Unable to place order with new credit card.

I just opened a Best Buy Mastercard. I was under the impression I would be able to shop with it online immediately. That's what your site says and that's what the girl told me that helped me complete the process.
I put the appliances I wanted in my cart and proceeded to check out. The checkout shows I have a Best Buy card linked to the account, but it keeps asking me for a security code from the actual card that I haven't received yet. I called the number back that I talked to when I completed the application process and they transferred me to another department. There I talked to a rep that had me go all through linking my card to the account again via "check your application status". When that changed nothing he said "hold on" and like some customer service reps do... he never came back. A woman finally picked up and asked what I needed. She told me there is no way you can shop online without the physical card in hand. Why is it stated that you can on your site?

Hello again mshomo,
I greatly appreciate you sharing these further details with us. I am truly sorry for any confusion or hassle that this may have caused. It is regrettable that this experience may have caused you to shop elsewhere. I know we can win your trust back given the opportunity, and I hope that you will give us the chance to provide you with a more satisfying experience soon.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

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Re: Unable to place order with new credit card.

I'm having a similiar situation with my new Best Buy credit card. I was approved today (7/24/2015) and wanted to use it for an online purchase at bestbuy.com. After the congratualtions message from citibank, I tried too register numerous times using two different browsers but to no avail. It either froze up after submitting, or an error message "There has been an error while processing your request." I called customer service, and the rep told me to wait 7 to 10 days to receive the card. I tried to tell him that the website states I can use the card immmediately after approval. I asked rep to wait on the phone so I could duplicate. As I tried to explain the problem, he had already dropped the call. I'm frustrated with the entire process. Why aren't the customer service reps properly trained to solve these types of issues? Why is the web programming so poor by displaying a vague error message with no chat option or phone number to call and no one trained to solve this issue? What is the customer suppose to do at this point other than take one's business elsewhere?

Hello bgray10,
I want to start by thanking you for getting a Best Buy credit card and your interest in making a purchase with us! We really do value your business.
I'm really sorry for the lack of customer service you've received from the representative. Was this Best Buy customer service or Citibank's?

How to change payment method with new credit card details. Not able to change current one as card has expired. Pl help

I want to change my payment method with new credit card information as current credit card has expired. But when I try to change payment method , returns your payment method is not valid or allowed and continues to prompt to change the same. But when I try to update with whew credit card number, it doesn't accept and continue to refuse the payment method.
This problem is not allowing me to purchase of any kind either paid or even free as well. Doesn't allow to even purchase free books even
Please help to solve the issue
Thanks
Dpvora
India

You need to contact Apple Support for this kind of problem.
http://www.apple.com/support/contact/

Unable to purchase products on new credit card

Help me pls! I changed my credit card for payment on my iPad, but when I try to purchase anything from apple, ie. apps, tv, etc. the prompt tells me to contact iTunes support. I need this fixed today please. Thank you very kindly. Tamiko from Canada

Tamiko I wish their was a "silver bullet" for this...but you better contact iTunes Support as instructed...
http://www.apple.com/support/contact/

Can't update my new credit card since days. Any idea?

My credit card information were stolen. So my Creative-Cloud Abo ended suddenly. My bank replaced it with new Credit-Card. Now I can't update this data on my account since days. Any idea, why?

Hi PapRieka
Welcome to the forum!
Are you getting an error message when trying to update your credit card details?
Might be worth clearing cookies/cache or try using another browser.
If you still have issues, please let me know so I can arrange for someone to contact you to assist.
Thanks
Bev

HT1918 i have ordered from itunes with my credit card but got a gift card for xmas I redeemed it but cant get it to take to buy music can you help me

I have a gift card but had ordered music before with a credit card I redeemed the gift card but its not leting me buy music with it keeps wanting my Credit card info?

Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card - http://support.apple.com/kb/HT2534 - only works for new accounts! You must follow the instructions exactly.
Since you already have an account you probably don't want to make another one (you cannot merge them later). Or I guess you could for the sake of the free stuff and then carefully manage your accounts in future.

My website has been disabled as my credit card had expired but I'm unable to login to even enter my new credit card details - how do I make payment?

My website has been disabled as my credit card has expired. I'm unable to get into the admin section to input my new credit card (I get an error message telling me there's an outstanding invoice). How can I get in to enter my new card details so that payment can be made?

You can
Create a NEW account using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before.
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
You can have apps purchased from more than one account. It does complicate update apps though.
- Go to settings>Store and sign out and sign into your account.
- Apps are locked to the account that purchased them.
- To update apps you have to sign into the account that purchased the apps. If you have apps that need updating purchased from more than one account you have to update them one at a time until the remaining apps were purchased from one account.

HT2534 My friend created me an itunes store account with his credit card , his credit card is about to expire and they are asking me to re-enter the credit card and security card number .... I don't have these numbers ... How can i create new itunes accou

My friend created me an itunes store account with his credit card , his credit card is about to expire and they are asking me to re-enter the credit card and security card number .... I don't have these numbers ... How can i create new itunes account without credit card?????

Why do you need to create a new account?
Just change the payment method.
http://support.apple.com/kb/ht1918

Why can't I make a purchase from my new IPod using a new credit card which is different from the one registered with my apple account ?

Why can't I make a purchase from my new IPod using a new credit card which is different from the one I have registered with iTunes before ?

You can only use one credit card to one Apple ID.

I try to update or download apps but my credit card expired can I download a free app with out taking me to the payment method? Or I have to enter a new credit card ?

I try to update or download apps but my credit card expired can I download a free app with out taking me to the payment method? Or I have to enter a new credit card ?

you would have to enter your new credit card details

I can not add a new credit card to my iPad without having to block directly with the bank card I'm using.

I can not add a new credit card to my iPad without having to block directly with the bank card I'm using.

What does this mean..?
Gaby0526 wrote:
... without having to block directly with the bank card I'm using.
Changing Account Information > http://support.apple.com/kb/HT1918
Accepted forms of payment > http://support.apple.com/kb/HT5552
If necessary...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

ITunes will not accept a new credit card Im trying to use and it's valid with money

I keep trying to put new credit card on iTunes and it tells me "card not valid" or "invalid security code". What do I do?

have exactly the same problem. i use virtual visa cards (mbnet.pt), issued by my bank (and that are tied to my bank account), and now itunes is also saying that i cannot add more cards. contaced costumer support, and they said the same, to go and buy gift cards (even though they're not sold in my country) or make a new account (losing all my previously purchades apps). So now basically im left with an account that cant buy stuff.
this is beyond crazy. ive been told by my friends that they thought that the limit was 5 cards every 30 days, but now costumer support says its forever. what?
also, im pretty sure that i only changed card 3 times the last month, and +1 time a couple of months before.
man, talk about a crazy limitation. i too dont know what to do now. one thing im sure, and that is i will never again buy anything from apple again if this doesnt get solved the "good" way. man, i just want them to AT LEAST allow me to add a "clickandbuy" account, but all i get is an error saying that ive added to many cards.

TS1702 I purchased an app with my credit card now I'm unable to get anymore apps. Any suggestions?

I purchased an app with my credit card now I'm unable to get anymore apps. Any suggestions?

You haven't been making in-app purchases within the app, and nobody else has access to your account or iPhone and might be playing the game ? You can turn off in-app purchases on your phone via Settings > General > Restrictions. Don't know what you mean by 'why does itunes keep the available for other customers'
Is this how you've been contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption ?

HT1918 Hi out there ! I've updated my account settings with a new credit card but it will not accept it why I don't know as it is a valid credit card !

Hi out there ! I've updated my account settings with a new credit card but it will not accept it why I don't know as it is a valid credit card !

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I owe 27 dollars on itunes and i got a 25 dollar itunes card if i were to update my account with my new credit card would the 27 dollars be deducted from my credit card or would the itunes gift card pay for the 25 and my card would pay for the $2 left.

I owe 27 dollars on itunes and i got a 25 dollar itunes card if i were to update my account with my new credit card would the 27 dollars be deducted from my credit card or would the itunes gift card pay for the 25 and my card would pay for the $2 left.

Generaly, if you have an iTunes card and a valid credit card, you have the option of charging your purchases to eiher one or the other? By default, it goes to your iTunes card, but you can override that.

Unable to place order with new credit card.

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