Unable to open pdf file using version 9.5.0 and 10.1.2 / Windows 7 HE / IE 9.0
My issue is very similar to Elaina920.
I have Adobe Reader version 9.5.0, running on Windows 7 Home Edition, using IE 9.0.5. When I attempt to open a pdf document from a secure site, a new window opens, but nothing happens....just a blank (white) screen.
When I try to do the same thing using IE 9.0 64-bit edition, a new window opens and I get a "Do you want to save...." dialog box. But when I click on Save or Save As and attempt to save it as a .pdf file, I get a "[file name] couldn't be downloaded" message.
Things I've already tried:
- IE / Tools/ Internet Options / Security / Custom Level / Downloads / File Download is enabled
- IE / Tools/ Internet Options / Programs / Manage Add-Ons / Adobe PDF Link Helper is enabled
- Checked for Adobe update and got "No Updates Available" message
- Ran Repair Adobe Reader Installation and re-started PC
- Upgraded to version 10.1.2 and applied patch program ==> no change in how the program works
Please help!
Thanks,
Ed.
Message was edited by: boguser
When using a 32-bit browser, the PDF document should open in the browser (using the Adobe Reader add-on).
When using a 64-bit browser, it will ask you if you want to save the document, or open in Adobe Reader.
If neither of these methods work, then it is the website that does not let you download the document (for whatever reason, e.g. server overload).
Try if you can open this document: http://kb2.adobe.com/cps/837/cpsid_83708/attachments/Acrobat_Reader_ReleaseNote_10.1.2.pdf
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