Unable to play online assessment as certificate states learner not subscribed

Hi all
We have a number of calls from learners who are renewing a certification and have a certification subscription status of Renewing with current progress of Active but cannot play the associated learning object as they receive the error message "You cannot launch this learning object because you have not subscribed to the certification".  Has anyone experienced the same issue or is able to explain how this occurs and what to do about it?
Regards
Pip

Hi Pip,
This forum deals with Certifications of Oracle Products independently delivered by a independent organisation (Pearson VUE) assessing People have demonstrate minimal incompetence in an oracle area, e.g. Oracle Database Administration, Oracle Linux, ..... etc etc etc for which they are awarded certificates from oracle.
I believe you are looking for help on an aspect on how the Oracle Learning Management, 12.1.3 is working for you.
I believe you might get better response in the following forum which specializes in that tool:
Learning Management
Good Luck!
Message was edited by: bigdelboy (As I mentioned the 'Learning Management' forum this post gets automatically mentioned there .... this behavior is too cool for my fried brain).

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    cs/n_news_r.gif\\\\\\\\\\\\\\\',\\\\\\\\\\\\\\\'/graphics/n_contactvisit_r.gif\\
    >
    \\\\\\\\\\\\\',\\\\\\\\\\\\\\\'/graphics/wi_a_r.gif\\\\\\\\\\\\\\\',\\\\\\\\\\\\
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    \\\'/graphics/wi_b_r.gif\\\\\\\\\\\\\\\',\\\\\\\\\\\\\\\'/graphics/wi_c_r.gif\\\
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    \\\\\\\\\\\\',\\\\\\\\\\\\\\\'/graphics/wi_d_r.gif\\\\\\\\\\\\\\\',\\\\\\\\\\\\\
    >
    \\'/graphics/wi_e_r.gif\\\\\\\\\\\\\\\',\\\\\\\\\\\\\\\'/graphics/wi_f_r.gif\\\\
    >
    \\\\\\\\\\\',\\\\\\\\\\\\\\\'/graphics/wi_g_r.gif\\\\\\\\\\\\\\\',\\\\\\\\\\\\\\
    >
    \'/graphics/wi_h_r.gif\\\\\\\\\\\\\\\',\\\\\\\\\\\\\\\'/graphics/wi_i_r.gif\\\\\
    >
    \\\\\\\\\\',\\\\\\\\\\\\\\\'/graphics/wi_j_r.gif\\\\\\\\\\\\\\\',\\\\\\\\\\\\\\\
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    >
    \\\\\\\\\',\\\\\\\\\\\\\\\'/graphics/wi_m_r.gif\\\\\\\\\\\\\\\',\\\\\\\\\\\\\\\'
    >
    /graphics/wi_n_r.gif\\\\\\\\\\\\\\\',\\\\\\\\\\\\\\\'/graphics/wi_o_r.gif\\\\\\\
    >
    \\\\\\\\',\\\\\\\\\\\\\\\'/graphics/wi_p_r.gif\\\\\\\\\\\\\\\',\\\\\\\\\\\\\\\'/
    >
    graphics/wi_q_r.gif\\\\\\\\\\\\\\\',\\\\\\\\\\\\\\\'/graphics/wi_r_r.gif\\\\\\\\
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    >
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    >
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