Unable to open RoboHelp

When I try to launch RoboHelp, a windows installer opens and
says "Preparing to Install." After an hour or so, it times out.
I've tried reinstalling RoboHelp, but to no avail.

I think this is something specific to the PC. Can you try
installing it on another PC just to see if it works OK. Uninstall
it afterwards.
If, as I suspect, it installs OK on the other machine and
opens repeatedly, uou then have two options. One would be to
contact Adobe Support as I don't think this problem has hit the
forums before but it may have hit them. The other would be to try a
new profile on your PC but that would involve the loss of all the
settings on your applications.
Also before posting this I just ran through the thread again,
Colum mentioned firewall settings and I don't think you responded
specifically to that. I had a problem with RoboScreenCapture
wanting to be activated after every reboot. Not quite the same
problem but close. That turned out to be because the firewall was
only allowing that application one way traffic rather than two way.

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