Unable to place calls to Norway with World mintues...

Hi all
I have an Office 365 Home subscription which inclludes 60 World minutes every month. The subscription is activated with my account and shows up in both Skype and Outlook profiles. But when I try to place a call it says I have no credits and need to get som or a subscription. The number I try to call is a landline in Norway.
I can call inside Denamrk just fine, but not to Norway.
Am I missing something?
Solved!
Go to Solution.

AllanMichaelsen wrote:
The number I try to call is a landline in Norway.
Hello and welcome to the Skype Community.
Your account shows that you are attempting to call the Norwegian # xxxxxxxx00 which is designated as a cellphone #. If you feel that the classification is incorrect please let me know.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Place Call and continue with remaining script steps - is it possible?

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Attempting to use 'Place Call' to initiate this text page works, however, the script terminates immediately after the call is placed and we would like to continue on with the remainder of our script. In this case, on Success go back to the top of the loop.
I have also tried to use Call Subflow instead, thinking an executed sub-routine placing the call would return to the original script and continue on, but it didn't. In both cases, the system comes back and states " I'm sorry, we're currently experiencing system problems and are unable to process your call. Please try again later."
If there's a way to get this to work via Place Call or another process to accomplish the same result, that would be fantastic. I appreciate any feedback.
We're using UCCx Express 5.0 (2.064) with premium type licensing.

Hello,
I did get to an answer similar to what r.stockton did to solve the issue, but I left Exception (ContactInactiveException) Goto in ours to isolate exceptions because we have multiple contacts within our script. Turns out that this particular exception was thrown by the PlaceCall step ending abruptly by our paging system answering and hanging up the call quickly. MIVR logs showed that it didn't bomb as immediately as when the debugs showed it crashing - it actually went into a loop over and over with the Trigger contact before failing.
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Unable to place call on calls on hold - SIP Trunk from CUCM to CUBE and from CUBE to ISTP

Hi Cisco Community,
I have a SIP Trunk setup between the CUCM and CUBE and another SIP Dial Peers from the CUBE to the ITSP. All incoming/outgoing calls, DTMF-Relay works well except one thing which is the ability to hold the call.
On the SIP Trunk from the CUCM to the CUBE, I did not select “MTP” because when I do so, I am forced to select my preferred MTP codec which when selected G.729/G.729a, all my outgoing calls goes out using G.729r8. This codec works well for most of the calls until the ITSP replies back with G.729br8. When this condition occur, my call simply fails (this is very intermittent and only some random numbers).
That said, I have some issues with DTMF Relay when I select MTP on the SIP Trunk. DTMF Relay only works if the call is G.729r8 all the way from the CUCM to the ITSP. If the ITSP replies back with G.729br8, the call might established but will simply be “voice-only”.
The current setup is no MTP is selected and everything is working perfectly. I am happy with that until I place a call on hold, which when I do so, the call immediately terminate. Could you please help me understand why?
I have all media resources configured such as G.729r8 MTP, G.729br8 MTP, G.711u MTP, Transcoding with all codecs, etc. All MRG and MRGL are configured on all devices and SIP Trunks.
Below is an example of a call that is connected with the current setup:
Note:
IP: 10.18.81.2 (CUBE)
IP: 10.18.81.11 (CUCM SUB)
IP: 10.111.111.254 (ITSP SBC)
PM-HO-VG-01#
PM-HO-VG-01#
Nov 30 11:44:29.938: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e72063a5aba5d
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>
Date: Sun, 30 Nov 2014 11:44:29 GMT
Call-ID: [email protected]
Supported: timer,resource-priority,replaces
Min-SE: 1800
User-Agent: Cisco-CUCM9.1
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 101 INVITE
Expires: 180
Allow-Events: presence, kpml
Supported: X-cisco-srtp-fallback,X-cisco-original-called
Call-Info: <sip:10.18.81.11:5060>;method="NOTIFY;Event=telephone-event;Duration=500"
Cisco-Guid: 1020645888-0000065536-0000124117-0189862410
Session-Expires: 1800
Contact: <sip:[email protected]:5060>
Max-Forwards: 70
Content-Length: 0
Nov 30 11:44:29.942: //64510/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e72063a5aba5d
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>
Date: Sun, 30 Nov 2014 11:44:29 GMT
Call-ID: [email protected]
CSeq: 101 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-15.2.4.M5
Content-Length: 0
Nov 30 11:44:29.946: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3EC72218
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>
Date: Sun, 30 Nov 2014 11:44:29 GMT
Call-ID: [email protected]
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE: 1800
Cisco-Guid: 1020645888-0000065536-0000124117-0189862410
User-Agent: Cisco-SIPGateway/IOS-15.2.4.M5
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 INVITE
Timestamp: 1417347869
Contact: <sip:[email protected]:5060>
Call-Info: <sip:10.18.81.2:5060>;method="NOTIFY;Event=telephone-event;Duration=2000"
Expires: 180
Allow-Events: telephone-event
Max-Forwards: 69
Session-Expires: 1800
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 301
v=0
o=CiscoSystemsSIP-GW-UserAgent 7676 6958 IN IP4 10.18.81.2
s=SIP Call
c=I
PM-HO-VG-01#N IP4 10.18.81.2
t=0 0
m=audio 22256 RTP/AVP 18 0 8 101
c=IN IP4 10.18.81.2
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=yes
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
Nov 30 11:44:29.950: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3EC72218
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>
Call-ID: [email protected]
CSeq: 101 INVITE
Timestamp: 1417347869
Nov 30 11:44:30.658: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 180 Session Progress
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3EC72218
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>;tag=71913148-1417348035284
Call-ID: [email protected]
CSeq: 101 INVITE
Timestamp: 1417347869
Supported:
Contact: <sip:[email protected]:5060;transport=udp>
Session: Media
Allow: ACK,BYE,CANCEL,INFO,INVITE,OPTIONS,PRACK,REFER,NOTIFY,UPDATE
X-BroadWorks-Correlation-Info: bbf94839-a234-4237-95e6-a7037322f0f4
Content-Type: application/sdp
Content-Length: 355
v=0
o=BroadWorks 316169737 1 IN IP4 10.111.111.254
s=-
c=IN IP4 10.111.111.254
t=0 0
m=audio 20074 RTP/AVP 18 101 100
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=rtpmap:100 X-NSE/8000
a=fmtp:100 200-202
a=X-sqn:0
a=X-cap: 1 audio RTP/AVP 100
a=X-cpar: a=rtpmap:100 X-NSE/8000
a=X-cpar: a=fmtp:100 200-202
a=X-cap: 2 image udptl t38
Nov 30 11:44:30.662: //64510/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 183 Session Progress
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e72063a5aba5d
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>;tag=3C365010-1E42
Date: Sun, 30 Nov 2014 11:44:29 GMT
Call-ID: [email protected]
CSeq: 101 INVITE
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Contact: <sip:[email protected]:5060>
Supported: sdp-anat
Server: Cisco-SIPGateway/IOS-15.2.4.M5
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 289
v=0
o=CiscoSystemsSIP-GW-UserAgent 7965 2747 IN IP4 10.18.81.2
s=SIP Call
c=IN IP4 10.18.81.2
t=0 0
m=audio 22350 RTP/AVP 18 101 19
c=IN IP4 10.18.81.2
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=yes
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=rtpmap:19 CN/8000
a=ptime:20
Nov 30 11:44:31.226: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 180 Session Progress
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3EC72218
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>;tag=71913148-1417348035284
Call-ID: [email protected]
CSeq: 101 INVITE
Timestamp: 1417347869
Supported:
Contact: <sip:[email protected]:5060;transport=udp>
Session: Media
Allow: ACK,BYE,CANCEL,INFO,INVITE,OPTIONS,PRACK,REFER,NOTIFY,UPDATE
X-BroadWorks-Correlation-Info: bbf9
PM-HO-VG-01#4839-a234-4237-95e6-a7037322f0f4
Content-Type: application/sdp
Content-Length: 355
v=0
o=BroadWorks 316169737 1 IN IP4 10.111.111.254
s=-
c=IN IP4 10.111.111.254
t=0 0
m=audio 20074 RTP/AVP 18 101 100
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=rtpmap:100 X-NSE/8000
a=fmtp:100 200-202
a=X-sqn:0
a=X-cap: 1 audio RTP/AVP 100
a=X-cpar: a=rtpmap:100 X-NSE/8000
a=X-cpar: a=fmtp:100 200-202
a=X-cap: 2 image udptl t38
Nov 30 11:44:31.630: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3EC72218
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>;tag=71913148-1417348035284
Call-ID: [email protected]
CSeq: 101 INVITE
Timestamp: 1417347869
Supported:
Contact: <sip:[email protected]:5060;transport=udp>
Allow: ACK,BYE,CANCEL,INFO,INVITE,OPTIONS,PRACK,REFER,NOTIFY,UPDATE
Accept: application/media_control+xml,application/sdp,application/xml
X-BroadWorks-Correlation-Info: bbf94839-a234-4237-95e6-a7037322f0f4
Content-Type: application/sdp
Content-Length: 355
v=0
o=BroadWorks 316169737 1 IN IP4 10.111.111.254
s=-
c=IN IP4 10.111.111.254
t=0 0
m=audio 20074 RTP/AVP 18 101 100
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=rtpmap:100 X-NSE/8000
a=fmtp:100 200-202
a=X-sqn:0
a=X-cap: 1 audio RTP/AVP 100
a=X-cpar: a=rtpmap:100 X-NSE/8000
a=X-cpar: a=fmtp:100 200-202
a=X-cap: 2 image udptl t38
Nov 30 11:44:31.630: //64511/3CD5D2000001/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x0x3D7B1458
State of The Call : STATE_ACTIVE
TCP Sockets Used : NO
Calling Number : 27218091323
Called Number : 0862000000
Source IP Address (Sig ): 10.18.81.2
Destn SIP Req Addr:Port : 10.111.111.254:5060
Destn SIP Resp Addr:Port : 10.111.111.254:5060
Destination Name : 10.111.111.254
Nov 30 11:44:31.630: //64511/3CD5D2000001/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : g729br8
Negotiated Codec Bytes : 20
Nego. Codec payload : 18 (tx), 18 (rx)
Negotiated Dtmf-relay : 6
Dtmf-relay Payload : 101 (tx), 101 (rx)
Source IP Address (Media): 10.18.81.2
Source IP Port (Media): 22256
Destn IP Address (Media): 10.111.111.254
Destn IP Port (Media): 20074
Orig Destn IP Address:Port (Media): [ - ]:0
Nov 30 11:44:31.630: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
ACK sip:[email protected]:5060;transport=udp SIP/2.0
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3EC81D00
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>;tag=71913148-1417348035284
Date: Sun, 30 Nov 2014 11:44:29 GMT
Call-ID: [email protected]
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: telephone-event
Content-Length: 0
Nov 30 11:44:31.634: //64510/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e72063a5aba5d
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>;tag=3C365010-1E42
Date: Sun, 30 Nov 2014 11:44:29 GMT
Call-ID: [email protected]
CSeq: 101 INVITE
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Contact: <sip:[email protected]:5060>
Supported: replaces
Supported: sdp-anat
Server: Cisco-SIPGateway/IOS-15.2.4.M5
Supported: timer
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 289
v=0
o=CiscoSystemsSIP-GW-UserAgent 7965 2747 IN IP4 10.18.81.2
s=SIP Call
c=IN IP4 10.18.81.2
t=0 0
m=audio 22350 RTP/AVP 18 101 19
c=IN IP4 10.18.81.2
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=yes
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=rtpmap:19 CN/8000
a=ptime:20
Nov 30 11:44:31.726: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
ACK sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e72075e3a02c1
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>;tag=3C365010-1E42
Date: Sun, 30 Nov 2014 11:44:29 GMT
Call-ID: [email protected]
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: presence, kpml
Content-Type: application/sdp
Content-Length: 236
v=0
o=CiscoSystemsCCM-SIP 9082578 1 IN IP4 10.18.81.11
s=SIP Call
c=IN IP4 10.18.80.40
b=TIAS:8000
b=AS:8
t=0 0
m=audio 21928 RTP/AVP 18 101
a=rtpmap:18 G729/8000
a=ptime:20
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
Nov 30 11:44:31.730: //64510/3CD5D2000001/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x0x3D816D70
State of The Call : STATE_ACTIVE
TCP Sockets Used : NO
Calling Number : 0218091323
Called Number : 0862000000
Source IP Address (Sig ): 10.18.81.2
Destn SIP Req Addr:Port : 10.18.81.11:5060
Destn SIP Resp Addr:Port : 10.18.81.11:5060
Destination Name : 10.18.81.11
Nov 30 11:44:31.730: //64510/3CD5D2000001/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : g729br8
Negotiated Codec Bytes : 20
Nego. Codec payload : 18 (tx), 18 (rx)
Negotiated Dtmf-relay : 6
Dtmf-relay Payload : 101 (tx), 101 (rx)
Source IP Address (Media): 10.18.81.2
Source IP Port (Media): 22350
Destn IP Address (Media): 10.18.80.40
Destn IP Port (Media): 21928
Orig Destn IP Address:Port (Media): [ - ]:0
Nov 30 11:44:31.730: //64510/3CD5D2000001/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x0x3D816D70
State of The Call : STATE_ACTIVE
TCP Sockets Used : NO
Calling Number : 0218091323
Called Number : 0862000000
Source IP Address (Sig ): 10.18.81.2
Destn SIP Req Addr:Port : 10.18.81.11:5060
Destn SIP Resp Addr:Port : 10.18.81.11:5060
Destination Name : 10.18.81.11
PM-HO-VG-01#
Nov 30 11:44:31.730: //64510/3CD5D2000001/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : g729br8
Negotiated Codec Bytes : 20
Nego. Codec payload : 18 (tx), 18 (rx)
Negotiated Dtmf-relay : 6
Dtmf-relay Payload : 101 (tx), 101 (rx)
Source IP Address (Media): 10.18.81.2
Source IP Port (Media): 22350
Destn IP Address (Media): 10.18.80.40
Destn IP Port (Media): 21928
Orig Destn IP Address:Port (Media): [ - ]:0
PM-HO-VG-01#sh sip
PM-HO-VG-01#sh sip-ua call
PM-HO-VG-01#sh sip-ua calls
Total SIP call legs:2, User Agent Client:1, User Agent Server:1
SIP UAC CALL INFO
Call 1
SIP Call ID : [email protected]
State of the call : STATE_ACTIVE (7)
Substate of the call : SUBSTATE_NONE (0)
Calling Number : 27218091323
Called Number : 0862000000
Bit Flags : 0xC04018 0x10000100 0x0
CC Call ID : 64511
Source IP Address (Sig ): 10.18.81.2
Destn SIP Req Addr:Port : [10.111.111.254]:5060
Destn SIP Resp Addr:Port: [10.111.111.254]:5060
Destination Name : 10.111.111.254
Number of Media Streams : 1
Number of Active Streams: 1
RTP Fork Object : 0x0
Media Mode : flow-through
Media Stream 1
State of the stream : STREAM_ACTIVE
Stream Call ID : 64511
Stream Type : voice+dtmf (0)
Stream Media Addr Type : 1
Negotiated Codec : g729br8 (20 bytes)
Codec Payload Type : 18
Negotiated Dtmf-relay : rtp-nte
Dtmf-relay Payload Type : 101
QoS ID : -1
Local QoS Strength : BestEffort
Negotiated QoS Strength : BestEffort
Negotiated QoS Direction : None
Local QoS Status : None
Media Source IP Addr:Port: [10.18.81.2]:22256
Media Dest IP Addr:Port : [10.111.111.254]:20074
Options-Ping ENABLED:NO ACTIVE:NO
Number of SIP User Agent Client(UAC) calls: 1
SIP UAS CALL INFO
Call 1
SIP Call ID : [email protected]
State of the call : STATE_ACTIVE (7)
Substate of the call : SUBSTATE_NONE (0)
Calling Number : 0218091323
Called Number : 0862000000
Bit Flags : 0xC0401E 0x10000100 0x80004
CC Call ID : 64510
Source IP Address (Sig ): 10.18.81.2
Destn SIP Req Addr:Port : [10.18.81.11]:5060
Destn SIP Resp Addr:Port: [10.18.81.11]:5060
Destination Name : 10.18.81.11
Number of Media Streams : 1
Number of Active Streams: 1
RTP Fork Object : 0x0
Media Mode : flow-through
Media Stream 1
State of the stream : STREAM_ACTIVE
Stream Call ID : 64510
Stream Type : voice+dtmf (1)
Stream Media Addr Type : 1
Negotiated Codec : g729br8 (20 bytes)
Codec Payload Type : 18
Negotiated Dtmf-relay : rtp-nte
Dtmf-relay Payload Type : 101
QoS ID : -1
Local QoS Strength : BestEffort
Negotiated QoS Strength : BestEffort
Negotiated QoS Direction : None
Local QoS Status : None
Media Source IP Addr:Port: [10.18.81.2]:22350
Media Dest IP Addr:Port : [10.18.80.40]:21928
Options-Ping ENABLED:NO ACTIVE:NO
Number of SIP User Agent Server(UAS) calls: 1
PM-HO-VG-01#
PM-HO-VG-01#
PM-HO-VG-01#
As you can see, the call is connected and everything is working perfectly. When I press the hold button, here is what I get:
NOTE: I have # debug ccsip messages and #debug ccsip calls (running)
PM-HO-VG-01#
PM-HO-VG-01#
Nov 30 11:44:49.210: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e720852ab8b92
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>;tag=3C365010-1E42
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
Supported: timer,resource-priority,replaces
Min-SE: 1800
User-Agent: Cisco-CUCM9.1
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 102 INVITE
Max-Forwards: 70
Expires: 180
Allow-Events: presence
Supported: X-cisco-srtp-fallback
Supported: Geolocation
Contact: <sip:[email protected]:5060>
Content-Type: application/sdp
Content-Length: 244
v=0
o=CiscoSystemsCCM-SIP 9082578 2 IN IP4 10.18.81.11
s=SIP Call
c=IN IP4 0.0.0.0
b=TIAS:8000
b=AS:8
t=0 0
m=audio 21928 RTP/AVP 18 101
a=rtpmap:18 G729/8000
a=ptime:20
a=inactive
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
Nov 30 11:44:49.218: //64510/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e720852ab8b92
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>;tag=3C365010-1E42
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
CSeq: 102 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-15.2.4.M5
Content-Length: 0
Nov 30 11:44:49.218: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:[email protected]:5060;transport=udp SIP/2.0
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3EC9241
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>;tag=71913148-1417348035284
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE: 1800
Cisco-Guid: 1020645888-0000065536-0000124117-0189862410
User-Agent: Cisco-SIPGateway/IOS-15.2.4.M5
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 102 INVITE
Max-Forwards: 70
Timestamp: 1417347889
Contact: <sip:[email protected]:5060>
Call-Info: <sip:10.18.81.2:5060>;method="NOTIFY;Event=telephone-event;Duration=2000"
Expires: 180
Allow-Events: telephone-event
Content-Type: application/sdp
Content-Length: 271
v=0
o=CiscoSystemsSIP-GW-UserAgent 7676 6959 IN IP4 10.18.81.2
s=SIP Call
c=IN IP4 0.0.0.0
t=0 0
m=audio 22256 RTP/AVP 18 101
c=IN IP4 0.0.0.0
a=inactive
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=yes
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20
Nov 30 11:44:49.278: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3EC9241
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>;tag=71913148-1417348035284
Call-ID: [email protected]
CSeq: 102 INVITE
Timestamp: 1417347889
Allow: ACK,BYE,CANCEL,INFO,INVITE,OPTIONS,PRACK,REFER,NOTIFY,UPDATE
Supported:
Accept: application/media_control+xml,application/sdp,application/xml
Contact: <sip:[email protected]:5060;transport=udp>
X-BroadWorks-Correlation-Info: bbf94839-a234-4237-95e6-a7037322f0f4
Content-Type: application/sdp
Content-Length: 360
v=0
o=BroadWorks 316169737 2 IN IP4 10.111.111.254
s=-
c=IN IP4 0.0.0.0
t=0 0
m=audio 20074 RTP/AVP 18 101 100
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=rtpmap:100 X-NSE/8000
a=fmtp:100 200-202
a=X-sqn:0
a=X-cap: 1 audio RTP/AVP 100
a=X-cpar: a=rtpmap:100 X-NSE/8000
a=X-cpar: a=fmtp:100 200-202
a=X-cap: 2 image udptl t38
a=inactive
Nov 30 11:44:49.278: //64511/3CD5D2000001/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x0x3D7B1458
State of The Call : STATE_ACTIVE
TCP Sockets Used : NO
Calling Number : 27218091323
Called Number : 0862000000
Source IP Address (Sig ): 10.18.81.2
Destn SIP Req Addr:Port : 10.111.111.254:5060
Destn SIP Resp Addr:Port : 10.111.111.254:5060
Destination Name : 10.111.111.254
Nov 30 11:44:49.278: //64511/3CD5D2000001/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : g729br8
Negotiated Codec Bytes : 20
Nego. Codec payload : 18 (tx), 18 (rx)
Negotiated Dtmf-relay : 6
Dtmf-relay Payload : 101 (tx), 101 (rx)
Source IP Address (Media): 10.18.81.2
Source IP Port (Media): 22256
Destn IP Address (Media): 0.0.0.0
Destn IP Port (Media): 20074
Orig Destn IP Address:Port (Media): [ - ]:0
Nov 30 11:44:49.282: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
ACK sip:[email protected]:5060;transport=udp SIP/2.0
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3ECA2633
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>;tag=71913148-1417348035284
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
Max-Forwards: 70
CSeq: 102 ACK
Allow-Events: telephone-event
Content-Length: 0
Nov 30 11:44:49.282: //64510/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e720852ab8b92
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>;tag=3C365010-1E42
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
CSeq: 102 INVITE
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Contact: <sip:[email protected]:5060>
Supported: replaces
Supported: sdp-anat
Server: Cisco-SIPGateway/IOS-15.2.4.M5
Supported: timer
Content-Type: application/sdp
Content-Length: 271
v=0
o=CiscoSystemsSIP-GW-UserAgent 7965 2748 IN IP4 10.18.81.2
s=SIP Call
c=IN IP4 0.0.0.0
t=0 0
m=audio 22350 RTP/AVP 18 101
c=IN IP4 0.0.0.0
a=inactive
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=yes
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20
Nov 30 11:44:49.282: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
ACK sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e72094953dfea
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>;tag=3C365010-1E42
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
Max-Forwards: 70
CSeq: 102 ACK
Allow-Events: presence
Content-Length: 0
Nov 30 11:44:49.290: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e720a6918040f
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>;tag=3C365010-1E42
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
Supported: timer,resource-priority,replaces
Min-SE: 1800
User-Agent: Cisco-CUCM9.1
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 103 INVITE
Max-Forwards: 70
Expires: 180
Allow-Events: presence
Supported: X-cisco-srtp-fallback
Supported: Geolocation
Contact: <sip:[email protected]:5060>
Content-Length: 0
Nov 30 11:44:49.294: //64510/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e720a6918040f
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>;tag=3C365010-1E42
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
CSeq: 103 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-15.2.4.M5
Content-Length: 0
Nov 30 11:44:49.294: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
INVITE sip:[email protected]:5060;transport=udp SIP/2.0
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3ECB16F3
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>;tag=71913148-1417348035284
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
Supported: timer,resource-priority,replaces,sdp-anat
Min-SE: 1800
Cisco-Guid: 1020645888-0000065536-0000124117-0189862410
User-Agent: Cisco-SIPGateway/IOS-15.2.4.M5
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 103 INVITE
Max-Forwards: 70
Timestamp: 1417347889
Contact: <sip:[email protected]:5060>
Expires: 180
Allow-Events: telephone-event
Content-Length: 0
Nov 30 11:44:49.338: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3ECB16F3
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>;tag=71913148-1417348035284
Call-ID: [email protected]
CSeq: 103 INVITE
Timestamp: 1417347889
Allow: ACK,BYE,CANCEL,INFO,INVITE,OPTIONS,PRACK,REFER,NOTIFY,UPDATE
Supported:
Accept: application/media_control+xml,application/sdp,application/xml
Contact: <sip:[email protected]:5060;transport=udp>
Content-Type: application/sdp
Content-Length: 306
v=0
o=BroadWorks 316169737 3 IN IP4 10.111.111.254
s=-
c=IN IP4 10.111.111.254
t=0 0
m=audio 20074 RTP/AVP 18 101
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=X-sqn:0
a=X-cap: 1 audio RTP/AVP 100
a=X-cpar: a=rtpmap:100 X-NSE/8000
a=X-cpar: a=fmtp:100 200-202
a=X-cap: 2 image udptl t38
Nov 30 11:44:49.342: //64510/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 2
PM-HO-VG-01#00 OK
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e720a6918040f
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>;tag=3C365010-1E42
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
CSeq: 103 INVITE
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Allow-Events: telephone-event
Contact: <sip:[email protected]:5060>
Supported: replaces
Supported: sdp-anat
Server: Cisco-SIPGateway/IOS-15.2.4.M5
Supported: timer
Content-Type: application/sdp
Content-Length: 289
v=0
o=CiscoSystemsSIP-GW-UserAgent 7965 2749 IN IP4 10.18.81.2
s=SIP Call
c=IN IP4 10.18.81.2
t=0 0
m=audio 22350 RTP/AVP 18 101 19
c=IN IP4 10.18.81.2
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=yes
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=rtpmap:19 CN/8000
a=ptime:20
Nov 30 11:44:49.350: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
ACK sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.18.81.11:5060;branch=z9hG4bK2e720b594cd517
From: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
To: <sip:[email protected]>;tag=3C365010-1E42
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
Max-Forwards: 70
CSeq: 103 ACK
Allow-Events: presence
Content-Type: application/sdp
Content-Length: 213
v=0
o=CiscoSystemsCCM-SIP 9082578 3 IN IP4 10.18.81.11
s=SIP Call
c=IN IP4 10.18.81.10
t=0 0
m=audio 4000 RTP/AVP 18
a=X-cisco-media:umoh
a=rtpmap:18 G729/8000
a=ptime:20
a=fmtp:18 annexb=no
a=sendonly
Nov 30 11:44:49.354: //64510/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
BYE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3ECC55
From: <sip:[email protected]>;tag=3C365010-1E42
To: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
User-Agent: Cisco-SIPGateway/IOS-15.2.4.M5
Max-Forwards: 70
Timestamp: 1417347889
CSeq: 101 BYE
Reason: Q.850;cause=86
P-RTP-Stat: PS=874,OS=17480,PR=872,OR=17440,PL=0,JI=0,LA=0,DU=17
Content-Length: 0
Nov 30 11:44:49.354: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Sent:
BYE sip:[email protected]:5060;transport=udp SIP/2.0
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3ECD1ECD
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>;tag=71913148-1417348035284
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
User-Agent: Cisco-SIPGateway/IOS-15.2.4.M5
Max-Forwards: 70
Timestamp: 1417347889
CSeq: 104 BYE
Reason: Q.850;cause=65
P-RTP-Stat: PS=872,OS=17440,PR=952,OR=19040,PL=0,JI=0,LA=0,DU=17
Content-Length: 0
Nov 30 11:44:49.374: //64511/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 Race Condition
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3ECD1ECD
From: "Bianca Africa" <sip:[email protected]>;tag=3C364D44-9E2
To: <sip:[email protected]>;tag=71913148-1417348035284
Call-ID: [email protected]
Timestamp: 1417347889
CSeq: 104 BYE
Content-Length: 0
Nov 30 11:44:49.374: //64511/3CD5D2000001/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x0x3D7B1458
State of The Call : STATE_DEAD
TCP Sockets Used : NO
Calling Number : 27218091323
Called Number : 0862000000
Source IP Address (Sig ): 10.18.81.2
Destn SIP Req Addr:Port : 10.111.111.254:5060
Destn SIP Resp Addr:Port : 10.111.111.254:5060
Destination Name : 10.111.111.254
Nov 30 11:44:49.374: //64511/3CD5D2000001/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : g729br8
Negotiated Codec Bytes : 20
Nego. Codec payload : 18 (tx), 18 (rx)
Negotiated Dtmf-relay : 6
Dtmf-relay Payload : 101 (tx), 101 (rx)
Source IP Address (Media): 10.18.81.2
Source IP Port (Media): 22256
Destn IP Address (Media): 10.111.111.254
Destn IP Port (Media): 20074
Orig Destn IP Address:Port (Media): [ - ]:0
Nov 30 11:44:49.374: //64511/3CD5D2000001/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC) : 65
Disconnect Cause (SIP) : 200
Nov 30 11:44:49.406: //64510/3CD5D2000001/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.18.81.2:5060;branch=z9hG4bK3ECC55
From: <sip:[email protected]>;tag=3C365010-1E42
To: "Bianca Africa" <sip:[email protected]>;tag=9082578~cdf4c5a6-dd2b-4c71-bca0-b262ad997720-44517224
Date: Sun, 30 Nov 2014 11:44:49 GMT
Call-ID: [email protected]
CSeq: 101 BYE
Content-Length: 0
Nov 30 11:44:49.406: //64510/3CD5D2000001/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x0x3D816D70
State of The Call : STATE_DEAD
TCP Sockets Used : NO
Calling Number : 0218091323
Called Number : 0862000000
Source IP Address (Sig ): 10.18.81.2
Destn SIP Req Addr:Port : 10.18.81.11:5060
Destn SIP Resp Addr:Port : 10.18.81.11:5060
Destination Name : 10.18.81.11
Nov 30 11:44:49.406: //64510/3CD5D2000001/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : g729br8
Negotiated Codec Bytes : 20
Nego. Codec payload : 18 (tx), 18 (rx)
Negotiated Dtmf-relay : 6
Dtmf-relay Payload : 101 (tx), 101 (rx)
Source IP Address (Media): 10.18.81.2
Source IP Port (Media): 22350
Destn IP Address (Media): 0.0.0.0
Destn IP Port (Media): 21928
Orig Destn IP Address:Port (Media): [ - ]:0
Nov 30 11:44:49.406: //64510/3CD5D2000001/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC) : 86
Disconnect Cause (SIP) : 200
PM-HO-VG-01#

Hi Manish,
Again, excellent feedback. Much appreciated.
I will try the commands suggested above and see if I can get DTMF to work correctly while interworking H.323 and SIP.
But my ultimate goal is to have SIP all way from the CUCM to the CUBE and from the CUBE to the ITSP.
If I enable SIP Early Offer with MTP on the CUCM going to the CUBE, all SIP Invite sent from the CUCM to the CUBE uses G.729r8 as the codec and once the call is established using G.729r8 should the ITSP reply with that codec, the call succeed and I am able to see an active MTP session using G.729 when I issue the command # show sccp connections.
One thing that I saw is that my ITSP love so much sending G.729br8 most of the times, so even if using SIP EO with MTP on the SIP Trunk to the CUBE, when I sent my INVITE out from the CUCM to the CUBE using G.729r8, specially on call center numbers such as 0800 numbers, you will see that the call established but the codec being negotiated is G.729br8 which is voice only (missing DTMF).
I will be doing some intensive test again later on this week and will send the logs.
Here is my question to both of you:
Which is the best way of having a proper SIP to SIP setup all the way that will not pose any problem?
Do I have to enable Early Offer on the SIP Profile used by the CUBE SIP Trunk or should I use the normal Standard SIP Profile? Do I need to enable MTP on my CUBE SIP Trunk or not?
From the CUBE point of view, I have a voice class codec that support G.729r8 or G.729br8 and the DTMF Relay method supported by the ITSP is RFC 2833.
I will send more logs for each scenario. I think that we are getting close to the resolution of this problem.
Thanks again for your support fellows.

Unable to place calls to a single Cell User?!?!?

So check this out.
CUCM 8.6 w/ MGCP to a PRI. Paetec is the Telco.
Everything in this deployment has been working great for months except that outbound caller ID was being overwritten by Paetec to stamp our main number. Yesterday they removed the CID stamp on their side and now I can control the outbound calling number. Very handy, I can announce my DID's and dial *67 to block CID.
But there is a single employee that as of yesterday cannot be called from here. She has a T-mobile cell phone with a 914 area code. I have the CUCM set to stamp the main number on any outbound call where a CID has not been explicitly set so we are sending the same string out as we were before the change. I can call my 917 T-mobile cell fine and see the main number. But dialing her the call just dies. Here is a debug isdn q931
Apr 16 2012 17:12:54.305: ISDN Se0/0/0:23 Q931: TX -> SETUP pd = 8 callref = 0x319D
Bearer Capability i = 0x8090A2
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98395
Exclusive, Channel 21
Calling Party Number i = 0x2181, '212xxxxxxx' ********** NUMBER OMITTED HERE FOR PRIVACY *************
Plan:ISDN, Type:National
Called Party Number i = 0xA1, '1914xxxxxxx'   ********** NUMBER OMITTED HERE FOR PRIVACY *************
Plan:ISDN, Type:National
Apr 16 2012 17:12:54.385: ISDN Se0/0/0:23 Q931: RX <- CONNECT pd = 8 callref = 0xB19C
Apr 16 2012 17:12:54.385: ISDN Se0/0/0:23 Q931: TX -> CONNECT_ACK pd = 8 callref = 0x319C
Apr 16 2012 17:12:54.389: ISDN Se0/0/0:23 Q931: RX <- CALL_PROC pd = 8 callref = 0xB19D
        Channel ID i = 0xA98395
Exclusive, Channel 21
Apr 16 2012 17:12:55.621: ISDN Se0/0/0:23 Q931: RX <- DISCONNECT pd = 8 callref = 0xB19B
        Cause i = 0x8090 - Normal call clearing
Apr 16 2012 17:12:55.645: ISDN Se0/0/0:23 Q931: TX -> RELEASE pd = 8 callref = 0x319B
Apr 16 2012 17:12:55.657: ISDN Se0/0/0:23 Q931: RX <- RELEASE_COMP pd = 8 callref = 0xB19B
Apr 16 2012 17:12:58.365: ISDN Se0/0/0:23 Q931: RX <- ALERTING pd = 8 callref = 0xB19D
        Progress Ind i = 0x8488 - In-band info or appropriate now available
Apr 16 2012 17:12:58.617: ISDN Se0/0/0:23 Q931: RX <- DISCONNECT pd = 8 callref = 0xB19D
        Cause i = 0x8090 - Normal call clearing
Apr 16 2012 17:12:58.637: ISDN Se0/0/0:23 Q931: TX -> RELEASE pd = 8 callref = 0x319D
Apr 16 2012 17:12:58.649: ISDN Se0/0/0:23 Q931: RX <- RELEASE_COMP pd = 8 callref = 0xB19D
This deployment is a distributed cluster with the other CUCM and another gateway across town. I am able to call her sucessfully from the other location over their Paetec PRI that has not had its CID settings changed by the Telco.
One other thing, I am able to dial 914.555.1212 sucessfully from HQ.
So, what is causing this? I expect I will need to contact Paetec but this is such a subtle problem I wanted to hear from this group first.
Anyone got any ideas?
Thanks very much,
Miles

Well, my first thought was around this line:
CG NetEng wrote:
Called Party Number i = 0xA1, '1914xxxxxxx'   ********** NUMBER OMITTED HERE FOR PRIVACY ************* Plan:ISDN, Type:National
Some CO switches bulk when you pass type National AND you prefix the "1". You could test without the "1" to see if that changes things. However, I acknowledge that you have been able to call other T-mobile phones (917) and directory service for the 917 NPA. Which lowers the likelihood that a discrepency between the called party digit presentation and numbering type.
Looking at the Disconnect cause code suggests that if there is a problem, it is not happening at the ISDN Q931 level. Something else is pitching a fit here.
I'd first look at comparing the above (known bad) call trace with a known good trace. Preferably the other T-mobile device in the 917 NPA. I would also get Paetec involved and do some tests with their techs on the line.
Sorry I don't have anything more definitive.
HTH.
Regards,
Bill
http://ucguerrilla.com

OniPhone 6 Plus. Connectinge 6 Plus. Connecting Bluetooth to my Prius bluetooth has been successful However, I am unable to answer or place calls via the bluetooth connection even though the connection has been established. Can anyone help with this?

With my new iPhone 6 Plus. Connectinge 6 Plus. Connecting Bluetooth to my Prius bluetooth has been successful. However, I am unable to answer or place calls via the bluetooth connection even though the connection has been established. It worked well with my previous iPhone 4S. Can anyone help with this?

I can see that this issue has been quite extensive, and frustrating, and I am so sorry for all that has happened societygirl! I would like to help you work this issue out. Please follow & send me a Direct Message, so I can get your account specifics and help finally bring this to a resolution.
Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

Unable to place video calls using CUPC or the IP hardphones.

Hi,
We have installed CUVA 2.1.1 software and the VT-II camera installed perfectly fine.CUCM version 6.0 and Presence 6.0.1
Also get the camera Icon on the IP hard phones as well.But unable to place video calls video calls both with CUPC clients and IP hard phones locally on LAN.
Able to launch and see the local and remote image as same on my own system.
Any thing else that I would need to check or missed out any checklist ????
Regards,
Shams

Hi CJ,
Thanks for the info actually the problem is locally I am not able to place video calls.
When I click on the video check option both the local and remote image are the same as the local image.
Please suggest for placing local video calls within a single cluster what all needs to be checked.
Here we are trying to place video calls IP hard phone to IP hard phone,CUPC to CUPC ,
IPC to IPc.
Regards,
Shams

Problem with Place call in a script with HTTP trigger

Hi!
I'm trying to develop a sample script, associated to an application that has an HTTP trigger. I'm working with UCCX Premium 8.5.1
The trigger is working OK, but the place call output is allways "unsuccessful". The number to call and the redirect number are extensions of the same IPT platform.
Below you will find print-screen of the script. Besides, I'm attaching the .aef file.
Any help would be appreciated. Thanks in advance.
Roy.

The value in your "Call Control Group" must match the "Group ID" in your CM Telephony Call Control Group Configuration
This is from my lab system so the "AgentsLoggedIn" variable would need to contain 1 or 3. You are telling the script which CTI port group to make the call with. You have a 0 in your AgentsLoggedIn so do you have a Group ID of 0?
Your CTI group must be able to make the call so must have the correct partition/Calling Search Space
Graham

Unable to place voice calls or send SMS when Messa...

The phone is a T-Mobile branded N95 with FW 14.0.0.1. I installed the Nokia Messaging client from the web site email.nokia.com, about 1 week ago.
If the messaging client is active (in the foreground, or in the background, or synchronisation turned on), my phone will refuse place calls after a while. It will also refuse to send an SMS at that point. Exiting the messaging client (completely, turning off synchronisation) will solve the problem, but the entire point of push-mail is to receive mail at any time.
The error that occurs during call setup (voice call) is "Verbindungsfehler", meaning "Connection Error". The messaging client continues to work fine in the background.

I would speculate that there is a bug in the FW. I was able to reproduce the problem by leaving the browser online for a while.
Since I received no help what-so-ever from T-Mobile or Nokia, I decided to change the product code to a generic Europe-1 and install the real latest firmware (31.something). That firmware seems to have resolved the problems I was seeing.

New iPhone 5 just started being unable to place/receive calls

My iPhone 5 just started being unable to place (says call failed) or receive calls. Cellular data works as do texts. Called ATT, can't figure it out on their end.

I just went to the Apple Store and their solution was to replace my phone.

Unable to Place Orders

For the past couple of months, I have been unable to place orders on Bestbuy.com when using only giftcards. I have tried clearing my cache and using different computers, but the problem still persists. The orders go through if part of the order is paid through Paypal, but there is no option to only pay with part of a gift card and leave a small amount to pay through another method. Is this a sitewide problem, or is it specific to my account?

Hi there UNC5052-
Wow, that definitely sounds frustrating! I can certainly understand why you would be disappointed and confused as to why your orders made with Best Buy gift cards are not going through.
I did some testing and you should be able to pay partially by gift card as well as utilizing a credit card, PayPal or My Best Buy certificates. My cart allowed me this option after adding a gift card to the payment. What I would recommend is to try the following:
1.       Make sure that you are using the most updated version of your internet browser.
2.       Try a different internet browser if you haven’t already done so.
3.       You can also call us at 1-888-237-8289 and have an agent help you complete the order over the phone.
Is the order not letting you move forward when you use all gift cards or are the orders being cancelled once placed? Any additional information about what you are seeing would be helpful!
Thanks,
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Unable to find Mosip App in Blackberry world

Hi...
Am unable to find MoSIP app in Blackberry world. But when i search in my PC i can find the same. Please help how to download the same.

Hello,
App compatibility is a choice by the app developer. The on-device BBWorld is designed to only show you those apps where the developer has chosen to support your specific device model and OS level. Given what you describe, I would deduce that the developer has not chosen to support yours. You can see what platforms they have chosen to support via your PC in BBWorld, when not logged into your BBID...search for the app and there will be drop down menus listing the BB models and OS levels the developer has chosen to support. The place to make your request, therefore, is to the app developer...plead with them to port their app to your device model and OS level.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Unable to make calls on new iPhone5

Just got my iPhone 5 today. Plugged it into my Mac Pro and everything was transferred from my 4S to 5. However, when I tried to activate the phone, I got an error message. About 1 hour later, I received an email from Apple saying that my phone is now activated. The catch is, I am still unable to place and receive calls. Everything else is working normally, so it seems like it's a network problem. I called AT&T but the wait is over an hour. Any ideas?

Spent an hour on the phone with AT&T. All they did was blame Apple and tell me to go into an AT&T store and have the SIM replaced. What baloney. I got off the phone and did the following for 2 new iPhone5 units:
1.    Turn new iPhone off then on again.
2.    Go to Settings.
3.    Go to General.
4.    Go to Reset.
5.    Select "Erase all Content and Settings".
6.    Confirm "yes" to both confirmations that you want to do this action.
7.    Allow the phone to erase completely, shutdown and re-start automatically.
8.    After the full re-start, your iPhone5 will be back up and at the language screen, like out of the box.
9.    Go through the activation steps as normal and prompted. (I went through an iCloud backup for prior iPhone).
10. Phone should have complete service after these steps.
Note: A few folks who have done this had to do a full wipe more than once. I had no problem with 2 new phones
first restore shot. Good luck!
P.S.-Don't listen to the babble AT&T is putting out. Two different managers gave completely different stories.

CUPC not able to place call

Hi!
I've a CUCM 8.5.1 and CUPS 8.0.2. I'm a newbie to this thing. I did the configurations with reference from the book. The only problem I have right now is that I'm unable to make a phone call through the CUPC. CUPC is using 7.1. Is this a compatibility issue or something?
Regards,
Nita
Nita

Arni,
The reason the "Place Call" button is not available can be for a few reasons.
1) The number for User1 does not exist in Active Directory. This is where CUPC pulls numbers from for users on the buddy list.
2) As Rahul has suggested it would be wise to look further into your desk phone or soft phone control. I cant see behind the menu to determine which mode you are in, but there's a good chance that the soft phone or desk phone is not connected properly. You can click on the phone icon in the upper right hand corner of the screen and determine what is selected (either desk oh soft phone (phone on computer). Specifically you can check under Help -> Show server health and ensure there is not ! marks on desk phone or soft phone.
If you can provide further information we can troubleshoot further.
Regards,
Jason

Unable to Access Calling Features or Calling Plan ...

I was wondering if anybody could advise if there is a dedicated support team for issues with BT.com. I am having issues when attempting to access either the Calling Features or Calling Plan Pages from BT.com. I have no problems viewing recent usage or Billing etc. and I am able to make payments. When trying to access the Calling Plan I receive the following error ... "We're sorry. Sorry, we can't continue your request with the account number provided. Please call us on 0800 800 150 to continue." The Calling Features page, returns this ... "Sorry, we can't change your Calling Features at the moment. Sorry, your account number wasn't recognised. Please check and try again." I have tried the 0800 number but nobody seems able to help and I eventually got cut off as I was transferred for the fourth time, so I thought I would see if anybody else has had the same experience and could help me short cut the IVR. Many thanks.

I also have the same problem. Here is a copy of the email I sent BT after spending a frustrating amount of time talking to their call centre to people who clearly did not have a clue. What is worse is they do not seem to have an escalation process to deal with problems that are not on their script and that they do not understand.
>>>
Sir,
I am writing to complain about the exceedingly poor customer service I received today.
I have for a long time managed my account TH******* on line. Last year I added account GB******* to the list of accounts I manage online. Ever since this account has been set up I have noted that when I select the 'calling plan' option for this account I get the message "Sorry, we can't change your Calling Plan at the moment. Please call us on 0800 800 150 to continue" and when I select the 'calling features' option I get the message "Sorry, we can't access your account information at the moment. Please try again later".
Today I tried to do something about this. As directed I called 0800 800 150.
Issue 1. None of the 4 options (i to place or check on an order, ii calling about a bill, iii moving home, iv a fault or need help with your service) actually apply to what I am calling about but I am forced to listen to them twice because there is not get out option supplied until the recorded message 'you do need to choose one of the options.'
If you provide a number to call from a website then that number should provide an option that actually applies in the circumstances relating to the reason the number was given. In this case I am calling because the website is not functioning correctly. There was no option for that.
Issue 2. Before I finally managed to reach a person, I was asked to enter my phone number and my account number. But when I reached an 'advisor' she asked for my account number again.
If your system does not pass the account number through to the advisors, why make me key it in. If it does, why am I asked for it again?
When I finally managed to speak to someone after selecting a range of inappropriate options I explained my problem. At first, she just offered to help me change my package. I explained that this was not what I was asking but that I wanted to be able to manage this account online. I was advised that there is currently a fault on the website and that I should try again later.
On reflection, I decided that this answer was inadequate since I could clearly see both of the options on the account TH******* and I had never been able to see these options on the new account since it had been set up despite having tried several times.
Issue 3. The answer given does not seem to address my problem.
So I called again.
Repeat issues 1 & 2.
This time I reached Kamal in billing and services. Similarly he just offered to help me change my package. I explained that this was not what I was asking but that I wanted to be able to manage this account online. I explained that I could do this for account TH... but not account GB... After some time he came back with the answer that it was not possible to do with GB accounts but was with TH accounts. I expressed incredulity and asked to register a complaint about the fact that I could manage one account comprehensively but not the other. I then noticed for the first time that on the 'Accounts' page on the website, there was no telephone number showing under the account number GB****** whereas there was under the account number TH******8. So I suggested that perhaps the account had not been set up correctly.
After some considerable time while he looked into this, put me on hold several times, and at one point suggested that he might have to reset my password, he finally came back to me with the response that there was a technical problem with the website and that I should try again in 24 hours.
Issue 4. It is unacceptable that I was kept hanging around for so long while he attempted to diagnose the problem.
Issue 5. Clearly, the advice he gave me earlier in the call that "it was not possible to do with GB accounts" was rubbish.
In all, this was a totally unsatisfactory experience. I am hoping someone can explain why your system is so convoluted and, in the end, inadequate. Most of all I would like to be assured that my account will now be able to be managed online - if not, why not.
I will try the system again in 24 hours as advised by Kamal. Hopefully I will find that it works.
>>>
Unhappily, it didn't work as I expected it wouldn't. One week later I still had not received a reply to my email so I emailed them again.
Finally, 4 days after that I received the following reply
>>>
The incident A/c no : GB****** - Unable to access calling plan online that you reported has now been resolved.
Please note that you have not attached telephone number while adding this account to online profile.
Please remove account and add again with telephone number after that you will able to access calling plan within 24hrs.
Thank you for your time in this matter and we apologize for any inconvenience that may have been caused.
<<<
Note that they are telling me the problem is my fault. What do they mean 'you have not attached the telephone number' - I can clearly see the billing information for this number so it clearly is 'attached' to the account.
After hunting for ages on their website to find an option to delete the account as suggested I eventually found it, pressed the delete button and ....
You cannot remove this account from your profile. For further assistance, please call 0800 800 152.
We're sorry, but it's not possible to remove this account from your profile at this time.
OMG!
So I guess I am going to have to spend yet more time on the phone to them. I'll let you know how I get on.
Phil

I am suddenly unable to receive calls on my iPhone 4S. Is it possible that the age of the phone will affect its ability to receive calls? HELP!

I am suddenly unable to receive calls on my iPhone 4S.
I have spent 2 hour-long sessions with technical support and although they were very nice, it is still not fixed.
When I try to call the phone from a land line, it doesn't ring AND it doesn't recognize that a call is coming in (no missed call) BUT if I leave a message, it records it.
Is it possible that the age of the phone will affect its ability to receive calls?
HELP!

MarketingMary,
I am truly sorry to hear that your are unable to receive calls on your device. Thank you tbo27 for providing great troubleshooting steps. Making sure call forwarding is not active by dial *73 is great. Have you already reset network settings also? http://vz.to/RTz70g Are you able to make calls fine? Make sure Do not Disturb is not active. Settings>Do Not Disturb
LindseyT_VZW
Follow us on Twitter @VZWSupport

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