Unable to open reports with Web intelligence

Hi there,
We are unable to open reports using Webi Intelligence.  Error of "Session is closed(Error: INF)" apears.
I have restarted the SIA and Apache services with no luck.
Version : Business Objects XI3, Edge Series professional
Kind regards,

Try changing the idle connection timeout on your Web Intelligence Processing Server to 60 minutes (from the CMC).
If this doesn't work, please add a trace to the Web Intelligence Processing Server (add a -trace to the command line parameters of the server). and post the log for the relevant time period.

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