Unable to Place Orders
For the past couple of months, I have been unable to place orders on Bestbuy.com when using only giftcards. I have tried clearing my cache and using different computers, but the problem still persists. The orders go through if part of the order is paid through Paypal, but there is no option to only pay with part of a gift card and leave a small amount to pay through another method. Is this a sitewide problem, or is it specific to my account?
Hi there UNC5052-
Wow, that definitely sounds frustrating! I can certainly understand why you would be disappointed and confused as to why your orders made with Best Buy gift cards are not going through.
I did some testing and you should be able to pay partially by gift card as well as utilizing a credit card, PayPal or My Best Buy certificates. My cart allowed me this option after adding a gift card to the payment. What I would recommend is to try the following:
1. Make sure that you are using the most updated version of your internet browser.
2. Try a different internet browser if you haven’t already done so.
3. You can also call us at 1-888-237-8289 and have an agent help you complete the order over the phone.
Is the order not letting you move forward when you use all gift cards or are the orders being cancelled once placed? Any additional information about what you are seeing would be helpful!
Thanks,
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message
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