Unable to open RH 8 in Win Vista

Hi,
You might notice that I haven't posted much to the forum. That is because I've been very satisfied with RoboHelp 8, up to this point.
My company bought RH 8 in Aug 09, and I've used it regularly since then. Usually when we come out with a new release of our product, I've written the online help first, and the paper documentation after that. This time, I've done things differently, and done the paper documentation first. As a result, I haven't used RoboHelp for several months. I tried to open it yesterday, and it will NOT open. When the splash screen displays, it gets to where the HTML drivers are being loaded, and stops at that point. So, here is what I've done.
1. Tried to open a sample project by clicking on an XPJ file. No luck. I deleted the CPD file for that project, and again tried to open it. No luck.
2. Defragged the computer, tried to open RH 8, no luck.
3. Completly deleted RH 8, and installed a new instance. No luck
4. Deleted installed software that had been installed since RH 8. No luck
I don't have an older restore point to which I can go back. All of my projects (3 major ones) have been worked on in my computer, not on the network.
I'm sure that there is something that I've overlooked, but it doesn't come to mind at the moment. I've consulted with some of the IT people in our company, and they haven't suggested anything else either.
Any input that would help me resolve this problem would be truly appreciated. Thanks in advance,
Vic

Hi Vic.
I fear my previous response may have been incorrect as the dependency between RH and MS Word was removed in RH8. Peter Grainge seems to think there was a similar problem recently that was solved by a new Windows profile. try creating a new user on the PC or logging on with another user. That should help narrow down the problem.
The RoboColum(n)
@robocolumn
Colum McAndrew

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<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
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<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
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<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
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<EventRecordID>850088</EventRecordID>
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<Execution ProcessID="888" ThreadID="1056" />
<Channel>System</Channel>
<Computer>CORP-DC6.corp.com</Computer>
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<Data Name="SupportInfo2">1632</Data>
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Event ID: 40961
Task Category: None
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Keywords:
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<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="LsaSrv" Guid="{199FE037-2B82-40A9-82AC-E1D46C792B99}" />
<EventID>40961</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2013-07-24T14:55:13.262489200Z" />
<EventRecordID>850092</EventRecordID>
<Correlation />
<Execution ProcessID="504" ThreadID="1332" />
<Channel>System</Channel>
<Computer>CORP-DC6.corp.com</Computer>
<Security UserID="S-1-5-18" />
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<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-DfsSvc" Guid="{7DA4FE0E-FD42-4708-9AA5-89B77A224885}" EventSourceName="DfsSvc" />
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<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-07-24T14:55:24.000000000Z" />
<EventRecordID>850102</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>CORP-DC6.corp.com</Computer>
<Security />
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<EventData Name="DfsNoTrustedDomainInfo">
<Binary>B5060000</Binary>
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Log Name: System
Source: Microsoft-Windows-Security-Kerberos
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Event ID: 4
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: CORP-DC6.corp.com
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<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Security-Kerberos" Guid="{98E6CFCB-EE0A-41E0-A57B-622D4E1B30B1}" EventSourceName="Kerberos" />
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<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-07-24T14:57:44.000000000Z" />
<EventRecordID>850163</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>CORP-DC6.CORP.com</Computer>
<Security />
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<Data Name="Server">host/corp-dc1.corp.com</Data>
<Data Name="TargetRealm">CORP.COM</Data>
<Data Name="Targetname">cifs/corp-dc1.corp.com</Data>
<Data Name="ClientRealm">CORP.COM</Data>
<Binary>
</Binary>
</EventData>
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Source: Microsoft-Windows-CertificationAuthority
Date: 7/24/2013 10:55:13 AM
Event ID: 91
Task Category: None
Level: Error
Keywords: Classic
User: SYSTEM
Computer: CORP-DC6.corp.com
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Could not connect to the Active Directory. Active Directory Certificate Services will retry when processing requires Active Directory access.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-CertificationAuthority" Guid="{6A71D062-9AFE-4F35-AD08-52134F85DFB9}" EventSourceName="CertSvc" />
<EventID Qualifiers="49754">91</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-07-24T14:55:13.000000000Z" />
<EventRecordID>254767</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>CORP-DC6.corp.com</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData Name="MSG_E_DS_RETRY">
</EventData>
</Event>
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Source: Microsoft-Windows-CertificationAuthority
Date: 7/24/2013 10:55:30 AM
Event ID: 44
Task Category: None
Level: Error
Keywords: Classic
User: SYSTEM
Computer: CORP-DC6.corp.com
Description:
The "Windows default" Policy Module "Initialize" method returned an error. Logon failure: unknown user name or bad password. The returned status code is 0x8007052e (1326). The Active Directory containing the Certification Authority could not be contacted.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-CertificationAuthority" Guid="{6A71D062-9AFE-4F35-AD08-52134F85DFB9}" EventSourceName="CertSvc" />
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<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-07-24T14:55:30.000000000Z" />
<EventRecordID>254773</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>CORP-DC6.corp.com</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData Name="MSG_E_POLICY_ERROR">
<Data Name="PolicyModuleDescription">Windows default</Data>
<Data Name="MethodName">Initialize</Data>
<Data Name="ErrorCode">0x8007052e (1326)</Data>
<Data Name="param4">The Active Directory containing the Certification Authority could not be contacted.
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<Data Name="ErrorString">Logon failure: unknown user name or bad password.</Data>
</EventData>
</Event>
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Date: 7/24/2013 10:55:31 AM
Event ID: 6
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: CORP-DC6.corp.com
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Automatic certificate enrollment for local system failed (0x8007052e) Logon failure: unknown user name or bad password.
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<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-CertificateServicesClient-AutoEnrollment" Guid="{F0DB7EF8-B6F3-4005-9937-FEB77B9E1B43}" EventSourceName="AutoEnrollment" />
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<Keywords>0x80000000000000</Keywords>
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Thank you for the quick response!
Windows firewall is disabled for all network profiles.
We have do have 7 DC's in the forest. here's an image i created a while back that lists our DC's and shows the replication partners (not really relevant, but this shows the DC's) http://i.imgur.com/AtjGuiM.jpg
I believe May 27 was a date in which we performed maintenance/upgrades on our vmware virtual hardware on this VM; when we upgraded the virtual hardware, it created a new NIC device on this server (which is how the system lost it's IP address configuration).
Today, I assigned the correct IP to the 'new' NIC.
will look at link about Kerberos
I'm unfortunately not familiar enough with the purposes of the internal vs external forwarders to comment on this or make a change at this time.
IPConfig info shown below
DNS is AD integrated, each domain has it's own DNS servers and have conditional forwarders to point to the other domain when appropriate. I believe each DC is also running DNS, but via DHCP we only pass out at most two DNS servers to client systems (main
office, it's 192.168.1.7, 192.168.1.8)
C:\Users\daniel_da>ipconfig -all
Windows IP Configuration
Host Name . . . . . . . . . . . . : CORP-DC6
Primary Dns Suffix . . . . . . . : corp.com
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : corp.com
sibling.com
sub.corp.com
Ethernet adapter Local Area Connection 2:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/1000 MT Network Connection #
2
Physical Address. . . . . . . . . : 00-50-56-AD-5C-29
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::f43a:f215:c266:5a70%14(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.190(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 285233238
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-F5-25-A1-00-50-56-AD-5C-29
DNS Servers . . . . . . . . . . . : 192.168.1.8
192.168.1.7
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{5B04D7AC-9161-4A51-9ADC-166E37EE4D0E}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\daniel_da>
C:\Documents and Settings\daniel_da>ipconfig -all
Windows IP Configuration
Host Name . . . . . . . . . . . . : corp-dc1
Primary Dns Suffix . . . . . . . : corp.com
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : corp.com
sibling.com
sub.corp.com
Ethernet adapter Local Area Connection 3:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/1000 MT Network Connection
Physical Address. . . . . . . . . : 00-50-56-AD-29-1D
DHCP Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.1.8
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.8
192.168.1.7
Primary WINS Server . . . . . . . : 192.168.1.7
C:\Documents and Settings\daniel_da>
C:\Documents and Settings\daniel_da>ipconfig -all
Windows IP Configuration
Host Name . . . . . . . . . . . . : CORP-DC2
Primary Dns Suffix . . . . . . . : corp.com
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : corp.com
sibling.com
sub.corp.com
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : VMware Accelerated AMD PCNet Adapter #3
Physical Address. . . . . . . . . : 00-50-56-AD-67-B0
DHCP Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.1.7
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.7
192.168.1.8
Primary WINS Server . . . . . . . : 192.168.1.7
C:\Documents and Settings\daniel_da>
C:\Documents and Settings\daniel_da>ipconfig -all
Windows IP Configuration
Host Name . . . . . . . . . . . . : sub-dc2
Primary Dns Suffix . . . . . . . : sub.corp.com
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : sub.corp.com
corp.com
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : VMware Accelerated AMD PCNet Adapter
Physical Address. . . . . . . . . : 00-50-56-AD-39-7E
DHCP Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.1.136
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.8
192.168.1.7
C:\Users\daniel_da>ipconfig -all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Sibling-DC3
Primary Dns Suffix . . . . . . . : sibling.com
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : sibling.com
corp.com
Ethernet adapter Local Area Connection 2:
Connection-specific DNS Suffix . : corp.com
Description . . . . . . . . . . . : Intel(R) PRO/1000 MT Network Connection #
2
Physical Address. . . . . . . . . : 00-50-56-AD-6E-97
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::7c97:854f:8bf5:efdb%17(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.147(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, May 27, 2013 2:53:39 PM
Lease Expires . . . . . . . . . . : Thursday, July 25, 2013 2:56:42 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.7
DHCPv6 IAID . . . . . . . . . . . : 285233238
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-B5-55-91-00-50-56-AD-6E-97
DNS Servers . . . . . . . . . . . : 192.168.1.8
192.168.1.7
Primary WINS Server . . . . . . . : 192.168.1.7
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.occfiber.com:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : corp.com
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Documents and Settings\daniel_da>ipconfig -all
Windows IP Configuration
Host Name . . . . . . . . . . . . : corpsite3-dc7
Primary Dns Suffix . . . . . . . : corp.com
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : corp.com
sibling.com
sub.corp.com
Ethernet adapter Dallas:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : BASP Virtual Adapter
Physical Address. . . . . . . . . : 00-19-B9-EA-65-FA
DHCP Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.35.7
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.35.1
DNS Servers . . . . . . . . . . . : 192.168.35.7
C:\Documents and Settings\daniel_da>ipconfig -all
Windows IP Configuration
Host Name . . . . . . . . . . . . : siblig-dc1
Primary Dns Suffix . . . . . . . : siblingsite2.com
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : sibling.com
corp.com
Ethernet adapter smpdc1_nw:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : BASP Virtual Adapter
Physical Address. . . . . . . . . : 00-14-5E-2B-0D-88
DHCP Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 172.20.24.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 172.20.24.5
DNS Servers . . . . . . . . . . . : 172.20.24.2
172.20.24.221

Unable to open the export file during Import ABAP phase on tar(System copy)

Hi Experts,
We are encountering the following error during Import ABAP phase on target system as we are performing system copy on target system as part of hardware migration(Data center migration).
Scenario:
Sourrce system - BI- ABAP(7.01), Win 2003 x64 unicode,Oracle 10.2.0.4
Target system - BI-ABAP(7.01), Win 2008 R2 unicode, Oracle 11.2.0.1
Actually on source system the data has been generated using migration monitor by using table splitting option and transferred on target system thru ftp option.
During Import process while selecting the Database installation type we have selected the installation method as "Standard systemcopy/Migration(load based)" and not checked the option "Start Migration montior Manually".
As far as my concern this error has nothing to do with this selection.please correct me If i am wrong.
T:\usr\sap\BWS\SYS\exe\uc\NTAMD64\R3load.exe: START OF LOG: 20110428082000
T:\usr\sap\BWS\SYS\exe\uc\NTAMD64\R3load.exe: sccsid @(#) $Id: //bas/701_REL/src/R3ld/R3load/R3ldmain.c#5 $ SAP
T:\usr\sap\BWS\SYS\exe\uc\NTAMD64\R3load.exe: version R7.01/V1.4 [UNICODE]
Compiled Feb 24 2009 23:41:07
T:\usr\sap\BWS\SYS\exe\uc\NTAMD64\R3load.exe -dbcodepage 4103 -i test_MIGKEY.cmd -l test_MIGKEY.log -K
DbSl Trace: ORA-1403 when accessing table SAPUSER
(DB) INFO: connected to DB
(DB) INFO: DbSlControl(DBSL_CMD_NLS_CHARACTERSET_GET): UTF8
(TFH) ERROR: Unable to open
10.207.3.59\d$\ftproot\import_sap\BWS\ABAP\DATA\ARFCSDATA.TOC
(TFH) ERROR: OS error message: Invalid argument
T:\usr\sap\BWS\SYS\exe\uc\NTAMD64\R3load.exe: job finished with 1 error(s)
T:\usr\sap\BWS\SYS\exe\uc\NTAMD64\R3load.exe: END OF LOG: 20110428082003
Kindly revert with resolutions and suggestions and any hint to the oss notes as we haven't found anything specific to this error.
Regrds,
Dheeraj

\\10.207.3.59\d$\ftproot\import_sap\BWS\ABAP\DATA\ARFCSDATA.TOC
Please check if above said file located under specified path where SAPINST searvhing for it ie at
10.207.3.59\d$\ftproot\import_sap\BWS\ABAP\DATA. if this file dont exist them it may be the case that your export is not proper.
Also check if user from which you have started this SAPINST is able to access
10.207.3.59\d$\ftproot\import_sap\BWS\ABAP\DATA.
Thanks..
Mohit

Error message: "Unable to open the physical file" when trying to attach AdventureWorks database

I have searched the internet and this forum and have not found an answer...
I am trying to install the AdventureWorks database into my single instance of MS SQL Server Express 2005. I am logged into my machine as an administrator and logged into SQL Server 2005 express 'sa'. I attempt to run the following script:
exec sp_attach_db @dbname = N'AdventureWorks',
@filename1 = N'C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data\AdventureWorks_Data.mdf',
@filename2 = N'C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data\AdventureWorks_log.ldf'
The error message I get back is:
Msg 5120, Level 16, State 101, Line 1
Unable to open the physical file "C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data\AdventureWorks_Data.mdf". Operating system error 5: "5(Access is denied.)".
The folder "C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data" and all the files in it are read-write. I am 100.0000% certain the files "C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data\AdventureWorks_Data.mdf" and "C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data\AdventureWorks_Log.ldf" exist! They are the result of running the installation program AdventureWorksDB.msi, which I downloaded from: http://www.codeplex.com/MSFTDBProdSamples/Release/ProjectReleases.aspx?ReleaseId=4004.
What do I have to do to install the AdventureWorkds database????

Hello,
To try to help you, please, could you give some more informations ?
- the operating system (XP/Vista), the edition ( Pro/Home...) and the service pack
- usually, the installer installs the both files in C:\Program Files\Microsoft Sql Server\Samples. Is there any change in the location or have you moved the both files ?
- could you check with the files explorer , that the 2 files are read-write and not read only( find one file, right-click on it, properties and in the 1st tabpage, you should see a checkbox read-only ( if checked , unchecke it ) ?
- have you Sql Server Management Studio Express Edition ( at least SP1 ) ?
If no, download it and use it to attach
in the object explorer,
click on your instance to expand it
right click on databases
in the contextual menu, click on attach
in the new form,click on add
you arrive on a second form : find your file , click on it, and OK
it's the simplest way to attach ( the sp_-attach_db is complicated to type )
the error messages are sometimes more clear in SSMSEE than in Sqlcmd
Try also to attach ( thru SSMSEE or Sqlcmd but in using the windows authentification )
NB: i hope that you are not trying to attach AdventureWorks on a remote instance and on a remote computer ( it would explain access denied )
We are waiting for your feedback to try to help you more efficiently
Have a nice day

Unable to open AVI files in Photoshop CS6

Unable to open AVI files in Photoshop CS6
I am running PS6 and want to open and edit AVI files. When I try to do that I get an error message saying "the video file cannot be opened" . This seems to apply to ALL avis - yet I can open and edit MP4, MMV etc. I installed Gspot to track whether it was a codec issue and when I try to open ANY file I get this error message : "Warning: DirectShow crashed while GSpot was attempting to obtain information about a codec. This is usually due to damaged, misconfigured, conflicting, or poorly written codec drivers. It is possible, perhaps even likely, that other media players will crash when they attempt to play this file as well, as most of them will also use DirectShow. GSpot was able to intercept the crash, and has attempted to identify the codec or filter involved; uninstalling or reinstalling this codec or filter may solve the problem. The codec was tentatively identified as: C:\Windows\system32\imaadp32.acm Unknown video codec #11" I have NO idea where to go from here. I see a site to download the "imaadp32.acm" codec but what about the "Unknown video codec #11". What the heck is that and what do I do about it. Any help would be appreciate, Cliff
ps I should add that the avi files DO open and play in Bridge. I have the latest Quicktime. Everything is up to date and PS and the computer is otherwise working perfectly !

Thanks Curt and 'Mylenium'
I did re-set the prefs - but to no avail
I checked and my graphics driver and audio is all up to date.
No sure how to verify Windows Media Player's hardware acceleration options. I opened WMP Options /Perfformance tab and under Cd the DirX tab is checked.
Running Windows Vista - so does the same caution apply regarding a re-install of Windows Media Components and DirectX ?
Appreciate your help with this somewhat frustrating issue. I am converting some old 8mm film to avi with the hope of doing some edits then burning to DVD.
Cliff

Unable to open RH 8 in Win Vista

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