Unable to open Public Folders in Outlook or OWA (Exchange 2010)

Exchange 2010 Public folders can not be opened from Outlook or from OWA, in the ADIS I do not see Folder Hierarchies. Under the public folder Management Console,i get an error that states "You cant perform this operation because public folder
database isnt mounted. Please mount it and try afain, It wsas running the command ger-publicfolder -getchildren -identity "\"-server 'MBXserver'"

Run "Get-PublicFolderDatabase" and see what it says the status of the database is. This error implies that the database in offline. You will also want to find the status of your public folder copies.
Get-PublicFolder -Recurse | Ft
or
Get-PublicFolder -Recurse | Export-Csv PublicFolderStatus.csv -NoTypeInformation
The first will work if you are checking a small number of folders, but you'll want the latter if you have many of them.

Similar Messages

Users could not open Public Folders in Outlook 2007 SP3.

Is anybody had this issue or probably know how to fix it?
We have Exchange 2013 server and users workstations with XP SP3 and Office 2007 SP3 installed. Exchange has users’ mailboxes and public folders. Public folders work OK until last week. Issue probably happened after latest CU update for Exchange 2013 installation.
Now users could not open Public Folders in their Outlook. The error is:
"Cannot expand the folder. Your profile is not configured. (/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=[email protected])"
And this "[email protected]" is public folder ContentMailboxGuid.
And this error message appears when user click on Public Folders \All Public Folders in Outlook. So company public folders do not even appear in All Public Folders folder. Users have Owner permissions for all Public Folders and Root Public folders.
Also one more error in Outlook about it:
“Cannot display the folder. Microsoft Office Outlook cannot access the specified folder location.”
One more issue is that previous Exchange 2007 server died (RAID died) so we had to delete it from AD and clean its records in ADSIEdit (CN=configuration,DC=.domainname,DC=.COM > CN=Services > CN=Microsoft Exchange > CN=Organization > CN= Administrative
Groups > CN=(Groupname) > CN=Servers >) and install new server with Exchange 2013, and import all users mailboxes from backup. Public folders were not migrated from the old server because of its death. We create new public folders in Exchange and
then manually import all folders from latest .pst backup using user Outlook.
And it work OK more than a month till last week.
Thanks,
Andrey

Hi Mavis,
Thank you for your answer.
I check permissions couple of times for both public folder and its root and both are granted for users as “Owner” and applied to public folder and its subfolders.
This server has 2 mailbox stores and both are currently mounted.
[PS] C:\Windows\system32>Get-MailboxDatabase -Status |fl name,mounted
Name    : Mailbox Database 2104233799
Mounted : True
Name    : MBDB1
Mounted : True
But when I check homeMDB property for Microsoft System Attendant in ADSIEdit I found that it is empty.
And it looks like System Attendant mailbox & service have been removed from Exchange 2013.
http://howexchangeworks.com/2013/05/cannot-open-microsoft-system-attendant-mailbox-error-during-exchange-2013-mailbox-move.html
and even from Exchange 2010.
http://blogs.msdn.com/b/dvespa/archive/2009/10/06/say-so-long-to-the-system-attendant-mailbox.aspx
Also I check arbitration mailboxes and all are looks to be in default database “Mailbox Database 2104233799” which is currently mounted.
[PS] C:\Windows\system32>Get-Mailbox -Arbitration |fl name,data*
Name     : FederatedEmail.4c1f4d8b-8179-4148-93bf-00a95fa1e042
Database : Mailbox Database 2104233799
Name     : SystemMailbox{1f05a927-77cc-4f5d-b5ca-667ea4256ff9}
Database : Mailbox Database 2104233799
Name     : SystemMailbox{bb558c35-97f1-4cb9-8ff7-d53741dc928c}
Database : Mailbox Database 2104233799
Name     : SystemMailbox{e0dc1c29-89c3-4034-b678-e6c29d823ed9}
Database : Mailbox Database 2104233799
Name     : Migration.8f3e7716-2011-43e4-96b1-aba62d229136
Database : Mailbox Database 2104233799
Thanks,
Andrey

Unable to Open Public folders from Windows XP after the upgrade of CU4 to Cu7

We still have few machines running windows Xp, who cannot access Public folders after the upgrade to the latest CU7. Is there any fix for it other than moving them to Windows 7?

Hi DNair,
Hope you are already upto date. But still just putting it through to cross check.
Outlook Versions Supported by Exchange 2013
The following Outlook client versions are fully supported by Exchange server 2013. Please bear in mind there’s a difference between what is supported and what might be compatible with Exchange 2013.All
of the Outlook versions listed below have been thoroughly tested by the Exchange Product group:
Outlook 2013
Outlook 2010 SP1 with November 2012 Cumulative Update ( available from
http://support.microsoft.com/kb/2687623 )
Outlook 2007 SP3 with November 2012 Cumulative Update ( available from
http://support.microsoft.com/kb/2687404 )
Entourage 2008 for Mac, Web Services Edition
Outlook for Mac 2011
Outlook clients earlier than Outlook 2007 are not supported.
Find and Manage
Outlook Updates here.
Regards,
Satyajit
Please “Vote As Helpful”
if you find my contribution useful or “Mark As Answer” if it does answer your question. That will encourage me - and others - to take time out to help you.

Unable to expand public folder in Outlook 2013 and Exchange 2013 CU6

Hello,
we have just migrated Exchange 2010 to 2013. Everything works great, except public folders, which we are not able to expand in Outlook 2013. Public folders can be added to OWA without any problem, so just the Outlook 2013 is a problem (we never tried any
other version, as all the e-mail clients installed here are Outlook 2013).
The public folders are visible under node Favorities in Outlook 2013, but whenever we click any folder, the Public folders disappear completely from the left navigation pane or the message is shown on the right pane, that the public folder cannot be opened.
When Outlook is started, a dialog is sometimes opened, which contains prefilled Microsoft exchange server, mailbox, button Check name, which is disabled. The only thing which can be done with that dialog is clicking the button Ok.
Any help is appreciated, the desperation level starts to be reaching max threshold.
Kind regards,
John.

Thank you for your quick response. I have tried removing and creating new Outlook profile many times, without any effect.
1) When I switch to the online mode, only the node All Public Folders is displayed in the left navigation pane and after I start the Outlook the dialog mentioned above is displayed. The node Favourities is not visible.
2) In offline node, node App Public folders is visible and whenever I click it, message "Cannot expand the folder" is shown. After checking Download favourities, the list of public folders is available, but whenever I click any folder, it shows
"We didn't find anything to show here." and "The folder is up to date." in the bottom status bar. The content is rendered correctly in OWA and these public folders contain many e-mails and subfolders. None of these is rendered in Outlook.
Thanks in advance for any tips and inspiration, we start to run out of ideas. I am more than sure that it will be something simple, but we can't still figure it out.

Unable to open iCloud folders in Outlook after upgrading to Windows 8.1

I have upgraded to Windows 8.1 yesterday, when I open my Outlook 2013, the iCloud in Calendar and People (contact) are not working. The error message is "The set of folders cannot be opened. The information store could not be opened".
I have reinstalled iCloud add in from Apple, it still cannot resolve the problem.

I have had the same problem.
I have deleted the icloud account in Outlook and reinstalled it again by "icloud system control".
Now I am able to access my icloud calender, etc. again.
Hope this helps, best, Peter.

Unable to access public folders on Exchange 2007 when user mailbox is on Exchange 2013

Hi
I have coexistence with Exchange 2007 and Exchange 2013. I've moved a mailbox to Exchange 2013 and now cannot view the public folders on Exchange 2007. The error message I get is "could not connect to the public folder server. microsoft exchange is
not available. either there are network problems or the exchange server is down for maintenance."
Mailboxes on Exchange 2007 do not have any problems viewing public folders. I can't migrate users to Exchange 2013 until this issue is resolved.
The IIS permissions to the Public virtual directory on Exchange 2007 is set to Intergrated Windows and Basic authentication.

Hi northerly,
I recommend you follow the steps below for troubleshooting:
1. Please run the Get-OutlookAnywhere cmdlet to verify the Outlook Anywhere settings on Exchange Server 2013 Client Access servers.
2. If "ExternalHostName" is set, and "ExternalClientAuthenticationMethod" is Negotiate, change "ExternalClientAuthenticationMethod" to something other than Negotiate.
3. If "InternaClientlAuthenticationMethod" is set to Negotiate, and "InternalRequireSSL" is True, change "InternalClientAuthenticationMethod" to something other than Negotiate, or change "InternalRequireSSL" to False.
What's more, here is a helpful KB for your reference.
Users of Exchange Server 2013 or Exchange Online can't open public folders or shared mailboxes on an Exchange 2010 or Exchange 2007 server
http://support.microsoft.com/kb/2834139/en-us
Hope my clarification is helpful.
If there are any problems, please feel free to let me know.
Best regards,
Amy
Amy Wang
TechNet Community Support

User Access to Public Folders Disappearing (Outlook 2013)

I have one particular user who is losing access to public folders in Outlook 2013. I have found that going to
File > Account Settings > Account Settings > Email [TAB] > Repair... and then following through that dialog temporarily restores public folder access after restarting Outlook. However, once Outlook is restarted
for 30-60 seconds, the public folders disappear again. This is only happening for this one user. They receive their public folder permissions via group membership. Other group members report no such issue. I had another user with identical permissions
log into the same workstation and they again had no issue.
What could be causing this? This is a particularly bothersome problem since this user happens to be the office scheduler and the calendar they schedule on is public (which, thanks to reduced functionality in Exchange 2013, is no longer accessible in OWA).
Tech specs: Exchange 2013 CU5 accessed from Outlook 2013 running on Windows 8.1 Update. Outlook did not log any events during the time when public folders were dropped, nor are there any network connectivity issues being logged.
Any ideas for resolving this?

Hi,
Please check the connection status for Outlook.
Press the CTRL key and right-click the Outlook icon in the notification area, then select Connection Status.
Please run the command get-mailbox administrator | fl defaul* to check the default public folder mailbox for this affected user.
Do you have mail-enabled public folders? If you have mail-enabled public folders, you can check if this user can view public folders in OWA.
If possible, please re-add the public folder permissions for this user to check result.
Best regards,
Belinda Ma
TechNet Community Support

Initializing Public Folders on Outlook start.

Are there any plans to include an options setting that would enable the initialization of public folders when Outlook starts?
I cannot be the only user that uses CRM or communications software that programmatically starts Outlook to enable the search for contacts in a shared store.
The GAL is not fit for this purpose as it cannot be edited by the very people that use it. The information cannot be enhanced by users and requires IT Admin to spend days just changing addresses and phone numbers.
As events are ignored during programmatic start I cannot use a macro to touch the public folders either.
I'd rather have a performance issue once each morning than no central contacts list at all.
Has anyone else found a solution to this?

Hi,
According to your description, the issue seems to be related to Outlook 2013 machine. Please try the following steps to troubleshoot it:
1. Change another computer with Outlook 2013 to check whether the issue persists.
2. If the issue doesn’t happen in other computer but in the specific computer, please check whether there is any Anti-virus in the machine scanning all incoming and\or outgoing mails. If it is, please disable it.
3. Start Outlook in safe mode(Start > Run >type “Outlook /safe”> Enter) to have a try.
4. If the issue persists in Outlook Safe mode, I suggest we can try to perform a clean boot in your Windows for more troubleshooting:
http://support.microsoft.com/kb/929135/en-us
Regards,
Winnie Liang
TechNet Community Support

Public folders and outlook 2011 for Mac

Hi
I can' find the clear answer for the following. I appreciate your response
1. Pure exchange 2013 with public folders. Does outlook 2011 for MAC support public folders in this scenario
2. exchange 2013 in coexistence with exchange 2010, 2007. Does outlook 2011 for MAC support accessing the legacy public folders in this scenario?
Thank you

How about these links? They say that outlook 2011 does NOT support modern public folders in 2013 (Question 1)
http://manageweb.it-radix.com/support/kb/default.asp?id=2128
http://hosting.intermedia.net/support/kb/default.asp?id=2408

Problems with a shared calendar using Outlook 2007 and Exchange 2010

Hello all,
We are having a problem with sharing a calendar using Outlook 2007 and Exchange 2010.
I will start with some background. I have just started my position with this company. I have been working with networks for awhile at the small business level. I have not had much production experience with exchange. There is only myself and my supervisor
who has inherited a midsized network which was built by five previous techs that are no longer with the company. Of course, the previous techs did not leave much documentation, so the original hows and whys for our system setup has been lost.
One of the managers has a calendar she shares with some of our users. I believe this calendar has been in use since sometime in 2006. A mailbox was created to hold this calendar to keep it separate from the managers calendar. I am not sure what version
of exchange they were using at that time, but I assume there was one or two migrations of it getting to its current state on our exchange 2010 server. At some point it was observed that the other workers she was sharing with were not able to access it correctly.
I am not fully sure what the original problem was (possibly some people not being able to see or connect to the calendar), but it was decided to give everyone who needed access to this calendar full access permissions through exchange. Correct me if I
am wrong, but I believe that gave everyone connected the ability to do anything with the calendar. Of course the manager was not happy about that. This is where I started working on the problem.
I removed everyone, except the manager who wants to control the calendar, from having "Full Access Permissions". This did have the effect of making some people just able to see the calendar and not make changes. Though there were others that were
able to connect to the calendar who I thought would not be able to. The manager that originally created the calendar did try to manage access to it through the Outlook interface, though it currently does not seem to be fully in effect.
So, to get to the point of what we are trying to do, is there a way to get the original manager back into control of the calendar though Outlook? It would be preferred to be able to keep the history of what they tracked of this calendar, so starting a new
one would be something we would rather avoid. After that, getting all of the users that need to connect to the calendar reconnected with the correct access permissions and making sure they are all synchronized.
I realize this is a big mess, and your help would be greatly appreciated.

Hi Nigel,
How is the impact, just one user or all users, Outlook or OWA?
If just one user, it seems like an issue on the Outlook Client side.
Please trying to re-create new profile to fresh the caches.
Please runing Outlook under safe mode to avoid some AVs, add-ins and firewall.
Found a similar thread for your reference:
Calendar Sharing not available error message
http://social.technet.microsoft.com/Forums/exchange/en-US/d9b33281-d7bb-4608-8025-16fb26643d0d/calendar-sharing-not-available-error-message?forum=exchangesvrclientslegacy
Hope it is helpful
Thanks
Mavis
Mavis Huang
TechNet Community Support

Import contacts outlook web app exchange 2010

How to import contacts into outlook web app exchange 2010 ? Or how to import vcard files into outlook web app ?

It is correct. Vcard and Vcalendar is a feature of Outlook.
You should import Vcard with Outlook.
How to use the vCard feature in Outlook
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Sync Sharepoint 2013 task on outlook running on Exchange 2010

Sync SharePoint 2013 task on outlook running on Exchange 2010,Getting error:
"We weren't able to sync your tasks. This could be because your mailbox is on an Exchange server that isn't supported for syncing tasks. Please contact your administrator for more help."..Please
help!!
SharePoint 2010 task list sync with outlook running on exchange 2010 works successfully without any error...But how to do with sharePoint 2013

Hi Mohit,
The "Sync to Outlook" button is a new feature in SharePoint 2013 and is different from the "Connect to Outlook" button in SharePoint 2010, and this feature also needs the Exchange Server 2013 installed in your environment, you can read the following article
for details.
You can get the "Connect to Outlook" button back (like SP2010) by disabling the "Exchange Task Sync feature" from CA without installing Exchange 2013, the following is extracted from the white paper.
"How to disable SharePoint Server and Exchange Server integration.
To disable it, you turn off the Farm Level Exchange Task Sync feature by going to Central Administration -> Manage farm features. This action deletes the timer job and disables the UI integration, bringing back the legacy sync behavior to Outlook. "
http://support.microsoft.com/kb/2876938
http://www.microsoft.com/en-us/download/details.aspx?id=38799
Thanks
Daniel Yang
TechNet Community Support

Users unable to create or delete folders in migrated public folders using Outlook

We have an Exchange 2013 CU3 environment migrated from Exchange 2007.
The public folder migration was completed over the weekend.
The environment has several public folder mailboxes.
Post migration users are unable to create/delete new sub folders, or modify permissions using Outlook on any of the migrated public folders. Users can however create new top level folders using outlook. They can also create and delete new posts
in migrated public folders.
Admins are able to create folders and set permissions on migrated folders using the EAC.
Test User accounts used for testing are set to use the Primary Hierarchy mailbox as their default public folder mailbox.
Test Users have been given Owner permissions from the root down on the folders we are testing with.
We have tested with Outlook 2010 and 2013 getting the same "Cannot create the folder" error.

Further testing
We moved a top level folder from a secondary PF mailbox to the primary PF mailbox using the New-PublicFolderMoveRequest command in powershell.
After the move completed we could create new folders under the moved top level folder.
The top level folder that was moved had it's own sub-folders that we did not move to the primary mailbox. (We didn't move the whole branch.. Just the top level folder)
We still cannot create or modify the existing sub-folders after moving the top level folder.
We then moved the newly created sub-folder to a secondary PF mailbox.
At that point we could no longer create sub-folders in the folder form outlook.
From what I can tell you can only create new sub-folders in folders homed to the primary PF mailbox when using outlook.
Is this a bug or as designed?
According to this Tech ed presentation Clients connecting to a secondary PF mailbox should have folder changes proxy to the primary PF mailbox.. (See slide 10)
http://channel9.msdn.com/Events/TechEd/NorthAmerica/2013/OUC-B329#fbid=
Update : 2-5-2014
Not much new to report other than it appears that users need to be homed to the primary PF mailbox to delete calendar meetings.
Opened a ticket with Premier support.
Update 2-11-2014
Premier support continues to look into the issue. No ideas as to the cause yet.
2-24-13
Still no resolution from support or even a clue what is causing this.

Cannot expand public folders in Outlook but can in OWA

Hi All,
I have a problem which I hope some one might be able to shed some light on. Firstly, the environment is Exchange 2010 (v 14.01.0438.000) and all clients use Outlook 2007. We have one user in the organisation who recently noticed that he cannot expand public
folders. He had been able to do so a couple of months back but could not pin point the time it stopped working. The error received reads :-
"Cannot expand the folder. The set of folders cannot be opened. The attempt to log on to Microsoft Exchange has failed."
I thought that this might be a permissions issue but this particular user can access the public folders via OWA. Also, my AD account was a copy of this user's and I can access public folders without issue.
I have tried the following so far :-
Tried running Outlook in safe mode
Tried recreating the Outlook profile.
Tried creating a new Outlook profile on a different client PC.
Tried running Outlook in cached an online modes.
Ran Exchange BPA and found no issues.
Checked ADSIedit for old administrative groups left over from past migrations.
used the test-outlook connectivity cmdlet from powershell which ran it's tests successfully.
This user originally set up all the public folders and was still listed as the owner of all of them.
Tried creating a new public folder.
Checked for an Outlook update that had caused a similar issue.
All the above failed to progress the situation. I have come across posts online that sound very similar, one stated that a Microsoft tech had found a permission that wasn't correct but didn't list which permission and the other related to an update to Outlook
that had triggered it. I can confirm it's not the update and I have checked permissions in the public folder management utility in Exchange. Also, my AD account is a copy of his and I can access the folders without issue.
I have also considered what may have changed on the network recently. The only major change has been a new admin password but I cannot see how that would be relevant.
Any help would be hugely appreciated!
Thanks in advance!

Hello John: We are having the exact same issue. Thank you for the great description, it hits the nail on the head for an issue that is tough to explain. Did rebuilding the mailbox fix the problem? We thought a next step would be to create a new
AD profile for the user all together, although replacing the user herself would be easier for us. She obviously caused this problem and will most likely cause us more problems that might be worse if she keeps clicking and sliding on every thing that
is shiny to see what it does..
I can only surmise that CaRa ChEn has decided to "better understand customer views on social support experience" elsewhere. I think the only logic for the mailbox suggestion would be "grasping for straws" and it is the only thing you have not tried
so far. (Other than replacing the user). Pactera employees get points for being the first to reply to a question and the first to have a suggestion marked as helpful as well as the sheer quantity of replies to the forums that are made. High
value is placed on moving posts to different forums as well so I thought I would ask quick before the thread gets shoveled somewhere else.. If she needs help with the interview project she can find plenty of my thoughts here in the community.
Thanks again, and we will reply back if replacing the user (account) does NOT solve the problem, otherwise one can assume we are happy campers again our new employee and remember just because it is blinking does not mean you should click on it. :)
Best regards,
RickkEE

Can't Access Public Folders Within Outlook, But Can Through Web Access

Hi all,
I have an Exchange 2010 Server (V14.02.0387.000) with clients using Outlook 2007-2013. Until recently all users could access all public folders without issue. However, since moving the location of the public and private mailboxes on the server (to new drives
with more space and defragging etc), a number of users are unable to access the public folders, getting error "Cannot expand the folder. the attempt to log on to Microsoft Exchange has failed". However, when they log in through Outlook Web Access,
they can view the public folders without issue.
I've tried restarting all the Exchange services, as well as multiple reboots of the server.
Many thanks in advance.
Bob

I'm going to start with some general advice. Don't bother running ESEUTIL anymore to reduce database sizes. If you find you need to do that, simply create a new database, move all the mailboxes to it, and then delete the old database.
If you created a new public folder database, did you change the mailbox databases to point to it using Set-MailboxDatabase -PublicFolderDatabase?
Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

Unable to open Public Folders in Outlook or OWA (Exchange 2010)

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