Unable to overwrite course published on Adobe Connect

Just in the past week, I've attempted to overwrite a couple of courses published in Captivate7 to Adobe Connect. I usally get a communication error, then have to begin the publishing process over. Then Captivate displays that the course has published successfully, but when I play the course from the Adobe Connect link, it plays the old content and not the new content.
The work around is to publish the course under a new title, but this gets to be a pain due to links to the course being already published. Have others been having this issue. Overwriting courses is something I do on a regular basis, and this problem has only become an issue recently.

Please try to delete the Adobe Connect Server configuration and add it again. Then try to publish your content again to Connect
Regards,
Rajeev.

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Error when publishing to Adobe Connect Pro

I am using Captivate 5 and when I publish to Adobe Connect Pro I get the following error message. Any help would be greatly appreciated.

Connect 7 didn't support MP4 video content, as I recall. Another issue is that Connect rooms are using Action Script 2 (AS2) while Presenter 9 uses AS3, and the two code languages don't play well together. You don't mention if you are using the meeting application to display the presentation, but it is worth mentioning. If the presentations are stand alone, then the AS3 issue should be non-existent, but the MP4 support may be.
Is there a reason you haven't updated the Connect software to Connect 9 (or at least Connect 8.1 where the Connect application became AS3 as a whole and supported MP4 content)?

Anyone have issues publishing to Adobe Connect with Presenter 7.0.7?

I can publish using 7.0.6 with PPT 2010, but have not been successful with Presenter 7.0.7 and PPT 2010. So far everything else looks okay (or as okay as expected), but I cannot publish to Adobe Connect or output a working zip package. All of the settings for the two configurations match, just the version 7 build number is different. Wondering if anyone has successfully troubleshooted this problem before. Thanks.

I need to update, my messaging is now working. Apparently after going through the steps and the settng notifications to on all I had to do was turn off the car, open the door, and then return. When I got in my car this morning the text messaging (recieve only) was working.

Does Articulate Quizmaker display questions when published to Adobe Connect?

This may have (probably has) already been discussed in the forum, but after searching, I simply can't find it.
When publishing quizzes from other products like Adobe Presenter, Captivate, etc. into Adobe Connect Pro 7, the questions DO display when running reports. However, when I publish quizzes from Articulate Quizmaker, the questions DO NOT display.
After searching the LMS Support area (http://www.articulate.com/support/quizmaker09/kb/?cat=3), it looks like only the question ID will be published into Adobe Connect. However, that is incredibly difficult to quickly glance to understand information in Adobe Connect reports because, as much as I would like to think I am a genius, I just can't memorize what question ID's go with what question.
If this is a limitation, has anyone found a workaround or do we know if future versions of Adobe Connect or Quizmaker will offer any solutions to this?
I have attached a Word document that displays the difference for a visual. Thanks in advance for any assistance you can offer. Still love you all, either way!
Keepin' the joy,
Patti Bryant
Click the link below to view a visual:
http://dl.dropbox.com/u/37915372/Reporting%2BDifferences%2Bin%2BAdobe%2BConnect.doc

Hi there
Unless things have changed, I believe that the Right-Click ability relies on JavaScript. I suppose it's possible that Connect doesn't present things by handing off all the files involved and it is somehow wrapping the Captivate within its own wrapper and thereby ignoring the JavaScript Captivate creates that makes the magic happen.
Hopefully Lilybiri, Rod, Eric or another will come along and either confirm or refute my belief,
Cheers... Rick

Video playback issue for Adobe Presenter 9 when publishing to Adobe Connect Pro 7

Hello!
I am having an issue with video playback for Adobe Presenter 9. When I preview the presentation on my computer there are no issues with any of the MP4 videos that I have loaded into my presentations. However, when I publish the presentation to Adobe Connect and access the URL the videos are either delayed or do not appear at all. We are using our own Adobe server which we purchased in 2008, along with Adobe Connect Pro 7. We recently updated our Adobe Presenter software to version 9. Is there an incompatibility issue between Adobe Presenter 9 and our current Adobe Server/current version of Adobe Connect? Or do I need to do something different in Adobe Presenter when importing the videos? Note: I have tried FLV videos and had the same issue.
We are trying to launch of series of webinars (each webinar has between 15-42 slides), which was the whole purpose of updating our Adobe Presenter and Adobe Captivate software....hopefully we can resolve this video issue.
Thanks!
Dana

Connect 7 didn't support MP4 video content, as I recall. Another issue is that Connect rooms are using Action Script 2 (AS2) while Presenter 9 uses AS3, and the two code languages don't play well together. You don't mention if you are using the meeting application to display the presentation, but it is worth mentioning. If the presentations are stand alone, then the AS3 issue should be non-existent, but the MP4 support may be.
Is there a reason you haven't updated the Connect software to Connect 9 (or at least Connect 8.1 where the Connect application became AS3 as a whole and supported MP4 content)?

Cannot advance through Captivate quiz after publishing to Adobe Connect.

We use Adobe Connect to present live on-line webinars to our students. We have been using Captivate to survey the students at the beginning and end of each class. I created quizzes in Captivate and published them to our Connect server. Most of the time the quizzes work fine. But some students are not able to click the submit button and advance through the quiz. Any ideas why some participants wouldn't be able to complete Captivate quizzes?

I will try that with our classes today. The weird thing is that we have 3 meeting rooms that we use these Captivate surveys in, and the same student can complete the survey in one meeting room but not another.

How do I publish to Adobe Connect?

I want to experiment with using Connect (or Connect Pro?) as both an LMS and distribution platform for webinars an e-learning content created in Captivate 5. I have successfully created my trial account in Adobe Connect, and received the email with my account information. But that doesn't seem to correspond to the information in the publish dialog boxes in Captivate. The "change server" button leads me to a dialog box that asks for name and URL. What name? what URL? (I have tried the names and URL from the email I got about my trial membership, but when I try to publish, I get a meaningless error message that "the resource does not exist."). Any suggestions?
I can't believe how undocumented this is! The Connect website, for example, features oodles of information about creating content in Presenter... but none about Captivate.

Sign in using the same Adobe ID you used to sign in to the Folio Builder panel. Your app will appear in the library.
http://help.adobe.com/en_US/digitalpubsuite/using/WS9293e1fb3b977c5c7b1f65ad12f28224932-7f f6.html

Captivate 7 project fails to publish to Adobe Connect

ERROR MESSAGE:
"Failed to publish your project to the Adobe Connect Server. Verify your network conection and try again"
First of all, my network connection is fine. And I have run through a number of solutions to try to make this work but im running my head into a wall trying to figure it out. Any help would be greatly appreciated.
The project is a quiz and survey with multiple choice, likert, and short answer questions with 5 .flv videos. I have a sepearte file with likert questions (I heard those a problematic) that gave me the same error when I tried to publish with captivate 6, but worked with captivate 7. So it publishes that file with likerts but not this one. The publisher gives the error whether the file has videos or not. Any ideas?

Hi there,
From the post, it looks like the issue is specific to a project. Is it possible for you to share the problematic project with us so that we can investigate the issue at our end? Please upload it to a shared workspace (Acrobat.com) and send me the link to [email protected]
Thanks,
Nimmy Sukumaran.

Unable to Publish Captive 4 into Adobe Connect with Windows 7

Hello,
I am using Adobe Captive 4 and have previously been able to publish my Adobe Captivate videos into Adobe Connect. However, I have now had my PC upgraded to Windows 7 and am now unable to do so. When I attempt to publish into Adobe Connect, I received the following message:
Adobe Connect requires Flash Player 9.0.0.0 or above.
I have Flash version 11 installed on my computer so I don't think this is the problem. However, I do notice that the publish option opens in a window that seems to be another program or wizard that is used to publish from Captivate into Adobe Connect; this may be where my problem resides. I had a co-worker on Windows XP try and everything still works fine. It is only with Windows 7 that this problem occurs.
Any help or direction with this issue would be great.
Thanks!

Odd, I just verified that I could publish from CP4 to Connect. Windows 7, Connect 8.2.1, Captivate 4.0.1 Build 1658.
Have you tried uninstalling and reinstalling Captivate? Maybe it didn't hook into the right version of Flash...

Adobe Connect 9 Training Course Video gets resized after being published from Captivate 6

Hello!
I have an FLV that I have published to Adobe Connect 9 from Adobe Captivate 6.
I have set the size of the video to the dimensions that best display the FLV with player controls.
However, when I publish to Adobe Connect 9, the video is resized to a smaller size and looks heavily pixelated.
Is there a way to keep the dimensions and quality without Adobe Connect 9 resizing it?
Here are the settings in Captivate 6:
Here is the first screen for the preferences:
Here is the second screen in Preferences:
Here is what it looks like when viewed from Captivate 6 in a web browser:
Here is what it looks like after it has been published and uploaded into the training in Adobe Acrobat 9:
If you notice in the image above the video is smaller and the CMS logo is very pixelated due to Adobe Connect 9 resizing it.
I am not sure how to keep the dimensions that I have from Captivate 6 and have it reflect after it has been published to Adobe Connect 9.
And is there more functionality that I am not able to access since I am using a 30-Day trial.
Thanks for taking the time to read and assist!
Angelo

You are correct that this is a known issue. There was a fundamental change to the way objects are added to the timeline that came in with Cp6. The result is that objects such as your SWF animations are only loaded at the time they are added to the timeline, and this causes the slide flickering you witness. There's not really a lot you can do to get rid of it other than rebuilding all of your animations to be a single animation that once loaded will continue unabated until finished.

Articulate Storyline courses in Adobe Connect Pro 7.5 don't resume when learner closes and revisits

Hello,
I'm brand new to this forum, so please forgive any breaches of etiquette, but I really hope someone from the Community can help wth a strange, somewhat random issue with some Articulate Storyline courses hosted in Adobe Connect Pro 7.5.
We have more than 20 Storyline courses that have been published and uploaded over the last year. If a learner closes the course before completing the end-of-course quiz, their progress should be saved and when they reopen the course they should see a prompt asking if they want to resume where they left off (see below). This functionality is set up within the player settings of Storyline before the course is published, and all courses were prompting to resume until a couple of weeks ago.
Resume Prompt:
Storyline Player Settings:
Around May 31, we noticed that some of the courses were starting over from the beginning slide, even if the learner had previously completed part or all of the course. I opened about 10 courses that day, and 3 or 4 prompted me correctly; the other 6 or 7 started over at the beginning. The strange thing is that all of the courses are published the same way using the following settings in Storyline (3 screens below).
Publish Settings Screen 1
Publish Settings Screen 2
Publish Settings Screen 3
The even stranger thing is that a course that didn't resume properly last week, now resumes correctly for my coworker but doesn't prompt me upon revisitng/resuming the course. On Monday I opened 12 courses and only 2 of them resumed correctly. Today I checked those same 12 courses: 5 prompted to resume correctly (including the 2 that worked on Monday), 7 did not prompt me. When my coworker opened the same 12 courses - 2 of the 7 that weren't working for me DID prompt her when she reopened the course link.
Unfortunately I haven't been able to establish any patterns as to why some courses always prompt to resume, why some courses never prompt /always restart from the beginning and why some courses prompt when my coworker opens them but not when I do.
At this point, I'm not even sure where to start, what to check or what questions to ask, so any and all help or suggestions are GREATLY appreciated.
Diana

To uninstall the add-in, go to your Start Menu, then Control Panel. Find Add/Remove Programs or Uninstall or change a program. Sort the list by name, and you should see the Adobe Connect Add-In. Select it and then click Uninstall.
I believe there was an issue with Flash Player 11.2 or 11.3 that caused the version notification to show in Connect incorrectly. If the uninstaller doesn't work, then it may need to be solved by Adobe. You can also uninstall Flash Player from the dialog shown above, though the application in the KB article is a more complete uninstaller.
The Connect 8 add-in is backward compatible, though the Connect 9 add-in is not, so be sure you don't have that. As you can see in the screen shot above, I have both add-ins installed.
Have you gone to the Test My Computer page for your Connect server? There is also the option to install the add-in there, and get feed back on what may be causing these issues? You can access that from your Getting Started page, found on the Home Page of Connect Central, Resources tab.
Or you should be able to insert your server URL in this link, http://YourServerURL/common/help/en/support/meeting_test.htm for the test page.

Widgets and Adobe Connect

I have added the note and jigsaw widgets into my Captivate 7 virtual learning, but neither shows when the file is published in Adobe Connect. Does anyone know why?

The two that don't play are Captivate interactions: notes and jigsaw puzzle.

Need Advice-Adobe Connect and tracking student grades

I know that Adobe Connect can be used as a LMS, I need to know how to track grades for each student. Also each student has to pay for the class, How can I limit or control who logs in to the class. I dont want the link to be passed around for any one to use. I,ll take all the help I can get. Thanks for any help or advice.

The question is, how do I "track each individuals progress through your training, and you will be able to pull reports that show that." When I have the reports published to Adobe Connect, all I see are aggregate results. I can find no way to get individual results.

Cannot locate Adobe Connect Server URL info

I recently purchased Adobe Captivate 8.0 and I have seen how Responsive Design works. Now, I am trying to publish and display the content to display on a mobile device using Adobe Connect.
My mobile phone does display regular websites, but it does not display any of my responsive design projects.
From Captivate
Click Publish
Select Publish to Adobe Connect
In the Name box of the Publish To Adobe Captivate dialog box, I enter a valid name for the project
(The URL box is blank.) Click the Orange folder icon
In the Adobe Connect Server dialog box, I click Add
In the Add New Server dialog box ...
I can enter a name in the Name box, but ...
I don't know what to put for the URL box
It is in the URL box that I am stuck. I don't know what to type or where to get/find the information.
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Hi K Taube,
You can try using https://arcps.adobeconnect.com in URL field.
If you have Adobe Edge Inspect, you can preview the Responsive project output in Mobile.
For more information on Help, see Adobe Captivate Help | Adobe Connect
Unfortunately, as of now, Mobile view is not supported in Adobe Connect for Responsive projects - please check this link for known issues Top issues | Adobe Captivate 8
- Jacob.

Application Issue - Adobe connect unable to handle "unreachable" responses

Hi,
We've discovered what seems to be a bug with the Adobe Connect application/flash player.
For some reason when you have a proxy in place adobe connect still attempts to establish a direct connection to the adobe servers (for example na7fms2.adobeconnect.com), if these packets get dropped video plays with no issue.
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Adobe Connect seems to be unable to handle these responses and goes into a loop continiously attempting a direct connection (around every 10-12 seconds), therefore causing streaming video's to restart every 10-12 seconds.
Below is a screenshot of the packet capture of the accurance.
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Video restarts every 10-12 seconds:
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It would be great if this issue could be raised as a bug and fixed in future versions.
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Seeing the same issue. Did anyone find any solution?.
Only solution that I could see was opening HTTPS at firewall for only Adobe Connect servers. Wasn't able to locate anything that published the network ranges for the Adobe Connect servers however. Wasn't really a solution that I was happy with anyway.
Only need to do this to allow 1 employee to access a recorded Adobe Connect meeting.
Thanks
Iain.

Unable to overwrite course published on Adobe Connect

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