Unable to open PDFs in received e-mail (Outlook)?
Unable to open PDFs received in Outlook (Office for Mac 2011). Adobe XI message displayed says "There was an error opening this document. The file is damaged and could not be repaired." Same PDFs attached to same mail messages open fine on iPad or iPhone. What could be the problem?
ivone dos santos,
Do you see a message like this when you open one of your PDF documents?
Your PDF document is a special type of form called a "dynamic XFA form". The message is displayed when a dynamic content is not supported by a PDF viewer.
As far as I know, no PDF viewers for iOS and Android mobile devices support dynamic XFA forms. Here are the examples of the iOS apps that do not support dynamic XFA forms.
Adobe Reader for iOS
Mail
Safari
iBooks
The PDF preview feature in Dropbox and other apps
The message is trying to tell you to use the latest desktop version of Adobe Reader, not the mobile version of Adobe Reader. I agree that the sentence, "You can upgrade to the latest version of Adobe Reader...", is somewhat misleading. The message is baked into the dynamic XFA form that was authored by Adobe LiveCycle (desktop app) without regard for non-desktop apps (i.e. mobile apps). Upgrading to the latest version of Adobe Reader for iOS would not help in this case.
Currently, the only option to view and fill out dynamic XFA forms is to use the desktop version of Adobe Reader.
Sorry for the confusion.
Similar Messages
-
UNABLE TO OPEN PDF ATTACHMENTS IN E-MAIL
Over the past week,I have been unable to open PDF attachments in my AOL webmail. I encounter no problems with my Outlook Express e-mail. Why is this suddenly happening and how can I correct the problem?
To make sure that Adobe Reader is default,
goto Edit->Preferences->Select default PDF Handler. Check the value in the dropdown list "Select Adobe product". If the first value which appears is 'Adobe ReaderX', then Reader X is the default PDF Handler.
Also please let me know the OS you are using.
Is the problem also faced in AOL webmail with any other Adobe Product(like Acrobat X, Reader 9 etc.) if you are using/used any of them?
Thanks,
Shakti -
Unable to open pdf file sent thro' mail - error in file
Hi,
I am sending the RFQ smartform print as pdf attachment to inbox.
I am facing the a problem when i am trying to open the pdf which i have recieved in my inbox.
Error as below:
"Either not supported file type or file is damaged (it was sent as an attachment and was not decoded properly)"!!!
Can someone please help me to solve the issue.
Regards,
Chitra.P.Sfind my code below:-
START-OF-SELECTION .
* FORM ENTRY_NEU
FORM ENTRY_NEU USING RETURN_CODE US_SCREEN.
perform select_record.
DATA: LF_RETCODE TYPE SY-SUBRC.
PERFORM PROCESSING USING US_SCREEN
CHANGING LF_RETCODE.
IF LF_RETCODE NE 0.
RETURN_CODE = 1.
ELSE.
RETURN_CODE = 0.
ENDIF.
ENDFORM.
convert pdf to xstring string
LOOP AT I_TLINE INTO LS_PDF.
ASSIGN LS_PDF TO <FS_X> CASTING.
CONCATENATE LV_CONTENT <FS_X> INTO LV_CONTENT IN BYTE MODE.
ENDLOOP.
* Convert xstring to binary table to pass
CALL FUNCTION 'SCMS_XSTRING_TO_BINARY'
EXPORTING
BUFFER = LV_CONTENT
IMPORTING
output_length = v_lines_bin
TABLES
BINARY_TAB = LT_DATA.
DATA:
w_fmodule TYPE rs38l_fnam,
*w_cparam TYPE ssfctrlop,
*w_outoptions TYPE ssfcompop,
W_bin_filesize TYPE i, " Binary File Size
w_FILE_NAME type string,
w_File_path type string,
w_FULL_PATH type string.
Internal table to hold the OTF data
DATA:
t_otf TYPE itcoo OCCURS 0 WITH HEADER LINE,
Internal table to hold the data from the FM CONVERT_OTF
T_pdf_tab LIKE tline OCCURS 0 WITH HEADER LINE.
To display File SAVE dialog window
CALL METHOD cl_gui_frontend_services=>file_save_dialog
CHANGING
filename = w_FILE_NAME
path = w_FILE_PATH
fullpath = w_FULL_PATH
EXCEPTIONS
CNTL_ERROR = 1
ERROR_NO_GUI = 2
NOT_SUPPORTED_BY_GUI = 3
others = 4.
IF sy-subrc <> 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.
Use the FM GUI_DOWNLOAD to download the generated PDF file onto the
presentation server
CALL FUNCTION 'GUI_DOWNLOAD'
EXPORTING
BIN_FILESIZE = W_bin_filesize
filename = w_FULL_PATH
FILETYPE = 'BIN'
tables
data_tab = T_pdf_tab.
IF sy-subrc <> 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.
LOOP AT I_TLINE.
TRANSLATE I_TLINE USING '~'.
CONCATENATE WA_BUFFER I_TLINE INTO WA_BUFFER.
ENDLOOP.
TRANSLATE WA_BUFFER USING '~'.
DO.
I_RECORD = WA_BUFFER.
APPEND I_RECORD.
SHIFT WA_BUFFER LEFT BY 255 PLACES.
IF WA_BUFFER IS INITIAL.
EXIT.
ENDIF.
ENDDO.
* Create Message Body Title and Description
I_OBJTXT = 'RFQ print!'.
APPEND I_OBJTXT.
DESCRIBE TABLE I_OBJTXT LINES V_LINES_TXT.
READ TABLE I_OBJTXT INDEX V_LINES_TXT.
WA_DOC_CHNG-OBJ_NAME = 'RFQ smartform'.
WA_DOC_CHNG-EXPIRY_DAT = SY-DATUM + 10.
WA_DOC_CHNG-OBJ_DESCR = 'RFQ smartform'.
WA_DOC_CHNG-SENSITIVTY = 'F'.
WA_DOC_CHNG-DOC_SIZE = V_LINES_TXT * 255.
Main Text
CLEAR I_OBJPACK-TRANSF_BIN.
I_OBJPACK-HEAD_START = 1.
I_OBJPACK-HEAD_NUM = 0.
I_OBJPACK-BODY_START = 1.
I_OBJPACK-BODY_NUM = V_LINES_TXT.
I_OBJPACK-DOC_TYPE = 'RAW'.
APPEND I_OBJPACK.
Attachment (pdf-Attachment)
I_OBJPACK-TRANSF_BIN = 'X'.
I_OBJPACK-HEAD_START = 1.
I_OBJPACK-HEAD_NUM = 0.
I_OBJPACK-BODY_START = 1.
DESCRIBE TABLE I_OBJBIN LINES V_LINES_BIN.
READ TABLE I_OBJBIN INDEX V_LINES_BIN.
I_OBJPACK-DOC_SIZE = V_LINES_BIN * 255 .
I_OBJPACK-BODY_NUM = V_LINES_BIN.
I_OBJPACK-DOC_TYPE = 'PDF'.
I_OBJPACK-OBJ_NAME = 'RFQ'.
I_OBJPACK-OBJ_DESCR = 'RFQ print'.
APPEND I_OBJPACK.
CLEAR I_RECLIST.
I_RECLIST-RECEIVER = wa_SMTP_ADDR.
I_RECLIST-REC_TYPE = 'U'.
*I_RECLIST-com_type = 'INT'.
APPEND I_RECLIST.
CALL FUNCTION 'SO_NEW_DOCUMENT_ATT_SEND_API1'
EXPORTING
DOCUMENT_DATA = WA_DOC_CHNG
PUT_IN_OUTBOX = 'X'
COMMIT_WORK = 'X'
TABLES
PACKING_LIST = I_OBJPACK
OBJECT_HEADER = WA_OBJHEAD
CONTENTS_BIN = I_OBJBIN "changed on 03/09/2010
CONTENTS_TXT = I_OBJTXT
RECEIVERS = I_RECLIST
EXCEPTIONS
TOO_MANY_RECEIVERS = 1
DOCUMENT_NOT_SENT = 2
DOCUMENT_TYPE_NOT_EXIST = 3
OPERATION_NO_AUTHORIZATION = 4
PARAMETER_ERROR = 5
X_ERROR = 6
ENQUEUE_ERROR = 7
OTHERS = 8.
IF SY-SUBRC <> 0.
WRITE:/ 'Error When Sending the File', SY-SUBRC.
ELSE.
WRITE:/ 'Mail sent'.
ENDIF. -
Receive error: - 'Cannot create file: file name. Right-click the folder you want to create the file in, and then click Properties on the shortcut menu to check your permissions for the folder'.
Have already tried: - clearing temp folder, repairing Outlook, creating new Outlook profile, other's can open same pdf, other pdf's can be opened from Outlook.
PC is Windows 7 x64, Adobe Reader XI
Any assistance greatly appreciated.Hi, I am unable to open pdf attachments on pc-once i click on the pdf file box opens with "open"-"save" or "cancel" then windows explorer tries to open the doc but screen goes blank & then the prev box appears again: open/run/cancel-stuck in loop so just cancel out of it. any suggestions? thnks currently have adobe reader 9 on pc.
-
Unable to open PDFs with AR 11.0.9 on MacBook Pro due to updates.
Beginning in early Sept. 2014, unable to open PDFs from trusted sources on MacBookPro (MBP) OS 10.9.4 running current AR 11.0.9. Previously, these documents could be downloaded and opened. Interestingly, an iMAC running OS 10.7.5 running AR 10.1.2 can download and open these PDFs. PDFs created by MBP or received via email can be opened. AR on MBP has been uninstalled and reinstalled several times. Suggestions? Please ... no "go insert this code" responses.
MBP UserHi MBP User,
Are you still facing this issue?
Have you tried to uninstall and reinstall. Is this issue reproducible on other machines, if you have around you.
Regards,
Ajlan Huda. -
I installed Firefox 3.6. Since then, I am unable to open pdf documents in Firefox. I get a black page. I tried opening the same document in Internet Explorer. It worked fine. I recently installed Nuance's pdf reader and thought that might be the problem. Uninstalled it. Still have the problem with Firefox.
== This happened ==
Every time Firefox openedHow about if you right click on the PDF and select Save Link As..., and then open it locally from within Reader? Does it work ok then? That might be a workaround until the issue within the browser is resolved.
Rob Jaworski
Intl Program Manager -
I cannot open a .pdf in an incoming mail (Outlook 2010) with Acrobat Pro XI. It will only allow "preview". I have to copy and paste the .pdf to my desktop and then open it. What do I do to restore the 2x click in Outlook to open the .pdf? As of now, I get the following bracket opening on screen when I click on the Acrobat icon for attachment within the email: Thank you
Adobe Acrobat has stopped working
Windows can check online for a solution to the problem.
-Check online for a solution and close the program
-Close the program
Problem signature:
Problem Event Name: APPCRASH
Application Name: Acrobat.exe
Application Version: 11.0.7.79
Application Timestamp: 536b812b
Fault Module Name: Acrobat.dll
Fault Module Version: 11.0.7.79
Fault Module Timestamp: 536b80ff
Exception Code: c0000005
Exception Offset: 00cbf281
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txtHi Gary,
I have seen this issue occur with users who have this registry setting missing or have improper permissions.
When you double click the attachment to launch the pdf it is saved and opened from the temporary folder unless saved specifically to a location.
If you dont have the below mentioned registry key or improper permissions then attachments fail to open.
Please heck if the following reg key exists:
HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security
or
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\Outlook\Security
Value Name: OutlookSecureTempFolder
If the value exists, and if the value contains a valid path, Outlook 2010 uses that location for its temporary files.
If the registry value does not exist, or if the value points to an invalid location, Outlook 2010, Outlook 2007, or Outlook 2003 creates a new subdirectory under the Temporary Internet Files directory and then puts the temporary file in the new subdirectory. The name of the new subdirectory is unknown and is randomly generated, depending on your version of Outlook.
Please check the following key:
HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security
Note the location for: OutlookSecureTempFolder key
Check if the same folder exists in the following location and if not create a corresponding folder in the location on C:\Users\<User account name>\Appdata\Local\Software\Microsoft\Windows\......
Regards,
Rave -
Unable to open PDF in Web Browser and delay for printing
In my LAN, on several PCs running with Windows 7 (32 and 64 bits), I observe two problems with "Acrobat Reader XI":
- Delays / unable to open pdf files in the web browser (Internet Explorer).
- Delays in printing: for example it takes over 8 minutes to print a pdf file: 400kB for two pages (on different printers / models).
Here's the list of actions that I've allready tried to issue those problems:
For the Web Browser problem :
- Repair the "Acrobat Reader XI" installation.
- Uninstalling and Installing Acrobat Reader.
- In the web browser, disabling and activating the add-on (Adobe PDF Reader).
- Uninstall "Acrobat Reader XI" and install "Acrobat Reader X"
Temporary issue: downgrade to "Acrobat Reader 9", which solves the problem with the web browser.
For the printing delay:
- Repair the "Acrobat Reader XI" installation
- Change the printers drivers (install Universal Drivers PCL)
- Check the box: "Print As Image" before printing
Any Idea ?You can get that error if there is still an old Adobe Reader plugin in the plugins folder in the Firefox program folder.
C:\Program Files\Mozilla Firefox\plugins\nppdf32.dll
See also http://kb.mozillazine.org/Adobe_Reader -
I am unable to open pdf attachments in my emails?
I have check my program files, i have adobe reader installed however when i have a pdf file in my emails i cant open the email?
Can you please advise how i can solve this?Hi tillysingh,
Are you saying that you can't even open an email message that has a PDF attachment? Or, are you unable to open PDF files in attachments? What happens when you try? Do you get an error message?
Best,
Sara -
I am unable to open PDF files or run adobe flash when its needed I have downloaded it several times and tried updating it. NEED HELP
Adobe Acrobat NPAPI Plug-in, Version 11.0.04
Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.04 — from file “AdobePDFViewerNPAPI.plugin”.
application/pdf
Acrobat Portable Document Format
pdf
application/vnd.adobe.pdf
Acrobat Portable Document Format (Interim)
pdf
application/vnd.adobe.pdfxml
Acrobat XML Portable Document Format
pdfxml
application/vnd.adobe.x-mars
Acrobat XML Portable Document Format (Interim)
mars
application/vnd.adobe.xdp+xml
XML Data Package
xdp
application/vnd.adobe.xfd+xml
FormFlow99 Data File
xfd
application/vnd.adobe.xfdf
Acrobat Forms Data Format in XML
xfdf
application/vnd.fdf
Acrobat Forms Data Format
fdf
doubleTwist Web Plugin
doubleTwist Web Plugin — from file “doubleTwistWebPlugin.bundle”.
application/x-vnd-doubletwist
doubleTwist Web Plugin
Java Applet Plug-in
Displays Java applet content, or a placeholder if Java is not installed. — from file “JavaAppletPlugin.plugin”.
application/x-java-applet
Basic Java Applets
javaapplet
application/x-java-applet;deploy=10.25.2
Java applet
application/x-java-applet;javafx=2.2.25
Java applet
application/x-java-applet;jpi-version=1.7.0_25
Java applet
application/x-java-applet;version=1.1
Java applet
application/x-java-applet;version=1.1.1
Java applet
application/x-java-applet;version=1.1.2
Java applet
application/x-java-applet;version=1.1.3
Java applet
application/x-java-applet;version=1.2
Java applet
application/x-java-applet;version=1.2.1
Java applet
application/x-java-applet;version=1.2.2
Java applet
application/x-java-applet;version=1.3
Java applet
application/x-java-applet;version=1.3.1
Java applet
application/x-java-applet;version=1.4
Java applet
application/x-java-applet;version=1.4.1
Java applet
application/x-java-applet;version=1.4.2
Java applet
application/x-java-applet;version=1.5
Java applet
application/x-java-applet;version=1.6
Java applet
application/x-java-applet;version=1.7
Java applet
application/x-java-vm
Java applet
application/x-java-vm-npruntime
Java applet
QuickTime Plug-in 7.7.1
The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site. — from file “QuickTime Plugin.plugin”.
application/sdp
SDP stream descriptor
sdp
application/x-mpeg
AMC media
amc
application/x-rtsp
RTSP stream descriptor
rtsp,rts
application/x-sdp
SDP stream descriptor
sdp
audio/3gpp
3GPP media
3gp,3gpp
audio/3gpp2
3GPP2 media
3g2,3gp2
audio/aac
AAC audio
aac,adts
audio/ac3
AC3 audio
ac3
audio/aiff
AIFF audio
aiff,aif,aifc,cdda
audio/amr
AMR audio
amr
audio/basic
uLaw/AU audio
au,snd,ulw
audio/mid
MIDI
mid,midi,smf,kar
audio/midi
MIDI
mid,midi,smf,kar
audio/mp3
MP3 audio
mp3,swa
audio/mp4
MPEG-4 media
mp4
audio/mpeg
MPEG audio
mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a,mp3,swa
audio/mpeg3
MP3 audio
mp3,swa
audio/vnd.qcelp
QUALCOMM PureVoice audio
qcp,qcp
audio/wav
WAVE audio
wav,bwf
audio/x-aac
AAC audio
aac,adts
audio/x-ac3
AC3 audio
ac3
audio/x-aiff
AIFF audio
aiff,aif,aifc,cdda
audio/x-caf
CAF audio
caf
audio/x-gsm
GSM audio
gsm
audio/x-m4a
AAC audio
m4a
audio/x-m4b
AAC audio book
m4b
audio/x-m4p
AAC audio (protected)
m4p
audio/x-midi
MIDI
mid,midi,smf,kar
audio/x-mp3
MP3 audio
mp3,swa
audio/x-mpeg
MPEG audio
mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a,mp3,swa
audio/x-mpeg3
MP3 audio
mp3,swa
audio/x-wav
WAVE audio
wav,bwf
image/jp2
JPEG2000 image
jp2
image/jpeg2000
JPEG2000 image
jp2
image/jpeg2000-image
JPEG2000 image
jp2
image/pict
PICT image
pict,pic,pct
image/png
PNG image
png
image/tiff
TIFF image
tif,tiff
image/x-bmp
BMP image
bmp,dib
image/x-jpeg2000-image
JPEG2000 image
jp2
image/x-macpaint
MacPaint image
pntg,pnt,mac
image/x-pict
PICT image
pict,pic,pct
image/x-png
PNG image
png
image/x-quicktime
QuickTime image
qtif,qti
image/x-sgi
SGI image
sgi,rgb
image/x-targa
TGA image
targa,tga
image/x-tiff
TIFF image
tif,tiff
video/3gpp
3GPP media
3gp,3gpp
video/3gpp2
3GPP2 media
3g2,3gp2
video/avi
Video For Windows (AVI)
avi,vfw
video/flc
AutoDesk Animator (FLC)
flc,fli,cel
video/mp4
MPEG-4 media
mp4
video/mpeg
MPEG media
mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
video/msvideo
Video For Windows (AVI)
avi,vfw
video/quicktime
QuickTime Movie
mov,qt,mqv
video/sd-video
SD video
sdv
video/x-m4v
Video (protected)
m4v
video/x-mpeg
MPEG media
mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
video/x-msvideo
Video For Windows (AVI)
avi,vfw
SharePoint Browser Plug-in
Microsoft Office for Mac SharePoint Browser Plug-in — from file “SharePointBrowserPlugin.plugin”.
application/x-sharepoint
Microsoft Office for Mac SharePoint Browser Plug-in
Shockwave Flash
Shockwave Flash 11.9 r900 — from file “Flash Player.plugin”.
application/futuresplash
FutureSplash Player
spl
application/x-shockwave-flash
Shockwave Flash
swf
Silverlight Plug-In
5.1.20913.0 — from file “Silverlight.plugin”.
application/x-silverlight -
Using Reader, I am unable to open PDF's that have been downloaded from the web. I get he following error message:
This is a new problem. I can open other PDF's. I am using Reader 11.0.06 on a MacBook Pro with Mountain Lion.Quit Safari.
Go to: Mac HD/Library/Internet Plug-ins.
Trash the AdobePDFViewer.plugin and AdobePDFViewerNPAPI.plugin files.
Empty the trash.
Relaunch Safari and redownload the PDF.
Unfortunatelky you can't fix the "damaged" one, so just trash it too. -
Firefox is unable to open pdf files even with adobe reader
i am unable to open pdf documents with firefox . i have installed latest version of adobe reader for firefox but still i am having problem. older versions of mozilla do not have this problem
Try running Firefox in [[Safe Mode]] If it functions correctly, then one of your add-ons is the culprit.
-
Unable to open PDF directly if user use Acrobat 8
Unable to open PDF directly if user use Acrobat 8.
We are facing some problems in our production site. When user click PDF icon, "FileDownload" windows pops up, but it only has "Save" or "Cancel" button, so user needs to download and save the file to open.
I tested the following scenario using
We have facing problem with this visions IE 6.0 Acrobat 8.0 and IE7.0 Acrobat 8.0.
Mozilla 2.0 acrobat 8.0 working fine. The pdf contents are embedding fine the browser window
Does anyone have any experience with something of this nature?I must have missed the announcement - when did these forums change from Java language to IE/Adobe/Mozilla forums?
-
Adobe Reader 11 is unable to open PDF's from Internet Explorer 11
My boss is currently operating on the Adobe Reader 11 and often needs to use Internet Explorer 11 for certain programs.
Unfortunately the Adobe Reader is unable to open PDFs from Internet Explorer and often comes up with a message telling us that the file is either damaged, no longer exists or that there is a problem with the syntax. She does not have this problem with Google Chrome. We have tried several ideas regarding the security settings but nothing seems to correct the problem. Could someone shed some light on how to fix this error? -
Unable to open PDF files with Adobe Reader, Mac trying to open files with QuickTime instead, but not succeeding. HELP!
Hi BDAqua,
Thanks for the info, I dragged a PDF to desktop ctrl-, get info. change all to open with adobe.
Problem solved, many thanks for a quick response.
Barry69
Maybe you are looking for
-
Error when starting tomcat in win2000 pro
I have set up the required variables in order to run the startup.bat file and I get the following error when attempting to start it: java org.apache.tomcat.startup.Tomcat Exception in thread "main" java.lang.NoClassDefFoundError: org/apache/tomcat/st
-
I can't get my new Extreme to configure my existing Airport devices.
I'm replacing an older Extreme which connected to several Airport devices using 802.11n at 5ghz. The new Extreme is the latest version from the Apple store. The new one works fine - I can get to the Internet etc., but I haven't been able to get it to
-
Hi, Hope that this my guide help someone http://ubuntuforums.org/showthread.php?t=1004742 Br, Jari
-
I have an imac running on 10.5.8 and I want to upgrade to 10.6
I have an iMac running OS X leopard 10.5.8 and I want to upgrade to OS X Lion. I know I have to upgrade to 10.6 Leopard first but I cant find it. Can someone pls send me the links for the upgrades I need to do in order to upgrade to OS X 10.7.2 Lion
-
How the @#$& do I search for my questions in the forum???
I want to find my previous questions in this forum. This is easy in the Seamonkey forum, but appears impossible here???