Unable to play apple tv purchased movies in itunes

Movies purchased on AppleTV appear in iTunes movies but refuse to play.

In my case, it's because my credit card is maxed out and the last attempted purchase was declined.
I am currently bashing my head against the wall with itunes who state "since you have an unpaid order on your account, you are then responsible for processing the payment (of a declined purchase) to ensure that you have paid for the content that you have already received.
WHAT?? You're telling me itunes does not know I bought these movies?? There is not a single person on the planet ( I will lay money on this statement) who thinks a customer may not access to any of his/her purchases because the very last one was declined. Oh wait, except for some genius at itunes.
I have paid for and watched these movies for years. I have over $300 in movies that I cannot access because my last purchase was declined. This is the sort of thing that's makes apple easy to pick on.

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I am unable to play a downloaded HD movie from iTunes. SD movies play OK. An error popped up saying something about the display not suitable for HD movies but now all I get is a blank window. I have tried changing the display resolution to no avail.

I have sownloaded an HD movie from iTunes store and when I attempted to play it on my Windows 7 PC a error message popped up saying something about the display not being compatible for HD movies. I have tried changing the display resolution several times but it didn't help. Now it just comes up with a blank screen when I attempt to play it. SD movies work fine. I have the latest version of iTunes installed.
Can anyone help me resolve this problem?

Apparently the display is required to be HDCP compatible to view HD movies in iTunes. My display isn't so this is my problem. I contacted Apple support and they have agreed to credit me for the HD movie and I have now downloaded the SD version.

When I try to play purchased movies from iTunes on Apple TV I get image but the sound is just a horrible clicking?

When I try to play purchased movies from iTunes on Apple TV I get image but a horrible clicking as sound?

Hi there,
You may find the troubleshooting steps in the article below helpful.
Apple TV (2nd and 3rd generation): Troubleshooting audio issues
http://support.apple.com/kb/TS5150
-Griff W.

When I purchase movies from Itunes I am unable to view them. But when I rent a movie it is viewable. Why is this?

When I purchase movies from Itunes I am unable to view them. But when I rent a movie it is viewable. Why is this?

Heres what I don't like about VLC, but at least the files are viewable...somewhat.
1. You can't flip the image 90degrees, needs to have a rotate feature for sure. This needs to have keyboard shortcut so vids can be rotated easily as one may have shot video horizontally and vertically in the same take.
2. Opens file to a very large window, most of it off the screen, it should REMEMBER what you resized it to, so the next time a video is played you don't have to drag the window back on the screen so you can get to the resizing handle in the lower corner.
3. Doesn't buffer while playing, so the movies are extremely erractic, starting and stopping every 3 seconds, highly annoying.
OK so maybe my PC is too slow, its a dual processor 486 Hyperrthread 2.8G but I only have 2Gigs of memory, however, bettery than 50% of the memory is still available while playing a vid (memory is checked every 4 seconds with a program), but I have 90-100% CPU useage going on while playing.
Maybe I should think about a new computer.

Unable to download purchased movie in iTunes

I am unable to download a purchased movie from itunes. The download icon spins as if it were downloading but it is not. I am connected to the internet so this is not the problem. I have purchased other movies but on this one I am "stuck in spin".
Any suggestions would be appreciated.
papaj
PowerMac G5 Mac OS X (10.3.9)

I have the same problem with the '6 iTunes Downloads Available' but was never able to solve it witht the iTunes support, nor the Apple Store Genius bar. I went through 3 people with the iTunes Online support and in the end they couldn't figure out why my computers (macbook pro 1" and brand new mac mini) iTunes wouldn't download the available downloads. They are 6 ringtones that I purchased and downloaded successfully on an iphone 4. Then I took my iphone 4 into the Apple Store and they replaced it and I hadn't synced it to my computer so I lost them. Then I emailed support and they sent the 6 ringtones to my iTunes account and my computers, iphones and ipads couldn't download them. In the end they ended up crediting my account with 10 song credits that I could use because they couldn't solve the problem after 6 months. So now there they sit evertime I'm in iTunes '6 iTunes Downloads Available'. Sorry I don't have the answer I've tried everything on my own, even erasing my phones and computer then reinstalling everything.

HT204370 can i copy a purchased movie from ITunes to a dvd to play in my dvd player

Can I copy purchased movie from ITunes to a dvd to play in my dvd player?

No
"You shall not be entitled to burn video iTunes Products"
http://www.apple.com/legal/itunes/us/terms.html

Where are my purchased movies through iTunes stored on my PC? I need to back-them up on a hard drive and then I want to play them on my iPad

where are my purchased movies through iTunes stored on my PC? I need to back-them up on a hard drive and then I want to play them on my iPad

They're in the iTunes folder, in iTunes Media or iTunes Music depending on when your iTunes was first installed. The iTunes folder by default is in My Documents/Music.
Regards.

I have up dated my itune and now it will not play my old purchase movies. I have brought new ones and they work but my old purchases will not. Why and how can I fix it.

I have up dated my itune and now it will not play my old purchase movies. I have brought new ones and they work but my old purchases will not. Why and how can I fix it.

Contacts are designed to be synced to a supported application on the computer or a cloud service.
Pictures taken with the device are designed to regularly be copied off the device to a computer as would be done with any digital camera.
If you have failed to use the device as designed it may be too late to recovery anything.
Is the device regularly backed up to a computer via iTunes? If so, the most recent backup (when restored to a replacement iOS device) should contain all contacts and pictures as of when the backup was created.

HT204291 All of sudden apple tv will not play my tv shows/movies on itunes. It says "The connected display is not authorized to play protected movies."...

All of sudden apple tv will not play my tv shows/movies on itunes. It says "The connected display is not authorized to play protected movies.
Can anyone help I have just bought alot of movies and tv shows and want to watch them with my family not just on my ipad!!!
Not sure why this has just started happening. have been using apple tv with my ipad for months and now it comes up with this error...
THanks

Firstly restart the AppleTV, secondly check the HDMI lead and if possible swap for another or another HDMI input - sounds as though AppleTV thinks the TV is not HDCP capable.
AC

How do i recover my purchased movies on itunes. the icloud does not show them and i have contacted apple twice before about this issue

how do i recover my purchased movies on itunes. the icloud does not show them and i have contacted apple twice before about this issue

Not all movies qualify for download on demand from iTunes in the Cloud, the rights may be reserved by the content provider and can vary by region. What response have you had from iTunes Store support?
If you have still have the computer they were on it might be possible to extract the hard drive, mount it in an external drive bay and recover the content from it.
tt2

I'm based in the UK. Can I purchase movies from iTunes on my Mac then watch them on Apple TV?

As I'm based in the UK I can't purchase movies on the Apple TV 3. If, however, I purchased a movie on my Mac or iOS device, would I then be able to watch it through the Apple TV?

If you buy movies on iOS devices make sure you transfer them to iTunes to allow you to backup - until we in UK get movies in the cloud this is pretty important.
To be honest I only purchase movies in itunes (or on the original AppleTV which allows it as well as music browsing/purchase and itunes LP/Extras playback!) as I'm useless about syncing iOS devices.
AC

How can I Re-Download Purchased Movies from Itunes store. Somehow I lost The original File?

The movie “The Hunted” could not be used because the original file could not be found. Would you like to locate it?
The above message appears whenever I try and play a movie from Itunes
Is it possible to Re-Download purchased movies from Itunes as I have lost the original files somehow?

You can re-download music, books, tv shows, and 3rd apps, but not movies.
http://support.apple.com/kb/ht2519

How do I get my purchased movies from iTunes to show in my Library without storing all the GBs on my hard drive? [I want to show the Cloud Purchases.]

Hey Hey!
Running OSX 10.9.4 and iTunes 11.3
I am pretty sure that this has been addressed somewhere, but I could not find it - so thanks up front!!!
How do I get my purchased movies from iTunes to show in my iTunes Library without storing all the GBs on my hard drive? I want to show the Cloud Purchases without having hundreds of GBs taking up my HD space.
Thanks!

Deborah,
You cannot import contacts from your Nano to your PC via iTunes. The syncing process is only one way. However, if you enable disk mode on your iPod, open it up in a Windows Explorer window, you should see a Contacts folder. From there you can copy them back over to your PC.
Even though this article is talking about adding contacts to the PC, it should walk you through some of the steps mentioned above.
http://support.apple.com/kb/HT2419?viewlocale=en_US
B-rock

Cannot sync ATV1 Purchased Movies with iTunes

I have recently purchased 5 movies via my ATV1. I cannot sync or get my purchased
movies into itunes. They are not in my itunes folder and I have no available downloads.
They used to always automatically appear in my iTunes folder, but not anymore. The TV
shows I've purchased are syncing, just not movie purchases.
I have the most recent ATV1 update and most recent iTunes update. Any help?

Welcome to the Apple Community.
Navigate to Settings > Computers > Your Library on the Apple TV, you may be told you will lose all synced content, but you can sync it back afterwards, you won't lose any purchased content that has yet to be transferred. Then select Settings > Computers > Connect To iTunes, note the passcode that appears on screen, click on the device in iTunes and enter the passcode when prompted.

I can't find half of my purchased movies in itunes how can i retrieve them?

i can't find half of my purchased movies in itunes how can i retrieve them?

Go to the iTunes Store, log into your account, and click the Purchases link under the Quick Links. From there you should be able to re-download some or all of your purchased content. Note that not all content has been licensed for re-downloading in all countries at this time; you can see what content you can download here:
http://support.apple.com/kb/HT5085
In addition, not all movie students have agreed, and not all movies are available from those studios that have, even in countries where movies are in general available.
For more information, see:
http://support.apple.com/kb/ht2519
Regards.

Unable to play apple tv purchased movies in itunes

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