Unable to play a purchased movie on apple tv

I purchased a movie on Itunes, but when I try and play it on Apple tv I keep getting a message to turn on home sharing and authorize.  Other movies work ok

I have had this identical issue (on an Apple TV3) and was helped by Apple Support who guided me to go to the Settings Menu on the Apple TV and did a RESET. You will need to re connect to your WIFI and your iTunes account (passwords etc).

Similar Messages

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    Recently purchased Flicka via Apple TV, played perfectly for a few days. It shows up under "My Movies" but when I click on it to play it says " No Content." It shows up under my iTunes on my computer and plays fine on the computer but not the TV. It also shows in the content of the Apple TV on my computer's iTunes account. Any suggestions?

    Tried rebooting, unplugged it and plugged it back in and nothing worked. We have played the movie several times and no issues until today. We have never had any issues and everything plays normal except this one movie. I just disconnected it from iTunes and re syncing it again to see if this solves the problem.

  • Unable to play files purchased with prior Apple ID

    I have been an iTunes customer for many years and have purchased tracks using two different email addresses as my Apple ID. My original Apple ID information was updated with my current email address. It was not created as a second account. When I view my purchase history from the support page all of the tracks I have purchased with either email address appear in the list. However, any track I purchased with the older email address will not play. iTunes skips through these tracks immediately but DOES increment the play count. I do not receive an error message of any kind. What do I need to do to fix this?

    If you purchased music from 2 accounts, you need to authorise both accounts on your PC.
    If that's not it try contacting customer service:
    http://www.apple.com/support/itunes/store/browser/

  • I can't play any purchased movies. Sounds like it is the 6.0 update. So what is the fix? Am I just stuck not being able to use my Apple TV until...?

    I can't play any purchased movies. Sounds like it is the 6.0 update. So what is the fix? Am I just stuck not being able to use my Apple TV until...?

    Sorry I can't help but I have potentially a similar problem.
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    Any help greatly appreciated.
    Thanks

  • Does anyone know if the Apple HDMI adaptor can play iTunes purchased movies with the latest IOS

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  • How can I watch purchased movies on apple tv?

    How can I watch purchased movies on apple tv?  I recently purchased an apple tv and cannot play the movies I have bought on my itunes account?
    Can anyone help?

    You can also got to movies and select purchased and if it comes up cannot connect to server go to settings and scroll down to restart and it should work. That's what I did and it showed my purchased movies and I don't have my Apple TV paired with a computer. Just using iCloud. But you also can pair your computer but its not necessary to watch purchased movies you have bought through iTunes. Hope this helps.

  • I am unable to play a rented movie's on my ATV 2. I get: An error occurred loading this content. Try again later.

    I am unable to play a rented movie on my ATV 2. I get: An error occurred loading this content. Try again later. My ISP has the TCP 80 port blocked but the TCP 443 port open. My first gen. Apple TV  is OK.

    Welcome to the Apple Community.
    I doubt port 80 is blocked, that port is used for http, which you might recognise as the basis for the world wide web.
    The message you get can be as a result of an extremely slow Internet connection, you can test your connection speed using speednet.com, however more commonly it's a simple error that can be corrected by unplugging and restarting the Apple TV and/or restarting the router.

  • I have purchased MOVIES from Apple iTunes and want to know how I can burn them to my DVD so I can watch/view the movies on my TV's located in my house?

    I have purchased MOVIES from Apple iTunes and want to know how I can burn them to my DVD so I can watch/view the movies on my TV's located in my house?  Pls post what you know or works for you - I see the movies on iTunes but am unable to locate them in any folder on my computer???  Thank you!
    Pete

    So what is meant here is spend more money - wrong answer.
    For that reason most people prefer to buy movies on DVD. They are easily shared, foolproof, and super easy to use. I love Apple TV and iTunes for music and TV shows, but I would never purchase a movie that was not on an optical disc.
    When I head out-of-town I can grab a couple of DVDs to watch on my new MacBook Pro during the flight. Easy and uncomplicated.
    DVDs offer another advantage. You can watch your movie without depending upon a complicated and delicate infrastructure. Also, movies are frequently censored for political correctness (Star Wars is a recent example).  Despite public pressure for a release, the Disney movie “Song of the South” remains banned.  Even cartoons like Johnny Quest are now censored.  Only people who purchased physical copies years ago have them as they were originally produced.
    When you possess a physical copy of the movie the PC patrol can't mess with it.

  • On oct 14, I couldn't rent or buy or download already purchased movies on Apple Tv

    On October 14th, I could not rent or buy (or download pre-purchased) movies on Apple Tv.  I was able to directly on my MacBook but not through wireless using the apple TV function.  It would bring up the movie, play a preview, allow the "rent" function..appear to download for 2 seconds then return to the previous menu without downloading anything.  This was not happening at 3 pm but after 6 pm and continuing into October 15th.  Location- Toronto.

    I talked with senior Apple support tech staff today.  The bottom line  is they have acknowledged that the issues assocated with accessing,  renting, or pruchasing video content via the Apple TV hardware is a  software specific problem associated with the Apple TV box - a software  glitch.
    They  are working on a software update to rectify the problem(s).  In the  near future (I was told this could be within 24 hours to a few days) you  may be prompted for a software update when you turn on your Apply TV.   Download the software update and then test to see if you can access,  pruchase or rent video content.  If the software update does not work,  post on this thread.  They said they would give me a call after the  update is available and also stated they wanted to hear if the update  does not work.
    see: https://discussions.apple.com/message/23399558#23399558

  • Purchased movies on apple tv

    upgraded apple tv to lastest version and now i cannot access my purchased movies on apple tv

    I have as of last evening (02/28/2013) successfully rented via a download timestamp of 30 days, it shows up in my rental movie folder, I can see it on my system, I can see it in my Apple TV (2nd gen) as a selection, I select to play and I'm told I have to authorize.  After reading suggestions, doing as examples fortold, I cannot still play my rental.
    1. Downloaded rented
    2.Apple TV is setup per manual
    3. I can play stream netflix, play trailers, my music library and everything else
    4. I still cannot play my rental. 
    5. I'm told I have to authroize, I've done all the above.
    6. reset, restart, update, etc.,
    Clearly there is an issue on the otherside expect taking my payment.
    I do not know what else to do.  I love Apple and the products and the sotware, this is one of my 1st instances of exerpeicing an issue I couldn't resolve via help from our Apple community.  Why Doesnt Apple jsut allow streaming???  DOES Anyone have a new suggestion for me?  Thank you

  • I just updated my software and now I am unable to see the purchased movies any help?

    I am unable to see my purchased movies. The new update also does not allow me to purchase or review a trailer.

    Welcome to the Apple Community.
        1.    First you should try logging out of your iTunes Store account (settings > iTunes Store > accounts) and then back in again.
        2.    If that doesn't help, try resetting the Apple TV (Settings > General > Reset > Reset all settings).You should also try restarting your router.
        3.    If both of the above don't help, you should try a restore (Settings > General > Reset > Restore).

  • How can you watch itunes purchased movies on apple tv. A click on to movies then into purchase thn a click on a movie i want to watch then my apple tv box light starts going on and off plus the screen is blank

    How can you watch itunes purchased movies on apple tv. A click on to movies then into purchase thn a click on a movie i want to watch then my apple tv box light starts going on and off plus the screen is blank

    JasonFromSK wrote:
    With the newest Airport firmware (7.6.1), it seems I should be able to do this.
    Really? I need to check that out!
    You should certainly be able to add content by reference to itunes from such a disk (even before the update) - so long as itunes knows the location of the file (set Preferences not to copy to local library when adding the media) it will stream it to AppleTV if the disk is available.
    I hope you're right, but I'd be surprised if current Extremes can be upgarded to provide a full Home Sharing service - marvellous if they can but I'd be surprised as i've long said we need an Apple media server either based on TC or AE to do this kind of thing.
    AC

  • Can't watch purchased movies on Apple TV

    I purchased movies on Apple TV but I can't watch them through Apple TV, only through my computer. They are in 'Purchased on Apple tv" on iTunes but when I browse Apple TV, they are nowhere to be found. Do I need to transfer them somehow somewhere? Thanks!

    Purchases made on the tv will at some point transfer themselves back to itunes, this will enable you to back them up and protect them against loss. Providing your sync/stream options are set accordingly you should then see them either be synced or streamed to the tv for viewing.

  • I purchased movies through Apple TV at home. I then signed in to my itunes account on my ipad and the movies show up but they are listed as only accessible via icloud. How do I download them to my ipad so that I can view them on an airplane?

    I purchased movies via Apple TV. I want to view them on my ipad. I signed in to itunes and see them on my ipad but they are only accessible via icloud. How do I download them to my ipad to view where there is no WiFi?

    Hi there apearsal,
    Welcome to Apple Support Communities.
    It sounds like you’ve purchased movies with your Apple TV and want to know how to download those movies to your iPad, so that you can watch them later without a Wi-Fi network connection. Take a look at this article, it’ll walk you through the process of downloading purchases:
    Download past purchases - Apple Support
    Ciao,
    -Jason

  • HT201272 How do I download purchased movies from Apple TV to iTunes program on computer.

    How do I download purchased movies from Apple TV to iTunes program on computer.

    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.

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