Unable to play videos on the BBC web site.

Running an iMac (Mac OS X 10.9.1) with Safari (7.0.1) and Flash Player 11.9.900.170 I get the message "This content doesn't seem to be working. Please try again later" when trying to run any videos (including those in iPlayer) on the www.bbc.co.uk web site.
On a Macbook Pro (Mac OS X 10.9.1) with Safari (7.0.1) and Flash Player 11.9.900.117, the videos and iPlayer content all run normally.
On both machines, video files from other sites run normally.
I have removed and re-installed Flash Player 11.9.900.170 on the iMac, checked all the advice from your Forum pages, but can find no way to improve this situation.
Any advice gratefully received.
Tony Moss

Thanks Mike.
I've now tried both suggestions, and things have much improved. Most video clips now play (including those from the iPlayer site), although many from the bbc.co.uk/news and its associated sites do not - the video clip remains stubbornly black, with no error message appearing.
However, all video clips (from ANY web site) show a grey screen with "Shockwave Flash" displayed. Clicking this screen removes it and the video plays (unless it happens to be on the bbc.co.uk/news and its associated sites). Could this be significant?
Also, I've tried using the Chrome browser, and again some clips on the bbc.co.uk/news site fail to run (but no "Shockwave Flash" screen at all in Chrome) and allow me to collect the following error details:-
Error code : 3024
Severity : critical
Description : All net connections failed
Responsibility : Application
In Firefox, the following error details are obtained:-
Error code : 3011
Severity : error
Description : The netstream connection was closed unexpectedly
Responsibility : Application
I hope some of this is helpful in determining, and possibly resolving, the cause of the problem.
Regards,
Tony

Similar Messages

  • When I try to load most videos on the BBC web site, nothing happens and I get the following in the error console: "DM_Tag is not defined". Internet Explorer works fine.

    This happens when I use Firefox. I currently am using Firefox 4.0

    Hello,
    '''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
    ''(If you're not using it, switch to the Default theme.)''
    * On Windows you can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
    * On Mac you can open Firefox 4.0+ in Safe Mode by holding the '''option''' key while starting Firefox.
    * On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
    * Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
    [[Image:FirefoxSafeMode|width=520]]
    ''Once you get the pop-up, just select "'Start in Safe Mode"''
    [[Image:Safe Mode Fx 15 - Win]]
    '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
    ''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
    ''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
    Thank you.

  • I am told I need to update my Adobe Flash. I am unable to update it via the directed web site.

    I have go to (http://get.adobe.com/flashplayer/) update my adobe flash. When I click on the link that says download now, nothing happens.
    How can I correct this?
    Thank you,
    Mark

    I always use the method(s) and links below to update. On the main Adobe Flashplayer page (the one you cited),
    *Adobe will now download another browser if you do not un-check the box on the first page
    *Adobe also downloaded, in the past, the troublesome getplus extension (an updater for Flash) on the page you cited
    *May install Adobe Air along with Flash, which is not widely used at this point, except on mobile devices.
    There are 2 versions of Adobe Flash; an '''ActiveX version''' for IE only and a '''Plugin version''' for most other browsers including Firefox. On a Windows system, you should always update both individually.
    #'''Using Firefox''', go to the following direct download link and SAVE the download to your desktop so you can find it later: http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exe
    #When the download is finished, close Firefox (File > Exit '''''OR''''' Firefox button > Exit)
    #Click or double-click on the file you just saved to your desktop
    #*In the installation window that appears, click the box to the left of "I have read and...." to place a check mark in the box
    #*The "Install" button in the lower right corner will now be highlighted, click it.
    #*The installation is quick.
    #Start Firefox and test your installation here: https://www.adobe.com/software/flash/about/
    #Direct link ActiveX version for IE '''''only''''': http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player_ax.exe
    '''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
    Not related to your question, but...
    You need to update some plug-ins:
    *Plug-in check: https://www-trunk.stage.mozilla.com/en-US/plugincheck/
    *Next Generation Java Plug-in for Mozilla browsers: [https://support.mozilla.com/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]

  • HT201177 I can't play videos on the web - they just stall - stop and start.

    when I am playing videos on the web, Vimeo for example, they play for about one or two seconds and stall.  Then they play another one or two seconds and so on for the entire video.  I have no means of changing the download size in safari preferences.  I am at a loss what to do.  i know of no-one else with this difficulty and the Microsoft laptop on the same broadband router dos not have this problem.

    Empty the Cache, and you can also try the RE-SET Safari option from the menu-bar.
    Let us know if anything changes.

  • I am unable to play videos in iPhoto that I took on my iPhone. They are in .mov format, but when I double click on them, per the help instructions, nothing happens.

    I am unable to play videos in iPhoto that I took on my iPhone. They are in .mov format, but when I double click on them, per the help instructions, nothing happens.

    You can't play movies in iPhoto.  But, you can in quicktime, which is installed along with the OS.  Just double click on the .mov file and quicktme should start.

  • I am unable to play videos at CNN or Comedycentral, only the preceding commercial?

    I am unable to play videos at CNN or ComedyCentral, the commercial before the video plays fine? I have tried the help suggestions at each website, used Safari & Firefox, updated Adobe Flash player, numerous restarts but no sucess. Anyone else have the same issue? You-Tube & e-mail videos all play without a hitch.  My OS is Snow Leopard 10.6.8 & Safari is version 5.1.7. all on an iMac 24. Thank you.

    Hi, I saw this same symptom reported a while ago, but for NFL site I think, but the persn is now on vacation & hasn't tried my suggestion yet...
    Does this link do the same thing?
    http://www.nfl.com/videos/nfl-game-highlights/0ap2000000087640/49ers-vs-Cardinal s-highlights
    Open Console in Utilities & see if there are any clues or repeating messages when trying it.

  • After the last firefox updates I can not play videos in the browser. I have updated the plug-ins all to no avail

    I have tried running the videos on the BBC website and they time out after 20 sec. with the message "The content doesn't seem to be working. Try again later" all plugins are up to date, and the cookies are not barred
    == This happened ==
    Every time Firefox opened
    == after last update

    Videos from all three sites play fine for me (except the ones from tfl.fr that are only available if you are in France), so something is not quite right with your system. However bear in mind that some of them take a while to load.
    The latest version of Adobe FlashPlayer can be obtained from here:
    http://www.adobe.com/shockwave/download/download.cgi?P1ProdVersion=ShockwaveFlash
    (You can check here: http://www.adobe.com/products/flash/about/ to see which version you should install for your Mac and OS.
    You should first uninstall any previous version of Flash Player, using the uninstaller from here (make sure you use the correct one!):
    http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157
    and also that you follow the instructions closely, such as closing ALL applications first before installing. You must also carry out a permission repair after installing anything from Adobe.
    You should also ensure that you have downloaded and installed the correct version for your Mac of Security Update 2009-001 (and for Tiger only, 2009-002 and 003). (N.B. Security Updates require both a restart and a permission repair.)
    You should also install Perian from http://perian.org/
    You should read this support page http://perian.org/#support in case you need to delete older codecs.
    In Macintosh HD/Library/Quicktime/ delete any files relating to DivX (Perian already has them). However it should be noted that Perian is not an internet plugin and will not play DivX files imbedded on a website. For that you will need the DivX Player browser plugin available from http://www.divx.com/divx/mac/
    Now go to Safari Preferences/Security, and tick the boxes under Web Content (all 4 of them) to enable Java.
    Lastly, repair permissions and restart your Mac.

  • Unable to play video onto my Samsung LCD TV when using a Memorex Mini Soundbar MA5004. Anyone can help?

    Unable to play video onto my Samsung LCD TV when using a Memorex Mini Soundbar MA5004. Anyone can help?

    Does anything go to the TV? Like can you hear audio?
    Dod it ever work?
    Does it work with other display devices?
    You are using an app that supports TV out?
    What does the soudbar have to do with it? 

  • I am unable to play videos tonight

    I am unable to play videos on facebook or youtube.. it was working fine until yesterday

    Check to see if your Adobe Flash Player is up to date. They released an update in the past couple of days.

  • Playing videos via the internet

    Does anyone have any idea why I am not able to play videos on the internet? Can't play any on youtube, news web sites... any. Please help

    Welcome to the Apple Community.
    Some websites that deploy video have not enabled the feature. Visit www.apple.com and try one of the video those to test whether Airplay is working as it should.
    If not ensure your software on all devices is up to date, restart them all and try again, otherwise you might have a network issue.

  • TS5148 When I try to play a movie on Netflix from my IPad, I get a pop up saying: Cannot play video. "The connected display is not supported".

    When I try to play a movie on Netflix from my IPad, I get a pop up saying: Cannot play video. "The connected display is not supported".  I have updated my Apple TV, tried restarting it, and have tried using my IPod Touch all without any luck. This display has worked in the past. This just happen a couple days ago.
    Any ideas out there?

    I have been successfully using my Apple TV with my iPad2 to access Netflix through airplay (mirroring) and suddenly it won't work.  It says "the connected display is not supported"  What's up?
    Also when I try to stream Netflix through my Apple TV menu on my television it says "An error occurred loading this content.  Try again later.  But trying again later doesn't work any better.
    Now the only way I can watch Netflix is using my small iPad screen.  It appears the problem is with streaming Netflix through my Apple TV

  • I have an iMac,Apple tv and want to watch tv programs on my HD tv.  These programs are on the stations web site but I am unable to watch anything on my brousers

    I have an iMac,Apple tv and want to watch tv programs on my HD tv.  These programs are on the stations web site but I am unable to watch anything on my brousers

    Welcome to the Apple Community.
    I'm not sure what you are asking, but if you want to watch TV stations you can watch on your mac in a web browser on the Apple TV instead, I'm sorry you can't do that.

  • I have just bought a MacBook Air and i cannot play videos from the internet as it asks for a flash player to be installed i try to download Adobe flash player and it will not allow me to do so?

    I have just bought a MacBook Air and i cannot play videos from the internet as it asks for a flash player to be installed i try to download Adobe flash player and it will not allow me to do so?

    Ziatron is correct that Flash does not work on an iPad, but it does work on a Mac. See Adobe Flash Player 11.2.202.160.

  • Unable to play videos on Microsoft website

    I have a Macbook Pro with OS X 10.6.8.
    Neither Safari nor Fox will allow the playing of videos even after installing, uninstalling and reinstalling flash.
    I am trying to play videos at the following site:
    http://office.microsoft.com/en-us/excel-help/pivottable-i-get-started-with-pivot table-reports-in-excel-2007-RZ010205886.aspx?section=6
    This is a Microsoft Excel 2007 tutorial.
    I would appreciate anyone's help to solve this problem.
    Thank you

    I had tried Silverlight too but no luck.
    I guess I'll revert to my PC at the office to view this tutorial.
    Thanks for the help.

  • I am trying to download a video from the BBC iplayer and the downloader helper will not start. How can I solve this problem

    I am trying to download video from the BBC iplayer and the download helper will not start. How do I get it to start?

    No, this reply is not helpful. It simply generates this little gem:
    "This service requires the conversion feature to be enabled.
    Configure conversion ?"
    And the same clicking on buttons that makes nothing happen and going around in circles with the escape key.

Maybe you are looking for