Unable to play songs purchased on iTunes

I just purchased two songs on iTunes but they are only playing for a few seconds. This just happened and is the first time it has happened. Please help!

Welcome to the Apple Community.
Try deleting the problematic tune (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

Similar Messages

Cannot play songs purchased from itunes

I cannot play songs purchased from our itunes account but we can play all other songs. the songs show up on the ipod but when you click to play, the song never starts and it just goes back to the main menu.
ipod with scroll wheel Windows XP Pro

Yes to resetting and yes to new SW. I just used the new updater to load the latest version. We had the same problem with the old version.

Unable to play songs purchased today??

Today whenever I purchase a song I am unable to play it. It keeps telling me to authorize my computer. I have done this numerous times & it shows my computer is already authorized. I followed all of the suggestions on the website to fix this problem but nothing is working. Any suggestions?

Hi, ANordeen.
If the media you are experiencing issues with has been purchased recently, the article below will walk you through some troubleshooting steps.
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/ts1389
You may need to enable the menu bar that is hidden by default in iTunes 11. This article will walk you through the steps.
iTunes: Turning on iTunes menus in Windows 8 and 7
http://support.apple.com/kb/HT5610
Regards,
Jason H.

Unable to sync songs purchased on itunes

I have purchased a number of songs from the itune store but when I attach my wife's ipod to the computer it gives me a message that says: "Some of the items in the itunes library, were not copied to the ipod because you are not authorized to play them on this computer".
While I do have a new computer, I don't understand this message because I purchased and downloaded the songs directly onto this new computer.
Any ideas would be appreciated.
Thanks

try playing one of the songs for a few seconds in iTunes. do you get asked to authorise?
if so, and if you do, do the songs transfer next time you sync?

IPod will not play songs purchased from itunes

my ipod will show me the album (songs, artwork, time of song, etc.) but when I press play, it just quickly skips through all the songs. So far this has only been the case with music purchased through itunes. I restored my ipod but nothing has helped thus far. Any suggestions would be appreciated!

This just happened to me on one song I purchased from iTunes (it plays fine on iTunes on my MacBook). I'm on iTunes 8.0 (haven't yet upgraded to newest version). Everything else works fine so should I do this for only one song - or is there another easier fix? I did copy the song to a cd so would it work if I just deleted the one song and imported it? Or is this a sign of a deeper problem?

TS1424 Unable to copy song purchased from Itunes to Ipod because the file could not be converted? Tried converting it to an AAC version and I get "an unknown error occurred -3!"

I am hoping that someone out there can help me to transfer two songs I purchased on Itune~ loaded into my Itunes account fine~ but won't let me copy the song into my Ipod??? Many thanks in advance!!!

Is the new PC running XP as well, Chalotte?
If so, I might start with the following document (your error message is a possible symptom of the issue too):
iTunes displays -50 error message when syncing iPod on Windows XP

IPhoto will not play song purchased from iTunes in slideshow

IPhoto reports the song as not being authorized on this computer.
When I go to iTunes the songs are all authorized to play on this computer, and they do play in iTunes.
Here's the message from iPhoto:
This computer is not authorized to play "17 Good Riddance.mp4".
If you purchased this song you can open itunes and authorize this computer to play this song by entering your Apple ID and Password".
When I do this, nothing changes. I can repeat the process a number of times and the purchased song will not play.
Anyone else deal with this and find a solution?

I did the burn and re-import and that works just fine. Would like to resolve this so I do not have to do that work around though.
Haven't posted at the iTunes forum as it seems like more of an iPhoto problem since the songs in question play fine in iTunes. It seems that iPhoto is the program having trouble with the DRM on slideshows.
I'll check around over there though.
Thanks everyone for such quick responses.

Can't play song purchased from iTunes Store

I recently purchased a song from iTunes Store, and the song appears in my library. However, when I double click on the song to playback, it skips to another song. It won't play at all. Help?! How can I get the song to play (or at least get my $1.29 back)?

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

When I play songs on my itunes account, they stop after about one minute and itunes goes to the next one. how do I fix this? These are songs in entire albums that I have purchased.

when I play songs on my itunes account, they stop after about one minute and itunes goes on to the next song. This is happening with songs on albums I have purchased direclty through itunes

Assuming you are in a region where you are allowed to redownload your past music purchases, delete the broken files from your iTunes library, go to the iTunes Store home page, click on the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
If you don't see them straight away it may help to close and restart iTunes.
While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
See also: HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
tt2

Everytime I try to download a song purchase from itunes I get the error message. 'Unable to Download Song' could not be downloaded at this time. I cannot even sync with itunes on the PC.

Hi guys,
I need some everytime I try to download a song purchase from itunes I get the error message. 'Unable to Download Song' could not be downloaded at this time. I cannot even sync with itunes on the PC.
Kind regards
Ian

One correction, from the icloud I was not able to listed to the entire song. So when you purchased the song if it wasn't downloaded to your library, chances are you have lost your opportunity to listen to it.

After upgrading iTunes I keep getting asked to authorize account to play songs purchased with a very old hotmail account i don't have and can't recover the password. How can I authorize my songs again.

After upgrading iTunes I keep getting asked to authorize account to play songs purchased with a very old hotmail account (10 years) I don't have anymore and can't recover the password. How can I authorize my songs again? I tried to sign in to hotmail again and it says i don't have an account, but when I try to create a new one with the same name, it says one already exists.
When I try to recover the password from Apple, it of course wants to send an email to the account I can't get into, and when I try to do the security questions, it says my DOB is incorrect. How can that be wrong?! I am pretty sure I know my exact birthdate. Now I can't listen to a bunch of my music.

Contact iTunes support here -> https://expresslane.apple.com/ContactOptions.do

HT1420 My songs that I purchased on my itunes account from my dad's computer will not play on my new computer, I have access to my entire account but can only play songs purchased using my new computer. Does anyone have any ideas?

My songs that I purchased on my itunes account from my dad's computer will not play on my new computer, I have access to my entire account but can only play songs purchased using my new computer. Does anyone have any ideas?

Hi Kevin,
Have you authorized the Computer to your Apple ID?
If not, sign on to iTunes.
Then got to the Store menu option at the top of the screen (CTL+B if it is not showing), and click on it to display the dropdown, and select Authorize this computer.
If that doesn't work, then sign on your Dad's iTunes ID and repeat the Authorization process.
Cheers,
GB

How do I get songs purchased on itunes to work on my new computer??

My laptop recently crashed, and luckily I had my songs backed up on an external hard drive. When I transferred my library to my new computer, the songs purchased on itunes won't sync with the ipod. How can I fix this??

Do the songs play in iTunes? Try playing one first, if the computer isn't authorised, you'll be asked to authorise it and the songs should sync after that. If your system crashes or you reinstall your operating system without deauthorising iTunes first, even a single computer can use up your limit of 5 authorisations as you have to reauthorise each time: About iTunes Music Store Authorisation and Deauthorisation

I believe songs purchased in iTunes can be downloaded to a max of 5 devices. Does this count include the unregistered devices.

I believe songs purchased in iTunes can be downloaded to a max of 5 devices. Does this count include the unregistered devices. ie. If I have already registered and downloaded music on 5 devices and now If I unregister one of the older device, can I go ahead and download songs in a new device ?

You can have a maximum of 5 computers authorized to play DRM-restricted content purchased from the iTunes Store. You can have a maximum of 10 devices (computers and iOS) associated to your Apple ID.
However, since all music sold on the iTunes Store has been DRM-free since late 2009 there is no longer a number of devices restriction for music. It is possible to sync, via USB or Wi Fi, an unlimited number of iOS devices.

Authorization of old song purchases from iTunes-Win7 PC.

For old songs purchased from iTunes several years ago, I'm notified I've exceeded the max (5) number of computers. I cannot play these songs or have them synch to my new iPhone. I've deauthorized all computers and re-authorized my current Win7 PC. I've changed the notification settings in the control panel. (All of these remedies suggested by Apple on-line support). This issue is still not resolved. Can anyone offer a suggestion? Thank you.

Sounds like you might have multiple iTunes Store accounts. If you purchased that old album with a different Apple ID, it wouldn't show up in your purchase history if you are signed in to a different account. Same deal for authorizing content. If that song was purchased using a different Apple ID, you would need to use that account name and password to authorize it.
If you aren't sure which account you used to purchase an item, you can find out by following these steps:
1) Control-click (or right-click) the item in your iTunes Library.
2) Choose Get Info from the menu that appears.
3) Click the Summary tab.
You’ll see the account used to purchase the item. If you have changed your account name, the item's Summary will still show the original account name.

Unable to play songs purchased on iTunes

Similar Messages

Maybe you are looking for