Unable to pick the call when 5800 is in lock mode ...

HI,
My 5800 mobile has been updated with  V40.0.005.C03.01 through nokia service center.
After this instalation, I have faced following problems in LOCK MODE. I am not sure, whether it is setting problem or software bug.
1. In lock mode, whenever I get a call, I am not able to receive the call or unlock using touch screen buttons, though it displays 2 buttons in screen. 2 Buttons: Answer & Unlock.
But I can use the physical buttons(Grean & Red) to receive or cancel the call and I can unlock the mobile using side physical scroll button. So why these touch screen buttons (Answer & Unlock)  not working, in lock mode.
2. In lock mode, I can't snooze or stop the alarm using touch screen buttons, though it displays 2 buttons in screen. 2 Buttons: Stop & Snooze. But I can use only Red physical button to snooze. But I can't use any other buttons niether physical nor touch buttons to stop the alarm. Only way to stop the alarm is first snooze the alarm using Red physical button, then unlock the mobile using side physical scroll button, then goto clock, check the alarms list, then click on remove touch button. So why these touch screen buttons (Stop & Snooze)  not working, in lock mode.
This is happening only after software update to V40.0.005.C03.01 .   I am not sure, whether it is setting problem or new software bug.
Thanks.
Prakash
Solved!
Go to Solution.

Don't really wanna do the hard re-set and loose everything on the phone and start from scratch again. I took it to the retailer that sold the phone to me last week and they want to replace it with a brand new one, as they think it's a fault with the phone. While am happy to get a brand new one, I don't wanna do that either and go through downloading all the applications I have downloaded on mine, especially knowing that this retailer only has in stock the 5800 phone with V20 loaded on them from the factory, so I will end-up going through the software upgrade process all over again to V31 and probably face the same problem at the end.
I think I will just get used to answering the calls using the green button instead.
Thanks,
Jalal
Sydney-Australia

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    Step 2 - Put your fully charged Bluetooth headset into pairing mode.
    Start with your Bluetooth accessory powered off.
    Press and hold the Call Control Button until the light indicator flashes blue and red. 
    Your Bluetooth accessory is now in pairing mode and ready to be paired with your handset.
    Step 3 - Pair the Samsung Fascinate with a Bluetooth Accessory.
    Note: The Bluetooth power must be set to ON position to pair the handset with a Bluetooth headset.
    From the main screen, tap Menu
    Tap Settings
    Tap Wireless & Networks
    Tap Bluetooth Settings
    Place accessory in pairing mode, see accessory pairing instructions.
    Tap Scan for Devices, device starts Searching.
    Tap [Plantronics Bluetooth] to pair
    Pairing Complete, touch home to exit.
    If you still need assistance, please send me a Private Message and I will be happy to help you.
    Thanks,

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