Unable to open the iTunes store or download/update apps
When I try to open the iTunes store on my iPhone i get the error "cannot connect to iTunes store". When I try to download or update apps I get the loading bar on the app icon, but it never downloads. I contacted apple support and was told to check here. I have already restarted the phone several times. I have disabled and enabled wifi. I verified that the issue is not the wireless network, because I have this issue on 3 different networks as well as 3G. I also have no problems using safari, I am writing this post from my phone. I would love some suggestions to fix this.
Is iTunes endlessly saying "Accessing iTunes Store"? Or is something a bit different going on?
Similar Messages
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TS1424 I can't open the iTune store after I updated my iphone to iOS 7.
Hi there, could someone help me here please - I can't open the iTune store after I updated my iphone 4 to iOS 7. The problem occurred about 5 days later after the upgrade. There are no error messages. As I tap on the icon it opens just for a fraction of a moment and then goes off and back to the main screen. Other apps are working just fine. I tried following the troubleshooting steps as suggested by apple support, but that didn't help unfortunately...
Thank youRefer to this article:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368 -
I can't able to access the itunes stores to download and update new apps
iam using iphone4 for more than a six months. but for the last 10days i can't able to access the itunes store to download a app or to update it. what should i do. my itunes is opening properly. i can download videos pictures and songs from my system. the problem is only with itunes stores. i also updated the account information. which also doesnt got solved the problem. what should i do??
http://support.apple.com/kb/TS1559
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After the upgrade to ios 7 my iphone 4s will not open the itunes store at all. It will allow me to open a specific song from another app for download from apps such as shazam, but I cannot search the store. ios 7 is the worst thing since windows vista.
And it's not the safari settings either, i've already tried that and resetting my phone a few times.
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I just recently downloaded the newest version of iTunes and am signed into my iTunes account, but I am unable to access the iTunes Store. I didn't get an error message with a reason why I am unable to connect, I'm just not able to connect to the iTunes Store. Please help!
https://discussions.apple.com/message/22904334
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TS3297 i couldn't open the itune store after i downloaded the latest itune 11
i regret to download the latest itune 11.i couln't open the itune store when i tried to buy songs.give me a hard time.
What does the error message say? (Precise text, please.)
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When I open the iTunes store it tills me that I cannot connect , how can I connect then?
You may think you are connected to the internet, but maybe not. Click on Safari and see if it connects.
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router (Auto is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130?tstart=60
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Cheers, Tom -
When i open the itunes store, the screen goes blank after 2 seconds so I cant order music
When I open the itunes store, the screen goes blank after 2 seconds, so I cant order any music?
same thing with me have you found an answer? the only thing i cant think of is to download the new itues but when i try they are haveing problems with the site or something and i cant dowload it.
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ITunes 8 keeps closing whenever i open the iTunes Store for more than 5 min
Whenever i access the itunes store after 5 min. it crashes or something and the images get distorted, sometimes it happens immediately i open the itunes store, then i can't access anything in itunes; which results to me closing itunes and restarting it and yet again the same thing happens when i go to the store.
HELPI did buy it long back! and now,I downloaded the free version and it requires me to buy it again to make it pro. and NO I dont have a copy of the application with me! I juz have the backup of the app data with me! and "
MoneyPad√ " is the trial version. The original version which was Rs.220 in India when i got it was named "MoneyPad" without the mathematical symbol. Please is there any way i could get that application back?? I purchased the application and i've got all rights to own it! and what do you mean by "App developers can remove their apps from the store at any time"? So Can I upload some stupid app claiming to be something else and costing around $100 and delete it as soon as someone purchases it?? -
Whenever I try to open the iTunes store, it won't load.
Whenever I try to open the iTunes store, the page will load about halfway and then a blank white screen will appear. I don't receive an error message or anything. The only thing that I can view is my iTunes account settings. I have tried uninstalling and reinstalling iTunes several times but it hasn't solved the issue. Any suggestions would be greatly appreciated.
I had the same problem. I went into software updates and updated security, and two other updates (can't remember exact updates) then restarted my macbook. My macbook wouldn't start!
I found information about restting the SMC (System Management Controller).
Unplug the power adapter.
Remove the battery.
Hold the power button down for 5 secs.
Reconnect the battery and power adapter.
Press the power button.
My Macbook started up and I opened up itunes and the itunes store opened up with images.
I think the resolution was the software updates, but I'm not 100% sure so I included every step that was made. -
While opening the iTune Store i receive the following error, "The procedure entry point ADAdPolicyEngine_DidEnterSation could not be located in the dynamic link library iAdCore.dll" Please help me to clear this error.
I faced the same issue. This solved it for me: Troubleshooting issues with iTunes for Windows updates
Hope this helps. -
I can't open the iTunes store and keep getting this error message. "Registry settings used by the iT drivers for importing & burning CDs & DVDs are missing. Reinstall iTunes." I've reinstalled iT a half dozen times with no results.
You might have two different things going on at once here.
Starting with the registry settings message.
I'd start with the following document, with one modification. At step 12 after typing GEARAspiWDM press the Enter/Return key once prior to clicking OK. (Pressing Return adds a carriage return in the field and is important.)
iTunes for Windows: "Registry settings" warning when opening iTunes -
I recently have been unable to access the ITunes store. I am currently running ITunes version 11.0.3.42. Do I need to update to the current version of ITunes in order to connect to the ITunes store, or is there another reason I cannot connect?
Hello stephencadmaster,
Running the current version of iTunes is recommended. After reviewing your post, I have located an article that can help. It contains a number of troubleshooting steps and helpful advice concerning iTunes Store issues:
iTunes: Advanced iTunes Store troubleshooting
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD -
I have a itunes account how do i get to the itunes store to download games and ringtones
i have a itunes account how do i get to the itunes store to download games and ringtones
You should see an app called app store on your iPhone, or you can connect via your computer using iTunes.
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TS1368 I can not open the itunes store on my ipod touch
I can't open the itunes store on my ipod touch after syncing. It starts to load and just stops. It does not give me an error message.
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Go to Settings>iTunes and App Stores and sign out and sign back in
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
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