 'RAW'.
APPEND I_OBJPACK.
Attachment (pdf-Attachment)
I_OBJPACK-TRANSF_BIN = 'X'.
I_OBJPACK-HEAD_START = 1.
I_OBJPACK-HEAD_NUM = 0.
I_OBJPACK-BODY_START = 1.
DESCRIBE TABLE I_OBJBIN LINES V_LINES_BIN.
READ TABLE I_OBJBIN INDEX V_LINES_BIN.
I_OBJPACK-DOC_SIZE = V_LINES_BIN * 255 .
I_OBJPACK-BODY_NUM = V_LINES_BIN.
I_OBJPACK-DOC_TYPE = 'PDF'.
I_OBJPACK-OBJ_NAME = 'RFQ'.
I_OBJPACK-OBJ_DESCR = 'RFQ print'.
APPEND I_OBJPACK.
CLEAR I_RECLIST.
I_RECLIST-RECEIVER = wa_SMTP_ADDR.
I_RECLIST-REC_TYPE = 'U'.
*I_RECLIST-com_type = 'INT'.
APPEND I_RECLIST.
CALL FUNCTION 'SO_NEW_DOCUMENT_ATT_SEND_API1'
EXPORTING
DOCUMENT_DATA = WA_DOC_CHNG
PUT_IN_OUTBOX = 'X'
COMMIT_WORK = 'X'
TABLES
PACKING_LIST = I_OBJPACK
OBJECT_HEADER = WA_OBJHEAD
CONTENTS_BIN = I_OBJBIN "changed on 03/09/2010
CONTENTS_TXT = I_OBJTXT
RECEIVERS = I_RECLIST
EXCEPTIONS
TOO_MANY_RECEIVERS = 1
DOCUMENT_NOT_SENT = 2
DOCUMENT_TYPE_NOT_EXIST = 3
OPERATION_NO_AUTHORIZATION = 4
PARAMETER_ERROR = 5
X_ERROR = 6
ENQUEUE_ERROR = 7
OTHERS = 8.
IF SY-SUBRC <> 0.
WRITE:/ 'Error When Sending the File', SY-SUBRC.
ELSE.
WRITE:/ 'Mail sent'.
ENDIF.

Unable to open pdf attachment

Receive error: - 'Cannot create file: file name. Right-click the folder you want to create the file in, and then click Properties on the shortcut menu to check your permissions for the folder'.
Have already tried: - clearing temp folder, repairing Outlook, creating new Outlook profile, other's can open same pdf, other pdf's can be opened from Outlook.
PC is Windows 7 x64, Adobe Reader XI
Any assistance greatly appreciated.

Hi, I am unable to open pdf attachments on pc-once i click on the pdf file box opens with "open"-"save" or "cancel" then windows explorer tries to open the doc but screen goes blank & then the prev box appears again: open/run/cancel-stuck in loop so just cancel out of it. any suggestions? thnks currently have adobe reader 9 on pc.

Opening Large PDF attachments in e-mail?

m trying to open large PDF attachments from e-mail (10-30mb) and either ipad says it can't open them "too large to read" or acts as though it will open but then doesn't open. Any tips on how to make this work?

I can open a 100mb pdf with iBooks.
Try a reset; Hold the Powerbutton and the Homebutton pressed at the same time untill the Apple logo turns up on your screen.

Recipients are unable to open my attachments.

Hi all,
First time posting so please excuse any misused terminology and the like. I'm having trouble with Mac Mail. I use iCloud mail for my service and I have my iCloud account connected to "Mail" on my iMac. I also have a Hotmail account connected to Mail that I occasionally use.
I recently tried to send a PDF to a Windows user using my iCloud account but they were unable to open the attachment. They could view the message fine and the attachment showed up but they were getting an error when they tried to open it. They also tried to save the attachment to their computer and then open it with no luck. When I took a look at the sent e-mail I was also unable to open the PDF. I was getting an error that read:
"Adobe Reader could not open 'Order Receipt.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an e-mail attachment and wasn't correctly decoded)."
So I tried again with another file type, this time it was a tiff image with similar issues. Still unable to open the file getting a different error message. I then tried using my Hotmail address as the sending e-mail account, still with no luck. I then was forced to use the Hotmail web site to send the mail and that worked fine, much to my chagrin. I then tried to send it via the web based version of iCloud which didn't seem to work from my end at first, I was unable to open the file by clicking on it, still receiving the same error message mentioned above but when I saved it to my downloads folder I was able to open it up clicking on the file from my downloads stack on the dock. Once it opened up this way I was also able to open it up by clicking on the file in the e-mail.
Upon further investigation, I noticed I was unable to open any attachments to an e-mail as soon as I attached them. When I attach a file by clicking and dragging the file into the e-mail, the icon shows up in the mail, which is strange because normally the attachments show up embedded in the e-mail, but when I click on them I get the error message and the file size for the attachment is 0KB. If I try to attach something using the paperclip icon at the top of the mail message a window opens up where I can select the file but when I select it and click "Choose File" the file selection window closes but nothing seems to have attached to the e-mail.
I've been researching this for a few days now and I've tried rebuilding my mailbox, to no avail.
Sorry if this is a little wordy but from what I've seen in forums, the more information you give on what you've done, the better.
Any clue what's going on?
Thanks in advance!

Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.
These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.
Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.
Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it. The headings “Step 1” and so on are not part of the commands.
Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
Step 1
Triple-click the line of text below on this page to select it:
kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}' | open -f -a TextEdit
Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). A TextEdit window will open with the output of the command. If the command produced no output, the window will be empty. Post the contents of the TextEdit window (not the Terminal window), if any — the text, please, not a screenshot. You can then close the TextEdit window. The title of the window doesn't matter, and you don't need to post that. No typing is involved in this step.
Step 2
Repeat with this line:
{ sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|org\.(amav|apac|cups|isc|ntp|postf|x)/{print $3}'; sudo defaults read com.apple.loginwindow LoginHook; sudo crontab -l; } 2> /dev/null | open -f -a TextEdit
This time you'll be prompted for your login password, which you do have to type. Nothing will be displayed when you type it. Type it carefully and then press return. You may get a one-time warning to be careful. Heed that warning, but don't post it. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.
Step 3
{ launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)/{print $3}'; crontab -l 2> /dev/null; } | open -f -a TextEdit
Step 4
ls -1A /e*/{la,mach}* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts .la* 2> /dev/null | open -f -a TextEdit
Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.
Step 5
osascript -e 'tell application "System Events" to get name of every login item' | open -f -a TextEdit
Remember, steps 1-5 are all copy-and-paste — no typing, except your password. Also remember to post the output.
You can then quit Terminal.

Unable to view PDF attachments from my iPhone.

I am using service called RightFax this service is send the faxes to clients mailboxs. I have been reported from clients that they are unable to view the attachmentson their iPhones, the attachment format is PDF. The attachment can be openned from any desktops and Android phones without any issue.
i can see attachment from on my iPhone but when i tab on it to view it it just scrolled up to the top of the mail. Also if i farward the same fax mail to my self then i can view the attachment.The IOS version is 7.1.
I contact the RightFax company to check with them why only attachments from fax mails with PDF format is not openning from iPhone devices from the first time, the company check theur services and do tests and reply me that there is no issue with their services since the PDF attachments are openned on android and desktops. They informed me that it might could be compatability issue between Exchange 2013 and apple that doesn't allowed PDF attachments to be openned from the first time, so they advised to contact Apple support to find out why PDFs are not openning when i initially attempt to download them.
I download third party mail client on my iPhone and all fax attachments are openned without problem.
Could anyone help me with this strange issue ??

RightFax advised you to contact Apple Support - this is NOT Apple Support but rather a public user to user technical support forum.
As far as I know, it is not possible to open PDF attachments on an iPhone, but it is on an Android phone, which is why you are having the problems - unless there is an app to help you that you can purchase in the app store, then there is not a lot you can do about this, except switch to an android phone, but as far as I know, you have never been able to open PDF documents on an iPhone.

Can Not Open PDF Attachments

I can not open PDF attachments from outlook 2010. I am running windows 8 and using Adobe version 11.0.2 If I save the file to desktop, then it will allow me to open it and print it.
Thanks in advance for yor help.
the error says it can not open the file because it is unsupported or corrupt.

If you can't open the attachment, have your client/ customer or whatever fix their defective copy of Outlook and send real mail attachments not TNEF encoded rubbish. They are spewing defective email every time they click send on a mail with an attachment.
See https://support.mozilla.org/en-US/kb/what-winmaildat-attachment

Some pdf attachments missing in mail 5.2

I fail to receive pdf attachments intermittently using Mail 5.2 running OS X 10.7.3 (Lion). When the attachments do not arrive, I see no paperclip in the attachments column. On a recent occasion, a colleague sent me three consecutive emails, each with 1-2 pdf files attached. The middle one (containing one pdf), shows no attachment in Mail. However, I know the attachment is there, because if I open it on my iPhone, I see the attachment. What's more, if I forward the email to myself from the iPhone, I can now see the attachment again. This has happened several times in the past as well. Any ideas?

I have the same problem, failing to receive pdf attachments intermittently using Mail 5.2 running OS X 10.7.3 (Lion), and not being counted among the attachments
Two times where I'm aware it happened, the sender had replied and included the attachments I had sent in my original message, and I'm wondering if those attachments somehow led to their own attachments not displaying and not even being counted in the e-mail window. "3 Attachments, 317 KB" displayed, but those were my three; clicking the "Save" drop-down menu listed only those 3 attachments of mine. In one case, I had them resend their attachments as a new e-mail, and that worked. Their 2 attachments totalled 941 KB, so Mail missed rather a lot by displaying just 317 KB.

I'm unable to email PDF attachments, this has started in the last 2 weeks - any clues why as other file types are sending?

I'm unable to email PDF attachments, this has started in the last 2 weeks - any clues why as other file types are sending?

Greetings,
That is rather strange. Attachments are attachments. The big difference between what will send and what won't is usually either who you are sending it to (wrong email address) or how big the attachment is (most email providers have a limit to the total message size between 10 MB and 20 MB).
-- What happens when you say you are "unable to email PDF attachments"? What error message do you get?
-- Are you sending these emails using the Mail program?
-- What is the file size of the PDF you are trying to send?
-- What happens if you compress the PDF before you email it (Highlight the PDF on the desktop and then go to File > Compress) ?
-- What happens if you send the PDF to yourself?
Cheers.

"Unable to Open" PDF attachment using BlackBerry PlayBook when message is received from Exchange 03

Hello,
Recently I have found that some users are having an issue with opening PDF attachments on the BlackBerry PlayBook using their Exchange 2003 accounts.
I have isolated the issued to only users on Exchange 2003 using activesync.
To resolve/workaround you can select and hold the attachment until you have the option to "Open" or "Save As". Select "Save As" and rename the attachment to the same name but include .pdf at the end of the file name. This allow the attachment to open in Adobe and show the PDF document in the email message correctly.
Messages where being recieved as .null attachments with same file name but no extension.
Hope this helps anyone.

Use this FM CALL FUNCTION 'SO_NEW_DOCUMENT_ATT_SEND_API1'
    EXPORTING
      DOCUMENT_DATA              = DOC_CHNG
importing
   sent_to_all                = sent_to_all
    TABLES
      PACKING_LIST               = OBJPACK
      OBJECT_HEADER              = OBJHEAD
      CONTENTS_BIN               = OBJBIN
     CONTENTS_TXT               = OBJTXT
      RECEIVERS                  = RECLIST
    EXCEPTIONS
      TOO_MANY_RECEIVERS         = 1
      DOCUMENT_NOT_SENT          = 2
      OPERATION_NO_AUTHORIZATION = 4
      OTHERS                     = 99.

I installed Firefox 3.6. Since then, I am unable to open pdf documents in Firefox. I get a black page. I tried opening the same document in Internet Explorer. It worked fine. I recently installed Nuance's pdf reader and thought that might be the problem.

I installed Firefox 3.6. Since then, I am unable to open pdf documents in Firefox. I get a black page. I tried opening the same document in Internet Explorer. It worked fine. I recently installed Nuance's pdf reader and thought that might be the problem. Uninstalled it. Still have the problem with Firefox.
== This happened ==
Every time Firefox opened

How about if you right click on the PDF and select Save Link As..., and then open it locally from within Reader? Does it work ok then? That might be a workaround until the issue within the browser is resolved.
Rob Jaworski
Intl Program Manager

Unable to open PDF in Web Browser and delay for printing

In my LAN, on several PCs running with Windows 7 (32 and 64 bits), I observe two problems with "Acrobat Reader XI":
- Delays / unable to open pdf files in the web browser (Internet Explorer).
- Delays in printing: for example it takes over 8 minutes to print a pdf file: 400kB for two pages (on different printers / models).
Here's the list of actions that I've allready tried to issue those problems:
For the Web Browser problem :
- Repair the "Acrobat Reader XI" installation.
- Uninstalling and Installing Acrobat Reader.
- In the web browser, disabling and activating the add-on (Adobe PDF Reader).
- Uninstall "Acrobat Reader XI" and install "Acrobat Reader X"
Temporary issue: downgrade to "Acrobat Reader 9", which solves the problem with the web browser.
For the printing delay:
- Repair the "Acrobat Reader XI" installation
- Change the printers drivers (install Universal Drivers PCL)
- Check the box: "Print As Image" before printing
Any Idea ?

You can get that error if there is still an old Adobe Reader plugin in the plugins folder in the Firefox program folder.
C:\Program Files\Mozilla Firefox\plugins\nppdf32.dll
See also http://kb.mozillazine.org/Adobe_Reader

UNABLE TO OPEN PDF ATTACHMENTS IN E-MAIL

Similar Messages

Maybe you are looking for