Unable to play any CD via itunes on Mac mini 10.3.9

My mac mini has been for diagnostic and 'repair' with an approved local dealer, and is now back home. I have tried to play CDs via the disc drive...normally itunes would open, I would click the play arrow and away we go. Now the 'play' arrow and all play menu options are greyed out. I have tried a random selection of my shop-bought CDs, none of which are obscure titles and which used to play AOK, and whose track listings etc were all previously shown in the itunes browser window. All I seem to be able to do is 'eject' any disc once it is in the drive.
All and any help or suggestions will be gratefully received. My Mac mini has 10.3.9 and the itunes is the latest version.
Thanks to all
Tony

Hi again Boece...the disc went in OK, but did not launch or load or whatever was supposed to happen. All attempts to eject the disc failed. It would not respond. I followed all the advice in the Apple Mac mini user guide to no avail, (except the one about inserting a paper clip), and then decided that I didn't think it was something I should attempt. I then took it to the dealer and asked them to
- remove the disc from the drive
- do a full diagnostic to find out what was wrong with Finder etc.
- reinstall the programmes and upgrade the memory if necessary
- save any data they could (without Finder we could not navigate to saved files to save them to an external resource) Catch 22.
Hope that helps, and thanks again for your time on this.
Tony

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