Unable to open video files (wmv, mpg, etc.)

My G4 died, just bought new Mac Pro. Difficulty with video clips.
After perusing forums, downloaded flip4mac & now the wmv's seem to open.
Still can't open the mpg's. Get message "the file is not a movie file." I can control click to "Open With" & try Veoh, VLC, or Real Player --- some of these do work, but I should be able to just click on the icon for the mpg file. Using open with is a pain.
What settings do I need to change or what do I need to download.
No such problems with my iMac G5 or Powerbook G4, all using Leopard.
I've spent hours trying to correct this & review the forums etc. Getting frustrated.
Thanks.
Arnold

The only other thing not mentioned is Streamclip. It's a weird necessity to make video work, but it seems, these days, you have to have a half dozen helper apps and plug ins to get video....VLC, Perian, Flip4Mac, Streamclip, Flash, Real Player.

Similar Messages

I am unable to open video files on this website.

When I click on video links of the following website--http://tubtub.com/--I receive an error message that reads as follows:
"File not found
Firefox can't find the file at mms://TITLE.tubtub.com/.
Check the file name for capitalization or other typing errors.
Check to see if the file was moved, renamed or deleted.
Try Again"
I had initially seen a window that was named "Launch Application," which, seemingly, allowed one to choose an application by which to open the video links. I chose my VLC player to do this and checked a box to associate this "Launch application" window with the VLC player, but received an error message that VLC was unable to open the file that began with an "mms" URL. Then I was never able to get back to that "Launch application" window to select another application, such as Windows Media Player, Real Player, etc. I even tried uninstalling my Firefox browser and the VLC player and reinstalling them both, all to no avail.
Please explain how I may get these video links to play and the "Launch Application" window to open again. I recall having used TubTub.com successfully before.
Thank you.

Hi mendcocr,
Please see this document about configuring web browsers to display PDF files: http://helpx.adobe.com/acrobat/using/display-pdf-browser-acrobat-xi.html.
Please let us know if you need additional help.
Best,
Sara

Configuration error opening video file.

i get the configuration error that says the software requires certain hardware or software, which is missing. AGP graphic card
i had an ati 9800 graphic card on my g4, now i get the error code. how can i solve this since my g5 duel has the apple graphic card?

I have uninstalled and reinstalled all my software of Adobe looking for a solution. After uninstall I have use the adoble cleaner with a sussessfully notice after finished. I have try some of the steps adviced here in some other forums with similar troubles but got unsuccess results. at this point I have reinstalled all my software of Adobe in Win7 64 bit: photoshop CS6 extended and Lightroom 4. In both applications find the same message error when opening video files and both applications works perfect with all other image files: tiff, jpg, raw...
for me its a weird situation that I have not found a clear answer to this problem if we think that I found other adobe users have previously noticed same or very similar experiences with the Dynamiclink Media Server and the "../../Src/directoryRegistry.cpp-283" error message. Actually I wet to Adobe and tried to download the dynamiclink media server and install it manually and there is a failure message saying something that could not install it on this computer.....
The same problem happens having or not having installe the Adobe application Manager which is now CCloud, in both cases is unable to open video files and in both cases the application crashes and have to use Ctl+Alt+Supr to close the Adobe crashed software... before and after being reinstalled a fresh version of my adobe software.

Error opening video files: dynamiclinkmediaserver

Error opening video files: dynamiclinkmediaserver has encountered an error.
../../Src/directoryRegistry.cpp-283
It happens in any of the Adobe software I have installed: Bridge, Lightroom and Photoshop CS6 extended. Cannot work on video files and the software goes down and need to restart. running windows 7 64bit

I have uninstalled and reinstalled all my software of Adobe looking for a solution. After uninstall I have use the adoble cleaner with a sussessfully notice after finished. I have try some of the steps adviced here in some other forums with similar troubles but got unsuccess results. at this point I have reinstalled all my software of Adobe in Win7 64 bit: photoshop CS6 extended and Lightroom 4. In both applications find the same message error when opening video files and both applications works perfect with all other image files: tiff, jpg, raw...
for me its a weird situation that I have not found a clear answer to this problem if we think that I found other adobe users have previously noticed same or very similar experiences with the Dynamiclink Media Server and the "../../Src/directoryRegistry.cpp-283" error message. Actually I wet to Adobe and tried to download the dynamiclink media server and install it manually and there is a failure message saying something that could not install it on this computer.....
The same problem happens having or not having installe the Adobe application Manager which is now CCloud, in both cases is unable to open video files and in both cases the application crashes and have to use Ctl+Alt+Supr to close the Adobe crashed software... before and after being reinstalled a fresh version of my adobe software.

Unable to view video files in browser :[

Does anyone know why Safari is unable to view video files in the browser ??? I used to be able to view .mpg video files right in the browser and when viewing .wmv files Safari would open up Windows Media Player which would then play the file. I really dug that feature. Now when clicking on a .mpg video file, Safari simply downloads the file to my HD and that's it. Is there an easy fix for this issue ??? Hello !!! Anybody ???

Tell the QuickTime plug-in to play the file inside a browser window.
Open System Preferences/QuickTime and click the Advanced tab. Click the MIME Settings button and then put a check mark in MPEG media.
Quit and relaunch your browser for these changes to take effect.

Unable to open AVI files in Photoshop CS6

Unable to open AVI files in Photoshop CS6
I am running PS6 and want to open and edit AVI files. When I try to do that I get an error message saying "the video file cannot be opened" . This seems to apply to ALL avis - yet I can open and edit MP4, MMV etc. I installed Gspot to track whether it was a codec issue and when I try to open ANY file I get this error message : "Warning: DirectShow crashed while GSpot was attempting to obtain information about a codec. This is usually due to damaged, misconfigured, conflicting, or poorly written codec drivers. It is possible, perhaps even likely, that other media players will crash when they attempt to play this file as well, as most of them will also use DirectShow. GSpot was able to intercept the crash, and has attempted to identify the codec or filter involved; uninstalling or reinstalling this codec or filter may solve the problem. The codec was tentatively identified as: C:\Windows\system32\imaadp32.acm Unknown video codec #11" I have NO idea where to go from here. I see a site to download the "imaadp32.acm" codec but what about the "Unknown video codec #11". What the heck is that and what do I do about it. Any help would be appreciate, Cliff
ps I should add that the avi files DO open and play in Bridge. I have the latest Quicktime. Everything is up to date and PS and the computer is otherwise working perfectly !

Thanks Curt and 'Mylenium'
I did re-set the prefs - but to no avail
I checked and my graphics driver and audio is all up to date.
No sure how to verify Windows Media Player's hardware acceleration options. I opened WMP Options /Perfformance tab and under Cd the DirX tab is checked.
Running Windows Vista - so does the same caution apply regarding a re-install of Windows Media Components and DirectX ?
Appreciate your help with this somewhat frustrating issue. I am converting some old 8mm film to avi with the hope of doing some edits then burning to DVD.
Cliff

I am unable to open PDF files or run adobe flash when its needed I have downloaded it several times and tried updating it.

I am unable to open PDF files or run adobe flash when its needed I have downloaded it several times and tried updating it. NEED HELP

Adobe Acrobat NPAPI Plug-in, Version 11.0.04
Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.04 — from file “AdobePDFViewerNPAPI.plugin”.
application/pdf
Acrobat Portable Document Format
pdf
application/vnd.adobe.pdf
Acrobat Portable Document Format (Interim)
pdf
application/vnd.adobe.pdfxml
Acrobat XML Portable Document Format
pdfxml
application/vnd.adobe.x-mars
Acrobat XML Portable Document Format (Interim)
mars
application/vnd.adobe.xdp+xml
XML Data Package
xdp
application/vnd.adobe.xfd+xml
FormFlow99 Data File
xfd
application/vnd.adobe.xfdf
Acrobat Forms Data Format in XML
xfdf
application/vnd.fdf
Acrobat Forms Data Format
fdf
doubleTwist Web Plugin
doubleTwist Web Plugin — from file “doubleTwistWebPlugin.bundle”.
application/x-vnd-doubletwist
doubleTwist Web Plugin
Java Applet Plug-in
Displays Java applet content, or a placeholder if Java is not installed. — from file “JavaAppletPlugin.plugin”.
application/x-java-applet
Basic Java Applets
javaapplet
application/x-java-applet;deploy=10.25.2
Java applet
application/x-java-applet;javafx=2.2.25
Java applet
application/x-java-applet;jpi-version=1.7.0_25
Java applet
application/x-java-applet;version=1.1
Java applet
application/x-java-applet;version=1.1.1
Java applet
application/x-java-applet;version=1.1.2
Java applet
application/x-java-applet;version=1.1.3
Java applet
application/x-java-applet;version=1.2
Java applet
application/x-java-applet;version=1.2.1
Java applet
application/x-java-applet;version=1.2.2
Java applet
application/x-java-applet;version=1.3
Java applet
application/x-java-applet;version=1.3.1
Java applet
application/x-java-applet;version=1.4
Java applet
application/x-java-applet;version=1.4.1
Java applet
application/x-java-applet;version=1.4.2
Java applet
application/x-java-applet;version=1.5
Java applet
application/x-java-applet;version=1.6
Java applet
application/x-java-applet;version=1.7
Java applet
application/x-java-vm
Java applet
application/x-java-vm-npruntime
Java applet
QuickTime Plug-in 7.7.1
The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site. — from file “QuickTime Plugin.plugin”.
application/sdp
SDP stream descriptor
sdp
application/x-mpeg
AMC media
amc
application/x-rtsp
RTSP stream descriptor
rtsp,rts
application/x-sdp
SDP stream descriptor
sdp
audio/3gpp
3GPP media
3gp,3gpp
audio/3gpp2
3GPP2 media
3g2,3gp2
audio/aac
AAC audio
aac,adts
audio/ac3
AC3 audio
ac3
audio/aiff
AIFF audio
aiff,aif,aifc,cdda
audio/amr
AMR audio
amr
audio/basic
uLaw/AU audio
au,snd,ulw
audio/mid
MIDI
mid,midi,smf,kar
audio/midi
MIDI
mid,midi,smf,kar
audio/mp3
MP3 audio
mp3,swa
audio/mp4
MPEG-4 media
mp4
audio/mpeg
MPEG audio
mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a,mp3,swa
audio/mpeg3
MP3 audio
mp3,swa
audio/vnd.qcelp
QUALCOMM PureVoice audio
qcp,qcp
audio/wav
WAVE audio
wav,bwf
audio/x-aac
AAC audio
aac,adts
audio/x-ac3
AC3 audio
ac3
audio/x-aiff
AIFF audio
aiff,aif,aifc,cdda
audio/x-caf
CAF audio
caf
audio/x-gsm
GSM audio
gsm
audio/x-m4a
AAC audio
m4a
audio/x-m4b
AAC audio book
m4b
audio/x-m4p
AAC audio (protected)
m4p
audio/x-midi
MIDI
mid,midi,smf,kar
audio/x-mp3
MP3 audio
mp3,swa
audio/x-mpeg
MPEG audio
mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a,mp3,swa
audio/x-mpeg3
MP3 audio
mp3,swa
audio/x-wav
WAVE audio
wav,bwf
image/jp2
JPEG2000 image
jp2
image/jpeg2000
JPEG2000 image
jp2
image/jpeg2000-image
JPEG2000 image
jp2
image/pict
PICT image
pict,pic,pct
image/png
PNG image
png
image/tiff
TIFF image
tif,tiff
image/x-bmp
BMP image
bmp,dib
image/x-jpeg2000-image
JPEG2000 image
jp2
image/x-macpaint
MacPaint image
pntg,pnt,mac
image/x-pict
PICT image
pict,pic,pct
image/x-png
PNG image
png
image/x-quicktime
QuickTime image
qtif,qti
image/x-sgi
SGI image
sgi,rgb
image/x-targa
TGA image
targa,tga
image/x-tiff
TIFF image
tif,tiff
video/3gpp
3GPP media
3gp,3gpp
video/3gpp2
3GPP2 media
3g2,3gp2
video/avi
Video For Windows (AVI)
avi,vfw
video/flc
AutoDesk Animator (FLC)
flc,fli,cel
video/mp4
MPEG-4 media
mp4
video/mpeg
MPEG media
mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
video/msvideo
Video For Windows (AVI)
avi,vfw
video/quicktime
QuickTime Movie
mov,qt,mqv
video/sd-video
SD video
sdv
video/x-m4v
Video (protected)
m4v
video/x-mpeg
MPEG media
mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
video/x-msvideo
Video For Windows (AVI)
avi,vfw
SharePoint Browser Plug-in
Microsoft Office for Mac SharePoint Browser Plug-in — from file “SharePointBrowserPlugin.plugin”.
application/x-sharepoint
Microsoft Office for Mac SharePoint Browser Plug-in
Shockwave Flash
Shockwave Flash 11.9 r900 — from file “Flash Player.plugin”.
application/futuresplash
FutureSplash Player
spl
application/x-shockwave-flash
Shockwave Flash
swf
Silverlight Plug-In
5.1.20913.0 — from file “Silverlight.plugin”.
application/x-silverlight

Unable to open video attachments in an email

I am unable to open video attachments in emails I receive !!

What is the file type for the video attachments?
Copied from this link.
http://www.apple.com/iphone/specs.html
Video formats supported: H.264 video up to 720p, 30 frames per second, Main Profile level 3.1 with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; MPEG-4 video, up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; Motion JPEG (M-JPEG) up to 35 Mbps, 1280 by 720 pixels, 30 frames per second, audio in ulaw, PCM stereo audio in .avi file format.
If the video attachments are Windows Media Video files (WMV files that include a .wmv file extension), WMV is a closed/proprietary Microsoft video format. Microsoft stopped providing and supporting a Windows Media Player version for the Mac and OS X many years ago. There is a 3rd party player that provides for this on a Mac and there is a 3rd party app that provides for this on the iPhone.

"Unable to open config file" Error when starting tomcat

hi all,
Here is the output from two of the log files when I start tomcat4 on my linux box. I have configured the mod_jk on the tomcat side.
From the output of the second log file, it seems that the ajp13 worker I defined was started successfully. What I don't understand is the following:
1) In catalina.out, where des the line 'Unable to open config file' come from? Which config file?
2) Tomcat4 is supposed to generate a mod_jk.conf automatically, but I don't see any file generated in 'conf/auto/'.
Content of 'catalina.out'
Unable to open config file
Starting service Tomcat-Standalone
Apache Tomcat/4.0.4
Unable to open config file
Starting service Tomcat-Apache
Apache Tomcat/4.0.4content of 'catalina_log.2002-08-16.txt'
2002-08-16 01:05:22 HttpConnector Opening server socket on all host IP addresses
2002-08-16 01:05:28 Ajp13Connector[8009] Opening server socket on all host IP addresses
2002-08-16 01:05:28 Ajp13Connector[8009] Starting background thread
2002-08-16 01:05:29 Ajp13Processor[8009][0] Starting background thread
2002-08-16 01:05:29 Ajp13Processor[8009][1] Starting background thread
2002-08-16 01:05:29 Ajp13Processor[8009][2] Starting background thread
2002-08-16 01:05:29 Ajp13Processor[8009][3] Starting background thread
2002-08-16 01:05:29 Ajp13Processor[8009][4] Starting background thread

I have all those files too.
I think the 'config file' mentioned in the error log is the mod_jk.conf.
On Jason Hunter's tomcat4 guide, it says don't use the tomcat4 RPM to installed. What is the difference bettween the RPM version and the tar.gz version? The only difference I can think of is that in the RPM version, the conf directory is in the 'etc/tomcat4/conf'. Could it be the reason that tomcat4 cannot read the config file? But it has no problem reading the server.xml though.

"Unable to open project file" Error Message

I pulled an all-nighter (13 hours of editing) last night to create a critical project in FCE 3.5.1 on my Intel iMac running 10.4.11 then left this afternoon for a few hours and shut down my machine. Came back tonight and tried to open the project (which I saved on my Maxtor 1 TB external drive along with all of the scratch disk files). To my absolute panic, it won't open the file now with an error message that simply says, "Unable to open project file". HELP!!!! Anyone have any suggestions?!?!

In the past I found (and reported to Apple Feedback) the same bug Steve reports here, but I should recall that the problem:
- only appeared in PAL projects (probably not the case for kscritch) - never heard of it in NTSC
- was consistent in FCE 3.x, not so in FCE 4
I made tests importing .psd images with transparency into PAL projects using FCE 4, and I had various behaviours: sometimes the project worked, sometimes I couldn't open the project again (as in FCE 3), sometimes I had error messages with inconsistent behaviour (msg like "file error", but the project opened and file was there...), etc. so I decided to do without.
Now I only import .tif or .png images when I need transparency
Piero

"Unable to open project file" message in final cut express 3.5.1

I have (well had now) a project with 3 video clips and multiple .psd files as stills. When the project contains just the 3 video clips and a couple of transitions I can save the project and quit Final Cut Express and relaunch FCE and when I try to re-open the same project, it opens just fine, without any problems and just the way I expected it to be. After editing the same project for a couple of hours and saving along the way (this has happened twice now and I don't think the length of time of editing matters) and adding multiple still images to the 3 video clips (this part is new in my working with FCE); I save and quit. When I return to open the same project I get the message "Unable to open project file" and click the OK button, which is my only option and I am given a new blank project. So where did my work go???

Thank you for the response, but it hasn't worked yet...
I read the link. I am working off my internal drive.
I re-named the Capture Scratch folder, and any Render folders and then launched FCE. I was presented with a window that reads "To preserve the integrity of the data used by Final Cut Express HD, it is necessary to ensure the existance of the following path(s)" The path in the box below is where my project file and support files are. My 3 options are Quit, Check again and Reset Scratch disk. I choose the Reset Scratch Disk button and it took me to the Scratch Disk window and I Set/Created a new folder and clicked Choose and then OK back at the Scratch Disk window and Continue at the initial window... the Reset Scratch disk button is now labeled Continue. I am given a new Untitled Project work space. I tried to open my project file and once again with the message "Unable to open project file".
Where did I go wrong???

"unable to open project file" on external hard drive

I see other users had this same issue, but I read all the relevant posts and they haven't helped me. basically, I created and saved a project (along with all scratch disks) on an external hard drive. then, when I closed the project and re-opened it, it was "unable to open project file." however, it looks like all the project files are still on the hard drive (capture scratch, autosave vault, etc.) so seems like this should be redeemable. what can I do?
thank you in advance, you are angellic!

What is the exact message? Try copying it to your computers system drive and opening it? What about in the Autosave vault? Look in there for the last backup, try opening that.
Shane

Unable to open project file. even though I just saved it.

Hi,
I just started back to work on a little FCE 2 video project after a couple of months. When I went to load the file, it said "Unable to open project file". I thought, "hmmm, I'm a beginner, maybe I'm not opening the right file." So, I made a new project with a clip and save it. Then I tried to reopen it. No go. Same message.
So, something is wrong but I can't figure it out.
My preferences are set to save the file on an external hd. The file icon shows up but says that the FCE project file has 0KB. How can that be?
I look using spotlight for the file, thinking maybe the file was saved elsewhere. It doesn't show up.
Sorry if this subject has been treated before. I searched the forum and didn't find a problem that matched my circumstances. One that was close.
Thanks for any help you can give.
Doug

Thanks for your reply Kyriakos.
Yep, I've tried the files in the AutoSave Vault and still Unable to Open Project File.
Also tried deleting the FCE preference and cache file, fixing permissions and doing a save as instead of a straight save, as outlined in the article below:
http://www.kenstone.net/fcphomepage/good_apps_gonebad.html
It only has worked on one project which is the only file that opens now.
It's driving me nuts! I'm going to start doing some major jobs soon and can't have this happen. Maybe I'll try to reinstall FCE then if no luck it's time for a refund.
Would upgrading from FCE 1 to HD have anything to do with it?
Have you had any luck, Doug?
Pat

Unable to open desktop file /usr/share/applications/redhat-email.desktop for panel launcher: No such file or directory

Dear Experts,
Please note that I am facing a chllenge while confiuguring the VNCServer on the local test Server. The Local Test Sver OS Version is Redhat Enterprise Linux Server
Release 5.5 32-bit. Please review the following error message and advise me on how to fix the vncserver issue.
[root@test .vnc]# cat xstartup
#!/bin/sh
# Uncomment the following two lines for normal desktop:
unset SESSION_MANAGER
exec /etc/X11/xinit/xinitrc
gnome-session &
[ -x /etc/vnc/xstartup ] && exec /etc/vnc/xstartup
[ -r $HOME/.Xresources ] && xrdb $HOME/.Xresources
xsetroot -solid grey
vncconfig -iconic &
#xterm -geometry 80x24+10+10 -ls -title "$VNCDESKTOP Desktop" &
twm &
[root@test .vnc]# cat /etc/sysconfig/vncservers
# The VNCSERVERS variable is a list of display:user pairs.
# Uncomment the lines below to start a VNC server on display :2
# as my 'myusername' (adjust this to your own). You will also
# need to set a VNC password; run 'man vncpasswd' to see how
# to do that.
# DO NOT RUN THIS SERVICE if your local area network is
# untrusted! For a secure way of using VNC, see
# <URL:http://www.uk.research.att.com/archive/vnc/sshvnc.html>.
# Use "-nolisten tcp" to prevent X connections to your VNC server via TCP.
# Use "-nohttpd" to prevent web-based VNC clients connecting.
# Use "-localhost" to prevent remote VNC clients connecting except when
# doing so through a secure tunnel. See the "-via" option in the
# `man vncviewer' manual page.
# VNCSERVERS="2:myusername"
# VNCSERVERARGS[2]="-geometry 800x600 -nolisten tcp -nohttpd -localhost"
VNCSERVERS="1:oracle"
[root@test .vnc]# ls
passwd test.oracle.co.zm:1.pid test.oracle.co.zm:3.log test.oracle.co.zm:5.pid test.oracle.co.zm:6.pid
test.oracle.co.zm:1.log test.oracle.co.zm:2.log test.oracle.co.zm:5.log test.oracle.co.zm:6.log xstartup
[root@test .vnc]# more test.oracle.co.zm:1.log
Xvnc Free Edition 4.1.2
Copyright (C) 2002-2005 RealVNC Ltd.
See http://www.realvnc.com for information on VNC.
Underlying X server release 70101000, The X.Org Foundation
Tue Mar 11 11:18:37 2014
vncext:      VNC extension running!
vncext:      Listening for VNC connections on port 5901
vncext:      Listening for HTTP connections on port 5801
vncext:      created VNC server for screen 0
Could not init font path element unix/:7100, removing from list!
localuser:root being added to access control list
No profile for user 'root' found
SESSION_MANAGER=local/test.oracle.co.zm:/tmp/.ICE-unix/13603
Window manager warning: Log level 32: could not find XKB extension.
** (eggcups:13671): WARNING **: IPP request failed with status 1030
** (eggcups:13671): WARNING **: IPP request failed with status 1030
** (nm-applet:13697): WARNING **: No connections defined
Initializing nautilus-open-terminal extension
Unable to open desktop file /usr/share/applications/redhat-email.desktop for panel launcher: No such file or directory
Unable to open desktop file /usr/share/applications/openoffice.org-1.9-writer.desktop for panel launcher: No such file or directory
Unable to open desktop file /usr/share/applications/openoffice.org-1.9-impress.desktop for panel launcher: No such file or directory
Unable to open desktop file /usr/share/applications/openoffice.org-1.9-calc.desktop for panel launcher: No such file or directory
[root@test .vnc]#
Regards
Mohammed Abdul Muqeet

Hi,
Try these 3 solutions
1. Did you start vncserver services as:
service vncserver start
2.Check that port 5901 has not been blocked by a firewall:
# nc -vz localhost 5901
You should get a connection and a termination. If you get an error, fix the firewall.
3. service iptables stop
Hope This Helps
Regards,
-DK

Error message when opening video files on z10

when opening video files, showing error-the file can't be played due to an unexpected error(-3). request a solution to resolve this

Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. If this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Otherwise, please provide additional details...for example:
What, exactly is the true file format? Not simply the file extension, but the true format?
Does the file extension match the true file format?
Where was the file created?
Does the file work on other devices?
Do other format video files work OK on your device?
What is your exact OS level, and what exact app are you using to try and play the file?
Good luck!
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Unable to open video files (wmv, mpg, etc.)

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