Unable to play Blu-Ray or DVD through MediaSmart on HDX 18

My drive has the Blu-Ray symbol on it, so I know it's supposed to have Blu-Ray capabilities, but every time I put a Blu-Ray OR DVD in, MediaSmart DVD pops up and says "No disc loaded in drive." However, I am able to run DVDs through Windows Media Player. So, what's wrong with my MediaSmart? Is there another way to play Blu-Rays?

I have been having this problem for close to 10 months (since I bought my HP laptop). I didn't care initially because I could use other players to play regular DVDs and CDs. I was in a fix when I tried to watch my first movie in Blu Ray disc. I tried multiple installs and re-installs but couldn't get it to work. I however got to a point where it would say the "Disc is ready, hit the play button", but when I hit the play button it just flashed the screen (adjusting screen display) for a second and then did nothing. I finally called HP support and they walked me through regular install and install as per their process. When the initial instructions didn't work, I on my own did two things while on call.
1. I first Un-installed my antivirus software, just to make sure it doesn't interfere with any of the other activities being instructed by the support staff since they were related to drivers.
2. I had a Divx player and converter installed in my machine. Just on random thought of driver conflicts I went ahead and un-installed all the Divx related software. It asked me for a restart and bingo. When the machine rebooted, HP mediasmart DVD was able to play the Blu Ray disc.
I don't know which of the un-installs did it. My guess is it probably was Divx or a combination of both. I then asked HP support to stop going through rest of the process. He advised me to update the BIOS and software for fingerprint device which I did and it solved another problem for me. I saw the whole movie without too many issues. Once issue I found was when I paused the play using keyboard and resumed the sound went away. I then had to close and restart the movie. Based on above experience, I would advice anyone else having same problems to first un-install all the free DVD/CD/Blu Ray player software from the machine, then proceed with un-installing antivirus (if necessary at all. You can install it back again). I haven't tried re-running the blu ray disc after re-installing the anitvirus. I will re-post any problem here if I find any issue. That would also nail down the culprit.
Hope this helps so some of you.

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